high tech - business, medical

High Tech - Business, Medical & Consumer OEMs

Solution Map Edition 2006

SAP AG 2005 2


Suppliers & Contract

Manufacturers

Customers & Partners

Product Design & Quality

Marketing & Sales Supply Chain Management

Manufacturing & Assembly

Logistics & Distribution

Order Management Service Management

Enterprise Management & Support

Time-to-Market

Innovation Management

Product Development

Product Launch and Lifecycle Management

Go-to-Market

Marketing

Sales Force Management

Channel Management

Supply-to-Market

Demand and Supply Planning

Strategic Sourcing and Procurement

Distributed Manufacturing

Fulfillment and Logistics

Quote-to-Cash

Quotation, Contract, and Order Management

Channel Sales Execution

After Sales Support

Customer Service Management

Service Execution

Service Parts Management

Consulting and Engagement Management

SAP AG 2005 3



Manufacturers







Enterprise Management & SupportAnalytics

Financials

Human Capital Management

Corporate Services

Operations Support

Time-to-Market

Go-to-Market

Supply-to-Market

Quote-to-Cash

After Sales Support

SAP AG 2005 4



Manufacturers







Enterprise Management & SupportAnalytics

Strategic Enterprise Management Financial Analytics Operations Analytics Workforce Analytics

Financials Financial Supply Chain

Management Financial Accounting Management Accounting Corporate Governance


Talent Management Workforce Process Management Workforce Deployment

Corporate Services

Travel Management Environment, Health and Safety Incentive and Commission

Management Real Estate Management

Operations Support

Enterprise Asset Management Indirect Procurement Global Trade Services Global Trade Management

Time-to-Market

Go-to-Market

Supply-to-Market

Quote-to-Cash

After Sales Support

SAP AG 2005 5

Innovation Management

Idea and Concept Management (S35)

Strategic Portfolio Management (S36)

Project Planning (S2)

Resource and Time Management (S2)

Managing Product Portfolios (S20)

Product Development

Project Execution (S2)

Development Collaboration (S2)

Process Engineering (S2)

Quality Engineering (S2)

Specification Management (S2, S4, P4)

Product Structure Management (S2)


Prototyping and Ramp-up (S2)

Quality Improvement (S2)

Quality Assurance and Control (S2)

Document Management (P2, S2)

Change and Configuration Management (S2)

Hazardous Substance Management (S4, P4, S2)

Time-to-Market


Manufacturers







SAP Product Available SAP Product Available with Future Releases Future Focus Partner Product Available Partner Product Available with Future Releases

Time-to-Market

SAP AG 2005 6

Marketing

Brand Planning (S20)

Brand Equity Analytics (S24)

Marketing Planning and Budgeting (S24)

Campaign Planning and Execution (S24)

Predicting Customer Behavior (S24)

Product Proposals (S24)

Segmentation (S24)

Campaign Monitoring and Analysis (S24)

Customer Satisfaction and Loyalty Analysis (S24)

Competitor Product Analysis (S24)

Lead Processing (S24)

Sales Force Management

Sales Planning and Forecasting (S24)

Sales Pipeline and Funnel Analysis (S24)

Opportunity Processing (S24)

Activity Processing (S24)

Commission Simulation

Incentive Processing

Sales Performance Analysis

Channel Management

Channel Partner Qualification Processing (S24)

Channel Partner Processing (S24)

Sales Target Planning with Channel Partners (S24)

Segmentation with Channel Partners (S24)

Account Processing with Channel Partners (S24)

Account Analysis in Channel Management (S24)

Lead Processing with Channel Partners (S24)

Opportunity Processing with Channel Partners (S24)

Go-to-Market


Manufacturers








Go-to-Market

SAP AG 2005 7

Demand and Supply Planning

Strategic SC Design (S15)

Demand Planning (S15, S29)

Supply Network Planning (S15, S2)

GATP (S15)

Distribution Planning (S15)

Supply Chain Monitoring and Control (S15, S20)

Strategic Sourcing and Procurement

Source of Supply Management (S2, S28)

Analyzing Spend (S28)

Purchase Order Processing (S2, S28)

Supply Network Collaboration (S29)

Supplier Collaboration (S29)

Invoicing (S2, S28)

Distributed Manufacturing

Production Planning (S10, S2)

Production Scheduling (S2, S10, P1)

Contract Manufacturing Procurement Process (S29)

Manufacturing Execution (P5, S2, S34)

Corrective Maintenance (S2, S34)

Quality Assurance and Control (S2, S34)

Fulfillment and Logistics

Distribution Planning (S29, S2)

Warehousing and Storage (S2)

Inbound Processing and Receipt Confirmation (S18, S2)

Outbound Processing (S17, S2)

Transportation Planning (S15, S2)

Supply Chain Monitoring and Control (S20, S15)

Safety Stock Planning (S15, S2)

Physical Inventory (S2)

Supply-to-Market


Manufacturers








Supply-to-Market

SAP AG 2005 8


Quotation Processing (S2, S25)

Contract Processing (S2, S25)

Price Management (S25, P3)

Product Proposals (S25)

Sales Order Processing (S25, S19, S17, S2)

Interactive Configuration (S25, S2)

Sales Quotation and Order Analysis (S25, S2)

Billing (S2, S25)

Channel Sales Execution

Channel Inventory Management and Reconciliation (S25)

Price Protection (S25)

Resale and Claim Message Processing (S25)

Quote-to-Cash


Manufacturers








Quote-to-Cash

SAP AG 2005 9

Customer Service Management

Strategic Service Planning (S14)

Service Contract Processing (S14, S2)

Installed Base Processing (S14, S2)

Product and Warranty Registration (S14)

Complaints Processing (S14, S2)

Customer Service & Support (S14)

Self-Service Support through FAQ and Solution Search (S14)

Returns Processing (S14, S2)

Service Support Analysis (S2, S14)

Service Execution

In-House Repair Processing (S2, S14)

Service Order Processing (S2, S14)

Warranty Management (S2, S14)

Billing (S2, S14)

Service Employee Resource Planning (S14)

Service Parts Management

Strategic SC Design (S15)

Parts Demand Planning (S27)

Parts Distribution Planning (S2, S15)

Parts Inventory Planning (S27)

Parts Monitoring (S29, S15, S27)

Parts Supply Planning (S27)

Service Performance Analysis (S2, S27)

Consulting and Engagement Management

Project Planning and Scoping (S2, S14)

Project Resource Planning (S2, S14)

Quotation Processing (S2, S14)

Project Execution (S2, S14)

Managing Employee Time and Attendance (S2, S14)

Time and Material Billing (S2, S14)

Project Accounting (S2, S14)

After Sales Support


Manufacturers








After Sales Support

SAP AG 2005 10

Strategic Enterprise Management

Legal and Management Consolidation (S2)

Balanced Scorecard (S2)

Risk Management (S2)

Management Cockpit (S2)

Value-Based Management (S2)

Strategic Planning (S2)

Financial Statement Planning (S2)

Internal Investment Planning (S2)

Corporate Investment Management

Financial Analytics

Financial and Management Reporting (S2)

Financial Planning, Budgeting and Forecasting (S2)

Profitability Analytics (S2)

Product and Service Cost Analytics (S2)

Overhead Cost and ABC/M Analytics (S2)

Payment Behavior Analytics (S2)

Working Capital and Cash Flow Management (S2)

Operations Analytics

Sales Planning (S2)

Procurement Analytics (S2)

Inventory and Warehouse Management Analytics (S2)

Manufacturing Analytics (S2)

Transportation Analytics (S2)

Sales Analytics (S2)

Customer Service Analytics (S2)

Program and Project Management Analytics (S2)

Quality Management Analytics (S2)

Asset Analytics & Performance Optimization (S2)

Workforce Analytics

Workforce Planning (S2)

Workforce Cost Planning & Simulation (S2)

Workforce Benchmarking (S2)

Workforce Process Analytics & Measurement (S2)

Talent Management Analytics & Measurement (S2)

Strategic Alignment (S2)


Analytics


SAP AG 2005 11

Financial Supply Chain Management

Credit Management (S5, S2)

Electronic Bill Presentment and Payment (S5, S2)

Collections Management (S5, S2)

Dispute Management (S5, S2)

In-house Cash (S2, S6)

Cash and Liquidity Management (S2, S20)

Treasury and Risk Management (S2, S6)

Bank Relationship Management

Financial Accounting

General Ledger (S2)

Accounts Receivable (S2)

Accounts Payable (S2)

Contract Accounts Receivable and Payable

Fixed Assets Accounting (S2)

Bank Accounting (S2)

Cash Journal Accounting (S2)

Inventory Accounting (S2)

Tax Accounting (S2)

Accrual Accounting (S2)

Local Close (S2)

Financial Statements (S2)

Management Accounting

Profit Center Accounting (S2)

Cost Center and Internal Order Accounting (S2)

Project Accounting (S2)

Investment Management (S2)

Product Cost Accounting (S2)

Profitability Accounting (S2)

Transfer Pricing (S2)

Corporate Governance

Audit Information System (S2)

Management of Internal Controls (S2)

Risk Management (S2)

Whistle Blower Complaints (S2)

Segregation of Duties (S13)


Financials


SAP AG 2005 12

Talent Management

Recruiting

Career Management (S2)

Succession Management (S2)

Enterprise Learning (S2)

Employee Performance Management (S2)

Compensation Management (S2)

Workforce Process Management

Employee Administration (S2)

Organizational Management (S2)

Global Employee Management (S2)

Benefits Management (S2)

Time and Attendance (S2)

Payroll and Legal Reporting (S2)

HR Processes & Forms (S2)

Workforce Deployment

Project Resource Planning (S2, S31, S23)

Resource and Program Management (S36, S2, S23, S31)

Call Center Staffing (S2, S31, S23)

Retail Scheduling (S2, S23, S31)




SAP AG 2005 13

Travel Management

Travel Request and Pre-trip approval (S2)

Travel Planning - Online Booking (S2)

Travel and Expense Management (S2)

Global Travel Policy Compliance (S2)

Travel and Expense Analytics (S2)

Environment, Health and Safety

Product Safety (S4, S2)

Hazardous Substance Management (S4, S2)

Dangerous Goods Management (S4, S2)

Waste Management (S4, S2)

Industrial Hygiene and Safety (S4, S2)

Occupational Health (S4, S2)

Emissions Management (S33, S2)

Incentive and Commission Management

Incentive Business Configuration (S2)

Incentive Plan Maintenance (S2)

Incentive Processing (S2)

Real Estate Management

Property Acquisition and Disposal (S2, S8)

Portfolio Management (S2, S8)

Property Management (S2, S8)

Technical Management (S2, S8, S3, S4)

Support Processes (S2, S8, S5, S6)


Corporate Services


SAP AG 2005 14

Enterprise Asset Management

Investment Planning & Design (S2)

Procurement & Construction (S2)

Maintenance & Operations (S26, S11, S10, S22, S12, S21, S16, S9, S30)

Decommission & Disposal (S2)

Indirect Procurement

Requisitioning (S2)

Purchase Order Management (S2)

Receiving (S2)

Financial Settlement (S2)

Global Trade Services

Import - Compliance Management (S17)

Import - Customs Management (S18)

Trade Preference Processing (S19)

Export - Compliance Management (S17)

Export - Customs Management (S18)

Export - Restitution Handling (S19)

Global Trade Management

Trading Contract Management (S7)

Expense Management (S7)

Trading Execution Management (S7)

Position Management (S7)

Risk Management (S7, S2)


Operations Support


SAP AG 2005 15

Business Objectives

Scenario: Business Objectives: Channel Management Improving Customer Service

• Strengthen partnerships and account management • Collaborate with business partners

Increasing Revenue • Improve sales lead generation and process • Support multi-channel interaction • Extend market share

Channel Sales Execution Increasing Revenue • Enable channel partners • Gain market share

Reducing Operating Costs & Increasing Efficiency • Optimize investments in indirect channel • Reduce channel support costs

Consulting and Engagement Management Improving Customer Service • Better service levels

Improving Service Delivery • Reduce administration, improve business processes

Increasing Revenue • Develop service offerings

Managing Fixed Assets & Resources • Improve resource tracking, availability and uptime

Reducing Operating Costs & Increasing Efficiency • Reduce cost of services

SAP AG 2005 16

Business Objectives

Scenario: Business Objectives: Customer Service Management Improving Customer Service

• Improve forecast accuracy • Better service levels

Increasing Revenue • Improve customer retention and loyalty • Provide competitive service offerings

Demand and Supply Planning Improving Customer Service • Improve forecast accuracy • Collaborate with business partners • Reduce late orders

Increasing Revenue • Improve order fill rate

Managing Fixed Assets & Resources • Improve return-on-investment (ROI) of fixed assets

SAP AG 2005 17

Business Objectives

Scenario: Business Objectives: Distributed Manufacturing Improving Customer Service

• Better service levels

Increase Speed & Efficiency • Collaborate with business partners

Increasing Revenue • Reduce time-to-market & volume

Lowering Working Capital • Improve capacity utilization

Managing Fixed Assets & Resources • Reduce down-time • Optimize capital equipment and asset utilization • Improve return-on-investment (ROI) of fixed assets

Fulfillment and Logistics Improving Customer Service • Reduce late orders • Increase multi-channel delivery of services

Improving Regulatory Compliance • Reduce risks of fines and penalties

Managing Fixed Assets & Resources • Improve physical inventory process

Reducing Operating Costs & Increasing Efficiency • Lower logistics costs

SAP AG 2005 18

Business Objectives

Scenario: Business Objectives: Innovation Management Improving Regulatory Compliance

• Improve auditability of information and actions

Increasing Revenue • Develop new markets • Extend market share • Reduce time-to-market & volume

Increasing Transparency & Accountability • Provide decision support

Marketing Increasing Revenue • Gain market share • Develop new markets • Efficient campaign planning and management • Maximize profitability by customer • Maximize profitability by product

Product Development Improving Regulatory Compliance • Improve auditability of information and actions

Improving Service Delivery • Collaborate with business partners

Increasing Revenue • Reduce time-to-market & volume • Develop new markets

Reducing Operating Costs & Increasing Efficiency • Reduce administration, improve business processes

SAP AG 2005 19

Business Objectives

Scenario: Business Objectives: Product Launch and Lifecycle Management


Improving Customer Service • Better service levels

Increasing Revenue • Improve order fill rate • Improve customer retention and loyalty • Improve RFQ/RFP processes

Reducing Operating Costs & Increasing Efficiency • Reduce order processing costs

Sales Force Management Improving Customer Service • Improve forecast accuracy

Increasing Revenue • Improve retention of sales personnel • Efficient sales planning and management • Maximize profitability by customer

Reducing Operating Costs & Increasing Efficiency • Reduce administration, improve business processes

SAP AG 2005 20

Business Objectives

Scenario: Business Objectives: Service Execution Improving Customer Service

• Better service levels

Improving Service Delivery • Reduce administration, improve business processes

Increasing Revenue • Develop service offerings

Managing Fixed Assets & Resources • Improve resource tracking, availability and uptime

Reducing Operating Costs & Increasing Efficiency • Reduce cost of services

Service Parts Management Improving Customer Service • Better service levels

Increasing Revenue • Improve order fill rate

Lowering Working Capital • Fewer returns, more efficient process

Managing Fixed Assets & Resources • Reduce lifecycle costs

Reducing Operating Costs & Increasing Efficiency • Reduced service parts inventory levels across the service parts network

SAP AG 2005 21

Business Objectives

Scenario: Business Objectives: Strategic Sourcing and Procurement Improving Customer Service

• Reduce late orders

Lowering Working Capital • Increase inventory turns • Lower cost procured goods and services

Reducing Operating Costs & Increasing Efficiency • Reduce transaction costs • Reduce inventory levels

SAP AG 2005 22

Key Performance Indicators

Scenario: Key Performance Indicators: Channel Management • Channel Inventory

• Inventory accuracy • Sales Cycle Time (Orders) • Sales volume quantity

Channel Sales Execution • Channel Obsolescence Costs • Chargeback and Rebate Liabilities as a percentage of sales

Consulting and Engagement Management • Customer Satisfaction Index • Revenue • Project Setup Time

Customer Service Management • Returns • Percentage of Warranty Requests • Percentage of Escalations • Percentage of Customer Complaints • Warranty and returns

Demand and Supply Planning • Detailed Schedule Creation Time • Forecast Accuracy • Inventory Days of Supply • Inventory Turnover

SAP AG 2005 23


Scenario: Key Performance Indicators: Distributed Manufacturing • Tooling Costs

• Supplier on time Delivery Performance • Scrap • Schedule achievement • Raw Material & WIP Inventory Days of Supply • Production Lead Time • Percentage of suppliers getting shared forecasts (Supplier Collaboration) • Make cycle time • Capacity Utilization

Fulfillment and Logistics • Number of Orders not delivered complete • Delivery Performance to Scheduled Commit Date • % of Faultless Installations • Delivery Date Accuracy • Field Finished Goods Inventory • Finished Goods Inventory Days of Supply • Finished Goods Inventory Turnover • Material Stock shortfalls • Order Fulfillment Costs • Order Fulfillment Lead Times

SAP AG 2005 24


Scenario: Key Performance Indicators: Innovation Management • Concept Approval Cycle Time

• Cumulative Source, Make Cycle Time • Lead times: product development • Opportunity Costs • Research & Development Costs • Time to Market

Marketing • Campaign/Event Cost Revenue Ratio • Time to Market

Product Development • Returns • Return Rate • Bill of Material Data Accuracy • End of Life Inventory • Engineering Change Order Time • New Product Release Phase In, and Maintenance costs • Number of ECOs • Warranty costs


• Return Rate • Engineer Change Order (ECO) costs • Product & Process Data Accuracy • Time to Market

SAP AG 2005 25


Scenario: Key Performance Indicators: Quotation, Contract, and Order Management

• Order Fulfillment and Installation Lead Times • Contract, Program and Channel Management Costs • Cost Per Quote • Order Entry • Order Entry Complete to Start Manufacture Time • Sales Cycle Time (Orders)

Sales Force Management • Customer Satisfaction Index • Contact Efficiency • Cycle Time: Inquiry to Contract • Win/lost Ratio • Salesperson's Time Spent Selling (Percentage)

Service Execution • Percentage of Service Requests • Percentage of Breakdowns • Fill Rates • Field Service Parts Obsolescence

Service Parts Management • Percentage of Service Requests • Number of Service Locations • Percent of parts delivered to point of use

Strategic Sourcing and Procurement • Inbound Freight and Duties • Number of Supply Sources • Supplier Service Level • Supplier Fill Rate

SAP AG 2005 26

Solution Map Product Table

Key Description

S1 Available preconfigured scenarios in SAP Best Practices for High Tech OEM

S2 mySAP ERP

S3 mySAP ERP: Sales/Service Order Processing

S4 mySAP ERP: SAP Environment, Health and Safety

S5 mySAP ERP: SAP Financial Supply Chain Management - Biller Direct, Dispute, Credit and Collections Mgmt.

S6 mySAP ERP: SAP Financial Supply Chain Management - Treasury Management and In-House Cash

S7 mySAP ERP: SAP Global Trade Management

S8 mySAP ERP: SAP Real Estate Management

S9 SAP Advanced Manufacturing for Oil & Gas

S10 SAP Advanced Manufacturing Planning & Execution for High Tech

S11 SAP Advanced Manufacturing Planning and Execution for Chemicals

S12 SAP Advanced Manufacturing Planning and Execution for Mill Products

S13 SAP Compliance Calibrator by Virsa

S14 SAP Customer Service & Support for High Tech

S15 SAP Demand and Supply Planning for High Tech

S16 SAP Extended Asset Logistics for Oil & Gas

S17 SAP Global Trade Services: SAP Compliance Management

S18 SAP Global Trade Services: SAP Customs Management

S19 SAP Global Trade Services: SAP Risk Management

S20 SAP NetWeaver Business Intelligence

S21 SAP Operations Management for Mining

S22 SAP Product Quality for Life Sciences

SAP AG 2005 27

Solution Map Product Table

Key Description

S23 SAP Resource Management for Professional Services

S24 SAP Sales & Marketing Management for High Tech

S25 SAP Sales Execution for High Tech

S26 SAP Sequenced Manufacturing for Automotive

S27 SAP Service Parts Planning for High Tech

S28 SAP Supplier Relationship Management for High Tech

S29 SAP Supply Chain Collaboration for High Tech

S30 SAP Technical Asset Management for Utilities

S31 SAP Workforce Deployment for Retail and Wholesale Distribution

S32 SAP xApp Cost and Quotation Management

S33 SAP xApp Emissions Management by Technidata

S34 SAP xApp Manufacturing Integration and Intelligence (SAP xMII)

S35 SAP xApp Product Definition

S36 SAP xApp Resource & Portfolio Management

SAP AG 2005 28

Solution Map Partner Interface Table

Key Description

P1 Brooks Automation - Brooks Software Integration Gateway

P2 Document Management

P3 Price and Margin Management by Vendavo

P4 SAP Solution for Environmental Product Compliance by Technidata

P5 Visiprise Corporation - Visiprise Manufacturing (MES)

high tech - business, medical

Documents

market supply

market demand

market quote

s2supply chain monitoring

high tech business

budgetings24campaign

engagement management

storages2inbound processing