HEART OF HILTON

Martin Rinck & Brendan Toomey

8 December 2016

Spanning 5 generations

© 2016 Hilton Worldwide Confidential and Proprietary

PEOPLE ARE OUR MOST IMPORTANT ASSET

40+ spoken languages

OUR SECRET SAUCE

PORTFOLIO TODAY

HOTELS

4,820

GLOBAL

HOTELS

84

GCM

HOTELS

168

APAC

A PORTFOLIO OF 13 POWERFUL BRANDS SERVING THE WORLD

Team Members at the heart

of it all

350,000Worldwide

42,000Asia Pacific

22,000Greater China & Mongolia

© 2016 Hilton Worldwide Confidential and Proprietary

IMPACTING 140 MILLON GUESTSHEART OF HILTON

PIPELINEHOTELS

1,898

PIPELINEHOTELS

233

GCM

PIPELINEHOTELS

293

FUTURE GROWTHLARGEST PIPELINE IN OUR HISTORY

GLOBAL APAC

OUR VISION OUR MISSION OUR VALUES

To fill the earth with the light and

warmth of hospitality – by delivering

exceptional experiences – every

hotel, every guest, every time.

To be the most hospitable company in

the world – by creating heartfelt

experiences for Guests, meaningful

opportunities for Team Members,

high value for Owners and a positive

impact in our Communities.

HOSPITALITY

INTEGRITY

LEADERSHIP

TEAMWORK

OWNERSHIP

NOW

Hilton’s Employee Value Proposition:

© 2016 Hilton Worldwide Confidential and Proprietary

WINNING ON TALENTPARADIGM SHIFT IN ENGAGEMENT

Great Environment Great Careers Great Rewards

GREAT ENVIRONMENTSERVING THE COMMUNITIES WHERE WE LIVE, WORK AND TRAVEL

© 2016 Hilton Worldwide Confidential and Proprietary

Creating OpportunitiesStrengthening

Communities

Energy, Water, Waste,

Supply Chain

Youth opportunities,

workforce development,

diversity and inclusion

Volunteering,

disaster support

Preserving Environment

© 2016 Hilton Worldwide Confidential and Proprietary

GREAT ENVIRONMENTGLOBAL MONTH OF SERVICE

2015:

4,145 projects

in 92 countries,

for a total of over

213,000 volunteer hours

“I am a Heart of Hilton”

- DoubleTree Crystal City Team Member -

Heart of House: Building a back of

house environment

that rivals front

of house

© 2016 Hilton Worldwide Confidential and Proprietary

GREAT ENVIRONMENTMAKING WORKPLACES MORE COMPELLING

© 2016 Hilton Worldwide Confidential and Proprietary

GREAT CAREERSPERSONAL AND PROFESSIONAL GROWTH

1 in 11 jobs is tourism related

© 2016 Hilton Worldwide Confidential and Proprietary

GREAT CAREERSELEVATE, ENGAGE & EXCEL

“Leadership at Hilton is the ability to envision possibilities,

build high-performing teams and inspire passion. It is the

willingness to take calculated risks, assume responsibility,

and enhance quality and service.”

Matt Schuyler

Chief Human Resources Officer

Building and navigating

great careers

70%+ General Manager appointments

globally are internal

500+ career paths reviewed monthly

© 2016 Hilton Worldwide Confidential and Proprietary

GREAT CAREERSPROVIDING MEANINGFUL OPPORTUNITIES

DoubleTree by Hilton Heyuan

By 2016:

Unconscious Bias training for all

GMs & Directors

Double the number of Female GMs

Flexible work initiatives

© 2016 Hilton Worldwide Confidential and Proprietary

GREAT CAREERSASIA PACIFIC DRIVING THE CHARGE

© 2016 Hilton Worldwide Confidential and Proprietary

GREAT CAREERSGAME CHANGING MOVES IN CHINA

CHINESEGMs TODAY

48%

OVER

BY 2017

55%

CHINESESPEAKING GMs

68%

2016 World of learning opportunities

More than 3,325 Team Members have

completed Leadership and

Development programmes

More than 10,000 Team Members have

completed nearly 250,000 online courses

600 Team Members have completed

more than 38,000 hours of

Pearson English Learning

© 2016 Hilton Worldwide Confidential and Proprietary

GREAT CAREERSINSPIRING CHINESE TEAM MEMBERS THROUGH CONTINUAL LEARNING

Shine 1

Hilton Garden Inn Bali Ngurah Rai Airport

Elevate 2

Hilton Shanghai Hongqiao

Elevate 1

Conrad Beijing

More than 800,000 room nights booked

by Team Members, family and friends

since launch

© 2016 Hilton Worldwide Confidential and Proprietary

GREAT REWARDSRAISING THE BAR WITH HIGH IMPACT PROGRAMMES

Hilton Foshan China

© 2016 Hilton Worldwide Confidential and Proprietary

OUR MEASUREMENT OF SUCCESSSCORING ON TRUST & ENGAGEMENT

88

ENGAGEMENT

94

APAC

CHINA

TRUST

81

89

APAC

CHINA

© 2016 Hilton Worldwide Confidential and Proprietary

HILTON – A GREAT PLACE TO WORKRECOGNITION OF OUR COMMITMENT TO TEAM MEMBERS

Top 100 Best Workplaces

for Women

10 Best Workplaces in the Fortune 500

Best Companies to Work For (#56)

Best Workplaces for Millennials (#60)

World’s Most Admired CompaniesAmerica’s Best Employers 2016 Top Green Company

Best Workplaces Award: China

(#1)/Colombia/India/Italy/Mexico/Netherlands/P

eru/Sri Lanka/Turkey (#1)/United Arab Emirates/

United Kingdom/United States

Regional Winner in Europe and Latin America

Top 50 Companies for Diversity (#42)

Top 15 Companies for Mentoring (#3)

Top 13 Companies for Supplier Diversity (#4)

Top 12 Companies for Employee Resource Groups (#11)

© 2016 Hilton Worldwide Confidential and Proprietary

GCM HR Awards Year 2016 & 2015

2016 World’s Best Multinational Workplaces

Greater China

2016 China Top 100 IDEAL™

2016 China Top One Industry Award for Tourism

2016 Hong Kong Top 100 IDEAL™

2016 Excellence in Campus Recruiting

2016 Excellent Employer of China

– awarded by 51Job.com

2016

2015 Best Companies to

Work For Greater China

2015 China Top 100 IDEAL™

2015 China Top One Industry Award for Tourism

2015 Hong Kong Top 100 IDEAL™

100 Best HRM Companies of 2015

2015 Best Human Resource Management

(HR) Team – awarded by 51Job.com

2015