going mobile with system management
TRANSCRIPT
Dell World 2014
GOing Mobile with Systems Management
Dwane Porter, Product Manager, November 04, 2014
Dell WorldUser Forum
Dell World 2014
• Who here was aware prior to Dell World / User Forum that there was a mobile application for the K1000?
Preliminary Questions
Dell World 2014
• Who here was aware prior to Dell World / User Forum that there was a mobile application for the K1000?
• Who here has downloaded the K1000 GO mobile application prior to this week?
Preliminary Questions
Dell World 2014
• Who here was aware prior to Dell World / User Forum that there was a mobile application for the K1000?
• Who here has downloaded the K1000 GO mobile application prior to this week?
• Who here uses it daily or at least multiple times per week?
Preliminary Questions
Dell World 2014
• Mobile interface for the K1000 Systems Management Appliance
• Free!
• iOS & Android
• English-only
• Administrator Access
• End User Access
What is K1000 GO?
Dell World 2014
• Manage your machines from anywhere
• Inventory
• Warranty
• Managed Installs
• Service Desk
• Knowledge Base
• User role access
• Customize push notifications
• Service Desk enablement for end user
• Open, manage and track their tickets
• Access to Knowledge Base
Why use the K1000 GO?
Dell World 2014
• v1.0 first available August 2013
• Inventory, Managed Installs, Service Desk, Custom Fields
• v2.0 Mach 2014
• User roles, improved service desk function, attach a photo to a ticket
• v2.1 May 2014
• Do Not Disturb, additional ticket attachment types
• v2.2 Nov 2014
• Drawer Navigation, enhanced push notification / customization
History & Recent Improvements
Dell World 2014
1. Check prerequisites
• K1000 v5.5 or later
• iOS v6.0 or later
• Android v4.0 or later
• K1 GO application (current version)
• VPN access (where required)
Prerequisites for Mobile Access
Dell World 2014
1. Check prerequisites
• K1000 v5.5 or later
• iOS v6.0 or later
• Android v4.0 or later
• K1 GO application (current version)
• VPN access (where required)
2. Enable Mobile Device access on the K1000
• Control Panel General Settings
3. Enable Mobile Device Access for individual users
• Settings Users
How to Enable Mobile Access
Dell World 2014
1. Check prerequisites
• K1000 v5.5 or later
• iOS v6.0 or later
• Android v4.0 or later
• K1 GO application (current version)
• VPN access (where required)
2. Enable Mobile Device access on the K1000
• Control Panel General Settings
3. Enable Mobile Device Access for individual users
• Settings Users
How to Enable Mobile Access4. Download the application from
the Google Play Store or iTunes Store
5. Enter credentials & login
Dell World 2014
Admin App – Home Screen
• Actions here:
• View dashboards
• Click into main functional areas
• Go to “Settings”
• Go to “Help”
• Global Search (Android only)
• Log out
Dell World 2014
Admin App – Inventory
• Actions here:
• View inventory summary
• Select an inventory item
• Sort / Search
Dell World 2014
Admin App – Inventory Details
• Actions here:
• View inventory details
• Drill into inventory items
• View tickets related to a certain device
• Force update
• Assign a Managed Install
Dell World 2014
Admin App – Managed Installs
• Actions here:
• View enabled Managed Installs (MI)
• Assign MIs to devices (via MI details screen)
• Sort / Search
Dell World 2014
Admin App – Service Desk
• Actions here:
• Change queue
• Go to ticket lists
• Create a new ticket
• Go to Knowledge Based (KB) articles
Dell World 2014
Admin App – Ticket List
• Actions here:
• View ticket summaries
• Select a ticket
• Refresh list
• Sort / Search
Dell World 2014
Quick Walkthrough of Admin App – Ticket Details
• Actions here:
• View ticket details
• Edit ticket details
• View associated device details
• View submitter/owner details
• E-mail or call the submitter
• View related KB articles
• Add comments
• Close ticket
• Delete ticket
• Clone ticket
Dell World 2014
End User App – Ticket Details
• Actions here:
• Create a New Ticket
• Go to My Tickets lists
• Knowledge Based (KB) articles
• My Tickets (Summary)
• Open
• One More
• New
• Need More Info
Dell World 2014
Available November 2014
• 3 main objectives:
• Biggest takeaway: Your end-users (non IT staff) will now be able to use the app to log service desk tickets & access the KB, and your helpdesk staff will gain a ton of mobile features.
Our next release: K1000 GO 2.2 (Yellowstone)
Drawer Navigation
Normal
Maintenance
Enhanced Push
Notifications
Dell World User Forum
Thank you.
Dell World 2014
Reference
Dell World 2014
Ways to Provide Feedback
• E-mail me your thoughts directly
• Find us on provide us your feedback
• KACE UserVoice
• Download the app if you haven’t already.
• iOS| Android
• Leave a review! (hopefully a good one…)
• Talk to me!
• I’ll be here all week.
• Visit our web page
• KACE
I’ll be sending you all the related links