help desk and it asset management solution · © 2010 alloy software, inc. all rights reserved....
TRANSCRIPT
Help Desk and
IT Asset Management Solution
Alloy Navigator Express 5
© 2010 Alloy Software, Inc. All rights reserved.
Features
Service Management
Help Desk ticketing
Activity logging / ticket updates
Self-Service Web Portal
Automatic e-mail to ticket conversion
Knowledge Management
Automatic escalation
IT Asset Management
Asset discovery and inventory
Audit of Windows, Max and Linux
Software Licensing Compliance
Purchase Orders and Contracts
Library - check in/out asset organizer
Administrative
Contact Management Data Import / Export
Customization: fields, reports, emails Reporting: tabular and Report Builder
Security with configurable security roles External Tool Integration
© 2010 Alloy Software, Inc. All rights reserved.
Start Page
Start Page• Customizable dashboard• Collapsible sidebar
© 2010 Alloy Software, Inc. All rights reserved.
Help Desk
Help Desk• Help Desk ticketing• Customer Self-Service Web Portal• Automatic e-mail to ticket conversion• Knowledge Management• Automatic escalation
© 2010 Alloy Software, Inc. All rights reserved.
Help Desk Ticket
Help Desk Ticket• Update tickets• Escalate tickets• Notify requester• Relate ticket to assets
© 2010 Alloy Software, Inc. All rights reserved.
Knowledge Management
Knowledge Management• Create/manage searchable KB articles• Publish articles to Self-Service Web Portal
© 2010 Alloy Software, Inc. All rights reserved.
Self-Service Web Portal
Self-Service Portal (for end-users)• Access the help desk 24x7• Submit and monitor tickets online• Communicate with the support team• Search the online Knowledge Base
© 2010 Alloy Software, Inc. All rights reserved.
IT Asset Management
IT Asset Management• Computer, Hardware and Software Inventory• Software Licensing Compliance• Audit of Windows, Mac and Linux• Agentless On-Demand audit• Discovery of devices via SNMP• Purchase Order and Contract Management• Library – check in/out asset organizer• Financials of assets• Ticket history of assets
© 2010 Alloy Software, Inc. All rights reserved.
Network Inventory
Network Inventory• Network discovery • Computer audit: Windows, Linux, Mac• Agentless On-Demand Audit• Discover devices via SNMP
© 2010 Alloy Software, Inc. All rights reserved.
Contact Management
Contact Management• End-user information• Active Directory synchronization• Office and department management• Vendor management
© 2010 Alloy Software, Inc. All rights reserved.
Reporting
Reports• Report Builder• Pre-defined and custom reports• Customizable and printable grid views
© 2010 Alloy Software, Inc. All rights reserved.
License Structure
Category Included
Help Desk b
IT Asset Management b
User Access Licenses Per Tech
End-User Access Unlimited
Computer Nodes Per Node
b
b
Support & Maintenance Optional, recommended
© 2010 Alloy Software, Inc. All rights reserved.
What’s Next?
Download Trial
• Free product demo
• Fully functional
Complimentary Support
• Priority support
• Support Portal access
• Installation & configuration
• Technical walk-through
Alloy Software, Inc.
US Toll Free: (800) 810-9020International: +1 (973) 661-9700
Contact Info