how an after-sales service program can help your business problems, solutions – and opportunities...
TRANSCRIPT
How an After-Sales Service Program Can Help Your Business
PROBLEMS, SOLUTIONS – AND OPPORTUNITIESHow an After-Sales Service Program Can Help Your Business
PROBLEMS, SOLUTIONS – AND OPPORTUNITIES
Warranty Management
Save resources, time and costs with online
registration! Earn additional revenue from
warranty extension sales
Fraudulent Returns Annual cost of over $12 billion – but not with
online registration. Strong gatekeeping,
dependable service for honest customers
Reverse Logistics An organized approach cuts cost, provides better
use of space, cuts shipping costs (5% or more)
and inventory costs (up to 20%)
Product Failure Rates Reliability is money! Only our data mining service
gets the whole story – in real time
Service Requests Tap into a worldwide network of service providers;
get solutions and quotations online – anywhere
The After-Sales Portal and Your Business
MANY NEEDS, MANY SOLUTIONS, ONE STOPThe After-Sales Portal and Your Business
MANY NEEDS, MANY SOLUTIONS, ONE STOP
Eight points with specific, unique needs – but one common goalEight points with specific, unique needs – but one common goal
After-Sales and You
WHAT CAN WE DO FOR YOUR COMPANY?After-Sales and You
WHAT CAN WE DO FOR YOUR COMPANY?
• Information: Find all the information you need, and ONLY what you need
• Structured Format: Isolate the data you want, quickly and easily
• Real Time Data: Improve your inventory- and shipping efficiency, failure rate monitoring, and contact with consumers – and that of all your branch companies as well!
• Information: Find all the information you need, and ONLY what you need
• Structured Format: Isolate the data you want, quickly and easily
• Real Time Data: Improve your inventory- and shipping efficiency, failure rate monitoring, and contact with consumers – and that of all your branch companies as well!
The YARRAA Advantage
UNIQUE SELLING PROPOSITIONSThe YARRAA Advantage
UNIQUE SELLING PROPOSITIONS• Improved Contact with Consumers
• New Revenue Source
• Direct sales of insurance and warranty extensions
• More Communication, Less Paper: A central, online communication portal
• Cut Warranty Fraud: Security without blocking honest clients
• Worldwide Network of Partners:
• Service centers
• Distributors
• Expanding to new markets
• Recyclers
• Improved Contact with Consumers
• New Revenue Source
• Direct sales of insurance and warranty extensions
• More Communication, Less Paper: A central, online communication portal
• Cut Warranty Fraud: Security without blocking honest clients
• Worldwide Network of Partners:
• Service centers
• Distributors
• Expanding to new markets
• Recyclers
The YARRAA Advantage
CONSUMERSThe YARRAA Advantage
CONSUMERS
• Warranty cards: cumbersome and easy to lose or forget
• Warranty expiration dates and conditions
• Finding service centers and getting help
• Different brands = different websites and passwords for each item
• Online warranty registration, fast and easy
• Keep track of all dates with our warranty calendar
• Online service requests available worldwide
• Universal access for all brands and models
Consumer Problems YARRAA Solutions!
The YARRAA Advantage
CONSUMERSThe YARRAA Advantage
CONSUMERS
The YARRAA Advantage
RETAILERSThe YARRAA Advantage
RETAILERS
• New Revenue Stream: Sell warranty extensions and insurance on commission; connect with service center partners everywhere
• Gatekeeping: Block fraudulent returns; dynamic claims- and quotations approval process
• Open Returns Cases: Keep all staff informed, easily
• New Revenue Stream: Sell warranty extensions and insurance on commission; connect with service center partners everywhere
• Gatekeeping: Block fraudulent returns; dynamic claims- and quotations approval process
• Open Returns Cases: Keep all staff informed, easily
The YARRAA Advantage
SERVICE CENTERSThe YARRAA Advantage
SERVICE CENTERS• Retailers with Authorized Service Centers
• Added revenue stream: Sell insurance and warranty extensions
• Improved communication with and among branches
• Product tracking for all consumers and employees
• Independent Service Centers:
• Two added revenue streams:
• Reach new consumers and retailers
• Sell insurance and warranty extensions
• Centralized communications even for the biggest chains
• Retailers with Authorized Service Centers
• Added revenue stream: Sell insurance and warranty extensions
• Improved communication with and among branches
• Product tracking for all consumers and employees
• Independent Service Centers:
• Two added revenue streams:
• Reach new consumers and retailers
• Sell insurance and warranty extensions
• Centralized communications even for the biggest chains
The YARRAA Advantage
DISTRIBUTORSThe YARRAA Advantage
DISTRIBUTORS• Cut Costs by 20% with improved inventory efficiency
• Added Revenue Stream: Accept reverse shipments
• Efficient Product Routing in all directions
• Improved Product Returns Management
• Cut Costs by 20% with improved inventory efficiency
• Added Revenue Stream: Accept reverse shipments
• Efficient Product Routing in all directions
• Improved Product Returns Management
The YARRAA Advantage
MANUFACTURERSThe YARRAA Advantage
MANUFACTURERS
• Added Revenue Stream: Sell insurance and warranty extensions
• Worldwide Network: Reach other Yarraa partners throughout the world
• Gatekeeping: Stop warranty fraud without turning away honest consumers
• Online Services: Warranty registration, customer service, failure rate monitoring, and more
• Added Revenue Stream: Sell insurance and warranty extensions
• Worldwide Network: Reach other Yarraa partners throughout the world
• Gatekeeping: Stop warranty fraud without turning away honest consumers
• Online Services: Warranty registration, customer service, failure rate monitoring, and more
THE YARRAA TEAMTHE YARRAA TEAM
Mr. RameshMr. RameshSteve CrainSteve CrainMark TwaalfhovenMark Twaalfhoven Sanjeev KakarSanjeev Kakar
Mr. Ramesh
President & CEO
Mr. Ramesh
President & CEODr. Jesus Ponce
de Leon
COO
Dr. Jesus Ponce
de Leon
COO
Michael R. Blumberg
Vice President for
Marketing
Michael R. Blumberg
Vice President for
Marketing
Volker Eckert
Vice President for
Marketing and
Communications–
Europe
Volker Eckert
Vice President for
Marketing and
Communications–
Europe
Masato
Vice President for
Marketing-
Korea/Japan
Masato
Vice President for
Marketing-
Korea/Japan
Mr. David A. Bede
Director of
Marketing and
Strategy
Mr. David A. Bede
Director of
Marketing and
Strategy
THE YARRAA COMMUNITYTHE YARRAA COMMUNITY
• Over 2 million product registrations
• Over 15,000 service centers
• 200 companies
• 42 countries
• One website
• Over 2 million product registrations
• Over 15,000 service centers
• 200 companies
• 42 countries
• One website
The Competition
OUR DISTINCT COMPETITIVE ADVANTAGEThe Competition
OUR DISTINCT COMPETITIVE ADVANTAGE
• Our Database: All information is proprietary and confidential – and mutually beneficial to our clients
• Universal: Only YARRAA gives consumers a voice
• Patent Pending Technology: US and International patents pending
• Exclusive Partnerships:
• Shipping: UPS, DHL, TNT – low rates only for our clients
• Warranties & Insurance: Star Shield, Prorisk, Global Warranty Group
• Our Database: All information is proprietary and confidential – and mutually beneficial to our clients
• Universal: Only YARRAA gives consumers a voice
• Patent Pending Technology: US and International patents pending
• Exclusive Partnerships:
• Shipping: UPS, DHL, TNT – low rates only for our clients
• Warranties & Insurance: Star Shield, Prorisk, Global Warranty Group
EXISTING SOFTWARE SOLUTIONS FOR AFTER PURCHASE SOLUTIONS
EXISTING SOFTWARE SOLUTIONS FOR AFTER PURCHASE SOLUTIONS
ManufactureManufacture
rrDistributorDistributor RetailerRetailer CustomerCustomer
Competitor Competitor
11
Competitor Competitor
22
Competitor Competitor
33
…and we’re growing!…and we’re growing!
YARRAA PARTNERS AND CLIENTSYARRAA PARTNERS AND CLIENTS
Volker Eckert
Vice President for
Marketing and
Communications–
Europe
Volker Eckert
Vice President for
Marketing and
Communications–
Europe
Thank youThank youSteve CrainSteve CrainMark TwaalfhovenMark Twaalfhoven Sanjeev KakarSanjeev Kakar
Mr. Ramesh
President & CEO
Mr. Ramesh
President & CEO
Dr. Jesus Ponce
de Leon
COO
Dr. Jesus Ponce
de Leon
COO
Michael R. Blumberg
Vice President for
Marketing
Michael R. Blumberg
Vice President for
Marketing
Volker Eckert
Vice President for
Marketing and
Communications–
Europe
Volker Eckert
Vice President for
Marketing and
Communications–
Europe
Masato
Vice President for
Marketing-
Korea/Japan
Masato
Vice President for
Marketing-
Korea/Japan
Mr. David A. Bede
Director of
Marketing and
Strategy
Mr. David A. Bede
Director of
Marketing and
Strategy