Greenhouse + Talent Board

How to Improve your Candidate Experience in

2017

What’s Greenhouse? Greenhouse is an end-to-end solution that optimizes your entire recruiting process1. Talent is critical for building

outstanding companies

2. World-class recruiting requires focused effort across your entire organization

Webinar TipsYou can connect to audio using your computer’s microphone and speakers. Or, you may select “Use Telephone” after joining the Webinar All lines will be muted to avoid background noise You can ask questions at any time by typing them into the Questions Panel

Today’s Moderator

Casey Marshall Greenhouse

linkedin.com/in/caseymarshall

Speaker Highlights

Kevin GrossmanVice President @ Talent Board

linkedin.com/in/kevinwgrossman

Katie DiCioccio Associate Recruiter @

Greenhouselinkedin.com/in/kdicioccio

Understanding Candidate Experience

• Customer-Focused Culture • Candidate Respect• Communication and Feedback• Tailored Communication• Candidate Empowerment• Hiring Managers and Recruiters• Interview Training• Onboarding and Beyond

Definition

Definition and Delivery of a Premier and Benchmarked Candidate Experience

Make Data Your Friend

• Continuously ask candidates for feedback

• Measure candidate response to recruitment marketing

• Include open-ended survey questions • Have recruiters rate hiring managers • Survey candidates at every point

(whether hired or not) • Have candidates rate recruiters • Conduct an anecdotal business impact

analysis • Invite candidates to go on Glassdoor • Regularly review Glassdoor and similar

ratings

Data, Data, DataThe Measurements that Quantify the Delivery of a Positive Candidate Experience

The Business Impact of Candidate Experience

Business ImpactSix years of CandE Awards research conclusively demonstrates the potential impact

How to Make the Business Case

• The Business Value• The Cost of Not Taking Action• The Alignment of Strategic

Goals• The Consumer Candidate

Viewpoint

Business Case

The Business Case for Delivering a Positive Candidate Experience

Greenhouse’s Approach to Candidate Experience

1. Run candidate survey2. Track your progress3. Take comments, not just data into

account4. Always be willing to iterate and

improve• Authentic• Timely• Transparent• Setting up for Success

Areas of Focus

Key initiatives to provide top notch Candidate Experiences

• Nine question survey• Automatically sent after a candidate exits our process• Five Point scale from Strongly Disagree- Strongly Agree• Candidates can add comments• Results can be pulled in a Greenhouse report that compares to customer averages

Greenhouse Software Candidate Survey

Greenhouse Recruiting KPI’sDo we have a positive candidate experience?

With 95% “Strongly Agree” or “Agree” we were pleased to have surpassed our customer benchmark of 73% and our team goal of 90%.

Common Pain-Points We Heard

Pain-Point #1

“I still don’t know what Greenhouse looks like.”

Solution #1

“I still don’t know what Greenhouse looks like.”

We now start each interview with an office tour and product demo.

Setting up for Success

Pain-Point #2

“If an interview ran over... it made the subsequent

interviews start later than scheduled.”

Solution #2

“If an interview ran over... it made the subsequent interviews start later than scheduled.”

Automatically send a 10-minute warning to interviewers using Slack reminders.

Timely

Pain-Point #3

“I was starving by the end of the day!”

Solution #3

“I was starving by the end of the day!”

Our interview rooms are set up with water and snacks!

Setting up for Success

Pain-Point #4

“I felt very cut off once I was rejected.”

Solution #4

“I felt very cut off once I was rejected.”

We offer candidates that were rejected after their onsite to connect with us on a call to share feedback.Transparent and

Authentic

Drilling Down on Candidate Experience

1. Run candidate surveys2. Track your progress3. Take comments, not just data into

account4. Always be willing to iterate and

improve• Authentic• Timely• Transparent• Setting up for Success

Areas of Focus

Key initiatives to provide top notch Candidate Experiences

Questions