Download - High Tech - Business, Medical
High Tech - Business, Medical & Consumer OEMs
Solution Map Edition 2006
SAP AG 2005 2
High Tech - Business, Medical & Consumer OEMs
Suppliers & Contract
Manufacturers
Customers & Partners
Product Design & Quality
Marketing & Sales Supply Chain Management
Manufacturing & Assembly
Logistics & Distribution
Order Management Service Management
Enterprise Management & Support
Time-to-Market
Innovation Management
Product Development
Product Launch and Lifecycle Management
Go-to-Market
Marketing
Sales Force Management
Channel Management
Supply-to-Market
Demand and Supply Planning
Strategic Sourcing and Procurement
Distributed Manufacturing
Fulfillment and Logistics
Quote-to-Cash
Quotation, Contract, and Order Management
Channel Sales Execution
After Sales Support
Customer Service Management
Service Execution
Service Parts Management
Consulting and Engagement Management
SAP AG 2005 3
High Tech - Business, Medical & Consumer OEMs
Suppliers & Contract
Manufacturers
Customers & Partners
Product Design & Quality
Marketing & Sales Supply Chain Management
Manufacturing & Assembly
Logistics & Distribution
Order Management Service Management
Enterprise Management & SupportAnalytics
Financials
Human Capital Management
Corporate Services
Operations Support
Time-to-Market
Go-to-Market
Supply-to-Market
Quote-to-Cash
After Sales Support
SAP AG 2005 4
High Tech - Business, Medical & Consumer OEMs
Suppliers & Contract
Manufacturers
Customers & Partners
Product Design & Quality
Marketing & Sales Supply Chain Management
Manufacturing & Assembly
Logistics & Distribution
Order Management Service Management
Enterprise Management & SupportAnalytics
Strategic Enterprise Management Financial Analytics Operations Analytics Workforce Analytics
Financials Financial Supply Chain
Management Financial Accounting Management Accounting Corporate Governance
Human Capital Management
Talent Management Workforce Process Management Workforce Deployment
Corporate Services
Travel Management Environment, Health and Safety Incentive and Commission
Management Real Estate Management
Operations Support
Enterprise Asset Management Indirect Procurement Global Trade Services Global Trade Management
Time-to-Market
Go-to-Market
Supply-to-Market
Quote-to-Cash
After Sales Support
SAP AG 2005 5
Innovation Management
Idea and Concept Management (S35)
Strategic Portfolio Management (S36)
Project Planning (S2)
Resource and Time Management (S2)
Managing Product Portfolios (S20)
Product Development
Project Execution (S2)
Development Collaboration (S2)
Process Engineering (S2)
Quality Engineering (S2)
Specification Management (S2, S4, P4)
Product Structure Management (S2)
Product Launch and Lifecycle Management
Prototyping and Ramp-up (S2)
Quality Improvement (S2)
Quality Assurance and Control (S2)
Document Management (P2, S2)
Change and Configuration Management (S2)
Hazardous Substance Management (S4, P4, S2)
Time-to-Market
Suppliers & Contract
Manufacturers
Customers & Partners
Product Design & Quality
Marketing & Sales Supply Chain Management
Manufacturing & Assembly
Logistics & Distribution
Order Management Service Management
SAP Product Available SAP Product Available with Future Releases Future Focus Partner Product Available Partner Product Available with Future Releases
Time-to-Market
SAP AG 2005 6
Marketing
Brand Planning (S20)
Brand Equity Analytics (S24)
Marketing Planning and Budgeting (S24)
Campaign Planning and Execution (S24)
Predicting Customer Behavior (S24)
Product Proposals (S24)
Segmentation (S24)
Campaign Monitoring and Analysis (S24)
Customer Satisfaction and Loyalty Analysis (S24)
Competitor Product Analysis (S24)
Lead Processing (S24)
Sales Force Management
Sales Planning and Forecasting (S24)
Sales Pipeline and Funnel Analysis (S24)
Opportunity Processing (S24)
Activity Processing (S24)
Commission Simulation
Incentive Processing
Sales Performance Analysis
Channel Management
Channel Partner Qualification Processing (S24)
Channel Partner Processing (S24)
Sales Target Planning with Channel Partners (S24)
Segmentation with Channel Partners (S24)
Account Processing with Channel Partners (S24)
Account Analysis in Channel Management (S24)
Lead Processing with Channel Partners (S24)
Opportunity Processing with Channel Partners (S24)
Go-to-Market
Suppliers & Contract
Manufacturers
Customers & Partners
Product Design & Quality
Marketing & Sales Supply Chain Management
Manufacturing & Assembly
Logistics & Distribution
Order Management Service Management
SAP Product Available SAP Product Available with Future Releases Future Focus Partner Product Available Partner Product Available with Future Releases
Go-to-Market
SAP AG 2005 7
Demand and Supply Planning
Strategic SC Design (S15)
Demand Planning (S15, S29)
Supply Network Planning (S15, S2)
GATP (S15)
Distribution Planning (S15)
Supply Chain Monitoring and Control (S15, S20)
Strategic Sourcing and Procurement
Source of Supply Management (S2, S28)
Analyzing Spend (S28)
Purchase Order Processing (S2, S28)
Supply Network Collaboration (S29)
Supplier Collaboration (S29)
Invoicing (S2, S28)
Distributed Manufacturing
Production Planning (S10, S2)
Production Scheduling (S2, S10, P1)
Contract Manufacturing Procurement Process (S29)
Manufacturing Execution (P5, S2, S34)
Corrective Maintenance (S2, S34)
Quality Assurance and Control (S2, S34)
Fulfillment and Logistics
Distribution Planning (S29, S2)
Warehousing and Storage (S2)
Inbound Processing and Receipt Confirmation (S18, S2)
Outbound Processing (S17, S2)
Transportation Planning (S15, S2)
Supply Chain Monitoring and Control (S20, S15)
Safety Stock Planning (S15, S2)
Physical Inventory (S2)
Supply-to-Market
Suppliers & Contract
Manufacturers
Customers & Partners
Product Design & Quality
Marketing & Sales Supply Chain Management
Manufacturing & Assembly
Logistics & Distribution
Order Management Service Management
SAP Product Available SAP Product Available with Future Releases Future Focus Partner Product Available Partner Product Available with Future Releases
Supply-to-Market
SAP AG 2005 8
Quotation, Contract, and Order Management
Quotation Processing (S2, S25)
Contract Processing (S2, S25)
Price Management (S25, P3)
Product Proposals (S25)
Sales Order Processing (S25, S19, S17, S2)
Interactive Configuration (S25, S2)
Sales Quotation and Order Analysis (S25, S2)
Billing (S2, S25)
Channel Sales Execution
Channel Inventory Management and Reconciliation (S25)
Price Protection (S25)
Resale and Claim Message Processing (S25)
Quote-to-Cash
Suppliers & Contract
Manufacturers
Customers & Partners
Product Design & Quality
Marketing & Sales Supply Chain Management
Manufacturing & Assembly
Logistics & Distribution
Order Management Service Management
SAP Product Available SAP Product Available with Future Releases Future Focus Partner Product Available Partner Product Available with Future Releases
Quote-to-Cash
SAP AG 2005 9
Customer Service Management
Strategic Service Planning (S14)
Service Contract Processing (S14, S2)
Installed Base Processing (S14, S2)
Product and Warranty Registration (S14)
Complaints Processing (S14, S2)
Customer Service & Support (S14)
Self-Service Support through FAQ and Solution Search (S14)
Returns Processing (S14, S2)
Service Support Analysis (S2, S14)
Service Execution
In-House Repair Processing (S2, S14)
Service Order Processing (S2, S14)
Warranty Management (S2, S14)
Billing (S2, S14)
Service Employee Resource Planning (S14)
Service Parts Management
Strategic SC Design (S15)
Parts Demand Planning (S27)
Parts Distribution Planning (S2, S15)
Parts Inventory Planning (S27)
Parts Monitoring (S29, S15, S27)
Parts Supply Planning (S27)
Service Performance Analysis (S2, S27)
Consulting and Engagement Management
Project Planning and Scoping (S2, S14)
Project Resource Planning (S2, S14)
Quotation Processing (S2, S14)
Project Execution (S2, S14)
Managing Employee Time and Attendance (S2, S14)
Time and Material Billing (S2, S14)
Project Accounting (S2, S14)
After Sales Support
Suppliers & Contract
Manufacturers
Customers & Partners
Product Design & Quality
Marketing & Sales Supply Chain Management
Manufacturing & Assembly
Logistics & Distribution
Order Management Service Management
SAP Product Available SAP Product Available with Future Releases Future Focus Partner Product Available Partner Product Available with Future Releases
After Sales Support
SAP AG 2005 10
Strategic Enterprise Management
Legal and Management Consolidation (S2)
Balanced Scorecard (S2)
Risk Management (S2)
Management Cockpit (S2)
Value-Based Management (S2)
Strategic Planning (S2)
Financial Statement Planning (S2)
Internal Investment Planning (S2)
Corporate Investment Management
Financial Analytics
Financial and Management Reporting (S2)
Financial Planning, Budgeting and Forecasting (S2)
Profitability Analytics (S2)
Product and Service Cost Analytics (S2)
Overhead Cost and ABC/M Analytics (S2)
Payment Behavior Analytics (S2)
Working Capital and Cash Flow Management (S2)
Operations Analytics
Sales Planning (S2)
Procurement Analytics (S2)
Inventory and Warehouse Management Analytics (S2)
Manufacturing Analytics (S2)
Transportation Analytics (S2)
Sales Analytics (S2)
Customer Service Analytics (S2)
Program and Project Management Analytics (S2)
Quality Management Analytics (S2)
Asset Analytics & Performance Optimization (S2)
Workforce Analytics
Workforce Planning (S2)
Workforce Cost Planning & Simulation (S2)
Workforce Benchmarking (S2)
Workforce Process Analytics & Measurement (S2)
Talent Management Analytics & Measurement (S2)
Strategic Alignment (S2)
Enterprise Management & Support
Analytics
SAP Product Available SAP Product Available with Future Releases Future Focus Partner Product Available Partner Product Available with Future Releases
SAP AG 2005 11
Financial Supply Chain Management
Credit Management (S5, S2)
Electronic Bill Presentment and Payment (S5, S2)
Collections Management (S5, S2)
Dispute Management (S5, S2)
In-house Cash (S2, S6)
Cash and Liquidity Management (S2, S20)
Treasury and Risk Management (S2, S6)
Bank Relationship Management
Financial Accounting
General Ledger (S2)
Accounts Receivable (S2)
Accounts Payable (S2)
Contract Accounts Receivable and Payable
Fixed Assets Accounting (S2)
Bank Accounting (S2)
Cash Journal Accounting (S2)
Inventory Accounting (S2)
Tax Accounting (S2)
Accrual Accounting (S2)
Local Close (S2)
Financial Statements (S2)
Management Accounting
Profit Center Accounting (S2)
Cost Center and Internal Order Accounting (S2)
Project Accounting (S2)
Investment Management (S2)
Product Cost Accounting (S2)
Profitability Accounting (S2)
Transfer Pricing (S2)
Corporate Governance
Audit Information System (S2)
Management of Internal Controls (S2)
Risk Management (S2)
Whistle Blower Complaints (S2)
Segregation of Duties (S13)
Enterprise Management & Support
Financials
SAP Product Available SAP Product Available with Future Releases Future Focus Partner Product Available Partner Product Available with Future Releases
SAP AG 2005 12
Talent Management
Recruiting
Career Management (S2)
Succession Management (S2)
Enterprise Learning (S2)
Employee Performance Management (S2)
Compensation Management (S2)
Workforce Process Management
Employee Administration (S2)
Organizational Management (S2)
Global Employee Management (S2)
Benefits Management (S2)
Time and Attendance (S2)
Payroll and Legal Reporting (S2)
HR Processes & Forms (S2)
Workforce Deployment
Project Resource Planning (S2, S31, S23)
Resource and Program Management (S36, S2, S23, S31)
Call Center Staffing (S2, S31, S23)
Retail Scheduling (S2, S23, S31)
Enterprise Management & Support
Human Capital Management
SAP Product Available SAP Product Available with Future Releases Future Focus Partner Product Available Partner Product Available with Future Releases
SAP AG 2005 13
Travel Management
Travel Request and Pre-trip approval (S2)
Travel Planning - Online Booking (S2)
Travel and Expense Management (S2)
Global Travel Policy Compliance (S2)
Travel and Expense Analytics (S2)
Environment, Health and Safety
Product Safety (S4, S2)
Hazardous Substance Management (S4, S2)
Dangerous Goods Management (S4, S2)
Waste Management (S4, S2)
Industrial Hygiene and Safety (S4, S2)
Occupational Health (S4, S2)
Emissions Management (S33, S2)
Incentive and Commission Management
Incentive Business Configuration (S2)
Incentive Plan Maintenance (S2)
Incentive Processing (S2)
Real Estate Management
Property Acquisition and Disposal (S2, S8)
Portfolio Management (S2, S8)
Property Management (S2, S8)
Technical Management (S2, S8, S3, S4)
Support Processes (S2, S8, S5, S6)
Enterprise Management & Support
Corporate Services
SAP Product Available SAP Product Available with Future Releases Future Focus Partner Product Available Partner Product Available with Future Releases
SAP AG 2005 14
Enterprise Asset Management
Investment Planning & Design (S2)
Procurement & Construction (S2)
Maintenance & Operations (S26, S11, S10, S22, S12, S21, S16, S9, S30)
Decommission & Disposal (S2)
Indirect Procurement
Requisitioning (S2)
Purchase Order Management (S2)
Receiving (S2)
Financial Settlement (S2)
Global Trade Services
Import - Compliance Management (S17)
Import - Customs Management (S18)
Trade Preference Processing (S19)
Export - Compliance Management (S17)
Export - Customs Management (S18)
Export - Restitution Handling (S19)
Global Trade Management
Trading Contract Management (S7)
Expense Management (S7)
Trading Execution Management (S7)
Position Management (S7)
Risk Management (S7, S2)
Enterprise Management & Support
Operations Support
SAP Product Available SAP Product Available with Future Releases Future Focus Partner Product Available Partner Product Available with Future Releases
SAP AG 2005 15
Business Objectives
Scenario: Business Objectives: Channel Management Improving Customer Service
• Strengthen partnerships and account management • Collaborate with business partners
Increasing Revenue • Improve sales lead generation and process • Support multi-channel interaction • Extend market share
Channel Sales Execution Increasing Revenue • Enable channel partners • Gain market share
Reducing Operating Costs & Increasing Efficiency • Optimize investments in indirect channel • Reduce channel support costs
Consulting and Engagement Management Improving Customer Service • Better service levels
Improving Service Delivery • Reduce administration, improve business processes
Increasing Revenue • Develop service offerings
Managing Fixed Assets & Resources • Improve resource tracking, availability and uptime
Reducing Operating Costs & Increasing Efficiency • Reduce cost of services
SAP AG 2005 16
Business Objectives
Scenario: Business Objectives: Customer Service Management Improving Customer Service
• Improve forecast accuracy • Better service levels
Increasing Revenue • Improve customer retention and loyalty • Provide competitive service offerings
Demand and Supply Planning Improving Customer Service • Improve forecast accuracy • Collaborate with business partners • Reduce late orders
Increasing Revenue • Improve order fill rate
Managing Fixed Assets & Resources • Improve return-on-investment (ROI) of fixed assets
SAP AG 2005 17
Business Objectives
Scenario: Business Objectives: Distributed Manufacturing Improving Customer Service
• Better service levels
Increase Speed & Efficiency • Collaborate with business partners
Increasing Revenue • Reduce time-to-market & volume
Lowering Working Capital • Improve capacity utilization
Managing Fixed Assets & Resources • Reduce down-time • Optimize capital equipment and asset utilization • Improve return-on-investment (ROI) of fixed assets
Fulfillment and Logistics Improving Customer Service • Reduce late orders • Increase multi-channel delivery of services
Improving Regulatory Compliance • Reduce risks of fines and penalties
Managing Fixed Assets & Resources • Improve physical inventory process
Reducing Operating Costs & Increasing Efficiency • Lower logistics costs
SAP AG 2005 18
Business Objectives
Scenario: Business Objectives: Innovation Management Improving Regulatory Compliance
• Improve auditability of information and actions
Increasing Revenue • Develop new markets • Extend market share • Reduce time-to-market & volume
Increasing Transparency & Accountability • Provide decision support
Marketing Increasing Revenue • Gain market share • Develop new markets • Efficient campaign planning and management • Maximize profitability by customer • Maximize profitability by product
Product Development Improving Regulatory Compliance • Improve auditability of information and actions
Improving Service Delivery • Collaborate with business partners
Increasing Revenue • Reduce time-to-market & volume • Develop new markets
Reducing Operating Costs & Increasing Efficiency • Reduce administration, improve business processes
SAP AG 2005 19
Business Objectives
Scenario: Business Objectives: Product Launch and Lifecycle Management
Quotation, Contract, and Order Management
Improving Customer Service • Better service levels
Increasing Revenue • Improve order fill rate • Improve customer retention and loyalty • Improve RFQ/RFP processes
Reducing Operating Costs & Increasing Efficiency • Reduce order processing costs
Sales Force Management Improving Customer Service • Improve forecast accuracy
Increasing Revenue • Improve retention of sales personnel • Efficient sales planning and management • Maximize profitability by customer
Reducing Operating Costs & Increasing Efficiency • Reduce administration, improve business processes
SAP AG 2005 20
Business Objectives
Scenario: Business Objectives: Service Execution Improving Customer Service
• Better service levels
Improving Service Delivery • Reduce administration, improve business processes
Increasing Revenue • Develop service offerings
Managing Fixed Assets & Resources • Improve resource tracking, availability and uptime
Reducing Operating Costs & Increasing Efficiency • Reduce cost of services
Service Parts Management Improving Customer Service • Better service levels
Increasing Revenue • Improve order fill rate
Lowering Working Capital • Fewer returns, more efficient process
Managing Fixed Assets & Resources • Reduce lifecycle costs
Reducing Operating Costs & Increasing Efficiency • Reduced service parts inventory levels across the service parts network
SAP AG 2005 21
Business Objectives
Scenario: Business Objectives: Strategic Sourcing and Procurement Improving Customer Service
• Reduce late orders
Lowering Working Capital • Increase inventory turns • Lower cost procured goods and services
Reducing Operating Costs & Increasing Efficiency • Reduce transaction costs • Reduce inventory levels
SAP AG 2005 22
Key Performance Indicators
Scenario: Key Performance Indicators: Channel Management • Channel Inventory
• Inventory accuracy • Sales Cycle Time (Orders) • Sales volume quantity
Channel Sales Execution • Channel Obsolescence Costs • Chargeback and Rebate Liabilities as a percentage of sales
Consulting and Engagement Management • Customer Satisfaction Index • Revenue • Project Setup Time
Customer Service Management • Returns • Percentage of Warranty Requests • Percentage of Escalations • Percentage of Customer Complaints • Warranty and returns
Demand and Supply Planning • Detailed Schedule Creation Time • Forecast Accuracy • Inventory Days of Supply • Inventory Turnover
SAP AG 2005 23
Key Performance Indicators
Scenario: Key Performance Indicators: Distributed Manufacturing • Tooling Costs
• Supplier on time Delivery Performance • Scrap • Schedule achievement • Raw Material & WIP Inventory Days of Supply • Production Lead Time • Percentage of suppliers getting shared forecasts (Supplier Collaboration) • Make cycle time • Capacity Utilization
Fulfillment and Logistics • Number of Orders not delivered complete • Delivery Performance to Scheduled Commit Date • % of Faultless Installations • Delivery Date Accuracy • Field Finished Goods Inventory • Finished Goods Inventory Days of Supply • Finished Goods Inventory Turnover • Material Stock shortfalls • Order Fulfillment Costs • Order Fulfillment Lead Times
SAP AG 2005 24
Key Performance Indicators
Scenario: Key Performance Indicators: Innovation Management • Concept Approval Cycle Time
• Cumulative Source, Make Cycle Time • Lead times: product development • Opportunity Costs • Research & Development Costs • Time to Market
Marketing • Campaign/Event Cost Revenue Ratio • Time to Market
Product Development • Returns • Return Rate • Bill of Material Data Accuracy • End of Life Inventory • Engineering Change Order Time • New Product Release Phase In, and Maintenance costs • Number of ECOs • Warranty costs
Product Launch and Lifecycle Management
• Return Rate • Engineer Change Order (ECO) costs • Product & Process Data Accuracy • Time to Market
SAP AG 2005 25
Key Performance Indicators
Scenario: Key Performance Indicators: Quotation, Contract, and Order Management
• Order Fulfillment and Installation Lead Times • Contract, Program and Channel Management Costs • Cost Per Quote • Order Entry • Order Entry Complete to Start Manufacture Time • Sales Cycle Time (Orders)
Sales Force Management • Customer Satisfaction Index • Contact Efficiency • Cycle Time: Inquiry to Contract • Win/lost Ratio • Salesperson's Time Spent Selling (Percentage)
Service Execution • Percentage of Service Requests • Percentage of Breakdowns • Fill Rates • Field Service Parts Obsolescence
Service Parts Management • Percentage of Service Requests • Number of Service Locations • Percent of parts delivered to point of use
Strategic Sourcing and Procurement • Inbound Freight and Duties • Number of Supply Sources • Supplier Service Level • Supplier Fill Rate
SAP AG 2005 26
Solution Map Product Table
Key Description
S1 Available preconfigured scenarios in SAP Best Practices for High Tech OEM
S2 mySAP ERP
S3 mySAP ERP: Sales/Service Order Processing
S4 mySAP ERP: SAP Environment, Health and Safety
S5 mySAP ERP: SAP Financial Supply Chain Management - Biller Direct, Dispute, Credit and Collections Mgmt.
S6 mySAP ERP: SAP Financial Supply Chain Management - Treasury Management and In-House Cash
S7 mySAP ERP: SAP Global Trade Management
S8 mySAP ERP: SAP Real Estate Management
S9 SAP Advanced Manufacturing for Oil & Gas
S10 SAP Advanced Manufacturing Planning & Execution for High Tech
S11 SAP Advanced Manufacturing Planning and Execution for Chemicals
S12 SAP Advanced Manufacturing Planning and Execution for Mill Products
S13 SAP Compliance Calibrator by Virsa
S14 SAP Customer Service & Support for High Tech
S15 SAP Demand and Supply Planning for High Tech
S16 SAP Extended Asset Logistics for Oil & Gas
S17 SAP Global Trade Services: SAP Compliance Management
S18 SAP Global Trade Services: SAP Customs Management
S19 SAP Global Trade Services: SAP Risk Management
S20 SAP NetWeaver Business Intelligence
S21 SAP Operations Management for Mining
S22 SAP Product Quality for Life Sciences
SAP AG 2005 27
Solution Map Product Table
Key Description
S23 SAP Resource Management for Professional Services
S24 SAP Sales & Marketing Management for High Tech
S25 SAP Sales Execution for High Tech
S26 SAP Sequenced Manufacturing for Automotive
S27 SAP Service Parts Planning for High Tech
S28 SAP Supplier Relationship Management for High Tech
S29 SAP Supply Chain Collaboration for High Tech
S30 SAP Technical Asset Management for Utilities
S31 SAP Workforce Deployment for Retail and Wholesale Distribution
S32 SAP xApp Cost and Quotation Management
S33 SAP xApp Emissions Management by Technidata
S34 SAP xApp Manufacturing Integration and Intelligence (SAP xMII)
S35 SAP xApp Product Definition
S36 SAP xApp Resource & Portfolio Management
SAP AG 2005 28
Solution Map Partner Interface Table
Key Description
P1 Brooks Automation - Brooks Software Integration Gateway
P2 Document Management
P3 Price and Margin Management by Vendavo
P4 SAP Solution for Environmental Product Compliance by Technidata
P5 Visiprise Corporation - Visiprise Manufacturing (MES)