high-performance teams at harvard 2017-07-03
TRANSCRIPT
2017 Richard Kasperowski | With Great People @rkasper | [email protected] | kasperowski.com
High-performance Teams Core Protocols for EI and Psych Safety
Richard Kasperowski | With Great People
@rkasper [email protected]
www.kasperowski.com
2017 Richard Kasperowski | With Great People @rkasper | [email protected] | kasperowski.com
Richard KasperowskiAwesome Teams and Results
Core Protocols Agile
Open Space Technology @rkasper in/kasperowski kasperowski
2017 Richard Kasperowski | With Great People @rkasper | [email protected] | kasperowski.com
What is the best team you were ever on?
Hi @rkasper! #mybestteam was ____________. #awesometeams
2017 Richard Kasperowski | With Great People @rkasper | [email protected] | kasperowski.com
2017 Richard Kasperowski | With Great People @rkasper | [email protected] | kasperowski.com
Do you want more of that?
Science & research on high-performance teams
Practical guide to the elements of great teams
Practice a subset of Core Protocols
Fun activities!
2017 Richard Kasperowski | With Great People @rkasper | [email protected] | kasperowski.com
Why team emotional intelligence, why now?
2017 Richard Kasperowski | With Great People @rkasper | [email protected] | kasperowski.com
Enough background info. Let’s practice!
Amazingly fun activities to introduce you to the Core Protocols
2017 Richard Kasperowski | With Great People @rkasper | [email protected] | kasperowski.com
Positive Bias
Non-negativity No negation
Pretend
2017 Richard Kasperowski | With Great People @rkasper | [email protected] | kasperowski.com
Try it: Yes, but …
• With a partner, make a plan for dinner tonight.
• Yes, but … (60 seconds)
• Yes, and … (60 seconds)
2017 Richard Kasperowski | With Great People @rkasper | [email protected] | kasperowski.com
Freedom
• Why: Basis of great culture
• How
• The Core Commitments (p. 3)
• Pass (Unpass) (p. 5)
• Check Out (p. 7)
2017 Richard Kasperowski | With Great People @rkasper | [email protected] | kasperowski.com
Self-awareness• Why: A great self is atomic unit of a
great team
• How
• Check In (p. 6)
• Ask For Help (p. 8)
• Personal Alignment (p. 18)
2017 Richard Kasperowski | With Great People @rkasper | [email protected] | kasperowski.com
I feel _______.GLAD, SAD, MAD, AFRAID
Describe to yourself why you feel that way.
2017 Richard Kasperowski | With Great People @rkasper | [email protected] | kasperowski.com
Try it: Check In• Speaker says,
• “I’m checking in.”
• “I feel [one or more of GLAD, SAD, MAD, AFRAID].”
• Speaker may add a brief explanation.
• Speaker may say, “I pass.”
• “I’m in.”
• Listeners respond, “Welcome.”
• Groups of 3, 3 minutes
2017 Richard Kasperowski | With Great People @rkasper | [email protected] | kasperowski.com
I want _____________.What’s blocking you from what you want? ________
I want _______________________.Self-awareness*
Integrity Courage Passion Peace
Presence Self-care
Fun Wisdom Health
This is your “Personal Alignment”.
2017 Richard Kasperowski | With Great People @rkasper | [email protected] | kasperowski.com
Connection• Why: Connect great people into a great
team, totally cohesive and supporting each other toward shared goal
• How
• Check In (p. 6)
• Ask For Help (p. 8)
• Intention Check (p. 11)
• Personal Alignment (p. 18)
• Investigate (p. 20)
2017 Richard Kasperowski | With Great People @rkasper | [email protected] | kasperowski.com
I’m curious.Will you tell me more about _________________?
2017 Richard Kasperowski | With Great People @rkasper | [email protected] | kasperowski.com
Try it: Investigate• Ask open questions to learn about your partners’ Personal
Alignment.
• Be curious. Don’t ask leading questions. Don’t push help on your partners.
• Try opening with “What is your Personal Alignment?” or “What do you want?”
• Same group of 3, 5 minutes
2017 Richard Kasperowski | With Great People @rkasper | [email protected] | kasperowski.com
LoveFriendship
2017 Richard Kasperowski | With Great People @rkasper | [email protected] | kasperowski.com
Productivity• Why: Align together, deliver great
products, achieve great results
• How
• Decider (p. 12)
• Resolution (p. 15)
• Perfection Game (p. 16)
2017 Richard Kasperowski | With Great People @rkasper | [email protected] | kasperowski.com
Decider Protocol• I propose ______________. 1-2-3
• Thumb-up: Yes, absolutely!
• Flat hand: I support the team’s decision.
• Thumb-down: No, and I have an easy way to improve your proposal.
Image: http://www.dailymail.co.uk/sport/football/article-2538214/Mesmeric-Messi-untouchable-despite-injuries-deserves-fourth-Ballon-dOr.html
2017 Richard Kasperowski | With Great People @rkasper | [email protected] | kasperowski.com
Let’s plan a party!
• Venue
• Great people
• Amazing food
• Entertainment
• Enough money
2017 Richard Kasperowski | With Great People @rkasper | [email protected] | kasperowski.com
Try it: Decider Speed Game• How many unanimous decisions can
we make in 2 minutes?
• 1 point for each unanimous decision
• Decider Protocol
• Proposer: “I propose _____________. 1-2-3”
• Team: thumb-up, flat-hand, thumb-down
• Resolution: “What would it take to get you in?”
• Goal: plan next Epic Agile Party
• Venue, guests, food, entertainment, budget
• Groups of 5, 2 minutes
2017 Richard Kasperowski | With Great People @rkasper | [email protected] | kasperowski.com
Error Handling
• Why: Ensure we are maintaining freedom, self-awareness, connection, and productivity
• How
• Protocol Check (p. 10)
2017 Richard Kasperowski | With Great People @rkasper | [email protected] | kasperowski.com
Key take-aways• The attributes and behaviors of
high-performance teams are known and learnable.
• Core Protocols → team emotional intelligence → psychological safety → high-performance team
• Continuous Teaming: Turn up the good! Team building is good. Use Core Protocols to do team building all the time.
2017 Richard Kasperowski | With Great People @rkasper | [email protected] | kasperowski.com
To Learn More
• Ask Richard for help
• Visit thecoreprotocols.org or tcp.gg
• Events: kasperowski.com
2017 Richard Kasperowski | With Great People @rkasper | [email protected] | kasperowski.com
Richard KasperowskiAwesome Teams and Results
Core Protocols Agile
Open Space Technology @rkasper in/kasperowski kasperowski