اس وا للن

ول

اوق

حسن

Speak fair to the people

• “Kalam” is originated from : – “kalman”: to give wound

– “kalma”: meaning word

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Communication skills !

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• Among all living species only human beings are gifted with this skill.

Need pic of eagle, ants

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“It is the province of knowledge to speak and it is the privilege of wisdom to listen”

(words of wisdom)

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• Allah says:

ا يلفظ من قول إل لديه رقيب عتيد م

(Qaf- 50:18)

• Not a word does he utter but there is a sentinel by him, ready (to note it).

• Every word recorded and we will be accountable on the day of judgment.

• Our words can become a source of success or failure for us

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• Allah Says:

• وقولوا قولا قوا للا ها الذين آمنوا ات ايا أي ٣٣:٧٠ سديدا • O ye who believe! Fear Allah, and (always) say a word directed to the

Right:

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ا ورسوله فقد فاز فوزا يصلح لكم أعمالكم ويغفر لكم ذنوبكم ومن يطع للا

ا عظيما

٣٣:٧١

That He may make your conduct whole and sound and forgive you your sins: He that obeys Allah and His Messenger, has already attained the highest achievement.

Conduct Enhanced.

Conduct Immoral. R

igh

t K

ala

m

Kala

m R

uth

less

Sensing what is said to us

Interpreting what is

meant by the statement

Evaluating the statement

Storing the statement;

and

Responding appropriately

to the statement

Selection of words

Style Body

language Attitude

• Precise and to the point

• Every word used to be clear and separate from every other

• Never spoke exaggeratedly or unnecessarily

• Listener belonging to any level of sharpness and mental capability use to understand

Prophet(S.A.W) used to remain quiet most of the time and only spoke when something beneficial.

• We listen effectively, on average, only 25% of the time

• Initially, we remember 50% of what was just said

• But our retention rate drops quickly after that point

• 40% learning to read

• 35% learning to write

• 24% learning to speak; and

• 1% learning to listen

When we phone

When we knock at door

When we meet anyone after looooong time

Bad gestures

Continuous body movements

Unnecessary seriousness

Talking while eating , laughing or coughing

Unpleasant smell coming from mouth

Very loud, repulsive or authoritative tone

Speaking very fast

Ambiguity

Very childish tone

Usage of slang

Abusive language

Unnecessary repetition of words

Self-projection

Speaking without hesitation and haya

Interrupting others

Speaking without proper knowledge

Speaking out of context

Speaking without any purpose

Starting with a “NO”

Not giving importance to the listener

Assumptions Attitudes Beliefs Expectations

Interests Past

experiences Values

55% of communication is visual (your body language)

38% of communication is your voice (tone, inflection, etc)

7% is verbal (your words)

Zikr

Good advice

Consoling others

Spreading words of knowledge of Deen and Duniya

Talking on the topics which are beneficial for others

Giving the chance of speaking to others as well

Asking for forgiveness

Speaking without having hatred or grudge for anyone and having fear of Allah.

Speaking on the right time, with good intention and with good selection of words