helping higher education leaders understand it: an educause pilot program (244147067)

8/10/2019 Helping Higher Education Leaders Understand IT: An EDUCAUSE Pilot Program (244147067)

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Helping Higher Education LeadersUnderstand IT:Resources For Presidents and SeniorExecutives

October 23, 2014

Diana Oblinger, President and CEO, EDUCAUSE

Joanne Dehoney, Chief of Staff, EDUCAUSE

Susan Grajek, Vice President of Data, Research, and Analytics, EDUCAUSE



Today’s Session

Program purpose

Program purpose

Topics

Topics

Putting the ideas into practice




Poll Question – multiple choiceRate your institution’s president on his or

her understanding of technology as astrategic differentiator.4 – Deep understanding

3 – Above average understanding2 – Could be stronger 1 – Significant gap in understanding



Program purpose



The IT Foundations Program

. . . understand the strategic rolethat information technology playsin higher education.

Help senior higher educationleaders: presidents, provosts,trustees, and deans . . .



raiseEfficiency and

Performance

improveLearning

Outcomesand College Completion

advanceResearch

andInnovation

Expand Affordable Access to Learning

Reduce Time to Degree

Increase

Institutional Cost-Effectiveness

Facilitate New

Forms ofDiscovery

Enable ResearchCollaboration and

Communities

Foster EffectiveLearning

E d u c a t i o

n a l

C h

a l l e n

g e s

T e c h n

o l o

g y

O p

p o r t u n i t i e

s



Pilot of Executive Briefs

www.educause.edu/executive ‐briefs

Foundations provides strategic frameworkKey Questions uses data to stimulatediscussionFour topics

Online learningPersonal pathways Administrative systems

Cybersecurity



Workshop Pilots

ActivitiesReadingsDiscussion guidePre-session questionnaire

Evaluation

Current modules



Raise awareness and understanding of ITInform institutional strategic planning and riskmanagementSurface issues directly with non-IT senior leaders to pavethe way for campus conversations

Support EDUCAUSE members by :Establishing a common vocabulary and understanding ofIT’s strategic roleProviding resources members can use at their institutionsto communicate with key stakeholders

Program Goals



Poll Question – multiple choice

Which campus leaders are you trying to

influence toward more significantunderstanding and investment in technology?(Select the top three in list to follow.)



Online learningStudent success: Personalized pathways

Administrative systemsInformation security

Topics



Online Learning: Where DigitalLiving and Education MeetFoundationsKey Questions



improve

LearningOutcomes

and College Completion

improve

LearningOutcomes


improve

LearningOutcomes


Foster EffectiveLearning

Expand Access

Reduce Time toDegree

Foundations: Potential Impacts A broader range of students can beservedIncreased flexibility, efficiencyBetter use of resources

Ability to achieve greater scale

Engages faculty in refining practiceand the scholarship of teaching andlearning



ApproachesBlended coursesFlipping the classroom

Remote instrumentation Adaptive learning environmentsGames

SimulationsMOOCs



Open LearningInitiative

Lens on instructionaleffectiveness

Identify students whoneed interventionData collected for

feedback and analyticsInformation can beavailable in real-time

Example: Feedback to Instructor



Online Courses by Carnegie ClassNumber of coursesoffered online

68% of institutions sayonline learning is of majorinterest for the institution

82% of institutions offer atleast several online courses53% offer a significantnumber of courses online

2013 ECAR Study on E-Learning, Bichsel.



Value of Online CoursesStudents value online experiences

Students believe online experiences are valuable Applies to college and work

2013 ECAR Study on E-Learning, Bichsel.



Growth of Learning Technologies

Projections fortechnology growth 2013

- 2017Hybrid and fully onlinecourses will increase

Mobile apps willsignificantly increase

2014 Top Ten Strategic IT Technologies, Grajek.



E-Learning Maturity Index

Planning usesData allows comparison of more or less effective practicesMonitor progress

E-Learning Maturity Index



Key Questions

Is online learning a priority for yourinstitution?Will online learning be more (or less)important to your institution in the next

three years?Which digital technologies are mostappropriate for your goals, and what areothers doing?



Institutional Context Questions

How does your institution define “onlinelearning”?

Does your institution have a strong, commonvision for online learning?What are the strengths and weaknesses of thecurrent vision?Will online learning be more important to yourinstitution (or less) in the next 3 years?Does your institutional vision for onlinelearning include various modes like MOOCs?



Summary for Online Learning

Broaden and clarify the definition of onlinelearning

It is more than a digital replica of F2FDefinitions are often hazyOnline does not imply lack of F2F

Data from online activities feeds analyticssystemsInstitutions need a digital presence in a digitalworld



Questions



Administrative Systems:Balancing Cost and ValueFoundationsKey Questions



raise

Efficiency andPerformance

raise


raise


Foster self-service

Value from businessintelligence

IncreaseInstitutional Cost-

Effectiveness

Foundations: Strategic ImportanceImprove the operation of theuniversity as a business:

improve services andreduce the cost of servicedelivery

Analytics and businessintelligenceBusiness process re-

engineeringDe-duplication of servicesCloud services



Loyola University ChicagoProblem: Proliferation of systemsRedesigned document processes

74% process improvement3.7 FTE savings

Example: Document Management



Customization Conundrum

EDUCAUSE 2013 Core Data Survey.

CustomizationCustomization morecommon in oldersystemsDesire to move away

from customizationwith newerimplementations



Business practicesPractices most needed for

administrative transformationwere reported effective inless than 25% of institutions:

Continuous improvementData-driven decisionmakingBusiness process

optimization

Readiness for Re-engineering

2013 ECAR Study on Assessing Your Fiscal Bandwidth, Dahlstrom.



Projected future trendsMore applicationswill move to thecloud in the future

Administrative Technologies




AnalyticsBusiness

intelligencedashboards arebeing adoptedBy 2016-17 halfof institutionswill haveadministrative

analytics; only16% do today

Implementing Analytics




Institutional Context Questions

Has the cost of running the institution been apoint of discussion for the board?

If yes, has the cost of administrative systemsbeen considered?Is there strategic value to a discussion ofadministrative systems for your institution?



Administrative Systems Summary

Institutions can reach beyond operational efficiency;administrative systems can add value throughanalytics and BITo improve cost effectiveness, institutions mustconfront customizationBusiness process reengineering can improve costeffectiveness but BPR requires transformationalpractices that few report are in placeChanging administrative systems will require a broad

institutional commitment



Poll Question – short answer

What other IT topics do you think seniorleaders need to understand at your institution?

Current topics: Online learning; Student success/personalizedpathways; Administrative systems; Information security



Initial Feedback

AASCU presidents felt material would bevaluable; planned to share it more broadlyafter the workshopMany of their questions were around “what

should I do”They want to know what questions to askWhen to jump in and when to wait

Some indicate they can’t communicate withtheir CIO



Upcoming Workshops

CIC and NACUBO Chief Academic Officer andChief Financial Officer Institute

Achieving the Dream



Poll Question – multiple choice

What next steps should we take with thisprogram and material?(Select all that apply in list to follow.)



Executive Briefs

www.educause.edu/executive ‐briefs

helping higher education leaders understand it: an educause pilot program (244147067)

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