Web Help Desk User Instructions

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Helpdesk Assistant Icon

• Open the Helpdesk Assistant icon from the desktop of your computer or laptop.

• The window you see on this page will open.

• Click the Web Help Desk link.

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• Login to Web Help Desk using the same login information used to login to your computer or email.

• Enter your phone number

• Choose your School location using the drop-down menu

• ****Note: Please do not enter a secondary email address

• Click SAVE

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• A message appears to let you know your profile was saved.

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• Click the REQUESTS icon

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• Select REQUEST TYPE drop-down menu and the sub-menu items that apply to your problem.

• Type specific problem information in the REQUEST DETAIL field

• Enter your ROOM NUMBER (required)

• Click SAVE

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• This message appears to confirm your request was submitted successfully.

• You will also receive an email confirmation in your Outlook inbox.

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