heena updated resume

8/3/2019 Heena Updated Resume

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Heena ThaliaSwarohi Kutir, C 003DongarPadaNear John 23rd SchoolVirar (W)Pincode: 401303

Contact No : 9665192855

Email Id : [email protected]

Career Objective:

To excel in whatever I do in my life and to contribute my extensive skills andacquiring new ones to a highly motivated enterprise to get the maximumperfection in my work.

Education:

B.Com. from Mumbai University in 2007.

H.S.C. from Mumbai University in 2004

S.S.C. from Maharashtra Board in 2002

PROFFESIONAL EXPERIENCE:

Currently working with Birla Sunlife Insurance co. as a Sr. unit SupportManager since May 2009.

Citi Bank Renewals-TPD (Third Party Distribution)

Designation: Sr. unit Support Manager

Job Responsibilities

Mainly responsible to maintain a healthy persistency by collecting

maximum revenue in renewals. And To Be revived polices.

Handling cheque pick up activity PAN India for Citi bank renewals.

Coordinating with branches, RMs, SMs, of Citi bank Pan India for an

effective renewal collection.

Handling Escalation cases lapsed policies, Fetting them resolved with strong

co ordination from operation and CS team.

Maintaining MIS for cheque pick up status. and Renewal collection report

for every month

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mailto:[email protected]:[email protected]


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Responsible for maintaining a 100% Cheque pick up ratio by updating the

Pick up tracker and chasing with Birla UMs, SM.s and RMs of Citi bank.

To Provide additional support to TPD Sales team

Co ordinating and sharing the MIS with the support staff and Sales teamand auctioning on their reverts thereby reducing the pendency of cases andachieving 100% of the YTD target.

HDFC Bank since August 2008 to April 2009.

Designation:

Working as Customer Sales Executive.

Job Responsibilities

Selling HDFC Products (Saving a/c, Current a/c, and Insurance) ThroughTelephonic Conversation and Generating Appointments.

Explain the service invoice to the customer.

Coorditing with customer for banking Investment solution

Data updating in customer file.

Advise customers about necessary service for routine maintenance as perschedule.

Handling Customer Complaints and escalating them.

Keeping a track record of complaints received and resolved / work in progress.

Post Service follow ups.

Additional Qualification:

Basic Computer course in office automation.

Other Activities:

Completed IRDA training by scoring 90%

STRENGTH:

Hard Working, Good in Public Relation, Progressive & Enthusiastic,Initiator, Adapting & responding to Change, Excellent CommunicationSkills, Believe in team building & team working, Organizing & Prioritizing.

Personal Details:

Birth Date : 15th August 1985.

Marital Status : Single :

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Languages Knows : English, Hindi, Marathi,

Date:

Place: Mumbai (Heena Thalia)

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heena updated resume

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