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GoPro Case Management - gonilo
poslovanja v javnem sektorju
Vesna Ilić, GoPro
www.gopro.net
Agenda• GoPro Company introduction
– What is GoPro
– Why IBM with GoPro
– GoPro Portal in an IBM Government Framework
• GoPro Solution offering
• Customer reference
• Q & A
2
GoPro Company introduction• IBM ISV
• Been developing Case and Document Management solutions since 1993
• 500+ customers in Europe
• Very close collaboration with IBM for the last 10 years…
• IBM certified development and support processes
• IBM ISV Advantage Agreement
• ”Document and Case Management” development partner
• Validated BM NCO Industry Framework component
• Long list of successful joint delivery projects
• Channel based route to market
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What is GoPro
• GoPro is an application framework
• Case main GoPro structure– Planning application
– Service request
– Criminal case
– File in a conservative office
– Etc.
• Case Management– Adding files of different type to a
case (forms, Word, Excel e-mail)
– Recording the changes of documents and cases
– Setting the process for the case
– Tracking complex process and decision processes
– Etc.
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The Benefits of Case Management
Enabling organizations to share and process
information across many levels, departments,
agencies and geographies
Ability to deliver ”One contact resolution” and 24*7
accessibility of services
Compliant and consistent service delivery
Enhancing accountability through audit trails that
track how decisions were
made and why
Strengthening the democratic process through
improved access, participation and transparency of
services
Streamline and automate processes
and accomplish more with fewer resources and at
less cost
Improve internal and inter-organizational
collaboration
Avoid repeated data entry
Avoid wasteful paper trails
Providing a complete real-time view of case status
and dash board capabilities
Enhance reporting capabilities for case, client and
program analysis
Events automatically triggers workflows, allowing
agencies to react immediately to important events
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Guidelines : IDC recommendation
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Why IBM with GoPro
Quick time to business value
Capitalize on country specific configurations
done for other customers
Open scalable infrastructure with proven
technology
Proven customer value
Proven deployment methodology
Certified Business partners
Shorten the sales cycle by bringing industry specific knowledge and experience
Allow you to sell on business value
Utilizing IBM SW and builds the need for HW, FileNet, Websphere Portal, Lotus Domino,…
Executing and underlining the IBM strategy
Industry strength case management for public sector
GoPro broadens the offering of IBM’s supported languages
Extends the value of BPM to Public Sector and creates up sell opportunities for more SW
� Segment specific solutions� Customs Automated Processing System � Crime Information Warehouse � Single View of the Citizen� Trusted Identity Management� …
Def
ense
Tax
& R
ev.
Soc
ial S
erv.
Pub
lic S
afet
y
� GoPro Case and Document Management Accelerators
� Medicine Approval� Ministerial questioning� Visa application � Grant application� …
Government Solutions
Business Partner Ecosystem
The joint strength of IBM GFW and GoPro Portal
� SOA foundation with specific government industry extensions to accelerate deployment and reduce risk
Government Specific Extensions
IBM Government Frameworks
TRITON SOA FoundationTRITON SOA Foundation
© 2009 IBM Corporation
For Internal Distribution Only
The Solution
GoPro Portal
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GoPro solution offering and benefits
• GoPro Professional– http://www.gopro.net/displayer.asp?cat_id=48
• GoPro Portal – http://www.gopro.net/displayer.asp?cat_id=578
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Horizontal set-upVertical Implementation Examples
GoPro Case Management Accellerators
Horisontal and Vertical Implementations
Citizen Service Management
Case and Document Management
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The basic SW stack – not including secondary drag
GoPro Portal
IBM
SW
Bundle
IBM Filenet P8 CE
IBM Filenet P8 PE
IBM WebSphere Portal Server
IBM DB2 UDB
Lotus Forms
GoPro Professional
IBM
SW
Bundle
IBM Websphere Portal Server
IBM DB2 UDB
GoPro Professional
IBM
SW
Bundle
IBM Lotus Notes
Servers & Storage Servers & Storage Servers & Storage
IBM Lotus Domino IBM Lotus Domino
IBM DB2 UDB
Portal based interface
• Focus on usability has been the overall design focus
• Context sensitive functions• Portal user interface supports
– Personalization – Role base client configuration
• One client delivering targeted support for many roles
Searching
Case WorkerManager
Application
Applicant
Approval
Portal based interface• Information aggregation
• Synchronised information from multiple systems
• SSO
• Integration “on the glass”
Today’s Lunch Menu
Business app
Calendar
GoPro GoPro
A platform for efficient self service
provision
Solution Features - Out of the box
• Case Management
– Case registering
– Case distribution
– Monitoring and follow-up
• Document Management
– Registration and routing
– Office productivity tools integration
– Production of case documentation
– Categorization (file plans, key words, etc)
• Contact Management
– Contact register
– Dossier structure
– Communication history
• Security
– Item level security
– Security Classification
• Structured and ad hoc workflow – Process automation– Review cycles– Rules management
• Guidance– Proactive User Guidance– Context sensitive help
• Forms management integration– Self service
• Portal based front– Self service module– Role based UI
• Search– Meta data and full text– Easy to use query builder
• Multi language support
5 min demo
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Cases past a deadline are now flagged using a scheduled agent. View color scheme can be defined by
admin.
EXAMPLESEXAMPLES
Planning application
Request for ‘Meals on Wheels’
Medicine Approval
Ministerial questioning
Visa application
Passport application
Citizenship application
Grant application
Complaints and enforcement
FOI , DPA and EIR
Criminal case preparation
Probation
Staff vetting
Intel RFI
Etc.
Solution Positioning
Any type of public process has a Any type of public process has a
case management element. case management element.
GoPro Portal Case Management GoPro Portal Case Management
accelerators deliver support for accelerators deliver support for
almost any type of public sector almost any type of public sector
case management requirementcase management requirement
© 2009 IBM Corporation
For Internal Distribution Only
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Customer examples
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Challenge
Solution
Business Benefits
Danish Medicines Agency Success Story
GoPro Case and Document Mangement incl.:Filenet P8 CE & PEBAMP8 System monitor WebSphere Portal ServerWASWebSphere ESBLotus FormsTDS, TAM, TDIGoPro Portal
The aim of DMA is that medicinal products used in Denmark are of satisfactory quality, are safe to use and that they have the desired effect.
DMA is responsible for: implementing legislation on: Medical products, Reimbursement, Pharmacies, Medical devices, Marketing permits, etc.
Secure effective and, to high degree, automated case processing as a mean to realise fast, secure and professional serviceProvided an efficient way to give citizens, companies and other stake holders access to informationDeveloped IT-services based business principals, which where driven by requirements for chance, flexibility and data exchangeRemain a competitive agency in the EU context
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Challenge
Solution
Business Benefits
Herning City Success Story
“”Good service is being able to provide fast and accurate answers and help our citizens with their projects, challenges and problems. This requires that we can manage and monitor our workflow and thus eliminate administrative bottle necks” says project manager Henning Olsen of Herning Kommune
Repeately loss of documents at the City Hall
Cost intensive operation in relation to citizen services throughout the municipality
Difficulties in accessing the right and complete information quickly and efficiently
Large number of copies of the same files and documents
GoPro case management on IBM infrastructure for managing document and case management across the municipality including committees, kinder gardens etc.
• Fully updated status on cases and projects
• Unified workflow across departments and institutions
• Consolidation of all relevant information
• Information can easily be grouped according to case, task or project
• Full history and documentation
• The solution is 100 % web enabled making it easy to create user-specific portals
• “Heavy” files are quicker and easier to open and work with
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Challenge
Solution
Business Benefits
Tartu Municipality Success Story
Estonian law requires that every state, local government or public institution must have its own digital document register and this is available for the public on its website (§ 11).
GoPro Case and Document Management is the platform for a common document administration system supporting:
The management of City Council and City Government
Management of and publication of the draft legal acts
As a result of the perpetuation of the system, the co-ordination rounds have reduced from 5-7 days to 1-2 days.
Paper-free administration enables a better overview and rules out wastage.
GoPro case management have contributed to the improvement of administration quality.
The lengthening of the organization's memory and making it operational can be mentioned as a general but not any less important benefit.
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Further customer examples
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Customer Solution
• University of Oxford Research Grants ManagementGoPro is used to manage app. $ 300Mworth of research projects and providesa complete overview of current andcompleted projects as well as all stepsof the process.
Practise ManagementCase and document management ensuring an efficient quality service delivery of care services, by providing comprehensive support for key processes like registration, inspection, enforcement and compliants
• The Scottish Care Commission
• Estonia Ministry of defenseCase & Records ManagementOrganisational wide systemkeeping an accurate track of allcases and associated recrdsallowing the Ministry to streamlingprocesses and work moreeffiiciently
• Shropshire County Council Customers Service ManagementProvides a central register of all citizenservice requests and provide caseworkers with workflow support toensure that a consisten, high qualityservice as well as immidiate responsecan be provided to the citizens
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Customer Solution
• ICD of South Africa • “IA investigations”• Complaints and appeals
• Cross organisational case and document management
• Ministry of Foreign Affairs and Embassies
• The London Metropolitan Police Service • FOIA, DPA, EIR and Communications mgt
• Icelandic Central Police• Local Police Districts• District attorney
• Cross organisational case and document management
Customer Examples
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Customer Solution
• Case and Document Management
• Herning City Council
• Nordfyn City Council
• Ringkoebing City Council • Case and Document Management
• Case and Document Management
Customer Examples
• Case and document Management• Uppsalahem
© 2009 IBM Corporation
For Internal Distribution Only
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Marketing and Sales Resources
Partner Succces Story
“GoPro’s unique combination of extensive standard functionality and a powerful
framework tool means that we can deliver solutions to our customers that precisely
meet their requirements. We can do it quickly,with minimum project risk and are thus
much more cost-effective. What is more, the GoPro platform gives us an efficient,
robust tool for the establishment of industry-specific solutions. This allows us not only
to achieve the above mentioned advantages, which also benefit our customers; it also
improves our competitiveness in the market,” says CEO Claus Due.
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Marketing and Sales Resources
www.gopro.net
http://www-01.ibm.com/software/brandcatalog/soa/provider/
GoPro%20Ltd
http://www-304.ibm.com/jct09002c/gsdod/solutiondetails.do?
solution=34220&expand=true&lc=en
IBM internal: Notes://D12DBL27/
C125674300343A82/477C010BD75EC87C85256A2D006A582E/
29CB193AF1A08B51C12575C40027275A
Owner: Michael Orantes
Web sites
Sales enablement and technical courses are provided On Demand.
Standard partner training is available on-site or off –site at a GoPro location
http://www.gopro.net
Register on our web site and get access to sales tools, case stories, online demos etc.
CoursesPublications
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Sales Contacts and References
Vesna Ilic
+44 7881 783 322
500 customers and more than 100.000 usershttp://www.gopro.net/displayer.asp?cat_id=664&module_id=210&element_id=2801
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THANK YOU!
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