Download - How call center can use Cloud Technology
How call centers can use
Cloud Technology?
#. In the past cloud computing was confined
to large business which required significant
computing solution
Call centers appear to be large potential
market for Cloud Computing providers.
Advantages of using Cloud Computing for Call
Centers :-
#1. Scalability: Resources required can be
increased or decreased as and when
required.
#2. Reduced Maintenance cost: Opting for
cloud reduces expenses on maintaining
staffs and on sophisticated elements.
#3. Remote Access: With cloud computing it
is possible to work from any location, and
thus employees and management can
collaborate more efficiently.
Call Centers does depend on effective
communication with their customers and
with cloud computing social networking
features are easily available, which helps
in creating additional channel of
communication between management and
their clients.
Contd….
#4. Disaster Recovery: Call Centers have to
handle large amount of customer data, so
there is a need of having effective system of
keeping customer data safe.
The entire client data is kept on CRM
solution, which is then hosted on cloud,
and can be accessed from all over the
globe.
Use of Cloud CRM solution reduces
downtime, and also increases functionality of
Call Centers
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References
• http://www.tikalnetworks.com• http://www.acecloudhosting.com/1478_call-centers-utilize-cloud-technology/• http://www.tauspace.com/your-needs/• http://carolmccormick.com/books/preview_ysg• http://quintecomputerservices.com/solentris/• http://www.sqaconceptsinc.com/Cloud_CRM.php