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DKSH Japan

Think Asia. Think DKSH.

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Contents

5 Welcome6 DKSH Group8 DKSH Japan Profile11 Consumer Goods17 Performance Materials23 Technology28 Corporate responsibility30 History and milestones32 Locations in Japan

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Founded more than 150 years ago in Yokohama in 1865 by Her-mann Siber and Caspar Brennwald, DKSH today is a major contrib-utor to culture and business in Japan. Our strong roots result in the unique way we do business, where the cultures of Japan and Switzerland – of Asia and Europe – harmoniously complement one another.

We have learned to steer a clear course between these two dis-tinctive cultures, bringing the best of both worlds together to serve the ever-evolving needs of our business partners. Our reputation is founded on consistency in partnerships and long-term engage-ment and we are proud of our employees who are still driven by the same pioneering spirit that inspired our founders.

Japan is a sophisticated and complex market with high barriers to entry for western companies. Regardless of company size or geographic location, and no matter whether consumer goods, specialty chemicals and ingredients for food and cosmetics, or ad-

vanced machinery are involved, our DKSH specialists have a deep understanding of the way business in Japan works.

At the same time, we assist Japanese companies to sell their prod-ucts in overseas markets, making full use of our brand strength and comprehensive network across both Europe and Asia. For Japanese and European companies alike, we provide the ideal mix of sourcing, research, marketing and sales, distribution and after-sales services to help them achieve their expansion goals.

We are continuously enhancing our capabilities across the entire value chain to maintain the trust invested in us. It is a privilege to serve as a bridge between east and west and an honor we work hard to retain.

I would like to thank all our business partners for their continued support and trust in DKSH.

Welcome

“It is a privilege to serve as a bridge between east and west.”

Dr. Joerg WolleRepresentative Director & Chairman of DKSH Japan K.K.

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Our network of unique scope and depthDKSH has been at home in Asian markets for more than 150 years. The Group oper-ates in 36 countries through a comprehen-sive network of 780 business locations in Asia Pacific, Europe and the Americas.

Benefit from key Asia megatrendsKey trends we see in Asia are:• Asia’s emerging economies have become

the drivers of global economic growth, surpassing western markets with increas-es in GDP, purchasing power and local industrial production

• Higher disposable income in the growing middle class increases demand for more and higher quality products, making emerging markets attractive sales mar-kets

• Asia has developed into a continent with its own strong domestic markets and, as a result, there is an increase in intra-Asian trade

• Companies are reacting to today’s ever more complex and challenging business environment by ramping up their focus on core competencies, increasing de-mand for the outsourcing of non-core activities to specialized service providers

DKSH Group

• DKSH’s 30,320 specialists grow businesses through their compre-hensive networks and in-depth local knowledge

• Our unique capillary distribution net-work, with 150 distribution centers, serves more than 500,000 custom-ers, 1,500 clients and 4,000 suppliers

• Our 26 state-of-the-art innovation centers provide tailor-made solutions

• Our network of unique scope and depth

• Market Expansion Services• Benefit from key Asia megatrends• DKSH at a glance• Our locations

Market Expansion ServicesAs the leader in Market Expansion Ser-vices with a focus on Asia, DKSH is the first choice for companies and brands wanting to grow their business in new or existing markets. We offer our business partners tailor-made solutions along the entire val-ue chain to support them in successfully achieving their objectives.

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DKSH at a glance• Headquartered in Zurich, Switzerland• Publicly listed on the SIX Swiss Exchange

since 2012• Integrated services portfolio along the

entire value chain from sourcing, mar-ket analysis and research, marketing and sales, distribution and logistics to af-ter-sales services

• Four specialized Business Units: Consum-er Goods, Healthcare, Performance Ma-terials and Technology

780 business locationsOperations in 36 countries and

105billion net sales in 2016 (in CHF)

30,320specialists

150distribution centers

500,000customers

1,500clients and

4,000suppliers

26innovation centers

Key performance indicators in CHF millions

2015 2016

Net sales 10,050.8 10,505.2

EBIT 270.2 293.0

Profit after tax 199.6 213.0

Our locationsEurope and the AmericasChile, Denmark, Finland, France, Germa-ny, Great Britain, Italy, Latvia, Netherlands, Poland, Portugal, Spain, Sweden, Switzer-land, USA

Asia PacificAustralia, Brunei, Cambodia, China, Guam, Hong Kong, India, Indonesia, Japan, Korea, Laos, Macau, Malaysia, Myanmar, New Zealand, Philippines, Saipan, Singapore, Sri Lanka, Taiwan, Thailand, Vietnam

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DKSH JapanDKSH Japan is the country’s leading Mar-ket Expansion Services provider with a fo-cus on consumer and luxury goods, spe-cialty chemicals, pharmaceuticals and food ingredients, as well as technology prod-ucts. We provide sourcing, research and analysis, marketing and sales, distribution and after-sales services to help companies grow their business both within and out-side of Japan.

Our unique business model is based on our unrivalled market expertise and time-proven ability to bridge cultural gaps between east and west. As brand builders and dis-tributors, we offer comprehensive service packages and solutions for specific market segments and niche applications.

Established and operating in Japan since 1865, we have acquired the trust and loy-alty of a wide network of clients and cus-tomers from Asia Pacific, Europe and the Americas.

Our organizational structure is organized into three Business Units, supported by the Central Services:• Consumer Goods• Performance Materials• Technology

What we doOur offering: A comprehensive portfolio of services We help our business partners grow by providing a complete range of specialized services along the value chain: from sourc-ing, market analysis and research, market-ing and sales to distribution and logistics and after-sales services

Customization in every case Our services are precisely tailored to the exact needs of each of our clients and cus-tomers

Integration to leverage success We take profound responsibility for our business partners’ products, brands and markets. Therefore, DKSH’s Market Ex-pansion Services offer more than just the outsourcing of activities. Our intelligently integrated and tailor-made services deliver seamless end-to-end solutions no matter the size and scope of requirements

A true service philosophy Our business is about more than the ex-change and promotion of goods. It is about a service philosophy that takes pro-found responsibility for the products and brands of our business partners. It is about a proactive approach that provides strate-gic advice based on the experience, know-how and networks of specialists working for DKSH. It is about gathering data from our large customer base and translating this into highly detailed and up-to-date market information and advice.

DKSH Japan Profile

• DKSH Japan• What we do• A true service philosophy

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Company name DKSH Japan K.K.

Main office 3-4-19, Mita, Minato-ku, Tokyo 108-8360, Japan

Established November 28, 1865

Incorporated September 13, 1965

Capitalization JPY 1.6 billion

Shareholder DKSH Holding Limited Zurich, Switzerland (100%)

Number of employees 325

Description of businessProvider of products and services in the luxury and lifestyle, performance materials and technology industries

DKSH Japan

Consumer Goods

• Watches• Stationery• Safety Products

Performance Materials

• Food & Beverage Industry• Pharmaceutical Industry• Specialty Chemicals Industry• Personal Care Industry

Technology

• Specialized Industrial Applications• Industrial Materials & Supplies• Precision Machinery• Scientific Instrumentation• Semiconductor, Photovoltaic & Elec-

tronics

Central Services

• Finance & Accounting• People & Organization

• Business Process Management & IT• Management Services

• Corporate Communications

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Consumer Goods

Bringing a wide variety of global brands to Japan

Our services For Business Segment Luxury & Lifestyle, DKSH’s services are:

Diversifying distribution channels As the exclusive distributor, we work hard to raise the awareness for each of our cli-ents’ brands. Our marketing activities are based on a disciplined and long-term ap-proach as we work together with our cli-ents to enhance each brand’s profile.

We provide them with tailor-made solu-tions for the selling, marketing and distri-bution of their products, using insights into what customers and end-consumers want to market the brand. In providing these ser-vices, we adapt our clients’ original brand philosophy and concept, applying them in a consistent manner to reflect local market needs. For over ten years we have run retail operations, including three flagship stores, to better serve our clients in this competi-tive market.

Ensuring customer satisfactionWe possess a fully-fledged after-sales ser-vice and quality assurance system to en-sure customer satisfaction. Our customer service operations provide a point of con-tact for end-consumers as well, promptly answering inquiries fully and accurately. In-quiries range from new products and sales outlets to handling instructions.

Quality technical supportThe role of our technical employees is to protect the quality of our clients’ products in Japan, a consumer market ranked as the world’s most discerning and demanding. Our technical service specialists play a piv-otal role in marketing, consumer relations and ensuring customer satisfaction.

The team is responsible for the careful maintenance of our consumers’ prod-ucts and selling appropriate accessories. They also support marketing and sales, explaining to customers the construction and mechanisms, as well as other points of the products we handle. If any incon-sistencies are uncovered with the products we receive, our technical service specialists will contact clients to establish an improve-ment plan.

Building brand experiencesAs well as diversifying distribution chan-nels, we also take on the challenge of providing and developing unique market-ing services and platforms. In June 2016, we opened the first LAMY flagship store outside of Germany, on Aoyama Street in Tokyo and, in April 2017, we opened the world’s first flagship store of TIMEX in Harajuku, Tokyo. “Faber-Castell Tokyo Midtown” was designed following the im-age of the first company store in Frankfurt, Germany and is the first Faber-Castell flag-ship store in Asia.

At all three of these flagship stores, we have created an atmosphere for visitors to truly experience the unique world of each brand through its original services and communication with customers.

DKSH Business Unit Consumer Goods draws on more than 150 years of experience and operations in Asia to provide high-quality services for global brands. Leveraging our mar-ket expertise, we are proud to introduce a selection of outstanding brands for which we have steadily built brand profiles and increased market share. In Japan our Business Unit Consumer Goods delivers services under the Business Segment Luxury & Lifestyle.

Technical services

Business Lines• Watches• Stationery• Safety Products

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Watches

Luxury watch brands*• Bedat & Co. • Bovet • Glycine • Graham • Maurice Lacroix

Maurice Lacroix

Bovet

Glycine Graham

Bedat & Co.

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TIMEX TOKYO - the world’s first flagship store

The distribution of watch brands is a stra-tegic pillar for DKSH’s Luxury & Lifestyle. Our well-established reputation as success-ful brand builders, draws on a wealth of experience and expertise. For more than a century, DKSH has successfully managed many prestigious watch brands and estab-lished a strong presence for them in Japan.

Today, we represent a complementary portfolio of clearly-positioned luxury watch brands, managed by a specialized team of competent and highly-motivated sales and marketing professionals. DKSH has a track record of building successful partnerships with Japan’s leading watch retailers based on mutual respect, long-term view and a shared

passion for horological masterpieces.

The lifestyle watch brands we support range from models that capture the latest fashion to classic timepieces.

*As of March, 2017

Lifestyle watch brands*• LIP• Mondaine • Timex

Timex

MondaineLIP

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Stationery

Stationery brands• Faber-Castell Art & Graphic • Faber-Castell Design • Graf von Faber-Castell • Lamy

Graf von Faber-Castell Lamy

Faber-Castell Art & Graphic Faber-Castell Design

We handle a complete range of products, from limited-edition fountain pens of ex-ceptionally rare value to stylish writing materials for everyday use, as well as note-books and high-quality writing, drawing and coloring supplies that are not only re-spected by professionals but also loved by children.

Retail• Faber-Castell flagship store Tokyo Mid-

town• LAMY Tokyo Aoyma

Faber-Castell flagship store Tokyo Midtown

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Safety Products

Safety product brands• ALLEGRO • Bollé Safety • Breath Shield • DEREKDUCK• ERB • ESP• MCR Safety • PIP • SILENCIA • SILENCIA PRO• Univet

ESP SILENCIA Univet

Breath Shield DEREKDUCK

“Introducing the world’s top brands in safety equipment.” Guided by this princi-ple, we import a variety of safety equip-ment from the world’s leading produc-ers, all carefully selected for their depth of technological expertise and wealth of experience in the field. We are putting increasing focus on environmental and health aspects, offering devices that pro-

tect against dioxins, asbestos and other hazardous substances. Our range of safety products has expanded to include gloves resistant to chemicals, needles and cutting, protecting workers’ hands from injury. We also offer the “Breath Shield,” a transpar-ent next-generation mask where facial expressions are still visible, popular in the public health industry in fields such as food

service, beauty salons and nursing.

For consumers, we offer “Silencia” ear-plugs, responding to customer needs with various products from best-sellers includ-ing earplugs specially designed for women, children and swimming, to earplugs that that respond to air pressure changes for use on airplanes.

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Sourcing servicesWith local teams strategically located across four continents we enable access to the world’s finest suppliers. We provide compliance management, product regis-tration, supplier auditing and certification, quality assurance and on-site monitoring of trial production runs. Through standard-ized processes and integrated IT platforms we provide fast and reliable feedback for complete customer satisfaction.

Regulatory servicesCompliance is a main priority for DKSH and employees at all levels. Our compliance division employs specialists with expertise in the food and beverage, personal care, pharmaceutical and specialty chemicals in-dustries to ensure that DKSH observes and adheres to every applicable law and indus-try regulation in the countries in which we operate. With a regulatory team in each country dedicated to safety, environment, quality and regulatory affairs, we protect our clients’ businesses globally and ensure that every transaction is completed with-out interruption.

The team in Japan has close relationships with suppliers and local offices so it can en-

sure, upon the start of a business project, that every applicable law and regulation in the country is observed. The team is also engaged in business support for clients in other countries, providing them with crucial information regarding laws and regulations. For example, in collaboration with team counterparts in Lyon, France, regulatory services provide information concerning REACH, regulations of the Eu-ropean Union governing the registration, evaluation, authorization and restriction of chemicals.

Intellectual propertyOur patent infringement checking proce-dure is one of the reasons customers have full confidence in us. We perform intel-lectual property checks to ensure a stable supply of products for our customers and avoid any potential infringement of patent rights.

In the pharmaceutical industry, for ex-ample, it is essential for all companies to check the risk of patent infringement be-fore starting a business. Despite taking precautions, a number of companies in the field still find themselves involved in patent disputes. We minimize the chances of this

by making sure there is no potential patent infringements as a measure complemen-tary to checking operations conducted by manufacturers of active pharmaceutical in-gredients (APIs).

Patent infringement checking at DKSH is characterized by the following processes: • Checking procedures and related doc-

umentation are systematized ensuring only products that complete our internal processes are supplied to customers

• We systematically investigate patent rights concerning APIs so that no patent fails detection

• Depending on the type of project, we seek expert support from our patent attorney or specialists of our contracted law/patent firms for in-depth scrutiny

Performance Materials

Business Lines• Food & Beverage Industry• Pharmaceutical Industry• Specialty Chemicals Industry• Personal Care Industry

To increase competitiveness, achieve growth and expand market share of our business partners

We source, develop, market and distribute a wide range of ingredients and specialty chem-icals, enabling our business partners to increase their competitiveness, achieve growth and expand their market share. We connect Europe, Asia and the Americas to provide instant access to hard-to-find raw materials from local markets. Our specialists seamlessly manage the entire supply chain from clients to customers, offering global sourcing access, application research, market analysis, regulatory support, sales, marketing, distribution, logistics and after-sales services. We provide integrated and tailor-made services to meet the needs of our valued business partners.

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Food application laboratoryDKSH Service Center – YokohamaOur Food Application Laboratory not only seeks approval for applications of the prod-ucts handled by DKSH but also engages in developing food applications that meet, and even go beyond, client requests and industrial standards.

Condirama JapanOur confectionery training and develop-ment center, Condirama Japan, serves as a base for our research into confectionery technologies, providing a source of innova-tive ideas for bakery and confectionery ap-plications. Condirama Japan is well-known for its advanced training of confectionery and pastry chefs.

Analysis services(R J Hill Laboratories Limited)We provide various kinds of analysis ser-vices in collaboration with R J Hill Labora-tories Limited, a major analysis company. We also provide import and export services and marketing support in overseas coun-tries.

Food & Beverage Industry

Industry clusters• Beverage & Dairy• Confectionery & Bakery• Food Supplements & Nutrition • Processed Food & Food Service

List of analyses• Simultaneous analysis of residual pes-

ticides, heavy metals and mycotoxins contained in food

• MGO, DHA and HMF contained in manuka honey

• Various types of analysis for honey• Kiwifruit bacterial canker disease

(Pseudomonas syringae pv. Actinidi-ae: Psa)

• Soil/asbestos analysis

Main products• Dried/frozen fruit and vegetables• Canned fruit, fruit and vegetable

juices• Couverture chocolate• Stabilizers for whipped creams and

mousses• Greek olive oil• Emulsifiers, thickeners, sweeteners,

colorings and intensifiers• Spice oils, spice oleoresins, season-

ings and cereals• Dietary fibers, eyecare ingredients

and antioxidants• Functional ingredients

Condirama Japan

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Cost-effective solutions combined with top-quality productsThe demand for novel and innovative phar-maceuticals and the need for cost-effective generics is growing at a fast pace. With nearly 50 years of experience in servicing Japan’s pharmaceutical industry, we are perfectly positioned to play a crucial role between suppliers around the world and local pharmaceutical manufacturers.

The industries we serveFor pharmaceutical formulations, we im-port and distribute APIs and pharmaceuti-cals in dosage form. In collaboration with our Quality Control Laboratory, we offer support services that obtain approval and license procedures under Japanese regula-tions and quality inspections in accordance with Japanese Good Manufacturing Prac-tices (JGMP).

For customers requiring materials for the production of their APIs we offer a broad

range of JGMP compliant intermediates through our global sourcing team.

Quality Control Laboratory (DKSH Service Center – Yokohama)Our Quality Control Laboratory is equipped with the latest analytical equipment to ensure the safety and quality of APIs and veterinary drugs. We ensure full compli-ance with all applicable standards and regulations such as Japan’s Pharmaceutical

Affairs Law. We aim to be the partner of choice for domestic, and overseas pharma-ceutical companies, supporting them with the introduction of APIs, additives and pharmaceutical intermediates to the Japa-nese market. In-house acceptance tests are carried out in compliance with Japanese Good Manufacturing Practices (JGMP) standards.

The Quality Control Laboratory contains a laboratory in a sealed environment equipped with an isolator, allowing us to safely handle highly potent active pharma-ceutical ingredients (HPAPI). Our high-per-formance equipment and specialized port-folio of innovative products earns us high trust in the market from business partners.

Quality Control Laboratory services• Quality control of APIs• In-house acceptance tests• Registrations and documentations

Industry clusters• Active pharmaceutical ingredients • Intermediates• Feed Additives

Quality Control Laboratory

Pharmaceutical Industry

Main products• Active substances for prescription

drugs, over-the-counter drugs and quasi-drugs

• Active substances for animal health products

• Additives• Specialty intermediates and fine

chemicals including various custom synthesis technologies

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The power and speed to make innovation happenOver the past several decades we have built a solid reputation as a leading distributor to many key segments within the special-ty chemicals industry. Fully understanding our customers’ needs allows us to offer tai-lor-made solutions as well as cost-efficient sourcing support.

The industries we serveWe handle both organic and inorgan-ic chemical products. Our expertise and know-how in the chemical industry, as well in its advanced technologies, is recognized by our business partners. We are increas-ingly focused on functional chemicals and high-end specialty intermediates.

Thanks to close relationships with key de-cision makers in research and development as well as new product development, we are able to identify trends early. Our vast network and partnerships with well-known

suppliers, particularly in Europe, allows us to tap into unique, state-of-the-art technology and processes. Today, many of our products are used in high-tech applications such as liquid crystals, semiconductors, UV inks, re-sist inks, specialty paints and coatings.

We supply the Japanese market with cata-lysts, adsorbents and catalytic ingredients in combination with tailor-made services and af-ter-sales support. Our close cooperation with customers allows us to play a vital role in pol-lution control and environmental protection by supporting the recycling of used catalysts.

With a full range of application-specific, high-performance and value-added poly-mers and fibers, we work closely with Eu-ropean and Asian fiber producers to meet the strictest specifications of our end-us-ers. For exports, we are one of the lead-ing providers of unique and innovative functional chemicals and additives for use in diverse applications including paints,

inks, coatings, paper, polymers, adhesives, graphics and electronics.

Industry clusters• Graphics & Electronics• Paints & Coatings• Polymers

Fine chemicals for printed circuit boards

Specialty Chemicals Industry

Main products• Specialty intermediates for liquid crystals• Custom synthesis services offering

various unique technologies• Photo initiators and accelerators• Ultraviolet (UV) monomers and oligomers• Additives for inks, paints and plastics• Organic electroluminescent (EL) compounds• Laser colorants and infrared / near-in-

frared colorants• Presensitized (PS) plate and Comput-

er-to-plate (CTP) materials• Ionic liquids• Nanomaterials• Rubber-mold releasing agents• Materials for functional polymers• Various grades of catalysts and related

compounds• Materials for dye-sensitized solar cells

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Original ingredients to differentiate personal care productsWe provide cosmetic ingredients to manu-facturers in the personal care industry for a wide variety of applications, including skin care, hair care and color, oral care, sun care, make-up, toiletries, household and industrial. We leverage the expertise and resources of our eleven strategically-locat-ed personal care innovation centers to cre-ate and enhance formulations.

In the personal care and cosmetics industry where trends are constantly changing, the demand for unique and innovative ingre-dients is always high. At the same time, as consumers want to buy new, more effective cosmetics at lower prices, the demand for low-price yet high-quality ingredients are equally high. With a strong global sourcing network, we are able to respond quickly to such complex demands and needs.

Personal Care Industry

Industry clusters• Cosmetics (for skin care, make-up,

hair care and body care applications)• Fragrances raw materials

Main products • Actives • Additives• Anti-irritants • Color clay • Bases/carriers • Conditioners/moisturizers• Feel enhancers • Formulating aids • Fragrances • Preservatives • Rheology/viscosity modifiers • Surfactants • UV filters • Others

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Technical servicesIn order to ensure our customers’ installed equipment is always at peak performance, we established service centers in Mita headquarters, the Osaka and Kobe offices, as well as the Tokyo Ryutsu Center (TRC) near Haneda Airport. Our technicians are trained directly by equipment manufac-turers and have extensive product knowl-edge. They provide immediate support to our customers in the entire Kansai region.

In order to minimize downtime, we main-tain a comprehensive inventory of spare parts in our service center. The center is also equipped with a testing lab and demonstration room, offering immedi-ate trouble shooting and regular operator trainings. Our service center also provides life-time maintenance to ensure optimal equipment performance at all times.

Technology

Business Lines• Specialized Industrial Applications• Industrial Materials & Supplies• Precision Machinery • Scientific Instrumentation• Semiconductor, Photovoltaic & Elec-

tronics

Maintenance service at customer locations Prompt and effective after-sales network

The latest technology backed by first-class service

DKSH Business Unit Technology offers customers a wide range of integrated solutions from leading brands in Europe, Asia and the USA. Our major expertise lies in advanced precision machinery, high-tech instruments, consumables and specialized metal. We also have a profes-sional and dedicated after-sales service team to care for products after purchase.

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Packaging machinery/food processing machineryWe provide a wide range of sophisticat-ed solutions tailored to the needs of food and beverage manufacturers. We supply advanced packaging equipment such as molding, printing, labeling, filling and sealing machines. For liquid-filling systems used in food applications (such as des-serts, yogurts and beverages) we provide machines manufactured by world-leading brands in high-demand by major manu-facturers. We also provide innovative ma-chines and systems to the steadily-growing domestic food industry in fields such as coffee roasting, food processing, and fast food businesses specializing in products such as pizzas and hamburgers.

Printing machineryWe provide firms in paper processing, bookbinding, direct mail and business tem-plate industries with special printing and processing machinery. We now also supply digital systems, laser formats and imaging machines.

Specialized Industrial Applications

Products• Packaging machinery/food processing

machinery• Printing machinery• Data center equipment• Gear pumps• Plant equipment

Aseptic cup filling machine

Main products• Cup/bottle filling and sealing ma-

chines (aseptic, semi-aseptic, open)• Filling and sealing machines• PET bottle blowing and filling lines• Automatic supply and wrapping ma-

chines for chocolates and cheeses• Cheese packaging machines• Small shop roasters (1kg – 50kg)• Sample roasters• Coffee grinders (50kg/h 5t/h)• Industrial coffee roasting plant sys-

tems• Dough-dividing and rounding ma-

chines• Dough sheeters• Bread and pizza industrial production

lines• Tableting machines• Continuous butter production lines• Compression molding machines

Main products• Attaching machines and various

feeders• Envelope machines• Flexographic label printing machines• Pulp molding and paper packaging

plants • Direct mail printing machines• Digital photo printing

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Data center equipmentWe provide our clients with a wide range of industry-leading hardware and software including power supply, precision air con-ditioning facilities and data center infra-structure management and maintenance. We help our clients achieve business goals through our in-depth industry expertise and substantial know-how in energy usage improvement and volume optimization management.

Plant equipmentOur cutting-edge Chemical Vapor Deposi-tion (CVD) coating equipment can produce advanced cutting tools which play a signif-icant role in the manufacturing of automo-biles and machine tools. Our plasma CVD equipment for Amorphous Diamond Like Carbon (ADLC) coatings are often used for medical implants due to their surface lubrication and ultra-hardness. In other industries, our biaxial stretching machine is used for the production of Polyethylene Terephthalate (PET) and Orientated Poly-propylene (OPP) films, which are the key components of Liquid Crystal Display (LCD) monitors for smartphones, 4K/8K televi-sions, as well as electronic parts for plug-in hybrid and electric vehicles. In addition, we also handle reverse-osmosis membrane equipment for public water supply/drainage systems and industrial water treatment.

Gear pumpsWe provide gear pumps for general indus-trial use, liquid-delivery stainless steel gear pumps for chemical and pharmaceutical use, large-scale extraction/boosting gear pumps for polymer production, as well as boosting gear pumps for granulation equipment. Our gear pumps for extrusion molding equipment can be used for more than general-purpose resins, such as spe-cial resins and rubbers. We handle various types of screen changers and diverters and are able to propose compact units that combine a gear pump and screen changer. We also provide various solutions to fulfil clients’ needs such as producing stands for mounting pump gears.

Biaxially oriented film stretching machineCoffee roasting machine

Main products• Single phase Uninterruptible Power

Supply (UPS)• 3-phase UPS• Static Transfer Switch (STS) , Power

Distribution Unit (PDU)• Rectifier, High Voltage Direct Current

(HVDC)• Precision air conditioners• Server racks, power and power man-

agement (intelligent rack PDU)• Environmental monitoring for com-

puter rooms• Serial console management, Ker-

nel-based Virtual Machine (KVM) management

• Data Center Integrated Management software (DCIM)

Main products• Industrial and chemical pumps• Extraction and booster pumps for

polymer production• Gear pumps for compounding• Extrusion pumps (for thermoplastics

and rubber)• Screen changers• Diverter valves

Main products• CVD equipment for cutting tools• ADLC coating, plasma CVD equipment• Biaxially oriented film stretching ma-

chines for polyester film (PET, OPP, etc.)• Precision polishing machines • Reverse osmosis membranes for

water treatment

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Precision Machinery

Products• Woodworking machinery• Machine tools

Products• Industrial products• Metal materials

Industrial productsWe support our clients’ research and de-velopment, manufacturing and quality control departments with our cutting-edge measuring instruments, analyzers as well as equipment and tools for production lines. Our atomization crusher, with leading tech-nology, is being used for various materials ranging from active pharmaceutical, cos-metic ingredients to oxidized metals.

Woodworking machineryWe provide complete solution for wood-working machinery including ripping, planning, profiling as well as optimizing. We offer cutting-edge machinery from well-known European brands including Weinig and SCM Group.

Metal materialsWe have more than 50 years of experience of exporting Japanese-made stainless steel, titanium, tool steel plates, round bars and metal powders to Europe, making DKSH a pioneer in this field. We provide a stable supply of Japanese materials to European markets, especially for medical, aerial and automotive products.

Machine toolsOur processing system produces small pre-cision components that meet our clients’ needs in bulk. Our processing systems are custom-made to offer you the most efficient production of complicated and highly-precise metal parts for vehicles, electric appliances, medical devices, hy-draulic products, pens, watches, etc. We use high-performance cutting tools provid-ed by leading brand Mikron Tool SA in our processing systems.

Industrial Materials & Supplies

Main products• Laser distance meters• Digital inclinometers• Water vapor microwave radiometers• Surface measuring instruments• Centrifuges• Nano liquid dispensers• Grinding and polishing tools• Jet mills and isolators

Main products• Moulders, rip saws, band saws,

finger jointers, files for industrial use, cross-cut rip saws, gluing pressers, material handling equipment

• Boring systems, machining centers, beam saws, sliding table saws, edge banders, belt sanders, planers

Main products• Machine tools• Rotary transfer machines• Linear transfer machines• Machining centers• Cutting tools

Main products• Titanium• Metal powder• Stainless steel• Nickel-based alloys

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Semiconductor, Photovoltaic & Electronics

Scientific Instrumentation

Products• Semiconductor and photovoltaic

(import)• Direct and indirect materials (export)

Products• Life science equipment• Analytical instruments

Life science equipmentWe provide leading life science equipment to universities, research facilities as well as companies in industries such as biotech-nology, drug discovery, as well as food and chemical production.

Semiconductor and photovoltaic (import)We are deeply involved in the production and supply chain for semiconductor and photovoltaic equipment. We provide wa-fering for wafer defects and inspection, measurement instruments for semicon-ductor device production, manufacturing equipment for producing wafering, cells and modules that are used for photovoltaic equipment production processes. To con-tinuously provide our semiconductor and photovoltaic manufacturers with the high-est quality products, we work closely with our suppliers to support our clients’ projects and continuously customize our services.

Analytical instrumentsOur analytical and laboratory instruments are used in research and development ap-plications, quality control laboratories, uni-versities, and research facilities throughout Japan.

Direct and indirect materials (export)Our dedicated and highly qualified special-ists and engineers are responsible for the sales of key materials, chemicals and indi-rect materials that are necessary for semi-conductor and photovoltaic production.

Main Products• Wafer defect inspection and measure-

ment tools for semiconductor wafers• Photovoltaics manufacturing tools

(for wafering, cells and modules)

Main Products• Consumable goods for semiconduc-

tor and photovoltaics manufacturing processes

• Wafer shippers, cushions and spacers against wafer damage

• Ceramic parts and materials for refur-bishing (e.g. wafer chucks)

• Wafer dicing blades

Main products• Protein analysis systems• Molecular interaction analysis systems• Dynamic image particle analysis

systems• Water activity measuring instruments• Microcalorimetry

Main Products• Calvet calorimeters• Water vapor sorption instruments• Water vapor permeation analyzers• Oxygen permeation analyzers• Tensiometers• Capillary viscometers• Thermostats, chillers• Heating and cooling circulation ther-

mostats for professional use• Ultrasonic devices for liquid (laborato-

ry and industrial use)

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Caspar Brennwald was a co-founder of DKSH Japan. The Brennwald diaries consist of 548 pages in five volumes and covers the day-to-day events of his 16 year stay in Japan – from October 10, 1862, to Feb-ruary 2, 1878. The original manuscript and related materials are held by the families of the company founders in Switzerland and in the Swiss Federal Archives.

Caspar Brennwald arrived in Japan at the young age of 24, as the Secretary of Com-merce with the first official Swiss industry and trade delegation. Yokohama had just opened its port to foreign trade and was becoming a hub of commerce. The diaries cover the construction of modern factories for the silk industry and the establishment of a gas company for the gas-light system.

The diary also offers insights into the cos-mopolitan nature of correspondence at the time, which was conducted mainly in Ger-man but also in French, English, Italian and Dutch. Historical records of Yokohama in early Meiji are rare as most of the related documents written by foreigners were de-stroyed by war or fire.

Working in cooperation with the Yokoha-ma Archives of History (located in Naka-ku, Yokohama, Kanagawa Prefecture), DKSH Japan has been engaged in a project to translate the Brennwald diaries in their en-tirety into Japanese. As the birthplace of the company, Yokohama has always been special to DKSH and by doing this we hope to return something to the city.

With its completion, the Japanese transla-tion of Brennwald diaries will not only be a record of DKSH’s history, but also reveal

significant historical facts about early mod-ern Japan, including details regarding Yo-kohama’s time of first contact to the West.

The project was launched on January 2008 and the translation project team includes eleven historians.

Corporate responsibility

Swiss delegates is negotiating with the shogunates towards conclusion for the treaty of commerce

DKSH Japan contributes to Japanese society in a variety of ways, ranging from supporting historical studies of Japan to restoration activities following the Great East Japan Earth-quake. Our mission is to give back to society as part of the local community.

• Brennwald diaries translation project• Disaster restoration support and

volunteer activity• DKSH Fantree Scholarship Founda-

tion

The Brennwald diaries translation project

Five volumes of the Brennwald diaries

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When the earthquake and tsunami oc-curred in December 2004, DKSH helped rebuild an elementary school which was se-riously damaged by the tsunami. In Japan, after the Great East Japan Earthquake of March 2011, employees volunteered their time to help the restoration of their com-munity. Some employees cleared debris, while others helped rebuild the damaged

fishery facility in the Tohoku area. After the 2016 Kumamoto earthquake, DKSH deliv-ered earplugs as relief supplies to 20 of the shelters to help those affected sleep as well as possible, despite the uncomfortable en-vironment. DKSH Japan further supported this work by granting compassionate leave to employees who wanted to volunteer.

DKSH Japan established the DKSH Fantree Scholarship Foundation to help students who have lost their parents continue their academic pursuits. The fund was estab-lished through generous donations con-tributed by DKSH employees, with match-ing donations from the DKSH Group and from Diethelm Keller Holdings.

With support from the prefectural govern-mental office and high school principal’s committee, DKSH Japan started the schol-arship in the summer of 2011. This schol-arship covers monthly payments for spon-sored students’ high school and university attendance, for a maximum period of nine years. In addition to the monetary support, we maintain a close relationship and dialog with our sponsored students.

Gatherings with the sponsored students are held regularly

Delivering earplugs as relief supplies to shelters of Kumamoto

Disaster restoration support and volunteer activity

DKSH Fantree Scholarship Foundation

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Since its inception, DKSH Japan’s development has been closely connected with the his-tory of Japan. Hermann Siber and Caspar Brennwald founded their trading compa-ny in Yokohama in 1865, when they were young men in their twenties. Their compa-ny seat, Yokohama Ko 90-ban Kan, conve-niently named after its address, soon es-tablished itself as the heart of Japan’s silk trading activities. The company later went on to help set up the gas-light system for Yokohama and

Ginza, as well as importing watches and machinery from leading Swiss manufactur-ers. It was renamed Siber Hegner & Co. in 1910. Its reputation as a trading company grew rapidly despite several setbacks: a ware-house fire, several wars and the Kanto earthquake in 1923. The company’s surviv-al is indeed testimony to its resilience and adaptability. The firm entered a new era in 1932, when the company’s headquarters moved from

Yokohama to Zurich, Switzerland. Siber-Hegner Holding Ltd. continued to grow, opening branches throughout the world and becoming an important player in key markets. On the company’s 100th anniver-sary in 1965, it was formally incorporated in Japan as Nihon SiberHegner K.K. After becoming part of DKSH Group in 2002, the company changed its name to DKSH Japan K.K. in April 2009. Today it contin-ues to play a significant role within the DKSH Group.

History and milestones

Caspar Brennwald(1899)

Hermann Siber(1900)

Silk reelers (1928)

More than 150 years of progress in Japan

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1863On May 28, the industry and trade delega-tion from the Swiss Government officially arrives in Edo aboard the Dutch steamship Medusa. Accompanying the mission is 24-year-old merchant Casper Brennwald1865In a letter from London dated November 28, the establishment of Siber & Brennwald in Yokohama is announced, with capital of GBP 10,000. Brennwald names Hermann Siber as his partner1866Caspar Brennwald is appointed Swiss Con-sul in Japan and granted the right to own land by the Emperor1872 —1874The firm helps setting up Japan’s first gas-light system for Yokohama and Ginza, in cooperation with merchant Kaemon Takashima1888Robert Hegner von Juwalta, nephew of firm founder Hermann Siber, joins the management of Siber & Brennwald1900The firm’s name is changed to Siber, Wolff & Co.1903The firm receives an award from Baron Ma-sanao Matsudaira, President of Dai Nihon Silk Yarn Industry, for its achievements in Japan’s silk yarn industry

1906—1921The firm’s name changes to Siber Hegner & Co. in 1910. Branches are opened in Kobe, Osaka, Tokyo, and Shanghai1923The Kanto earthquake devastates the firm’s Yokohama headquarters, with total dam-age estimated at more than CHF 10 million1932The firm is reorganized as a stock compa-ny. The headquarters are moved to Zurich, Switzerland1941—1945Asian trade comes to a standstill during World War II. SiberHegner managers in China and Japan act as representatives of the International Committee of the Red Cross (ICRC). In Japan, the ICRC’s head-quarters are located in the main SiberHeg-ner office from 1944 to 19941964SiberHegner Holding Ltd. is established in Zu-rich. The group is restructured, with branches in the Far East region becoming independent corporations over the next year1965On the firm’s 100th anniversary, Nihon Si-berHegner K.K. is established as a Japanese corporation1974SiberHegner Holding Ltd.’s capitalization is increased to CHF 10 million and simultane-ously stock options are granted to all em-ployees in the Group

1992The Isogo Service Building is completed. Condirama Japan, the Food Application Laboratory, and the Quality Control Laboratory are established1993Nihon SiberHegner headquarters moves to the SiberHegner Mita building in Tokyo. The distribution center opens in Fukuroi, Shizuoka Prefecture2002SiberHegner Holding Ltd. merges with Di-ethelm Keller Services Asia Ltd. on June 19, forming DKSH Holding Ltd.2008Nihon SiberHegner K.K. merges with De-sco Luxury (Japan) Ltd. All operations are taken over and continued by Nihon Siber-Hegner K.K.2009The company name changes to DKSH Ja-pan K.K. DKSH Japan K.K. takes over all business operations from Michael Weinig Japan K.K.2010Mikron Machining transfers their machin-ing business to DKSH2011DKSH establishes the Fantree Scholarship Foundation2012DKSH Holding Ltd. is listed on the SIX Swiss Exchange2015150th anniversary of DKSH

Arrival of the Swiss delegation in Edo(May 28, 1863)

Swiss delegation (Casper Brennwald is third from right)

Award for achievements in Japan's silk yarnindustry (1903)

100th anniversary ceremony (1965)Outside view of Siber & Brennwald'sheadquarters (1886)

Company headquarters in Yokohama (1885)

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Locations in Japan

Kobe office

Osaka office and service center

DKSH service center – Yokohama

Technical service centerDKSH Japan K.K. head office

Saitama showroom

DKSH distribution center – Fukuroi

Toyama office

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DKSH Japan K.K. head office DKSH Mita Building, 3-4-19 Mita, Minato-ku, Tokyo 108-8360Phone +81 3 5441 4511

Consumer GoodsPhone +81 3 5441 4515Fax +81 3 5441 4522

Performance MaterialsPhone +81 3 5730 7544Fax +81 3 5441 4536

TechnologyPhone +81 3 5730 7600Fax +81 3 5730 7607

Finance & AccountingPhone +81 3 5730 7311Fax +81 3 5730 7333

Business Process Management & ITPhone +81 3 5730 7681Fax +81 3 5730 7692

People & OrganizationPhone +81 3 5441 4505Fax +81 3 5441 4599

Corporate CommunicationsPhone +81 3 5730 7342Fax +81 3 5730 7333

Osaka officeOsaka Toyota Building, 4-3-11 Minami Senba, Chuo-ku, Osaka 542-0081



Osaka service center2-3 Hiroshiba-cho, Suita,Osaka 564-0052


Kobe officeMaya Pier, Nada-ku, Kobe 657-0854


Toyama office1-6-17 Daisen, Toyama, Toyama 657-0854


DKSH service center – Yokohama6-1, Shin Isogo-cho, Isogo-ku,Yokohama 235-0017

Performance MaterialsPhone +81 45 754 9072 (Food)Phone +81 45 751 6911 (Pharmaceutical)

DKSH distribution center – Fukuroi2819 Yamashina, Fukuroi-shi,Shizuoka 437-0066


Technical service centerTokyo Ryutsu Center AE5-7,6-1-1 Heiwa- jima, Ota-ku,Tokyo 143-0006


Saitama showroom4-36-1 Onuma, Kasukabe,Saitama 344-0038

Technology (Wood Working Machinery)Phone +81 78 871 7481 (Kobe office)

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PublisherDKSH Japan K.K.DKSH Mita Building, 3-4-19 Mita,Minato-ku, Tokyo [email protected]

PhotographsFront cover: Kawakita gate of Kanazawa castle park, JapanBack cover: Kapellbrücke (Chapel Bridge), Lucern, Switzerland

June 2017

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