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Heena ThaliaSwarohi Kutir, C 003DongarPadaNear John 23rd SchoolVirar (W)Pincode: 401303
Contact No : 9665192855
Email Id : [email protected]
Career Objective:
To excel in whatever I do in my life and to contribute my extensive skills andacquiring new ones to a highly motivated enterprise to get the maximumperfection in my work.
Education:
B.Com. from Mumbai University in 2007.
H.S.C. from Mumbai University in 2004
S.S.C. from Maharashtra Board in 2002
PROFFESIONAL EXPERIENCE:
Currently working with Birla Sunlife Insurance co. as a Sr. unit SupportManager since May 2009.
Citi Bank Renewals-TPD (Third Party Distribution)
Designation: Sr. unit Support Manager
Job Responsibilities
Mainly responsible to maintain a healthy persistency by collecting
maximum revenue in renewals. And To Be revived polices.
Handling cheque pick up activity PAN India for Citi bank renewals.
Coordinating with branches, RMs, SMs, of Citi bank Pan India for an
effective renewal collection.
Handling Escalation cases lapsed policies, Fetting them resolved with strong
co ordination from operation and CS team.
Maintaining MIS for cheque pick up status. and Renewal collection report
for every month
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Responsible for maintaining a 100% Cheque pick up ratio by updating the
Pick up tracker and chasing with Birla UMs, SM.s and RMs of Citi bank.
To Provide additional support to TPD Sales team
Co ordinating and sharing the MIS with the support staff and Sales teamand auctioning on their reverts thereby reducing the pendency of cases andachieving 100% of the YTD target.
HDFC Bank since August 2008 to April 2009.
Designation:
Working as Customer Sales Executive.
Job Responsibilities
Selling HDFC Products (Saving a/c, Current a/c, and Insurance) ThroughTelephonic Conversation and Generating Appointments.
Explain the service invoice to the customer.
Coorditing with customer for banking Investment solution
Data updating in customer file.
Advise customers about necessary service for routine maintenance as perschedule.
Handling Customer Complaints and escalating them.
Keeping a track record of complaints received and resolved / work in progress.
Post Service follow ups.
Additional Qualification:
Basic Computer course in office automation.
Other Activities:
Completed IRDA training by scoring 90%
STRENGTH:
Hard Working, Good in Public Relation, Progressive & Enthusiastic,Initiator, Adapting & responding to Change, Excellent CommunicationSkills, Believe in team building & team working, Organizing & Prioritizing.
Personal Details:
Birth Date : 15th August 1985.
Marital Status : Single :
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Languages Knows : English, Hindi, Marathi,
Date:
Place: Mumbai (Heena Thalia)
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