great customer service starts at the top
DESCRIPTION
For 2014 TASA/TASB Convention.TRANSCRIPT
GREAT
CUSTOMERSERVICESTARTS AT THE TOP
BradDomitrovich
CandaceAhlf inger
How do wemake our schools
CUSTOMER SERVICE SCHOOLS?
It’s a tough job ...but somebody has to do it!
What isCustomerService?
Customer service is aseries of activities designed
to enhance the levelof customer satisfaction.
Customer service isthe feeling that a product
or service has met thecustomer’s expectations.
Customer service isthe connection you makewith all your customers.
AdministratorsBoard MembersTeachersParaprofessionalsChild NutritionCustodiansTransportationand more ...
Who Needs to use Customer Service?
Who areYOUR customers?
Employees
ParentsStudents
Taxpayers Business Leaders
Media
The Fundamental Needsof a Customer
To feel welcomed.
To be understood.
To obtain assistance.
To feel valued.
To retain dignity.
Steps to Creating YourCustomer Service Plan
Determine whatyour customers want.
Train all employeesat every level in the district.
Create a cultureof customer service.
Communicate customer servicestandards and expectations.
Model excellentcustomer service.
Empower employees toresolve customer service issues.
Provide consistent serviceto all customers.
Recognize outstandingcustomer service leaders.
Great Customer Serviceis all about
Great Communication
Greet your customers.
Make your customersfeel important.
Listen.
Invite customers back.
Thank customers for coming and providing feedback.
Some Closing Thoughtson Customer Service
Listen more than you speak.
Show genuine interestin everyone you meet.
Words like “Please”, “Sorry”, and “Thank you” should be a part
of everyone’s vocabulary.
The best way to ensure your school treats customers graciously is to set
a good example yourself.
Treat others today the waythat you want to be treated.
What makescustomerservice sospecial?
Candace [email protected]
Brad [email protected]
GREAT
CUSTOMERSERVICESTARTS AT THE TOP