hoshin kanri in global business services europe & eurasia · hoshin is used to identify the...
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Hoshin Kanri in Global
Business Services Europe
& Eurasia
ICBE Annual Conference, 19th of April
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1. Background to my Organisation - GBS
2. What is Hoshin Kanri?
3. How GBS Europe & Eurasia has applied Policy Deployment
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GBS Europe & Eurasia, part of a global & regional network
GBS North America (Atlanta, Sugar Land)
GBS Africa (Johannesburg)
GBS Europe & Eurasia (Drogheda, Brussels, Istanbul, Warsaw)
GBS Latin America (Buenos Aires, Mexico City)
GBS Pacific (Manila, Shanghai)
Main RFC
Satellite
NA E&E LA PAC AFR
Headcount 285 170 75 100 70
Languages 2 34 4 4 3
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Delivering a full scope of financial services • General Ledger • A/R and Treasury • Legal Entity Ownership • Travel & Expenses • Payroll services
• Accounts Payable • Fixed Assets • Inter Company
• Control and Compliance • Cash Flow Forecasting • OPEX Planning & Control • Operational Excellence
• Statutory reporting • Marketing expense control • Indirect taxes
Transaction Global
Strategic Insight
Outsourced
Transaction Regional
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So what is Hoshin Planning?
It’s origins comes from the Kobe shipyards in the 1960s. Comes from the Japanese – ‘Ho Shin Kan Ri’ ‘Shining Needle Pointing Direction’
A Vision Compass
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Why?
Hoshin is used to identify the critical few strategic imperatives
for the business and to maintain a focus on achieving these
goals while meeting ‘normal’ day to day operational
requirements.
Should be used for?
Significant performance improvements
Changing the way the business operates
Address critical business issues
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Policy Deployment in
GBS Europe & Eurasia
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Our Mission
To refresh the world….
Inspire moments of optimism and happiness…
Create value and make a difference.
What is my contribution to our Mission in a system
of 140,000 employees?
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So how does it work for us?
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So how does it work for us?
The Coca-Cola Company
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The Coca-Cola Company
A 125 year old enterprise
With clear goals against our six ‘P’s’
vision
That’s continuing to develop
successfully as the world
evolves
Ushering in a greater winning
era for the Coca-Cola
system
Commitment to Wall-Street:
• Improve organizational efficiency • $550 - $650 million of savings by the end of 2015 • Doubling total company revenue by 2020
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Organized around a ‘triangle construct’ GBS was created
The Operations
(the business)
delivering results
Global COE’s
Corporate center
strategy & policy
Regional COE’s
Global Business & Technology
Services (GBS)
service delivery
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So how does it work for us? The GBS Promise
Global Business Services
The Coca-Cola Company
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So how does it work for us?
Global Business Services
The Coca-Cola Company
GBS Europe and Eurasia
5 Enhance the capability of our people
4 Leverage automation to drive speed, scale & simplicity
3 Standardise the way we all work
2 Develop specific relevant metrics to drive our Performance
1 Enhance & develop relationships with the Business
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Classified - Confidential
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So how does it work for us?
Global Business Services
The Coca-Cola Company
GBS Europe and Eurasia
Functional Teams
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PDM Planner
So how does it work for us?
This is how I contribute to the
Our Mission
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7 Step Hoshin Planning Process
1. Establish Organisational Mission
2. Strategic Planning: Develop 3 - 5 Year Breakthrough Objectives
3. Develop Annual Objectives
4. Deploy Annual Objectives
5. Implement Annual Objectives
6. Monthly Review
7. Annual Review
Catchball