group12 csi assignment
TRANSCRIPT
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CASE ANALYSIS BY
Akash Vashishth FT161009
Amal Goswami FT161012
Ankush Ballal FT161019
Utkarsh Sethi FT161099
Vineet Khandelw FT161105
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Bank Relationship Overall experience Service Perception - Last
Axis 1 - 4 years 7 Improved a little
Axis Bank 1 - 4 years !ot really "han#ed
Axis Bank 1 - 4 years $ Improved a little
Axis Bank 1 - 4 years 7 !ot really "han#ed
Axis %ank 1 - 4 years & Improved a little
Axis Bank 1 - 4 years 7 !ot really "han#ed
Axis Bank 1 - 4 years 7 !ot really "han#ed
axis %ank 1 - 4 years ' Improved a little
Axis Bank 1 - 4 years 7 Improved a little
Axis Bank 1 - 4 years $ Improved a little
Axis Bank 1 - 4 years 7 Improved a little
A(IS Bank 1 - 4 years !ot really "han#ed
A(IS Bank 1 - 4 years Improved a little
Axis Bank 1 - 4 years 7 !ot really "han#ed
A(IS Bank 1 - 4 years $ Improved a little
Axis Bank 1 - 4 years Improved a little
Axis Bank 1 - 4 years $ Improved a little
Bank O) Baroda 1 - 4 years 7 !ot really "han#ed
Bank o) Baroda 1 - 4 years Improved a lot
Bank o) Baroda 1 - 4 years Improved a lot
Bank o) Baroda 1 - 4 years Improved a lot
Bank o) India 1* - 14 years Improved a little
"anara Bank & - $ years 7 Improved a little
"I+I BA!, 1 - 4 years Improved a little
"iti Bank 1 - 4 years !ot really "han#ed
"I+I Bank 1 - 4 years !ot really "han#ed"I+I BA!, 1 - 4 years 7 Improved a little
"iti Bank 1 - 4 years 7 !ot really "han#ed
"iti Bank 1 - 4 years $ Improved a little
"iti Bank 1 - 4 years Improved a little
"iti Bank & - $ years 7 Improved a little
"iti Bank & - $ years Improved a little
"I+I Bank & - $ years $ Improved a little
"iti%ank 1 - 4 years Improved a little
"iti%ank 1 - 4 years !ot really "han#ed
"iti%ank 1 - 4 years !ot really "han#ed
"iti%ank 1 - 4 years !ot really "han#ed
citi%ank 1 - 4 years Improved a little"iti%ank 1 - 4 years $ !ot really "han#ed
"iti%ank 1 - 4 years Improved a lot
"itiBank 1 - 4 years ' !ot really "han#ed
"iti%ank 1 - 4 years $ Become a little orse
"iti%ank 1 - 4 years Improved a little
"itiBank !.A & - $ years 1* Improved a lot
/d)c 1 - 4 years $ !ot really "han#ed
/0" 1 - 4 years Improved a little
/0" 1 - 4 years $ Improved a lot
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/0" & - $ years ' !ot really "han#ed
/0" 1 - 4 years $ !ot really "han#ed
/0" 1 - 4 years $ Improved a little
/0" & - $ years 4 Improved a little
/0" 1 - 4 years 7 Improved a little
/0" & - $ years 7 !ot really "han#ed
/0" 1 - 4 years 4 !ot really "han#ed
/0" & - $ years 7 Improved a little/0" 1 - 4 years !ot really "han#ed
/0" 1 - 4 years Improved a lot
/0" 1 - 4 years !ot really "han#ed
/0" 1 - 4 years !ot really "han#ed
/0" 1 - 4 years 7 !ot really "han#ed
/d)c & - $ years Improved a little
/0" 1 - 4 years !ot really "han#ed
/0" & - $ years !ot really "han#ed
/0" 1 - 4 years Improved a little
/0" 1 - 4 years !ot really "han#ed
/0" 1 - 4 years Improved a lot
/0" 1 - 4 years Improved a little/0" 1 - 4 years 7 !ot really "han#ed
/0" 1 - 4 years $ Improved a little
/0" & - $ years 7 Improved a little
/0" & - $ years $ !ot really "han#ed
/0" & - $ years !ot really "han#ed
/0" 1 - 4 years 7 Improved a little
/0" 1 - 4 years 7 Improved a little
/0" 1 - 4 years 7 !ot really "han#ed
/0" 1 - 4 years Improved a little
/0" & - $ years ' Improved a little
/0" & - $ years $ !ot really "han#ed
/0" Bank 1 - 4 years Improved a lot/0" Bank 1 - 4 years $ Improved a little
/d)c %ank 1 - 4 years 7 Improved a little
/0" Bank 1 - 4 years 7 Improved a little
/0" Bank 1 - 4 years 7 !ot really "han#ed
/0" Bank 1 - 4 years $ Improved a little
/0" Bank 1 - 4 years 7 Improved a little
/0" Bank 1 - 4 years 7 Improved a little
/0" Bank 1 - 4 years Improved a little
/0" %ank 1 - 4 years 7 !ot really "han#ed
/0" Bank 1 - 4 years 7 !ot really "han#ed
/0" Bank & - $ years !ot really "han#ed
/0" Bank 1 - 4 years 7 Improved a little/0" Bank 1 - 4 years $ Improved a little
/0" Bank 1 - 4 years !ot really "han#ed
/0" Bank 1 - 4 years ' Improved a little
/0" Bank & - $ years Improved a little
/0" Bank 1 - 4 years $ Improved a little
/0" Banks 1 - 4 years !ot really "han#ed
I"I"I & - $ years Improved a little
I"I"I 1 - 4 years 7 Improved a little
I"I"I 1 - 4 years Improved a little
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I"I"I 1 - 4 years $ Improved a little
I"I"I 1 - 4 years 7 !ot really "han#ed
I"I"I 1 - 4 years Improved a lot
I"I"I 1 - 4 years 1* Improved a lot
I"I"I 1 - 4 years Improved a little
I"I"I & - $ years 7 !ot really "han#ed
I"I"I 1 - 4 years !ot really "han#ed
I"I"I 1 - 4 years $ Improved a littleIcici 1 - 4 years Improved a little
I"I"I & - $ years $ !ot really "han#ed
I"I"I & - $ years Improved a little
Icici 1 - 4 years $ !ot really "han#ed
I"I"I 1 - 4 years $ !ot really "han#ed
I"I"I 1 - 4 years 2 Improved a little
I"I"I 1 - 4 years & Improved a lot
I"I"I 1 - 4 years 4 !ot really "han#ed
I"I"I 1 - 4 years Improved a lot
I"I"I 1 - 4 years Improved a little
I"I"I 1 - 4 years Improved a little
I"I"I 1 - 4 years Improved a littleI"I"I 1 - 4 years Improved a little
Icici & - $ years Improved a little
I"I"I 1 - 4 years Improved a little
I"I"I & - $ years ' Improved a little
I"I"I 1 - 4 years 7 Improved a little
I"I"I 1 - 4 years $ Improved a little
I"I"I 1 - 4 years Improved a little
I"I"I 1 - 4 years $ Improved a little
I"I"I & - $ years !ot really "han#ed
Icici 1 - 4 years Improved a little
I"I"I Bank 1 - 4 years ' Improved a little
Icici %ank 1 - 4 years !ot really "han#edI"I"I Bank 1 - 4 years 7 !ot really "han#ed
I"I"I Bank 1 - 4 years Improved a little
I"I"I Bank 1 - 4 years $ Improved a little
I"I"I Bank 1 - 4 years Improved a little
I"I"I %ank 1 - 4 years !ot really "han#ed
I"I"I BA!, 1 - 4 years Improved a little
Icici %ank 1 - 4 years Improved a little
I"I"I Bank 1 - 4 years $ Improved a little
I"I"I Bank 1 - 4 years 7 Improved a little
I"I"I Bank 1 - 4 years 1* Improved a lot
I"I"I %ank 1 - 4 years !ot really "han#ed
I"I"I BA!, 1 - 4 years !ot really "han#edI"I"I Bank 1 - 4 years $ Improved a little
I"I"I Bank 1 - 4 years $ Improved a little
I"I"I Bank 1 - 4 years $ Improved a little
I"I"I Bank 1 - 4 years Improved a lot
I"I"I Bank 1 - 4 years Improved a little
I"I"I BA!, 1 - 4 years 1* Improved a little
I"I"I Bank & - $ years $ Improved a little
I"I"I BA!, & - $ years Improved a little
I"I"I Bank 1 - 4 years $ Improved a lot
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I"I"I Bank 1* - 14 years $ Improved a lot
I"I"I Bank 1 - 4 years $ Improved a little
I"I"I Bank 1 - 4 years $ !ot really "han#ed
I"I"I Bank 1 - 4 years $ !ot really "han#ed
I"I"I Bank & - $ years 7 Improved a little
I"I"I Bank 1 - 4 years 7 Improved a little
Icici %ank 1 - 4 years !ot really "han#ed
Icici %ank & - $ years $ Improved a littleI"I"I Bank 1 - 4 years $ Improved a little
I"I"I Bank 1 - 4 years Improved a little
I"I"I Bank 1 - 4 years ' Improved a little
I"I"I Bank 1 - 4 years Improved a little
I"I"I Bank 1 - 4 years Improved a little
I"I"I Bank 1 - 4 years Improved a little
I"I"I BA!, L+0. 1 - 4 years Improved a little
I"I"I Bank. & - $ years $ Improved a little
id%i & - $ years !ot really "han#ed
I0BI 1 - 4 years Improved a little
I0BI Bank & - $ years Improved a lot
I0BI Bank 1 - 4 years Improved a littleI0BI Bank 1 - 4 years & Improved a little
I0BI3 BOB 1 - 4 years Improved a little
indian %ank 1& years and a%ove 1* Improved a lot
Indian Bank 1& years and a%ove 7 Improved a little
Indian Overseas Bank Less than one year ' Improved a little
IOB Bank & - $ years ' !ot really "han#ed
,otak Bank 1 - 4 years 7 Improved a lot
,otak ahindra 1 - 4 years Become a little orse
,otak ahindra & - $ years Improved a little
,otak ahindra Bank 1 - 4 years 1* Improved a little
,otak ahindra Bank 1 - 4 years Improved a lot
Oriental Bank o) "ommerc & - $ years 7 Become a little orseOriental Bank o) "ommerc 1& years and a%ove Improved a lot
P!B Bank & - $ years 7 Improved a little
P5n6a% national Bank & - $ years 7 !ot really "han#ed
SBI 1& years and a%ove ' Improved a little
SBI & - $ years ' !ot really "han#ed
SBI & - $ years 7 Improved a little
SBI & - $ years Improved a lot
SBI3/0" and A(IS %ank 1 - 4 years Improved a little
Standard "hartered 1 - 4 years Improved a little
Standard chartered Bank 1 - 4 years !ot really "han#ed
S+A!0AR0 "/AR+R0 1 - 4 years 1* Improved a little
State Bank o) India & - $ years 7 Improved a littleState Bank o) India & - $ years 7 Improved a lot
State Bank O) India & - $ years Improved a little
state %ank o) india & - $ years 7 Improved a little
State Bank o) india 1 - 4 years 4 Improved a little
State %ank o) India & - $ years $ Improved a lot
S+A+ BA!, O I!0IA 1 - 4 years 7 Improved a lot
Syndicate Bank 1 - 4 years 7 Improved a little
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"onvenience - Parkin# "onvenience - Bankin# "onvenience - /o5rs Sta)) - Availa%ility
2 2 8 4
2 4 4 2
2 & 4 4
2 2 4 4
8 4 2 8
2 4 4 2
2 4 4 4
2 8 2 4
2 4 4 4
& & 2 &
1 4 2 4
4 4 4 &
4 2 4 4
4 4 2 2
4 4 4 4
4 4 4 4
2 & & &
2 2 2 2
4 4 4 4
4 4 4 4
4 4 4 4
& 4 4 4
8 & 4 4
2 4 4 8
2 4 4 2
2 4 2 44 2 2 2
2 4 4 4
4 & & &
4 & 4 2
8 2 & 4
8 & & 4
2 & 4 4
2 4 2 8
8 4 2 4
2 4 4 4
2 & 2 &
1 4 4 &4 4 4 4
8 & & 2
2 4 4 4
& & 4 8
2 & 2 4
2 & & 4
8 4 4 4
2 & 4 4
2 & & &
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1 2 2 1
2 4 4 4
4 4 4 4
1 4 8 2
2 2 2 2
8 4 8 2
2 8 1 4
4 4 4 42 4 4 2
2 4 4 &
4 & & 4
2 4 4 4
2 4 2 4
2 4 4 4
4 4 4 4
2 4 4 &
2 4 4 2
8 4 2 &
2 & 2 4
2 4 4 42 4 4 4
2 & 4 &
4 4 2 &
4 & & 4
2 4 4 4
2 4 2 4
2 4 2 4
2 4 2 4
8 4 4 2
2 4 4 4
2 4 4 4
2 & 4 42 & & &
4 4 4 4
2 2 2 2
2 4 2 4
4 4 4 &
2 4 4 4
2 4 2 2
2 & 2 4
2 2 2 2
8 2 2 8
1 2 2 4
2 4 4 22 & & &
4 4 4 4
2 4 4 4
4 4 4 4
2 & & 4
4 4 2 4
2 4 & &
4 & 2 &
2 2 2 4
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4 4 2 4
4 2 2 8
2 4 2 8
& & & &
4 & 4 &
4 2 4 4
2 4 2 2
2 & 4 &2 2 2 4
4 & 4 4
2 4 4 2
2 4 4 4
2 4 4 4
2 2 8 2
2 8 4 8
2 4 4 &
4 & & 4
8 4 2 2
8 4 4 4
& & & 41 4 4 4
8 2 & &
4 4 4 4
8 2 & 4
4 & 2 4
2 4 4 4
8 4 4 4
1 & & &
2 2 2 2
4 4 4 &
8 4 4 8
4 4 4 42 4 4 4
4 & & 4
1 & & &
4 & 4 &
8 4 2 2
4 4 2 &
2 4 4 4
4 & & &
& & & 4
4 & & &
2 4 4 &
4 4 4 44 4 4 4
2 & & &
4 4 4 4
2 4 4 2
4 4 & &
2 & & &
2 4 4 &
2 4 4 4
4 4 4 4
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4 4 & &
4 4 4 4
2 & & &
& 4 4 4
4 2 2 2
8 4 4 4
8 4 4 2
8 & & && 4 4 4
2 4 4 4
8 & 8 8
4 4 4 4
4 4 4 4
2 4 2 4
4 4 2 4
4 4 4 &
4 4 4 4
8 8 2 4
2 4 2 4
1 2 2 42 4 4 8
8 2 2 4
& & & &
8 4 4 4
4 8 4 4
8 2 8 2
2 1 8 8
2 & 4 &
2 4 4 &
4 & & &
2 & & 4
1 2 4 84 4 4 &
4 4 4 2
8 2 4 4
2 2 4 2
2 4 2 4
2 4 2 2
4 4 2 4
4 2 2 2
2 4 4 2
2 & 4 2
8 & & &
2 2 4 48 2 4 8
4 4 4 &
8 4 4 4
2 8 2 8
4 2 4 4
4 4 2 2
4 4 4 4
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Sta)) - Peak ho5r avl Sta)) - Responsiveness Sta)) - "o5rteo5sness Reco#nition
2 2 2 2
2 4 4 1
2 4 4 2
2 8 4 2
1 4 4 1
2 2 4 8
4 2 2 8
4 4 2 1
2 4 4 2
2 & & 8
2 2 4 1
2 4 & 8
2 4 4 8
2 2 4 2
2 2 4 4
4 2 2 2
& 4 & 2
8 8 4 4
4 4 4 2
4 4 4 2
4 4 4 2
2 2 4 4
4 4 4 4
4 4 2 8
2 4 4 2
2 4 4 22 2 2 2
2 8 4 2
4 & & &
2 & & 2
8 2 4 2
8 4 & 8
2 2 2 8
2 4 8 1
2 4 4 4
4 4 & 2
8 & 4 8
2 4 4 24 & & 8
4 4 4 4
8 2 4 8
2 & 2 1
8 & & 4
4 4 & 8
1 4 4 1
2 4 & 1
4 2 4 1
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1 1 2 4
4 4 & 8
4 4 4 4
& 1 1 1
2 2 2 1
8 4 4 8
8 2 2 1
2 8 4 28 8 4 8
& 4 4 8
& & 4 &
2 4 4 8
2 2 4 8
4 4 & 2
4 4 4 1
4 4 4 2
2 & 4 8
4 & & &
2 4 & 2
2 4 4 48 2 4 4
& & & 4
4 2 4 2
4 4 & 2
4 4 4 1
2 2 4 4
2 2 4 4
2 4 2 8
2 2 4 4
8 8 4 2
4 4 4 2
2 2 4 82 4 4 8
2 2 4 8
8 4 4 8
2 4 4 1
& & & 2
2 4 4 2
2 4 4 1
4 4 4 2
2 4 4 8
1 1 4 4
8 2 4 8
4 4 4 84 & & 2
8 2 4 2
2 4 4 2
2 4 4 2
2 4 4 2
4 4 & 8
4 2 4 2
4 4 & 8
4 2 4 2
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4 4 & 8
8 4 8 8
2 2 2 2
& & & 4
8 2 4 2
2 8 2 8
2 4 4 1
4 4 & &2 8 4 4
4 4 4 4
2 4 4 2
2 4 4 8
2 2 4 1
4 8 8 8
1 2 & 1
2 4 8 2
4 4 4 4
4 4 4 4
4 4 4 8
2 & & &2 4 4 2
2 4 & 8
4 4 4 2
2 8 8 4
2 4 4 2
4 4 4 2
8 & & 2
1 2 4 &
2 2 2 2
4 4 4 8
4 1 4 4
4 2 4 4& 4 4 8
2 & & 2
1 2 4 &
4 & 4 2
2 2 4 4
4 2 4 2
2 & & 2
4 & & 2
2 4 4 1
& & & &
4 2 & 2
4 4 4 44 4 4 4
& & & 8
4 4 4 8
2 2 4 2
2 4 & &
& 4 & 1
4 4 & &
4 4 4 4
4 4 4 4
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2 2 & &
4 4 & 1
2 2 & 8
2 4 & 8
4 2 2 2
2 4 4 2
2 4 4 8
2 4 4 14 2 & &
4 4 4 8
8 8 4 4
2 2 4 2
4 2 4 4
4 4 4 4
4 2 4 4
2 4 & 8
2 2 2 2
1 & & 1
8 4 4 2
2 2 & 28 2 2 2
2 2 4 2
& & & &
2 4 4 4
4 2 4 8
8 8 2 2
2 8 8 2
4 8 4 4
2 4 & 4
8 & & &
2 4 4 4
8 8 8 12 4 4 &
8 2 & 8
2 4 4 2
8 2 2 1
2 2 2 2
8 2 2 8
4 4 & &
8 2 4 4
8 2 4 4
4 4 & &
& & & 2
8 & 4 28 8 4 8
4 4 & &
8 8 4 8
8 8 8 1
4 4 4 8
2 8 8 8
4 8 & &
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Responsiveness - Br #r +an#i%les - Layo5t +an#i%les - Prodt Lit Relia%ility - ))iciency
2 4 4 4
2 2 2 4
2 4 4 &
2 4 4 4
1 1 1 1
8 2 2 4
2 2 2 2
2 2 2 4
4 4 2 4
4 4 4 &
& 4 4 &
2 8 4 4
4 4 4 2
2 8 4 4
4 4 4 4
4 4 4 4
2 & & &
2 2 2 2
4 4 2 4
4 4 2 4
4 4 2 4
4 4 4 4
2 2 4 2
8 2 2 4
2 2 4 4
2 4 2 24 4 4 4
4 4 4 4
& & & 4
& 4 & &
2 1 2 2
4 & & &
2 2 4 4
8 2 2 4
8 4 4 4
2 & 4 &
8 & & 4
4 4 4 4& & & &
1 4 4 4
8 & 2 4
2 1 2 &
4 & & &
2 4 4 &
& & 4 2
4 & & &
2 8 4 4
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1 1 1 2
4 4 4 4
4 4 4 4
4 4 8 2
2 4 4 4
2 2 2 4
2 2 2 8
2 4 4 44 & 4 4
4 4 4 4
& & & &
4 4 2 4
8 2 4 2
& 2 2 4
2 4 2 4
& & 4 4
4 4 2 4
4 2 2 &
4 4 4 &
4 2 4 &4 2 4 4
& 4 & &
4 2 2 4
4 4 & 4
4 4 4 4
2 4 4 4
2 4 4 4
8 2 8 4
2 4 8 4
4 4 4 4
4 4 4 2
2 4 2 44 2 4 4
4 4 4 4
2 8 8 4
2 2 4 4
4 & & 4
2 4 4 4
2 2 2 4
4 & 4 4
2 2 2 2
2 1 & 4
2 4 4 4
8 8 8 82 4 4 &
4 4 4 4
2 4 4 4
2 4 4 4
2 & & &
4 4 4 &
2 2 4 &
2 4 4 &
2 4 4 4
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4 4 4 4
2 4 2 8
2 2 2 2
4 & & &
4 4 4 &
4 4 4 4
2 8 4 4
4 4 4 &8 2 2 4
4 & & &
4 8 4 4
2 4 4 4
2 4 2 4
8 8 8 8
2 2 8 8
2 2 2 2
4 2 4 &
4 4 4 4
2 2 4 4
& & & 44 4 4 4
2 4 4 4
4 4 4 4
8 1 2 8
4 2 2 4
2 4 2 2
& 2 4 4
2 4 & &
2 2 2 2
4 2 & &
2 2 4 4
4 4 4 42 8 4 4
& 4 & &
2 4 4 4
4 & & 4
2 2 2 4
2 & 4 &
4 8 8 4
2 4 & &
2 4 4 4
& & & &
4 4 4 4
4 4 4 44 4 4 2
2 2 4 &
4 4 4 4
4 & & 4
4 4 4 4
& & & &
& 4 4 4
4 4 & 4
4 4 4 2
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4 4 2 4
1 4 4 4
4 & & &
2 4 2 4
2 4 4 4
2 4 2 4
2 4 4 4
2 4 4 && & 4 2
2 4 8 4
4 8 4 4
2 4 4 4
4 4 4 4
2 4 4 4
4 4 4 4
4 4 4 4
4 4 4 4
2 8 2 4
4 2 & &
2 2 2 42 8 2 4
2 4 4 4
& & & &
4 2 4 4
4 4 4 4
2 2 2 2
8 1 8 8
4 & 4 4
2 4 2 4
& & & &
& 4 & &
4 8 2 8& & 4 4
4 4 & &
4 2 4 4
2 8 8 2
2 2 2 4
4 2 8 2
4 & 4 &
4 4 4 4
4 4 4 4
& & 4 &
& & & &
2 8 4 4& 4 2 &
4 4 4 &
2 2 4 4
2 2 2 2
4 2 2 4
2 2 8 8
& 8 4 4
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Relia%ility - !o mistakes Prod5ct - ""90" Loyalty - Pro#ram Loyalty - Redemption
2 4 2 2
4 & 2 2
4 4 4 2
4 4 4 4
2 8 4 1
8 4 4 4
2 2 8 2
4 1 8 4
2 4 4 2
& & 8 2
4 4 2 4
4 4 8 2
2 4 4 8
4 4 2 4
2 4 4 2
2 4 2 2
& 2 2 2
2 2 2 2
4 4 4 4
4 4 4 4
4 4 4 4
4 4 2 2
4 4 8 8
2 4 4 2
2 4 2 4
2 4 4 24 2 4 8
4 4 2 8
4 & & 4
4 & & &
8 4 4 2
& & & 4
4 & 4 &
4 & & &
4 4 2 2
& & & &
& 4 & 4
4 4 4 4& & 8 2
4 2 2 2
2 4 2 2
2 & & 2
& & & &
& & 2 2
8 & 4 &
& & 2 2
2 4 4 8
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8 1 2 8
4 4 4 4
4 4 4 &
1 1 1 4
4 2 1 1
4 4 4 2
2 1 1 1
2 4 2 24 4 2 2
4 4 4 4
& 2 & &
4 8 2 2
2 2 2 2
4 4 4 2
4 2 1 1
& 4 2 2
& 2 4 4
4 4 4 4
4 & & &
4 & 4 44 4 4 2
& & & &
4 4 4 &
& & 4 4
4 4 4 4
2 2 2 2
2 2 2 2
4 & 2 2
4 4 4 8
8 2 2 8
4 4 2 8
2 4 8 &4 4 4 4
4 4 4 &
& 4 4 8
8 2 2 8
4 & 4 2
4 4 4 4
4 & 4 8
2 4 4 4
8 2 2 2
4 2 8 8
4 2 8 8
8 4 2 2& 4 & &
4 4 4 2
4 2 2 2
8 4 4 4
4 & & &
4 2 2 4
4 2 4 2
4 4 2 2
4 4 2 2
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4 4 4 4
2 4 4 8
2 2 4 2
& & 4 &
& 4 8 4
4 2 2 8
4 4 2 2
4 4 2 22 8 2 2
4 & & &
4 4 4 &
2 4 2 2
4 4 4 4
2 8 8 8
8 2 2 8
2 2 2 2
2 4 4 4
4 4 2 4
4 2 2 4
4 2 2 22 4 & &
4 4 2 8
4 4 4 4
1 2 8 4
4 4 4 4
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"I+I Bank 1 - 4 years Improved a lot
"I+I Bank 1 - 4 years ' !ot really "han#ed
"I+I Bank 1 - 4 years $ Become a little orse
"I+I Bank 1 - 4 years Improved a little
"I+I Bank & - $ years 1* Improved a lot
/0" Bank1 - 4 years $ !ot really "han#ed
/0" Bank 1 - 4 years Improved a little
/0" Bank 1 - 4 years $ Improved a lot
/0" Bank& - $ years ' !ot really "han#ed
/0" Bank1 - 4 years $ !ot really "han#ed/0" Bank 1 - 4 years $ Improved a little
/0" Bank & - $ years 4 Improved a little
/0" Bank 1 - 4 years 7 Improved a little
/0" Bank& - $ years 7 !ot really "han#ed
/0" Bank1 - 4 years 4 !ot really "han#ed
/0" Bank & - $ years 7 Improved a little
/0" Bank1 - 4 years !ot really "han#ed
/0" Bank 1 - 4 years Improved a lot
/0" Bank1 - 4 years !ot really "han#ed
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/0" Bank1 - 4 years !ot really "han#ed
/0" Bank1 - 4 years 7 !ot really "han#ed
/0" Bank & - $ years Improved a little
/0" Bank1 - 4 years !ot really "han#ed
/0" Bank& - $ years !ot really "han#ed
/0" Bank 1 - 4 years Improved a little
/0" Bank1 - 4 years !ot really "han#ed
/0" Bank 1 - 4 years Improved a lot/0" Bank 1 - 4 years Improved a little
/0" Bank1 - 4 years 7 !ot really "han#ed
/0" Bank 1 - 4 years $ Improved a little
/0" Bank & - $ years 7 Improved a little
/0" Bank& - $ years $ !ot really "han#ed
/0" Bank& - $ years !ot really "han#ed
/0" Bank 1 - 4 years 7 Improved a little
/0" Bank 1 - 4 years 7 Improved a little
/0" Bank1 - 4 years 7 !ot really "han#ed
/0" Bank 1 - 4 years Improved a little
/0" Bank & - $ years ' Improved a little
/0" Bank& - $ years $ !ot really "han#ed/0" Bank 1 - 4 years Improved a lot
/0" Bank 1 - 4 years $ Improved a little
/0" Bank 1 - 4 years 7 Improved a little
/0" Bank 1 - 4 years 7 Improved a little
/0" Bank1 - 4 years 7 !ot really "han#ed
/0" Bank 1 - 4 years $ Improved a little
/0" Bank 1 - 4 years 7 Improved a little
/0" Bank 1 - 4 years 7 Improved a little
/0" Bank 1 - 4 years Improved a little
/0" Bank1 - 4 years 7 !ot really "han#ed
/0" Bank1 - 4 years 7 !ot really "han#ed
/0" Bank& - $ years !ot really "han#ed/0" Bank 1 - 4 years 7 Improved a little
/0" Bank 1 - 4 years $ Improved a little
/0" Bank1 - 4 years !ot really "han#ed
/0" Bank 1 - 4 years ' Improved a little
/0" Bank & - $ years Improved a little
/0" Bank 1 - 4 years $ Improved a little
/0" Bank1 - 4 years !ot really "han#ed
I"I"I Bank & - $ years Improved a little
I"I"I Bank 1 - 4 years 7 Improved a little
I"I"I Bank 1 - 4 years Improved a little
I"I"I Bank 1 - 4 years $ Improved a little
I"I"I Bank 1 - 4 years 7 !ot really "han#edI"I"I Bank 1 - 4 years Improved a lot
I"I"I Bank 1 - 4 years 1* Improved a lot
I"I"I Bank 1 - 4 years Improved a little
I"I"I Bank & - $ years 7 !ot really "han#ed
I"I"I Bank 1 - 4 years !ot really "han#ed
I"I"I Bank 1 - 4 years $ Improved a little
I"I"I Bank 1 - 4 years Improved a little
I"I"I Bank & - $ years $ !ot really "han#ed
I"I"I Bank & - $ years Improved a little
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I"I"I Bank 1 - 4 years $ !ot really "han#ed
I"I"I Bank 1 - 4 years $ !ot really "han#ed
I"I"I Bank 1 - 4 years 2 Improved a little
I"I"I Bank 1 - 4 years & Improved a lot
I"I"I Bank 1 - 4 years 4 !ot really "han#ed
I"I"I Bank 1 - 4 years Improved a lot
I"I"I Bank 1 - 4 years Improved a little
I"I"I Bank 1 - 4 years Improved a littleI"I"I Bank 1 - 4 years Improved a little
I"I"I Bank 1 - 4 years Improved a little
I"I"I Bank & - $ years Improved a little
I"I"I Bank 1 - 4 years Improved a little
I"I"I Bank & - $ years ' Improved a little
I"I"I Bank 1 - 4 years 7 Improved a little
I"I"I Bank 1 - 4 years $ Improved a little
I"I"I Bank 1 - 4 years Improved a little
I"I"I Bank 1 - 4 years $ Improved a little
I"I"I Bank & - $ years !ot really "han#ed
I"I"I Bank 1 - 4 years Improved a little
I"I"I Bank 1 - 4 years ' Improved a littleI"I"I Bank 1 - 4 years !ot really "han#ed
I"I"I Bank 1 - 4 years 7 !ot really "han#ed
I"I"I Bank 1 - 4 years Improved a little
I"I"I Bank 1 - 4 years $ Improved a little
I"I"I Bank 1 - 4 years Improved a little
I"I"I Bank 1 - 4 years !ot really "han#ed
I"I"I Bank 1 - 4 years Improved a little
I"I"I Bank 1 - 4 years Improved a little
I"I"I Bank 1 - 4 years $ Improved a little
I"I"I Bank 1 - 4 years 7 Improved a little
I"I"I Bank 1 - 4 years 1* Improved a lot
I"I"I Bank 1 - 4 years !ot really "han#edI"I"I Bank 1 - 4 years !ot really "han#ed
I"I"I Bank 1 - 4 years $ Improved a little
I"I"I Bank 1 - 4 years $ Improved a little
I"I"I Bank 1 - 4 years $ Improved a little
I"I"I Bank 1 - 4 years Improved a lot
I"I"I Bank 1 - 4 years Improved a little
I"I"I Bank 1 - 4 years 1* I mproved a little
I"I"I Bank & - $ years $ Improved a little
I"I"I Bank & - $ years Improved a little
I"I"I Bank 1 - 4 years $ Improved a lot
I"I"I Bank 1* - 14 ye $ Improved a lot
I"I"I Bank 1 - 4 years $ Improved a littleI"I"I Bank 1 - 4 years $ !ot really "han#ed
I"I"I Bank 1 - 4 years $ !ot really "han#ed
I"I"I Bank & - $ years 7 Improved a little
I"I"I Bank 1 - 4 years 7 Improved a little
I"I"I Bank 1 - 4 years !ot really "han#ed
I"I"I Bank & - $ years $ Improved a little
I"I"I Bank 1 - 4 years $ Improved a little
I"I"I Bank 1 - 4 years Improved a little
I"I"I Bank 1 - 4 years ' Improved a little
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I"I"I Bank 1 - 4 years Improved a little
I"I"I Bank 1 - 4 years Improved a little
I"I"I Bank 1 - 4 years Improved a little
I"I"I Bank 1 - 4 years Improved a little
I"I"I Bank & - $ years $ Improved a little
,otak ahi 1 - 4 years 7 Improved a lot
,otak ahi 1 - 4 years Become a little orse
,otak ahi & - $ years Improved a little,otak ahi 1 - 4 years 1* Improved a little
,otak ahi 1 - 4 years Improved a lot
Standard " 1 - 4 years Improved a little
Standard " 1 - 4 years !ot really "han#ed
Standard " 1 - 4 years 1* Improved a little
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Promoter/Detrator Convenie Convenie Convenie Staff - AvaStaff - PeaStaff - Re
!e5tral 2 2 8 4 2 2
!e5tral 2 4 4 2 2 4
Promoter 2 & 4 4 2 4
!e5tral 2 2 4 4 2 8
0etratcor 8 4 2 8 1 4
!e5tral 2 4 4 2 2 2
!e5tral 2 4 4 4 4 20etratcor 2 8 2 4 4 4
!e5tral 2 4 4 4 2 4
Promoter & & 2 & 2 &
!e5tral 1 4 2 4 2 2
!e5tral 4 4 4 & 2 4
!e5tral 4 2 4 4 2 4
!e5tral 4 4 2 2 2 2
Promoter 4 4 4 4 2 2
!e5tral 4 4 4 4 4 2
Promoter 2 & & & & 4
!e5tral 2 4 4 8 4 4
!e5tral 2 4 4 2 2 4!e5tral 2 4 2 4 2 4
!e5tral 4 2 2 2 2 2
!e5tral 2 4 4 4 2 8
Promoter 4 & & & 4 &
!e5tral 4 & 4 2 2 &
!e5tral 8 2 & 4 8 2
!e5tral 8 & & 4 8 4
Promoter 2 & 4 4 2 2
!e5tral 2 4 2 8 2 4
!e5tral 8 4 2 4 2 4
!e5tral 2 4 4 4 4 4
!e5tral 2 & 2 & 8 &!e5tral 1 4 4 & 2 4
Promoter 4 4 4 4 4 &
!e5tral 8 & & 2 4 4
0etratcor 2 4 4 4 8 2
Promoter & & 4 8 2 &
!e5tral 2 & 2 4 8 &
Promoter 2 & & 4 4 4
Promoter 8 4 4 4 1 4
!e5tral 2 & 4 4 2 4
Promoter 2 & & & 4 2
0etratcor 1 2 2 1 1 1
Promoter 2 4 4 4 4 4Promoter 4 4 4 4 4 4
0etratcor 1 4 8 2 & 1
!e5tral 2 2 2 2 2 2
!e5tral 8 4 8 2 8 4
0etratcor 2 8 1 4 8 2
!e5tral 4 4 4 4 2 8
!e5tral 2 4 4 2 8 8
!e5tral 2 4 4 & & 4
!e5tral 4 & & 4 & &
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!e5tral 2 4 4 4 2 4
!e5tral 2 4 2 4 2 2
!e5tral 2 4 4 4 4 4
!e5tral 4 4 4 4 4 4
!e5tral 2 4 4 & 4 4
!e5tral 2 4 4 2 2 &
!e5tral 8 4 2 & 4 &
!e5tral 2 & 2 4 2 4!e5tral 2 4 4 4 2 4
!e5tral 2 4 4 4 8 2
Promoter 2 & 4 & & &
!e5tral 4 4 2 & 4 2
Promoter 4 & & 4 4 4
!e5tral 2 4 4 4 4 4
!e5tral 2 4 2 4 2 2
!e5tral 2 4 2 4 2 2
!e5tral 2 4 2 4 2 4
!e5tral 8 4 4 2 2 2
0etratcor 2 4 4 4 8 8
Promoter 2 4 4 4 4 4!e5tral 2 & 4 4 2 2
Promoter 2 & & & 2 4
!e5tral 4 4 4 4 2 2
!e5tral 2 2 2 2 8 4
!e5tral 2 4 2 4 2 4
Promoter 4 4 4 & & &
!e5tral 2 4 4 4 2 4
!e5tral 2 4 2 2 2 4
!e5tral 2 & 2 4 4 4
!e5tral 2 2 2 2 2 4
!e5tral 8 2 2 8 1 1
!e5tral 1 2 2 4 8 2!e5tral 2 4 4 2 4 4
Promoter 2 & & & 4 &
!e5tral 4 4 4 4 8 2
0etratcor 2 4 4 4 2 4
!e5tral 4 4 4 4 2 4
Promoter 2 & & 4 2 4
!e5tral 4 4 2 4 4 4
!e5tral 2 4 & & 4 2
!e5tral 4 & 2 & 4 4
!e5tral 2 2 2 4 4 2
Promoter 4 4 2 4 4 4
!e5tral 4 2 2 8 8 4!e5tral 2 4 2 8 2 2
Promoter & & & & & &
!e5tral 4 & 4 & 8 2
!e5tral 4 2 4 4 2 8
!e5tral 2 4 2 2 2 4
Promoter 2 & 4 & 4 4
!e5tral 2 2 2 4 2 8
Promoter 4 & 4 4 4 4
!e5tral 2 4 4 2 2 4
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Promoter 2 4 4 4 2 4
Promoter 2 4 4 4 2 2
0etratcor 2 2 8 2 4 8
0etratcor 2 8 4 8 1 2
0etratcor 2 4 4 & 2 4
!e5tral 4 & & 4 4 4
!e5tral 8 4 2 2 4 4
!e5tral 8 4 4 4 4 4!e5tral & & & 4 2 &
!e5tral 1 4 4 4 2 4
!e5tral 8 2 & & 2 4
!e5tral 4 4 4 4 4 4
0etratcor 8 2 & 4 2 8
!e5tral 4 & 2 4 2 4
Promoter 2 4 4 4 4 4
!e5tral 8 4 4 4 8 &
Promoter 1 & & & 1 2
!e5tral 2 2 2 2 2 2
!e5tral 4 4 4 & 4 4
0etratcor 8 4 4 8 4 1!e5tral 4 4 4 4 4 2
!e5tral 2 4 4 4 & 4
!e5tral 4 & & 4 2 &
Promoter 1 & & & 1 2
!e5tral 4 & 4 & 4 &
!e5tral 8 4 2 2 2 2
!e5tral 4 4 2 & 4 2
!e5tral 2 4 4 4 2 &
Promoter 4 & & & 4 &
!e5tral & & & 4 2 4
Promoter 4 & & & & &
!e5tral 2 4 4 & 4 2!e5tral 4 4 4 4 4 4
Promoter 4 4 4 4 4 4
Promoter 2 & & & & &
Promoter 4 4 4 4 4 4
!e5tral 2 4 4 2 2 2
!e5tral 4 4 & & 2 4
Promoter 2 & & & & 4
Promoter 2 4 4 & 4 4
!e5tral 2 4 4 4 4 4
Promoter 4 4 4 4 4 4
Promoter 4 4 & & 2 2
Promoter 4 4 4 4 4 4Promoter 2 & & & 2 2
Promoter & 4 4 4 2 4
!e5tral 4 2 2 2 4 2
!e5tral 8 4 4 4 2 4
!e5tral 8 4 4 2 2 4
Promoter 8 & & & 2 4
Promoter & 4 4 4 4 2
!e5tral 2 4 4 4 4 4
0etratcor 8 & 8 8 8 8
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!e5tral 4 4 4 4 2 2
!e5tral 4 4 4 4 4 2
!e5tral 2 4 2 4 4 4
!e5tral 4 4 2 4 4 2
Promoter 4 4 4 & 2 4
!e5tral 2 1 8 8 2 8
!e5tral 2 & 4 & 4 8
!e5tral 2 4 4 & 2 4Promoter 4 & & & 8 &
!e5tral 2 & & 4 2 4
!e5tral 2 4 4 2 8 2
!e5tral 2 & 4 2 4 4
Promoter 8 & & & & &
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Staff - Co Reconiti Responsi !ani"les !ani"les Relia"ilit#Relia"ilit#Pro$%ct - Lo#alt# - Lo#alt# -
2 2 2 4 4 4 2 4 2 2
4 1 2 2 2 4 4 & 2 2
4 2 2 4 4 & 4 4 4 2
4 2 2 4 4 4 4 4 4 4
4 1 1 1 1 1 2 8 4 1
4 8 8 2 2 4 8 4 4 4
2 8 2 2 2 2 2 2 8 22 1 2 2 2 4 4 1 8 4
4 2 4 4 2 4 2 4 4 2
& 8 4 4 4 & & & 8 2
4 1 & 4 4 & 4 4 2 4
& 8 2 8 4 4 4 4 8 2
4 8 4 4 4 2 2 4 4 8
4 2 2 8 4 4 4 4 2 4
4 4 4 4 4 4 2 4 4 2
2 2 4 4 4 4 2 4 2 2
& 2 2 & & & & 2 2 2
2 8 8 2 2 4 2 4 4 2
4 2 2 2 4 4 2 4 2 44 2 2 4 2 2 2 4 4 2
2 2 4 4 4 4 4 2 4 8
4 2 4 4 4 4 4 4 2 8
& & & & & 4 4 & & 4
& 2 & 4 & & 4 & & &
4 2 2 1 2 2 8 4 4 2
& 8 4 & & & & & & 4
2 8 2 2 4 4 4 & 4 &
8 1 8 2 2 4 4 & & &
4 4 8 4 4 4 4 4 2 2
& 2 2 & 4 & & & & &
4 8 8 & & 4 & 4 & 44 2 4 4 4 4 4 4 4 4
& 8 & & & & & & 8 2
4 4 1 4 4 4 4 2 2 2
4 8 8 & 2 4 2 4 2 2
2 1 2 1 2 & 2 & & 2
& 4 4 & & & & & & &
& 8 2 4 4 & & & 2 2
4 1 & & 4 2 8 & 4 &
& 1 4 & & & & & 2 2
4 1 2 8 4 4 2 4 4 8
2 4 1 1 1 2 8 1 2 8
& 8 4 4 4 4 4 4 4 44 4 4 4 4 4 4 4 4 &
1 1 4 4 8 2 1 1 1 4
2 1 2 4 4 4 4 2 1 1
4 8 2 2 2 4 4 4 4 2
2 1 2 2 2 8 2 1 1 1
4 2 2 4 4 4 2 4 2 2
4 8 4 & 4 4 4 4 2 2
4 8 4 4 4 4 4 4 4 4
4 & & & & & & 2 & &
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4 8 4 4 2 4 4 8 2 2
4 8 8 2 4 2 2 2 2 2
& 2 & 2 2 4 4 4 4 2
4 1 2 4 2 4 4 2 1 1
4 2 & & 4 4 & 4 2 2
4 8 4 4 2 4 & 2 4 4
& & 4 2 2 & 4 4 4 4
& 2 4 4 4 & 4 & & &4 4 4 2 4 & 4 & 4 4
4 4 4 2 4 4 4 4 4 2
& 4 & 4 & & & & & &
4 2 4 2 2 4 4 4 4 &
& 2 4 4 & 4 & & 4 4
4 1 4 4 4 4 4 4 4 4
4 4 2 4 4 4 2 2 2 2
4 4 2 4 4 4 2 2 2 2
2 8 8 2 8 4 4 & 2 2
4 4 2 4 8 4 4 4 4 8
4 2 4 4 4 4 8 2 2 8
4 2 4 4 4 2 4 4 2 84 8 2 4 2 4 2 4 8 &
4 8 4 2 4 4 4 4 4 4
4 8 4 4 4 4 4 4 4 &
4 8 2 8 8 4 & 4 4 8
4 1 2 2 4 4 8 2 2 8
& 2 4 & & 4 4 & 4 2
4 2 2 4 4 4 4 4 4 4
4 1 2 2 2 4 4 & 4 8
4 2 4 & 4 4 2 4 4 4
4 8 2 2 2 2 8 2 2 2
4 4 2 1 & 4 4 2 8 8
4 8 2 4 4 4 4 2 8 84 8 8 8 8 8 8 4 2 2
& 2 2 4 4 & & 4 & &
4 2 4 4 4 4 4 4 4 2
4 2 2 4 4 4 4 2 2 2
4 2 2 4 4 4 8 4 4 4
4 2 2 & & & 4 & & &
& 8 4 4 4 & 4 2 2 4
4 2 2 2 4 & 4 2 4 2
& 8 2 4 4 & 4 4 2 2
4 2 2 4 4 4 4 4 2 2
& 8 4 4 4 4 4 4 4 4
8 8 2 4 2 8 2 4 4 82 2 2 2 2 2 2 2 4 2
& 4 4 & & & & & 4 &
4 2 4 4 4 & & 4 8 4
2 8 4 4 4 4 4 2 2 8
4 1 2 8 4 4 4 4 2 2
& & 4 4 4 & 4 4 2 2
4 4 8 2 2 4 2 8 2 2
4 4 4 & & & 4 & & &
4 2 4 8 4 4 4 4 4 &
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4 8 2 4 4 4 2 4 2 2
4 1 2 4 2 4 4 4 4 4
8 8 8 8 8 8 2 8 8 8
& 1 2 2 8 8 8 2 2 8
8 2 2 2 2 2 2 2 2 2
4 4 4 2 4 & 2 4 4 4
4 4 4 4 4 4 4 4 2 4
4 8 2 2 4 4 4 2 2 4& & & & & 4 4 2 2 2
4 2 4 4 4 4 2 4 & &
& 8 2 4 4 4 4 4 2 8
4 2 4 4 4 4 4 4 4 4
8 4 8 1 2 8 1 2 8 4
4 2 4 2 2 4 4 4 4 4
4 2 2 4 2 2 2 2 2 2
& 2 & 2 4 4 4 4 4 4
4 & 2 4 & & & 2 2 2
2 2 2 2 2 2 2 2 2 2
4 8 4 2 & & 4 4 4 4
4 4 2 2 4 4 2 4 4 44 4 4 4 4 4 4 4 4 4
4 8 2 8 4 4 & 2 8 1
& 2 & 4 & & 4 & & 4
4 & 2 4 4 4 & & 2 2
4 2 4 & & 4 4 4 2 4
4 4 2 2 2 4 2 8 8 4
4 2 2 & 4 & 2 2 8 2
& 2 4 8 8 4 2 4 2 2
& 2 2 4 & & 4 4 4 &
4 1 2 4 4 4 4 & & 4
& & & & & & & & & &
& 2 4 4 4 4 4 2 2 24 4 4 4 4 4 4 8 2 2
4 4 4 4 4 2 4 4 4 4
& 8 2 2 4 & 4 4 4 4
4 8 4 4 4 4 4 4 4 4
4 2 4 & & 4 & & 2 2
& & 4 4 4 4 & 2 2 8
& 1 & & & & & & 2 &
& & & 4 4 4 2 & & &
4 4 4 4 & 4 4 4 4 4
4 4 4 4 4 2 2 2 2 4
& & 4 4 2 4 4 4 2 2
& 1 1 4 4 4 8 4 1 8& 8 4 & & & 2 & & &
& 8 2 4 2 4 2 2 4 &
2 2 2 4 4 4 4 2 2 2
4 2 2 4 2 4 4 4 8 8
4 8 2 4 4 4 4 4 4 2
4 1 2 4 4 & & & & 4
& & & & 4 2 4 4 & &
4 8 2 4 8 4 4 4 4 8
4 4 4 8 4 4 4 2 4 4
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4 2 2 4 4 4 4 4 4 4
4 4 4 4 4 4 4 4 4 4
4 4 2 4 4 4 4 4 4 2
4 4 4 4 4 4 2 4 4 4
& 8 4 4 4 4 & & 4 4
8 2 8 1 8 8 2 8 2 2
4 4 4 & 4 4 2 4 2 2
& 4 2 4 2 4 4 & 4 2& & & & & & & 2 8 8
4 4 & 4 & & 4 & & &
4 4 4 4 4 4 2 2 2 2
& & & & 4 & & & & &
& 2 & & & & & & & &
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&e"site - &e"site - &e"site - 'o"ile Ba'o"ile Ba'o"ile Ba(xp - Bra (xp - Co%(xp - (as (xp - !im
2 2 2 2 2 2 Important Important ;ery imporImportant
4 4 4 4 2 4 Important Somehat ;ery imporImportant
& & & & & & !ot at all i Somehat ;ery impor;ery impor
4 4 4 4 4 4 Somehat Somehat Somehat Somehat
& & 4 & & 2 Important Important ;ery impor;ery impor
4 4 4 & & 4 Somehat Important Important Important
2 2 2 2 8 & ;ery impor;ery imporImportant ;ery impor 1 1 8 4 4 2 Important Somehat ;ery impor;ery impor
4 4 4 4 2 2 Important Important Important Important
& & & & & & !ot very i Important Important ;ery impor
4 2 4 & 4 4 ;ery impor;ery impor;ery impor;ery impor
& & & 4 4 4 Important ;ery impor;ery impor;ery impor
4 & & & & & ;ery imporImportant Somehat ;ery impor
4 4 4 & 4 & Important Important ;ery impor;ery impor
4 & 4 4 4 4 Important Important ;ery impor;ery impor
4 & 4 4 4 4 Important Important ;ery impor;ery impor
& & & & & & ;ery imporImportant ;ery impor;ery impor
4 4 4 4 & & !ot very i !ot very i ;ery impor;ery impor
4 4 4 & & & Somehat Somehat ;ery impor;ery impor & & & & & & !ot very i !ot very i Somehat Important
2 2 2 2 2 2 ;ery imporImportant ;ery impor;ery impor
2 4 4 4 4 4 Somehat Important ;ery impor;ery impor
& & & & & 2 Somehat Important ;ery impor;ery impor
& & & & & 4 !ot at all i Somehat ;ery impor;ery impor
& 4 4 2 2 2 Important ;ery impor;ery impor;ery impor
4 4 & 2 2 2 ;ery impor;ery impor;ery impor;ery impor
& & & 4 4 4 ;ery imporImportant Important Important
& & & & & 4 Important Important ;ery impor;ery impor
8 8 4 4 4 & Important ;ery imporImportant Important
& & & & & 4 Somehat Important Important Important
4 & 4 & & 4 !ot very i !ot very i Important ;ery impor 4 4 4 8 8 8 ;ery impor;ery impor;ery impor;ery impor
& & & 8 8 8 Somehat Important ;ery impor;ery impor
4 4 4 4 4 4 ;ery imporImportant Important Important
& 4 4 4 4 & Important ;ery imporImportant Important
& 4 & & & 2 ;ery imporImportant ;ery impor;ery impor
& & & & & & Important Important Important Important
& & 4 2 2 2 ;ery imporImportant ;ery impor;ery impor
& 4 & & 4 & Important ;ery impor;ery impor;ery impor
& & & & & & !ot very i ;ery impor;ery impor;ery impor
& & & & & & Important Somehat ;ery impor;ery impor
2 2 4 4 8 8 Important Important ;ery impor;ery impor
& & & & 4 4 Important Important Important Important& & & & 4 4 ;ery impor;ery imporImportant Important
& 4 & & & 2 ;ery impor;ery impor;ery impor;ery impor
2 2 4 4 4 4 ;ery impor;ery impor;ery impor;ery impor
& & & & & & Somehat Somehat ;ery impor;ery impor
4 2 4 4 2 4 ;ery imporImportant ;ery impor;ery impor
& & & 2 2 2 Important ;ery impor;ery impor;ery impor
4 4 4 4 4 4 Somehat Important Important Important
4 4 4 4 4 4 Important Important ;ery impor;ery impor
& & & & 4 & ;ery impor;ery imporImportant Important
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4 4 4 4 4 4 !ot very i Important Important ;ery impor
4 4 2 2 2 2 Important Important Important Important
4 4 4 4 2 2 Important Important Important Important
4 4 4 4 4 4 ;ery impor;ery impor;ery impor;ery impor
4 4 4 & & 4 Somehat ;ery impor;ery impor;ery impor
& & & 4 2 & ;ery impor;ery imporImportant ;ery impor
4 2 4 4 2 2 ;ery impor;ery impor;ery impor;ery impor
& 4 & & 4 4 ;ery imporImportant ;ery imporImportant& & & & 4 & !ot very i !ot very i ;ery imporImportant
& & & 4 2 4 ;ery impor;ery impor;ery impor;ery impor
& & & & 4 4 ;ery imporImportant Important ;ery impor
& 4 4 4 4 2 Important Important Important ;ery impor
4 & & 4 4 4 Important Important ;ery impor;ery impor
4 4 4 4 4 4 ;ery imporImportant ;ery impor;ery impor
4 4 & 4 4 4 Important Important Important Important
4 4 & 4 4 4 Important Important Important Important
4 4 & 4 4 2 Somehat Somehat ;ery impor;ery impor
4 4 2 4 4 4 ;ery imporImportant Important Important
4 4 4 4 2 2 ;ery imporImportant Important ;ery impor
& 2 2 2 4 4 ;ery impor;ery impor;ery impor;ery impor 4 & 4 4 4 4 ;ery impor;ery impor;ery impor;ery impor
4 4 4 4 4 4 ;ery impor;ery impor;ery impor;ery impor
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