hana lob for industries

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2nd edition

April 29, 2011

Innovations MobilityIn-Memory -

Latest version and more details: https://go.sap.corp/16vComments & questions: [email protected]

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Legal disclaimer All information contained in this presentation is provided under NDA

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In-Memory Mobility On-Demand Analytics

-

business-

from disk to local memory so that the results of complex analyses and transactions are available atour fin erti s – and business decisions can be

Aerospace and Defense

Automotive

Banking

Chemicals

executed without delay.Consumer Products

Defense and Security

Engineering, Constructionand Operations

Healthcare

High TechHigher Educationand Research

Industrial Machinery andComponents

With in-memory technology integrated in yourbusiness, you’ll see immediate benefits

•Immediate answers – with 3600x faster analyticsInsurance

Life Sciences

Media and EntertainmentMill Products

Minin

•Real-time access – when it happens, you know it

•Deeper insight – interrogate more granular data

Oil and Gas

Professional Services

Public Sector

Retail

Telecommunications

data volumes while reducing IT complexity

Transportation and Logistics

Utilities

Wholesale Distribution


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Provide visibility over decentralized processes to ensure profitable growth andeffective operations

In-memory computing for aerospace anddefense

Proposal ManagementAnalysis of historic data,

simulation of learning

Create better proposals that ensure profitable

contracts

• Use past performance and learning curves tosimulate realistic cost and schedule


Automotive

Banking

Chemicalscurves, an vs y obusiness activities

Consumer Products



Healthcare



Program ManagementReal-time analysis of program progress inrelation to budget and

Manage complex A&D program on time and

within budget

• Instantly interrogate volumes of internal andexternal supply chain, manufacturing, quality, andfinancial data

Insurance

Life Sciences


Minin

schedule • Detect problem areas early that could erodeprogram profitability and jeopardize overall

schedule

Oil and Gas


Public Sector

Retail

Telecommunications

AftermarketServices/MRO OperationsLeverage performance

Leverage performance data to improve service

operations

• Analyze vast amount of performance and MRO

data fromdis arate s stems with better reliabilit Transportation and Logistics

Utilities


ata to mprove servceoperations

• Target improvements in overall aftermarket

service profitability






Gain insight faster to out innovate, out perform and out class the competition

In-memory computing for automotive

ProductDevelopmentPredict customer

preferences and market

Meet customer expectations and out-innovate

the competition

• Immediate and direct access to information acrossmultiple data sources


Automotive

Banking

Chemicals

ren s accura e y • Insight to better use channel opportunities to growmarket share and improve customer retention

Consumer Products



Healthcare



Sales and MarketingUse customer insight todrive product and service

Drive sustainable volume growth and improveoverall profitability

• Instant interrogation of massive amounts of datathat helps protect and grow the brand – and

Insurance

Life Sciences


Minin

mprove pro a y• Quick reaction to customer behavior, product

quality, and availability issues to increase servicelevels and satisfaction

Oil and Gas


Public Sector

Retail

Telecommunications

Manufacturing andProcurementRespond immediately to

Capture opportunities and mitigate risk in real

time

• Detailed visibility of planned and actual demand

across multi le dimensions Transportation and Logistics

Utilities


c anges n suppy andemand

• Understanding volatility of material and supplychain at any level and balancing supply chain,manufacturing capacity, and inventory withconsumer demand






Gain faster insi hts for better decisions and real time finance and riskmanagement

In-memory computing for banking

Sales and MarketingQuickly analyze

customer data to gain

Higher customer satisfaction rates than the

competition

• Deeper insight into customer behavior to drivetargeted consumer opportunities with highest


Automotive

Banking

Chemicalsu

improve customerservice

projected ROI• Complete and consistent 360-degree view of

customer at any time

Consumer Products



Healthcare



FinanceEnable finance and riskmanagement processes

Management can focus attention quickly on

• Instant transparency into massive amounts of data on most detailed level (posting document)

•Insurance

Life Sciences


Minin

in real time and risk exposure in real time

Oil and Gas


Public Sector

Retail

Telecommunications

Access transactionaldata at any time to makeimmediate decisions

,

risk, and streamlined operational processes

• New products created and launched in days ratherthan months

• Prevention of loss due to fraudulent transactions


Utilities


• Optimization of customer service through allchannels to maximize profitability






Accelerate sustainable growth through more timely and granular insights andfaster response

In-memory computing for chemicals

SupplyChainManagement

Ad hoc responses to

Reduce impact of uncertainty by developing

scenarios in real time to profitably respond to

supply chain opportunities, events and risks• Rapid aggregation/disaggregation and analysis of


Automotive

Banking

Chemicalsc angng mar e nee s supply chain data in context with economic data

(cost, margin profit)• Rapid “what if” simulations and optimizations

Consumer Products



Healthcare



Sales and ProductStrategyRapidly analyze product

Secure brand and market share through ad hocvisibility into the profitability and marketability

of product portfolio at transactional level

• Analysis of large data volumes at transactional

Insurance

Life Sciences

Media and Entertainment

Mill Products

Minin

information

data granularity in real time• Faster response to changing product cost

structures• Faster screening and analysis of compliance dataand scenarios at substance level

Oil and Gas


Public Sector

Retail

Telecommunications

Manufacturing OperationsAnalyze plant floor data

Fast decisions on new products and market

demand, driven by proactive assessment of


Utilities


understandingcompliance and capacityrequirements

• Analysis of maintenance data, energy

consumption, and environmental impact of newformulations at equipment level in real time






Accelerate rowth with faster and dee er insi ht to consumer needs and marketdynamics

In-memory computing for consumer products

ProductDevelopmentAnalyze consumer data

to accurately predict

Out-innovate the competition by correctly

predicting market trends and consumer

preferences• Immediate, self-service access to information


Automotive

Banking

Chemicalsren s an pre erenceswith immediate anddirect access to data

across multiple data sources• Highly targeted consumer and channel

opportunities with highest projected ROI

Consumer Products



Healthcare

High Tech

Higher Educationand Research


Sales and MarketingGo to market based onfast and thorough

Drive sustainable growth through optimized andhighly targeted programs

• Instant interrogation of complex high-volume data• Creation and optimization of tailored promotions

Insurance

Life Sciences


Mill Products

Minin

trial-and-error

SupplyChain Eliminate lost sales and increase customer

Oil and Gas


Public Sector

Retail

Telecommunications

Have up-to-the minutevisibility of granulardemand and supply dataand can immediately

sa s ac on

• Visibility of planned and actual demand across thesupply network without latency

• Understanding of demand dynamics at any leveland balanced capacity and


Utilities


respond to changes






Provide complex data instantly for successful completion of missions

In-memory computing for defense andsecurity

Force DeploymentUp-to-the minute visibility

into complex data

Changes identified and made to increase

responsiveness and mitigate risk

• Real-time, detailed visibility to planned & actualdemand across resource domains, or anizational,


Automotive

Banking

Chemicals

operational environments and geographicaldimensions

• Turn massive amounts of data into actionableintelligence to sense and respond proactively

Consumer Products



Healthcare

High Tech



Decision MakingImprove decision makingbased on fast and

More adaptive and responsive plans developed

and higher tempo of ops achieved at lower cost

• Instantly interrogate and analyze high-volume

Insurance

Life Sciences


Mill Products

Minin

thorough optionsanalysis versus trial-and-

error

n erna an ex erna resource managemen a a• Easily create feasible options that consider the mostrelevant factors

Oil and Gas


Public Sector

Retail

Telecommunications

OperationsQuickly analyze data toevaluate trends and new

Innovative solutions generated with faster and

more accurate decision making for fast-changing

• Immediate, self-service access to quantitative andqualitative information across multiple internal and


Utilities


external data sources• Discover deep insights to drive highly focused

initiatives with highest projected success


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Improve margin performance and identify new revenue opportunities

In-memory computing for engineering,construction and operations

FinanceAnalyzes project

variance data to

Improvement in bottom line by maintaining

healthy project margins and reducing project

margin variance

• Detailed visibilit into roect mar in variance and


Automotive

Banking

Chemicalsan c pa e an mnmzepotential cost overruns

unapproved changes• Understanding of dynamics between outstanding

revenue and average project margin

Consumer Products


Engineering, Construction

and Operations

Healthcare

High Tech



OperationsLinks constructionoperations and financials

Better project cash position and liquidity withaccelerated processing and cost of changes to

project scope determined

• Immediate access to engineer-procure-construct

Insurance

Life Sciences


Mill Products

Minin

analytics

processes o ac a e purc as ng an ma era smanagement

• Insight to drive cash management and cash flowcapabilities to manage capital requirements

Oil and Gas


Public Sector

Retail

Telecommunications

Business DevelopmentStreamlines design to build

effective processes and

Capture opportunity by identifying subtle

changes in labor and equipment productivity

• Instant examination of data


Utilities


gain better businessdevelopment performanceand pipeline visibility

stakeholders


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Deliver the best care and drive optimized patient outcomes through immediateanswers

In-memory computing for healthcare

Care ProvidersCorrectly determine the

best treatment and care

Best cost-effective quality care with access to

the right information

• Immediate and direct access to information acrossmulti le data sources


Automotive

Banking

Chemicalsor pa en s • Insight to drive cost-effective quality careConsumer Products



Healthcare

High Tech



Immediately respond topatient health statuschanges both in and out

demand and health status• Detailed visibility into planned and actual demand forresources

• Coordination and collaboration of care by sharing

Insurance

Life Sciences


Mill Products

Minin

a a securey w anyone, any me, anyw ere

HealthcareOil and Gas


Public Sector

Retail

Telecommunications

OrganizationsQuickly compare andoptimize patientoutcomes and prevent

and to identify wasteful spending, fraud, and

abuse

• Interrogation of high-volume data instantly• Monitoring and comparison of key performance


Utilities


waste






Take advantage of the dynamics of the high-tech market in real time

In-memory computing for high tech

InnovationInstantly predict market

trends and identify

First-mover advantage and rapid growth for new

products globally

• Analyze detailed, up-to-the-minute market andcustomer data , to quickly define innovative


Automotive

Banking

Chemicalscus omer nee s products or solutions

• Real time view and responds to shifts in salespipeline, channel forecast and customer orders

Consumer Products



Healthcare

High Tech



SalesQuickly adapt to howcustomers want to

Profitable growth and increased customer satisfaction

• Quickly simulate and optimize go-to-marketprograms on price, product and channels

Insurance

Life Sciences


Mill Products

Minin

, , • na e rea -tme up-an cross-se ng opportuntes

Oil and Gas


Public Sector

Retail

Telecommunications

Instantly evaluategranular changes insupply and demand

opportunities

• Real time response to changes in production andsupply constraints, capacity, utilization andinventory levels


Utilities


- -customer, market, channel and product segments






Improve student services, lower education costs and improve research innovation

In-memory computing for higher educationand research

Student ServicesAnalyze data quickly to

identify trends and

Differentiation from peer institutions achieved

by correctly predicting and responding to

evolving preferences

• Immediate and direct access to information across


Automotive

Banking

Chemicalseva ua e new programsand service

multiple data sources• Discovery of insights to drive targeted student-

based services opportunities with highest projectedROI

Consumer Products



Healthcare

High Tech

Higher Education

and Research


Finance, InstitutionalDevelopmentAggregate data from

Maximized revenue streams from multiple

sources

• Efficiency of complex billing and collectionprocesses measured to improve cash flow

Insurance

Life Sciences


Mill Products

Minin

spara e sys ems orecognize income from

public and privatesources

• Instant analysis of high-volume data

Oil and Gas


Public Sector

Retail

Telecommunications

ResearchAnalyze and reporttransaction data and

Get up-to-the minute visibility into complex

research projects

• Audit of project expenses to ensureinstitutional and legal compliance


Utilities


real time

• Understanding of project dynamics at any leveland balancing of capacity budgeting and resourceplanning to allocate assets toward researchpriorities






Enable the solution provider network

In-memory computing for industrialmachinery and components

Manufacturing andSupplyChain

Revolutionize business

Enhanced operational performance management

due to real time visibility and response

• Operational reporting & remote monitoring of


Automotive

Banking

Chemicalsprocesses “smart machines”

• High-performance Bill of Materials (BOM)management

• Inventory, manufacturing & service simulations

Consumer Products



Healthcare

High Tech


Industrial Machinery and

Components

Information TechnologySimplify IT & reduce

Streamlined IT landscape reduces TCO with

nondisruptive technology that is simple to deploy

• Consolidate or eliminate servers, storage, & backup

Insurance

Life Sciences


Mill Products

Minin

• Reduce IT infrastructure & overhead costs• Predictive-modeling of workforce capacity &constraints

Oil and Gas


Public Sector

Retail

Telecommunications

Customer ServiceMake better decisionsfaster

Quicker identification of previously unforeseen

revenue and profit opportunities

• Real-time asset, equipment, & maintenance


Utilities


• Instant analysis of customer behavior & salestrends

• Real-time response to shifts in demand & supply






Gain quick insights for better decisions and real-time response to events andmarket conditions

In-memory computing for insurance

Sales and MarketinAnalyze large amounts

of data quickly to lever-

Optimized products and services for target

customers and better understanding of customers

and markets to take advantage of opportunities

faster


Automotive

Banking

Chemicalsage oppor un es animprove customerservice

• Insight to drive highly targeted customer and channelopportunities

• Analysis of existing contract portfolio combined withvarious types of data to identify new product areas

Consumer Products



Healthcare

High Tech



Sales and MarketingOptimize salesprocesses to increase

Sales force aligned with company and productstrategy increases motivation and speed to

market

• Agents and brokers have immediate and directInsurance

Life Sciences


Mill Products

Minin

partner loyalty

access to quantitative and qualitative informationacross multiple data sources

• Faster analysis against sales plans and actuals,claim quota, renewal rates, and commissions for

Oil and Gas


Public Sector

Retail

Telecommunications

Network andOperationsReact to business

events more uickl

Transparency into risk port folio and claims

patterns to quickly identify exposure and possible

fraud


Utilities


through real-timeanalysis of operational

•damages/fraud and improve customer retention

• Identification of potential fraud patterns to avoidclaims payments based on fraud






Produce and deliver products to patients faster while improving the bottom line

In-memory computing for life sciences

FinanceRapidly analyze and drill

down into financial data

Improved margins

• Profitability insight by product, customer, andregion globally improves margins


Automotive

Banking

Chemicals

Consumer Products



HealthcareClinical Operations Accelerated clinical trials and lower time to

marketHigh Tech



fast processing of massive volumes of clinical data

• Fast and simultaneous processing of massivevolumes of clinical/genomic data across multipleproducts, locations, and geographies

Insurance

Life Sciences


Mill Products

Minin

Sales and MarketingFast and detailed

Maximized window of opportunity for newproducts

Oil and Gas


Public Sector

Retail

Telecommunications

analysis of sales data • -• Identification of gaps and target sales and

marketing efforts to maximize returns on newproduct launches


Utilities







Innovate rapidly, improve profitability and enhance the customer experience

In-memory computing for media andentertainment

SupplyChainGain up-to-the-minute,

end-to-end visibility into

Increased operational efficiency and cost reduct-

ion from optimization of business processes

• Consolidated transaction data from thousands of global sources


Automotive

Banking

Chemicalse go a g a suppy

chain• Up-to-the-minute status and performance reports

to stakeholders• Empower customers and partners with audit

capabilities

Consumer Products



Healthcare

High Tech



Marketingcreate innovativeofferin s based on

Outperform the competition by being first to

market with innovative products, targeted

business models, personalized content, and

Insurance

Life Sciences


Mill Products

Minin

insights from multi-platform user tracking

and profiling

• Direct access from retail, online, subscription, andother channels

• Audience segmentation based on real-time data• Insight to drive targeted and personalized offerings

Oil and Gas


Public Sector

Retail

Telecommunications

SalesDeliver personalized

Maximized revenue from improved audience

experience through personalized content and


Utilities


con en an g ytargeted offers toincrease audienceengagement

• Consolidated views of ad responses bydemographics and “psychographics”

• Advertisers have direct access to ad impressiondata and analysis






Increase the speed of decision making to maximize strategic market opportunities

In-memory computing for mill products

OperationsSpeed decision making in

operations by accessing

Improvements in operational efficiency and

consistent production quality across operations

• Consolidate data across operations and analyzemultiple dimensions to increase business continuity


Automotive

Banking

Chemicalsan n egra ng asse s,production, and quality

• Model and optimize operational plansConsumer Products



Healthcare

High Tech



Increase production bysimulating conditions toimprove utilization,

for production from taking advantage of changesin the market

• Real-time, detailed visibility into planned and actualdemand across product, channel, and geography

Insurance

Life Sciences


Mill Products

Minin

profitability • Understand demand dynamics at any product level

and balance with inventory, capacity, and production

Oil and Gas


Public Sector

Retail

Telecommunications

SupplyChainGet up-to-the minutevisibility to complexdemand/supply data

Enterprise growth from reacting quickly to

expand, divest, or create new ventures during

market cycles

• Predict peak order demand cycles and optimize


Utilities


time to market

• Expand understanding of key customers toincrease volume of complex orders, driveretention, and reduce competition






Ensure continuity, reduce risks and maximize returns

In-memory computing for mining

Asset ManagersConsolidate data across

operations and analyze

Better operational efficiency and greater

consistency in raw material extraction and quality

• Modeling and optimization of operational plans


Automotive

Banking

Chemicalsmu pe mens ons oincrease businesscontinuity

Consumer Products



Healthcare

High Tech



Trading ManagersGet detailed visibility intocommodities portfolio

Increase in profits and/or acquisition of lower-

priced, similar grade raw materials by taking

advantage of changes in the market

• Greater rofits enerated from monitorin ortfolioInsurance

Life Sciences


Mill Products

Mining

pos ons o uy, se ,trade or hedge market

positions globally

of demand, supply, and future positions

Oil and Gas


Public Sector

Retail

Telecommunications

SupplyChainGet up-to-the minutevisibility to complex

Opportunities captured and risk mitigated by

modeling granular changes in supply and

demand dynamics

• Transportation and Logistics

Utilities


demand/supply data increase volume of production, drive sales, andminimize competition






Ensure continuity, reduce risks and maximize returns

In-memory computing for oil and gas

OperationsIntegrate operational

plans based on analysis

Optimized operations performance and increased

profitability

• Consolidation of mass data and simultaneousanalysis of financial and operating performance as


Automotive

Banking

Chemicalsan s mua on scenarosfrom consolidatedinformation

well as risk to identify areas for improvement• Simulation and optimization of operational plans

Consumer Products



Healthcare

High Tech



SupplyChainImmediately identifygranular changes in

Fast response to capture opportunities andmitigate risks as they materialize

• Detailed visibility into planned and actual demandacross roduct, channels, and eo ra h

Insurance

Life Sciences


Mill Products

Minin

suppy an eman dimensions• Understanding of demand dynamics at any

product level and balancing of capacity andinventory

Oil and Gas


Public Sector

Retail

Telecommunications

FinancePredict cash flows to

Improved cash and liquidity management

• Interactive analysis of both inbound and outbound

operating and capital cash flow data in several Transportation and Logistics

Utilities


,and short-term borrowingin real time

dimensions• Access to payment history at customer, partner,

product, asset, and geographic level






Increase staff utilization rates and accurate billin across all ro ects

In-memory computing for professionalservices

Firm LeadersReal-time visibility

across all aspects of

Informed decision making and higher reuse of

intellectual property

• Optimized data structures allow faster and moreranular visibilit into activities and costs


Automotive

Banking

Chemicalsservce e very oclients

• Visibility and access to past bids and deliverableshelp create faster and more accurate proposals

Consumer Products



Healthcare

High Tech



Finance and Project TeamsFaster and moreaccurate consolidated

Customer satisfaction as a result of enhancedtransparency into amounts charged for

consumption

• Aggregation of individual records from multiple

Insurance

Life Sciences


Mill Products

Minin

invoicing

consumption-based billing

Oil and Gas


Public Sector

Retail

Telecommunications

FinancePredict cash flows tomanage collections, riskand short-term borrowing

Optimal deployment of resources to improve

margin and win new business

• Optimized resource allocation plan to improvemargins and win more business


Utilities


in real time






Deliver real-time services and su ort to citizens throu h innovative overnment

In-memory computing for public sector organizations

HR and ServiceAnalyze organizational

and budgeting data

Streamlined decision making and reporting

• Correct predictions of mission needs and citizendemands• Ra id access to relevant information from multi le


Automotive

Banking

Chemicalsquc y o eva ua einformation, program,and policy opportunities

data sources• Critical analysis to drive optimal citizen services

Consumer Products



Healthcare

High Tech



OperationsImprove recommend-ations to leadership and

Sustainable efficiency and optimization of government investment in interagency programs

• Detailed visibility into planned and actual resourceactivities across organizations, mission, and region

Insurance

Life Sciences


Mill Products

Minin

real time

• ap y pror ze ac v es a ore o anycombination of public sector mission area, region,agency, and citizen

Oil and Gas


Public Sector

Retail

Telecommunications

Public SecurityObtain up-to-the-minuteactionable insight as

events occu

Details captured across agencies to reduce

downstream cost and to minimize

organizational impact

• Quickly simulation and optimization of logistics


Utilities


• Balancing of capacity budgeting and resource

planning to allocate assets to program priorities






Pin oint the critical business issues that matters most to ou

In-memory computing for retail

MerchandisingAccess precise data

to make informed

People empowered with the information they

need, in the detail they need it, when they want it

• Real-time profitability analysis at assortment andlocation hel s in oint erformance issues


Automotive

Banking

Chemicalsec s ons • Instant calculation of vendor rebates ensure all

monies are collected on time

Consumer Products



Healthcare

High Tech



ar e ngNeed speed to impactthe business

ocus on cr ca processes a acce era e

revenue generation and brand loyalty• Responses with personalized and targetedinformation and offers anywhere, any time

• Customer interaction provide insight to developInsurance

Life Sciences


Mill Products

Minin

new and exciting assortments

Su l Chain Reduction in complexity opens up new avenues

Oil and Gas


Public Sector

Retail

Telecommunications

Simplify and unifybusiness processes

to excite customers and differentiate from the

competition

• Order fulfillment based on enterprise-wide productavailability transforms customer service


Utilities


organizations and channels






Turn dee er insi ht into action for immediate results

In-memory computing for telecommunications

Sales andMarketingGain deep insight on

customer profile and

Optimized interactions with customer at each

point of contact increases revenue and retention

• Real-time access to subscriber behavior andpreferences for the location-based service


Automotive

Banking

Chemicalse avor • Accelerate the creation of a complete and accurate

customer profile in a heterogeneous environment

Consumer Products



Healthcare

High Tech



Timely launch new offersand bundles based onadvanced analysis

of highly targeted and profitable offers andbundles

• Create offer simulations to optimize price andmargin based on usage patterns and historical

Insurance

Life Sciences


Mill Products

Minin

consumpton• Tailor the right mix of services to the rightsubscriber segment based on a wide range of datasources

Oil and Gas


Public Sector

Retail

Telecommunications

Network andOperationsConnect the dots

Customer satisfaction and loyalty proactively

address performance issues

• Gain real-time visibility and granularity of network


Utilities


performance andcustomer experience

traffic to better plan for surges and relatedcapacity issues in real time

• Understand variances and optimize networkexperience






Retain customers with effective lo alt ro rams and im rove dail o erations

In-memory computing for transportation andlogistics

Sales and MarketingAccess sales and

marketing data in real

More effective loyalty programs driven by a better

understanding of customer needs

• Effectiveness of loyalty campaigns analyzed• Revenue evaluated by program


Automotive

Banking

Chemicalsme • “In-time” targeted advertisements that includes

partners

Consumer Products



Healthcare

High Tech



FinanceAnalyze flight financesfaster

Increased route profitability

• Finance results for each flight and segment in realtime

• Quick evaluation of profitability of individualse ments

Insurance

Life Sciences


Mill Products

Minin

Operations Fast access to real-time data reducing

• Detailed visibilit into lanned and actual status of Oil and Gas


Public Sector

Retail

Telecommunications

operations data

aircraft, crew, and passengers across the network• Faster crew and aircraft rescheduling• Proactive passenger notifications


Utilities







Maximize the return on investments into smart rid and smartmeter technolo ies

In-memory computing for utilities

OperationsAnalyze smart grid meter

and profile data quickly

Correctly predicted market trends and improved

the balance of energy demand and supply

• Immediate access to quantitative and qualitativeinformation across multi le data sources


Automotive

Banking

Chemicalso maxmze energydelivery

• Better understanding of consumer usage patterns tocustomize energy packages that minimize cost-to-serve and maximize margins

Consumer Products



Healthcare

High Tech



OperationsOptimize assetinvestments bycorrelating smart grid

Optimized asset maintenance and capital

planning for network expansion

• Greater visibility into grid operations data tooptimize capital planning and reduce costs

•Insurance

Life Sciences


Mill Products

Minin

operations data helps prioritize maintenance plans to ensure gridreliability

Oil and Gas


Public Sector

Retail

Telecommunications

FinanceEnsure revenueassurance from meter tocash

Customers correctly billed and payments

received on schedule

• All facets of meter-to-cash indexes monitored toidentify revenue leakages and delinquencies

• - - Transportation and Logistics

Utilities


processes and get early warnings to avoid “billshock”






Im rove efficienc and rofitabilit across the enter rise

In-memory computing for wholesaledistribution

SalesReal time information

and analytics across all

Outsell your competition by enabling the right

pricing

• Rapid pricing calculations and information availableacross all channels and devices


Automotive

Banking

Chemicalsc anne s • Equip sales with the right information to react to

changing market conditions in the sales negotiationprocess

Consumer Products



Healthcare

High Tech



FinancePrecise and actionableinsight from real-time

Better collaboration and achieved profitabilitygoals

• To partner better with sales and provide a deeperunderstanding of cost-waterfall and cost-to-serve

Insurance

Life Sciences


Mill Products

Minin

analyses• Trim time-consuming finance processes such asdunning

Oil and Gas


Public Sector

Retail

Telecommunications

SupplyChainOperational datacaptured across lines of

More effective operations across enterprise

functions

• Detailed visibility into planned and actual demandacross product, channel, and geography


Utilities


u – uhappens

dimensions• Improve supply-chain effectiveness and efficiency






Mobility accelerates your business


Automotive

Banking

Chemicals

• connect to enterprise data

• consume informationMobilit enables ou toConsumer Products



Healthcare

• control your business

High Tech



Insurance

Life Sciences


Mill Products

Minin

Oil and Gas


Public Sector

Retail

Telecommunications Transportation and Logistics

Utilities







Accelerate sustainable growth through improved efficiency across the enterprise

Mobility for aerospace and defense


Automotive

Banking

Chemicals

Sales and businessdevelopment

Increase responsive-

Faster sales cycles and improved reaction

time to changing market needs

•Capture and leverage customer informationat the point of interaction

Consumer Products



Healthcare

ness an reac o yoursales force

•Un-tether your global sales force, allowingrepresentatives to be productive whereverbusiness takes them

High Tech



Program managementMonitor and manageA&D programsanywhere, anytime

Improved operational efficiency through faster

decision making•Give decision makers the tools and data they need

to make the right choices•Provide around-the-clock access to ke

Insurance

Life Sciences


Mill Products

Minin

performance indicators and workflow, to helpprogram managers monitor and react quickly to

disruptive events

Oil and Gas


Public Sector

Retail

Telecommunications

Manufacturing andservice operationsConnect front-lineworkers to the back

Increased employee productivity on the shop

floor and in the field

•Enable on-the-move shop floor workers to managework orders, quality processes, inventory, and

schedulin Transportation and Logistics

Utilities


office •Meet or exceed service-level targets by connectingtechnicians to the back office

•Enrich relationships and provide value to customersand suppliers with mobile collaboration






Accelerate sustainable growth through remote access to business signals withfaster response to critical issues

Mobility for automotive


Automotive

Banking

Chemicals

Product innovation anddevelopment

Accelerate combination

Deliver innovative vehicles and services to

get ahead of the competition

•Accelerate innovation and collaboration with

external partners and suppliersConsumer Products



Healthcare

o au omo ve nnova onand new mobilecommunication concepts

•Enhance vehicle-centric communicationcapabilities

High Tech



ManufacturingoperationsRespond immediately to

Manufacture automobiles efficiently andprofitably with instant information everywhere

•Ensure optimum production capacity with remoteaccess to information

Insurance

Life Sciences


Mill Products

Minin

,demand, and capacity

•Rapidly respond to remote alerts and supplyvariables

•Deliver real-time dynamic product detail at alltimes and locations

Oil and Gas


Public Sector

Retail

Telecommunications

Sales and serviceoperationsSell and service vehicles

Satisfy customer sales and service needs rapidly,

efficiently, and profitably

•Expedite responses to customers, prospects, andsales with instant access to information


Utilities


pro a y an meecustomer expectations

•Create a new experience of sales and serviceprocesses

•Accelerate collection of vehicle data recognition andresolution of service issues






Improve customer service and deliver profitable results

Mobility for banking


Automotive

Banking

Chemicals

Bank operationsEnable mobile banking

and payments on user

Reduced operational costs

•Reduce operational cost by diverting customersfrom assisted channels to a mobile self-service

channelConsumer Products



Healthcare

evces o c o ce •Let customers transfer money to existing bank orapproved non-banking consumers

•Enable customers to make bill payments and loanrepayments

High Tech



Sales and marketingAccess new marketsand customer rou s

Increased revenues and profits

•Allow customers to buy mobile- based products andservices without visiting a bank branch

Insurance

Life Sciences


Mill Products

Minin

with new products andservices

• rov e mcro nance-rea e servces o un er-banked or un-banked consumers

Oil and Gas


Public Sector

Retail

Telecommunications

ServiceEmpower customerswith mobile bankinginformation anywhere,

Higher customer satisfaction rates than the

competition

•Let customers quickly check account transactionsand payment information and receive individual


Utilities


anytime •Let corporate customers use mobile devices tomanage cash position and release wire transfers






Enable real time insight and profitable decision making an time, any place

Mobility for chemicals


Automotive

Banking

Chemicals

Supply chainmanagement

Respond to changed

More productive and responsive order fulfillment

•Capture additional orders through visibility intoavailable transportation capacity

•Send alerts on exceptions, enabling root-causeConsumer Products



Healthcare

mar e nee s w enrequired

analysis and resolution•Expedite warehouse activities from bundling and

routing of tasks

High Tech



Sales and strategySpeed up sales cyclesfor new products

Faster pipeline and revenue generationfrom new products

• Have pricing, product and technicalinformation remotely available in real time in

Insurance

Life Sciences


Mill Products

Minin

response to customer needs

Manufacturing operations Enhanced safety and efficiency on the

Oil and Gas


Public Sector

Retail

Telecommunications

nsure con nu y anperformance inmanufacturing operations

• Check equipment status on the spot,allowing maintenance activities to betriggered remotely and observations to beidentified and reported immediately


Utilities







Sense and respond anytime, anywhere, in real time to improve performance

Mobility for consumer products


Automotive

Banking

Chemicals

Product developmentCreate new interaction

channels

Engage consumers anywhere, anytime, and on

any device

•Build brand loyalty by creating incentives for

consumers to contribute ideas and feedbackConsumer Products



Healthcare

•Engage consumers directly with the devices theyuse, wherever they use them

High Tech



Enable faster anddeeper collaborationwith channel partners

performing as planned globally•Have anytime access to customer, product,revenue, volume, profit, and other criticalinformation

Insurance

Life Sciences


Mill Products

Minin

•Reach consumers with deals and offers anytime,anywhere

Oil and Gas


Public Sector

Retail

Telecommunications

Supply chainProvide “always on”visibility to supply anddemand

Eliminate service lapses due to missed supply

and demand expectations

•Improve visibility into inventory and productavailability, wherever it is

•Immediatel s ot and res ond to exce tions via


Utilities


alerts delivered across devices and platforms






Access data instantly and everywhere in connected and disconnected environments

Mobility for defense and security


Automotive

Banking

Chemicals

Force generationHave up-to-the minute

visibility into complex

More responsiveness and less risk

•Increase accessibly to the full spectrum of personnel readiness programs

•Have greater customer focus in services; optimizeConsumer Products



Healthcare

a a, any me, anyw ere and use the full spectrum of quality-of-life andfamily and war fighter support programs

High Tech



Improve decisionmaking in connectedand disconnected

, ,

making for fast-changing operations andmissions

•Enable timely and accurate reporting of technical

and operational status, including mobile workflowsInsurance

Life Sciences


Mill Products

Minin

and mobile analytics, for effective and efficient

resource management

Oil and Gas


Public Sector

Retail

Telecommunications

employmentStrengthen individualand mission readiness,

resilient to fulfill operational needs

•Have a mobile-connected war fighter with fullaware-awareness of current status of mission andequipment through embedded sensors


Utilities


, -being

• ccess quan a ve an qua a ve n orma onacross multiple data sources immediately anddirectly






Accelerate sustainable growth through more timely and granular insights andfaster response

Mobility for engineering, construction andoperations


Automotive

Banking

Chemicals

Projectmanagement

Accelerate

Efficiency gains through increased accuracy and

faster response time

•Reduce manual and double entry of project task

input and updatingConsumer Products


Engineering, Construction

and Operations

Healthcare

communca ons acrossthe project team

•Ensure safety compliance with on-device safetyobservation reporting and audits, anytime,anywhere

High Tech



OperationsProactively manageand communicateproject scope changes

Better project control through improved oversight,

subcontractor management, and reduced material

delay cost

•Be more efficient with on-site project procurement

Insurance

Life Sciences


Mill Products

Minin

and cost overrun

•Use labor and equipment better by leveraging mobilematerial and equipment management on-site

•Capture time and attendance more efficiently andaccurately

Oil and Gas


Public Sector

Retail

Telecommunications

FinanceLink construction

o erations and

Greater visibility of project information for

project managers and engineers in the field

•Increase visibility of project performance for


Utilities


financial performancewith time-relevantreporting on device

supern en en s, managers, engneers n e e•Simplify project status sharing by providing

updates via mobile device






Sense and respond anytime, anywhere, in real time

Mobility for healthcare


Automotive

Banking

Chemicals

Care providersDetermine the best

treatment and care,

Deliver cost-effective quality care to patients

• Provide physicians with all critical patient andclinical information via a mobile device for higher

productivityConsumer Products



Healthcare

any me, anyw ere,from any device

• Enable nurses to deliver compelling instructionsand educate patients on their tablets

High Tech



Care providers

Proactively respond topatient health status inor out of the hospital

p ma y use resources ase on pa en

demand and health condition• Instantly alert and notify physicians and nurses to

better manage patient care• Allow patients and family members to monitor

Insurance

Life Sciences


Mill Products

Minin

personal care plans and resolve medication,rehab, or appointment exceptions from home

Oil and Gas


Public Sector

Retail

Telecommunications

orpora e opera onsEmpower yourorganization withaccurate, actionable

mprove us ness per ormance an re uce

patient care costs

•Invoke accurate and reliable operational keyperformance indicators (KPIs) in real time, to meetand exceed targets


Utilities


ns g s •Monitor, measure, analyze, control, and improveKPIs, and compare with industry standards






Take advantage of the dynamics in the high tech market in real time

Mobility for high tech


Automotive

Banking

Chemicals

Sales and marketingMobilize sales and

marketing with real-time

Establish first-mover advantage and rapidly

increase new product revenues globally

•Collaborate in a timely matter on design wins with

distributors, design houses, and contractConsumer Products



Healthcare

ns g manufacturers•Make quick decisions as shifts in sales pipeline and

channel forecasts occur•Gain insight into detailed, up-to-the-minute market

High Tech



, ,

Product developmentQuickly adopt to howcustomers want to

Increase profitable growth and customer

satisfaction

•Provide location-based services and the on-the-

Insurance

Life Sciences


Mill Products

Minin

acquire, use, and pay

•Provide new applications via app stores formillions of users

•Enable your customers to complete order-to-cashprocesses on the go

Oil and Gas


Public Sector

Retail

Telecommunications

Service, supply chain,and manufacturingRespond instantly tobusiness-critical events

Reduce operating cost while minimizing risk

•Respond to changes in production and supplyconstraints, capacity, inventory levels with mobileRFID

- Transportation and Logistics

Utilities


with timely, relevantinformation

customer collaboration on orders, forecasts, andshipments

•Deliver timely assistance and procedures to serviceand manufacturing personnel






Sense and respond anytime, anywhere, in real time, to run betterp y y

Mobility for higher education and research


Automotive

Banking

Chemicals

Operations andadministration

Access relevant

Empowered administration with improved

visibility to reduce the cost of education

• Improve asset maintenance and management,

workflow processes, and real-time alerts throughConsumer Products



Healthcare

n orma on, any me,anywhere

mobile field services• Leverage up-to-the-minute energy management

and resource data for green facilities managementand sustainability improvement

High Tech

Higher Education

and Research


Research managementRetrieve research andregulatory compliance

Improved real-time research synthesis and

advanced analysis for timely responses and

targeted outcomes

Insurance

Life Sciences


Mill Products

Minin

information, ,

detect and resolve issues before decisions are made• Analyze, synthesize, organize, and share research

results for real-time collaboration

Oil and Gas


Public Sector

Retail

Telecommunications

Student and alumniservicesEmpower education

Regular intuitive information provided to and from

students, faculty, and alumni across profiles and

activities

•Ensure the most effective service for students, faculty,


Utilities


services

and alumni through outreach and connection•Provide management with ongoing performance

metrics and critical results for program evaluation andrefinement






Deliver sophisticated turnkey solutions instead of simply making and sellingproducts

Mobility for industrial machinery andcomponents


Automotive

Banking

Chemicals

Sales quotations andorders

Increase pipeline and

Faster business close and improved profitability

•Support sales representatives with mobilecustomer fact sheets

•Provide a sophisticated 360-degree customer viewConsumer Products



Healthcare

acce era e saes,operations anywhere,anytime

on quotes, orders, complaints, returns, spares, andservice on the go

•Take advantage of mobile analytics on profitabilityand customer ordering patterns

High Tech


Industrial Machinery and

Components

Service and assetmanagementOptimize assets and

Improved first-time fixed rate and better use of assets

•Give mobile technicians intuitive, paperlesscapabilities to manage service orders

Insurance

Life Sciences


Mill Products

Minin

performance on theroad

•Let field technicians view customer entitlements,equipment installed, and service requirements from amobile device in real time

•Instantly capture service labor and parts used on site

Oil and Gas


Public Sector

Retail

Telecommunications

Supply chain andmanufacturingImprove supply chainvisibilit and

Optimized purchasing and receiving costs

•Manage materials, parts, tools, receiving, andconsignment on a mobile device

•Electronically track and trace materials from receipt,


Utilities


collaboration internallyand externally

, , -•Have remote access to inventory levels, cycle counts,

and purchase orders•Enable mobile integration of bar code, RFID, and

voice technolo ies






Improve customer service and enable agents and employees to deliverprofitable results

Mobility for insurance


Automotive

Banking

Chemicals

Customer serviceEnable customers to

make mobile claims and

Greater customer satisfaction and loyalty with

innovative, comprehensive services at the

“moment of truth”

•Let customers create claims through a mobileConsumer Products



Healthcare

access rea - me po cyinformation

device, passing on all relevant information,including location, photos, and more

•Provide customers mobile access to comprehensiveinformation regarding their coverage

High Tech



Sales and marketingMobilize agents withgreater ability to quote,

Agents and brokers provided with information toidentify and verify coverage, quote a policy, or

sell a product

•Give a ents and brokers the abilit to verif Insurance

Life Sciences


Mill Products

Minin

cross-se , an up-se

coverage, quote policies, and cross-sell and up-selladditional products

•Let agents and brokers quickly check claims status,payment information, and more from any mobile

Oil and Gas


Public Sector

Retail

Telecommunications

Corporate operationsEmpower employees

Increased employee satisfaction and

productivity with analytics and workflows


Utilities


w mo e ana y csand workflows

,•Put all your enterprise data within the reach of decision makers in seconds

•Enable employees to efficiently manage workflowsanytime, from anywhere






Outperform the competition by sensing and responding anywhere, anytime, onany device

Mobility for life sciences


Automotive

Banking

Chemicals

OperationsDeliver life impacting

drugs and devices on

Better order fulfillment and customer service

through proactive monitoring, alerts and

resolution on exceptions

•Detect counterfeit drugs and devices in the fieldConsumer Products



Healthcare

me, every me proactively to improve patient safety•Monitor, detect, and resolve supply, inventory,

order, compliance, and quality exceptions beforethey become customer issues

High Tech



Sales and marketingDeliver more compellingsales presentations to

Improved revenues and sales rep productivity

while ensuring compliance with regulations

•Deliver product presentations and electronic

Insurance

Life Sciences


Mill Products

Minin

physicians

complying with regulations•Have immediate access to market data away

from the office – and the desktop

Oil and Gas


Public Sector

Retail

Telecommunications

Corporate operationsContinuously improveperformance to win

Improved business performance with accurate,role-based analytics, objectives, and workflow•Call up reliable operational data and objectives to

monitor sales targets


Utilities


aga ns e compe on • on or, measure, anayze, con ro, ancontinuously improve metrics across products,processes, plants, and resources






Grow revenue and improve profits by reaching consumers wherever, however,and whenever they like

Mobility for media and entertainment


Automotive

Banking

Chemicals

us omer experenceManagerDeliver personalized

and interactive content

engagement and loyalty

•Leverage customer profiles to deliver personalizedcontent and offers

•Engage audience through contests and otherConsumer Products



Healthcare

v interactive campaigns that increase loyalty andfurther enhance customer profile data

MarketingCreate and market

Increased revenue by mobilizing existing

products and creating new ones and improved

High Tech



innovative products andservices for the mobileconsumer

profitability through targeted marketing

•Extend current offerings to mobile platform; developnew products to meet growing consumer demandfor location-aware, always-on content apps andservices

Insurance

Life Sciences


Mill Products

Minin

•Enable on-device rating and charging for any typeof consumption

•Use customer profile and location data to promotenew services, products, and events to target the

Oil and Gas


Public Sector

Retail

Telecommunications

SalesImprove decisionmaking and sales

Increased revenue by seizing the right market

opportunities and reduced costs by increasing

sales productivity


Utilities


productivity ,timely information to speed sales cycles•Ensure that executives and proposal teams have the

latest information at their fingertips, on the devices of their choice, through a secure infrastructure






Accelerate sustainable growth through remotely accessing, analyzing, anddelivering business-critical information

Mobility for mill products


Automotive

Banking

Chemicals

Ensure continuity,efficiency, and greater

access to operational

,

costs, and improved return on capital employed

•Have visibility into manufacturing performance,production, and process safety

•Distribute work orders, and capture work log data andConsumer Products



Healthcare

completions•Gain visibility into spare parts inventory and material

usage•Access asset characteristics, maintenance, and

technical drawin sHigh Tech



Sales ordermanagementImprove customer

Growth in sales, improved order fulfillment

responsiveness, and increased profitability

•Access customer account information for a holistic

Insurance

Life Sciences


Mill Products

Minin

insight to expand salesand adapt to changing

conditions

vew

•Distribute critical information to sales to drive

higher productivity and profitability

•Enable faster processing of customer inquiries to

Oil and Gas


Public Sector

Retail

Telecommunications

ManufacturingoperationsIncrease visibility into

Reduced downtime, improved process

efficiency, and higher customer satisfaction

•Provide procedural steps to reduce errors and


Utilities


x zthe impact onproduction

•Monitor, detect, and resolve supply, order, or

quality exceptions•Enable production transparency to stakeholders in

real time






Accelerate sustainable growth through more timely and granular insights andfaster response with mobility

Mobility for mining


Automotive

Banking

Chemicals

Assetmanagement

Ensure continuity,

Increased production volume, lowered maintenance

costs, and improved operational efficiency and

effectiveness

•Remotely access maintenance notifications and ordersConsumer Products



Healthcare

e c ency, an grea eraccess to operationalperformance data

• s r u e wor or ers, cap ure wor or er a a, anconfirm completion

•Have remote visibility into spare parts inventory, leading toinstant recording of parts and material usage

•Easily access asset details, technical drawings, and

High Tech



ma n enance s ory on an e evces

Supply chain andlogistics managementHave immediate

Increased profitability and customer satisfaction,

reduced trading and options cycle time

•Remotely access supply chain planning and schedulings stemto verif a rove or chan e shi ments

Insurance

Life Sciences


Mill Products

Mining

visibility into supply andlogistics commerce to

ensure delivery

•Provide remote visibility into stockpiles and in-transitinventory, to optimize inventory and order fulfillment

•Enable management by exception with alerts to informplanners and transportation field people of issues

Oil and Gas


Public Sector

Retail

Telecommunications

Mining and processingoperationsIncrease access to

Higher profitability and reduced downtime, off-spec

production, incidents, and accidents

•Record critical production and environment, health, andsafety–related information, remotely and in real time

• - Transportation and Logistics

Utilities


the impact onproduction

to authorized stakeholders in real time•Take quick corrective actions based on alerts and

notifications received on mobile devices•Perform root-cause analysis






Enable sustainable energy delivery through remote access, analysis, and actionson business-critical information

Mobility for oil and gas


Automotive

Banking

Chemicals

OperationsAccess operations

performance and risk

Enhanced safety and efficiency at operator and

craftsmen level

•Identify and report risk-related observations in real

timeConsumer Products



Healthcare

a a remo ey •Capture meter readings and maintenance requests•Distribute work orders, and capture work order data

and completions•Gain visibility into spare parts inventory and material

High Tech



Supply chainProvide mobile supply

Profitable and responsive order fulfillment

•Visualize tank inventory levels, capture dip

Insurance

Life Sciences


Mill Products

Minin

chain visibility andresponse

,•Adjust shipments with vessel and pipeline

performance analysis

•Adjust dispatches instantly based on events

Oil and Gas


Public Sector

Retail

Telecommunications

SalesInstant and actionableaccess to market and

Increased order volume and profitability

•Access customer account information for a holisticview

•Distribute inventory and supply chain information


Utilities


to sales•Reach consumers with deals and offers anytime

and anywhere



O




Close deals faster, improve resource utilization, and serve clients better

Mobility for professional services


Automotive

Banking

Chemicals

Business developmentand project managers

Have a 360-degree view

Improved relationships based on holistic view of

client activities

•Provide full access to accounts, contacts, leads,

o ortunities activities and anal tics. an timeConsumer Products



Healthcare

o c en s curren anpast activity

anywhere•Enable real-time capturing of opportunities, leads,

contact and activity notes for immediate follow-up

High Tech



Sales and businessdevelopment

Expedite time critical Faster sign-off on bids and risk assessments, to

close deals more quickly

•Accelerate bid reviews and approvals as well as riskassessments

Insurance

Life Sciences


Mill Products

Minin

, ,resource assignments to projects and engagements

Project managers and Faster review and approval of staff assignments,

Oil and Gas


Public Sector

Retail

Telecommunications

consultantsEnable efficient, real-timeproject and engagementdelivery, collaboration,

or mprove use o resources an ncrease

client satisfaction

•Facilitate access to the right knowledge, subjectmatter experts or project and engagement peerswherever and whenever needed


Utilities


and transparency •Enable real-time capturing and follow-up of projectand engagement issues and task completion

•Reduce administrative efforts of time capturing andtravel expense handling



I M M bilit O D d A l ti




Safely deliver fast, convenient, and collaborative services through innovativegovernment

Mobility for public sector


Automotive

Banking

Chemicals

Exchange information inthe field, to complete

work and initiate and

,

and costs, and faster response to citizen service

requests

•Improve compliance by letting citizens pay tolls, taxes, or

fees remotelyConsumer Products



Healthcare

requests

with mobile self-service channel

•Remotely access maintenance notifications and orders•Remotely view spare parts inventory, to instantly record

parts and material usage

High Tech



Social services, public

securityManage social casesand law enforcement

Immediate view of activities, status, incidents, and alerts,

to deliver services quicker and ensure safe and securecommunities

•View and update case details on site with service recipients•Take quick, corrective actions based on mobile alerts and

Insurance

Life Sciences


Mill Products

Minin

location and synch withmain office

notifications•Update and maintain situational awareness and resource

status

•Enable citizen to quickly report suspicious activities

Oil and Gas


Public Sector

Retail

Telecommunications

Public administrationAnalyze and respond tobudgeting,

Streamlined and accelerated approvals, cycle times, and

workflow processes and accountability

•Have executive-level oversight of financial andmanagement status

• - Transportation and Logistics

Utilities


,procurement requestsfrom mobile devices

office•Let workers access secure business information•Manage and update schedules, tasks, time entry, and

employee status







Improve levels of professional service and delivers exciting experiences thatappeal to customers

Mobility for retail


Automotive

Banking

Chemicals

MerchandisingImprove decision

making and increase

People able to work faster and better with

information they need, where they want it most

•Enable store associates to easily advise on stock

situation and take actionConsumer Products



Healthcare

pro uc v y •Roll out new merchandise and promotioninformation corporate-wide via training modules

•Ensure staff alignment with mobile workforcecalendar features

High Tech



Store operationsOffer superior in-storecustomer service

Enhanced store experience by engaging with

customers

•Streamline check out processes with mobile capability

Insurance

Life Sciences


Mill Products

Minin

-information from anywhere

•Increase customer convenience with mobile payment

Oil and Gas


Public Sector

Retail

Telecommunications

MarketingImprove customerconvenience

Increased loyalty by offering exciting mobile

services

•Expand shopping experience to the customerlocation with mobile commerce

•Personalize cou ons and offers that reflect lifest le Transportation and Logistics

Utilities


and social media preferences

•Offer location-based services, including loyaltyrewards and status management







Maximize profitsp

Mobility for telecommunications


Automotive

Banking

Chemicals

Field and operationsConduct business

wherever, whenever

Anytime access to information needed for more

informed decisions

•Access business-critical analytics, anytime, anywhere

•Have “desktop-to-go” access to relevant businessConsumer Products



Healthcare

transactions•Enable telecommunications business-to-business

sales•Receive maintenance work orders in the field

High Tech



Consumer servicesImprove convenience

Next-generation user experience and improvedcustomer satisfaction

•Make any application mobile enabled•Perform near field communication (NFC)–enabled

Insurance

Life Sciences


Mill Products

Minin

mobile payments on-the-go•Enable embedded on-device rating and charging•Let consumers manage accounts via a mobile

device• - - -

Oil and Gas


Public Sector

Retail

Telecommunications

Business-to-businessand cloud services

Reduced total cost of ownership and increased

focus on relevant information


Utilities


Reduce complexity •Manage devices more easily•Manage applications more easily•Ensure security


ww w.techetraining.com49

In Memory Mobility On Demand Analytics




Accelerate growth through more timely and granular insights and fasterresponse with mobility

Mobility for transportation and logistics


Automotive

Banking

Chemicals

Field servicesEnable better field

service communications

More productive workforce and equipment

•Produce work orders, exception reporting, andnotifications

•Im rove workforce schedulinConsumer Products



Healthcare

•Execute equipment maintenance on demand•Perform field service inspections (track and signal)

High Tech



ven managemen

Manage and reactquickly to events

er s an s a us a mprove opera ons

•Use field service data for reporting and analytics torun operations better

•Locate mobile assets with GPS monitoring•Enable fast incident reporting

Insurance

Life Sciences


Mill Products

Minin

•Monitor locomotive health, fuel, and status

Customer service Customer Service becomes a competitive

Oil and Gas


Public Sector

Retail

Telecommunications

rov e ou s an ngcustomer service •Access geo-tracking information

•Improve operations monitoring and status reporting•Send proactive e-mail and SMS alerts•Enable on-demand tracing


Utilities


• en automatc up ates w en status c anges







Accelerate sustainable growth through more timely and granular insights andfaster response with mobility

Mobility for utilities


Automotive

Banking

Chemicals

Effective workforce scheduling and resource

utilization, to maximize asset availability

•Complete visibility of Work Order Management

OperationsOptimize asset

management workforceConsumer Products



Healthcare

•On the spot Condition Monitoring

•Real time Asset Auditing

•Gain visibility to spare parts inventory and material

usa e

e cency

High Tech



FinanceRapidly analyzefinancial and regulatory

Maximize corporate revenues and operate withinmandated compliance requirements

•Analysis of large data volumes at transactional data

Insurance

Life Sciences


Mill Products

Minin

information

•Faster screening and analysis of compliance dataand scenarios at substance level

•Record critical production and EHS relatedinformation - remotely and real-time

Oil and Gas


Public Sector

Retail

Telecommunications

Customer ServiceLinking customerscloser to energy

Customers can better manage their account,

conduct payments and report incidents

•Complete account management from sign-up toconsumption through payment


Utilities


•Provide incident reporting for rapid and correctivedeployment

•Provide bi-directional communication capabilitiesbetween provider and consumer







Up the tempo and performance with access to information anytime and anywhere

Mobility for wholesale distribution


Automotive

Banking

Chemicals

SalesPut accurate, rich, and

timely information in’

Outselling your competition every time

•Use product catalogs with customer and marketinformation, historical orders, and available

promotions, to more effectively suggest and takeConsumer Products



Healthcare

sa espeopes an s orders•Leverage market intelligence and alerts via mobile

devices for a more effective sales experience andhigher productivity

High Tech



FinanceHave faster datacapture, better decision

Reduced days sales outstanding, higher profitability, and improved cash flow

•For direct-store and cash-on-delivery, offerwholesalers the ability to collect payment on the

Insurance

Life Sciences


Mill Products

Minin

,collection cycle

spot using mobile devices•Let managers access reliable key performance

indicators, act on them, and meet and exceedtargets

Oil and Gas


Public Sector

Retail

Telecommunications

Supply chainRespond faster tochanging market

Increased customer satisfaction and employee

productivity

•Enable faster provisioning of demand signals todrive re-planning and replenishment when demand


Utilities


–where it happens

increases•Have instant access to where an order is•Give drivers the capability to instantly present

adjusted invoices at the customer location





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