Green PagesThe information you need

to provide excellent customer service

to ourWaste Management Customers.

Green Pages is a user-friendlyintranet site specially designed for Waste Management employees.This site contains the informationneeded to serve our customers with new accounts, scheduling services, billing, and customer inquiries.

Who uses Green Pages?

• Customer Service Representatives • Performance Assessment Liaisons• Skills Specialists• Trainers• Supervisors • Managers

Use Green Pages to:

• Look up service areas • Setup new accounts• Retrieve finance fees • Schedule bulk pickups • Deliver toters and bins • Check Service Alerts• View Hot Topics• Search Process Flows

Green Pages constantlychanges as trash contractscome and go andthe businessexpands.MaintainingGreen Pagesis a continuousprocess.

Keeping Green Pages up-to-date is the key to assuring quality service for our valued

customers.

How Can I Make A Difference?

When You Find an Error, Please Share!

Examples of Possible Updates: Missing critical information to complete

new starts, tickets or casesConflicting informationUnclear directions or verbiageIncorrect pricing Missing links to documents Missing phone numbers

Here’s What You Do:

Email your supervisor with errors you find while using Green Pages

Your supervisor will evaluate if the change is warranted and suggest an update

Possible changes will be reviewed by Waste Management Administrators

All approved changes will be submitted to the Green Pages Editor for corrections

Each update in Green Pages helps you and your co-workers towards the common goal. Quality and efficient service for all our valued customers.

Step Up And Make a Difference Today!

I Think GREEN® Every Day.