group presentation_ departments

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Production DepartmentIt¶s the driving force turning wheels of every manufacturing company. Without it, there are no goods to sell to customers.

Along with producing, it determines how much of those goods can be produced in a certain time frame.



Duties



Candy Manufacturing Process

1. Candy mixing and

cooking

Cooking vats are

used for candy

cooking and mixing.

They have variablespeed agitators,

hydraulic lifts, digital

temperature

controllers with

alarms, sophisticated

atmospheric gasburners as well as

tilting function.



2. Candy AeratingMarshmallows, snowballs and aerated chocolate are examples

where aeration technology would be used.



3. Candy molding



4. Candy Stamping

Stamping is done with dies that cut the candy to shape from aslab. An example is in the manufacture of chocolate or taffy.



5. Candy

drawing



6. Candy coolingCold water is often used to cool the equipment that

actually is in contact with the candy. Through this, thecandy is kept cool as it is manufactured. An example is

in the cooling of forming and drawing dies. Other

solutions include the use of a refrigerant.



7. Candy coating



8. Candy wrapping and packaging



Administrative accounting:



Administrative accounting:Chief Accountant Mrs. Pham Thi Quynh Lien- Full Name: Pham Thi Quynh Lien

- Sex: Female

- Date of Birth: 04/11/1963

- Education Level: University

- Qualification: Bachelor of Economy

Employment History

1982 - 1986: Finance staff of Vietcandy Company

1997 01/2004: Deputy Manager of Finance Deparment Vietcandycompany

- 02/2004 to this day: Chief Accountant Vietcandy company

- Present Position: Chief Accountant

- - Pecentage of stock owner and related person

Onwner: 10.000 CP

- Debt of Company: None



G

athering Reporting

Evaluating financial data

deals with management planning andcontrol

the reports can help administrators and

managers evaluate the day-to-day activities of the operation



Function

Record Keeping Function:1. Report regularly to the

interested parties by means

of financial statements.

Protect Business Property:

1. Design such a system of

accounting which protect its

assets from an unjustifiedand unwanted use.



Legal Requirement Function:

1. Accounting system aims atfulfilling the requirements of law.

2. Accounting is a base, with thehelp of which various returns,documents, statements etc.,are prepared.

Communicating the Results:

1. Communicating the results to

interested parties. Theaccounting shows a real andtrue position of the firm of the business



Quality management

Quality Control Manager

Full Name: Nguyn Th Thúy Hng

- Sex: Female

- Date of Birth: 08/11/1969

- Education Level: University

- Qualification: Master of Business Administration

Employment History 1993 1995: Finance & Accounting expert Vietcandy company

1995 2003: Finance & Accounting expert, member of Board of corporateauditors Vietcandy company

2003 to this day: Deputy Chief Finance & Accounting Vietcandy company

- Onwner: 0

- Debt of Company: None



Improve quality and performance which will meet

or exceed customer expectations.

Can be achieved by integrating all quality-related

functions and processes throughout the company.



What is TQM?

Total = everyone is involved in.

Q uality = continuously improving service to

customers. Management = with data and profound

knowledge.



Principle

Executive Management Top management

should act as the main driver for QM and create

an environment that ensures its success.

Training Employees should receive regular

training on the methods and concepts of quality.

Customer Focus Improvements in quality

should improve customer satisfaction. Decision Making Quality decisions should be

made based on measurements.



Methodology and Tools Use of appropriate methodologyand tools ensures that non-conformances are identified,measured and responded to consistently.

Continuous Improvement Companies should continuously

work towards improving manufacturing and qualityprocedures.

Company Culture The culture of the company should aim atdeveloping employees ability to work together to improvequality.

Employee Involvement Employees should be encouraged tobe pro-active in identifying and addressing quality relatedproblems.



CUSTOMER SERVICES



y A bridge between customers andcompany

yInteract with customers to provideand process information in

response to inquiries, concerns andrequests about products andservices.



yMain Job Tasks and

Responsibilities



yDeal directly with customers either by telephone, electronically or face to face

yHandle and resolve complaints orrespond promptly to their inquiries

y

Process orders, forms, applications andrequests



yManage customers' accounts

y

keep records of : customer interactions,transactions, inquiries, comments and

complaints

y

communicate and coordinate withinternal departments



SKILLSyProduct knowledge

yCommunication skills

+ Affability

+Agreeablity

+A

ccountabilityyListening skills

yProblem analysis and problem-solving



VIETCANDY

CORPORATION

MarketingDepartment

Manager:Truong Thi Huyen



Job titles:

Market Researcher

Product Manager Brand Manager

Marketing Director

Chief Marketing Officer



Functions:

Researching & analyzing marketplace

To find out elements which affect the company &

making plan for marketing strategy.

Conducting customer surveys

Surveys in types of customer (age, background,

sex, etc)



Functions:

Building goals, designing & branding

products

Managing products & budget

Assessing price



VIETCANDY

CORPORATION

Sale Department



Job Titles:

Sale executive

Sale manager

New business developer Telesales

Sales trainer

Distributor sales



Functions:

Selecting channels for distribution ( expor t

& impor t )

Public r elations (PR)

Sales facilities or techniques( telephone sales,company¶s website, social media such as

Twitter, Facebook, blogs )

Researching & exploring new markets

Aiming to expand the business

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