going social to get local

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GOING SOCIAL TO GET LOCAL Susan Brown Rachel Smalter Hall Jennifer Cook How to engage YOUR COMMUNITY with SOCIAL MEDIA

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Lawrence Public Library, Breakout Session

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Page 1: Going Social to Get Local

GOING SOCIAL

TO GET LOCAL

Susan BrownRachel Smalter Hall

Jennifer Cook

How to engage YOUR COMMUNITY with SOCIAL MEDIA

Page 2: Going Social to Get Local

HO

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OIN

G? ∙ 2800 Twitter followers

∙ 50-100 RTs /@mentions per week ∙ 460 RTs for our most popular post

Page 3: Going Social to Get Local

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W A

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OIN

G?

Page 4: Going Social to Get Local

SOCIAL MEDIA TEAM

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SOCIAL MEDIA STRATEGY

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SOCIAL MEDIA FANS

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ENGAGING OUR BASE

• WE TALK ABOUT OTHER PEOPLE, NOT JUST OURSELVES

• WE TALK ABOUT WHAT’S HAPPENING IN OUR COMMUNITY

• WE GO OUT INTO OUR COMMUNITY

• WE GIVE OUR FANS BACKSTAGE PASSES

Page 8: Going Social to Get Local

ENGAGING OUR BASE

• WE GET PERSONAL

• WE MIND OUR MANNERS

• WE LIKE BASKETBALL, CATS, PBR, AND TATTOOS

• OUR COMMUNITY DOES, TOO

• EVERYBODY LOVES BOOKS & READING

Page 9: Going Social to Get Local

Twitter School

• @ = “mention” (@lawrencelibrary)• # = hashtag (#techday)• RT = “Re-Tweet” (RT @heatherbraum)

• MT = “Modified Tweet” (MT @bananasuit)

Page 10: Going Social to Get Local

Tweeting About Books, Music & Movies Lawrence Loves

Page 11: Going Social to Get Local

Tweeting About #todayinhistory

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Tweeting About #lawrenceblogs

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Tweeting About What’s Hot in Lawrence

Page 14: Going Social to Get Local

Live-Tweeting Events

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Page 15: Going Social to Get Local

Tweeting With Lawrence Authors

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Tweeting with Lawrence Businesses

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Tweeting With Local Press1

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Page 18: Going Social to Get Local

Blurring Boundaries: Meet Our Staff

Rachel, Adult Programs:

Rebecca, Youth Services:

Tricia, Tech Services:

William, Adult Services:

Dan, Acquisitions:

Kevin, Interlibrary Loan:

Molly, Teen Zone:

Page 19: Going Social to Get Local

What They’re Saying About Us

Page 20: Going Social to Get Local

Share your Story

Page 21: Going Social to Get Local

Summer reading finishers

Page 22: Going Social to Get Local

Stories of library life… Lego Narnia

Page 23: Going Social to Get Local

Numbers!

Page 24: Going Social to Get Local

Meet Brad!

Page 25: Going Social to Get Local

Event pics!

Page 26: Going Social to Get Local

Get into the community (for real)

Get Caught Reading Month

Page 27: Going Social to Get Local

Show our presence at local eventsSidewalk Sale

Liberty Hall turns 100

Page 28: Going Social to Get Local

World Book Night

Page 29: Going Social to Get Local

Highlight partnerships and local businesses

Tag and share posts and they’ll do the same

Page 30: Going Social to Get Local

Audio Reader, Liberty Hall and many more

Engage community by promoting others

Page 31: Going Social to Get Local

Tap into local excitement!

Page 32: Going Social to Get Local

-Victor Continental show

Victor!

Page 33: Going Social to Get Local

-Little Free Library in Lawrence- now we might hold our own workshops

Find out what your community likes through “likes”

Page 34: Going Social to Get Local

Post what your community “likes”, let go of the sleepers

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Lawrence loves cats!

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Further engage by turning “likes” into programs and services

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Bring what resonates online into the library

Page 38: Going Social to Get Local

“Interact with people, or risk becoming irrelevant.”“Interact with people, or risk becoming irrelevant.”

Ask questions to provide a community forum

Page 39: Going Social to Get Local

Fill-in-the-blank Vs.

Page 40: Going Social to Get Local

Readers’ Advisory

Page 41: Going Social to Get Local

Have fun!

Page 42: Going Social to Get Local

Cats and… Interact with your newsfeed

Page 43: Going Social to Get Local

Community Love

“this is my kinda library”

Page 44: Going Social to Get Local

Community Love

Page 45: Going Social to Get Local

WHAT DOES IT TAKE?

• ORGANIZATION

• DEDICATION

• TEAMWORK

• TIME

• TRUST

• ADMINISTRATIVE BUY-IN

Page 46: Going Social to Get Local

WHAT DO WE GET?

• HIGH PROFILE IN OUR COMMUNITY

• PROGRAMS & PARTNERSHIPS

• DIRECT LINE OF COMMUNICATION

• UNSOLICITED, PUBLIC PRAISE

Page 47: Going Social to Get Local

WE HAVE A LOT OF FUN!

ROCK CHALK

!