help desk software solution
TRANSCRIPT
Cutting Edge Technology
Complete Support Workflow
Issue Routing to Respective Person/Team
Automatic Email Notifications
Scalable Solution, Automates IT, HR, Admin. & Other Support Workflows
Overview
Help Desk - Advantages
┼ Reduce Manual Work ┼ Real Time Analytics
┼ Distributed Control Over Departments
┼ Increase Productivity
┼ Bring Transparency In Support System
┼ Improves Employee & User Experience
┼ Help to Reduce Turn Around Time
┼ Supports Multiple Channels
How IT Works?Employee/User
Raises the Request From
Self Service Portal
Employee/ User Raises the Request From Mobile
App.
Automatic Ticket Forwarding according to
Company Policy
Emails to Respective Stake Holders
Issue Resolution By Respective Stake Holders
Feedback By End User
