gestión del parque informático - danysoftbusiness together • align process, people and...

Haciendo Visible lo Invisible

Raul Merida | Servicios Profesionales

Gestión del Parque Informático

Symantec Altiris 7 Client Management Suite

Agenda

Desafíos de TI Costes de la microinformática Gestión del ciclo de vida del Parque Informático Características de CMS Beneficios de CMS Plataforma Symantec Management Gestión Inteligente del Software Posicionamiento y Presencia de CMS Ejemplos Demo Práctica Conclusiones

Desafíos actuales en TI

“Se requiere gestionar un ambiente complejo y creciente”

“Pronto tendremos una proyecto de migración de hardware”

“La mesa de ayuda pasa mucho tiempo solucionando incidencias y aun no sabemos cuales aun están abiertas”

“Creo que pago demasiadas licencias de software y aun nose si todas son utilizadas”

“Busco una manera de gestionar mis activos, donde están localizados, como están configurados y como interactúan unos con otros”

“La dirección impulsa la adopción de ITIL”

Pareto aplicado a la gestión de TI

22%

Hardware ySoftware

78%

Soporte yMantenimiento

S & M+ CMS

Ahorroshasta 81%con CMS versus

métodos manuales(Symantec Customer Study)

Reducción del TCO por puesto de Trabajo

$0

$2.000

$4.000

$6.000

Unmanaged SomewhatManaged

ModeratelyManaged

Well Managed

Source: Gartner: March 2008: G00155774

Cost of Managed ComputersTCO of a Desktop PC with Various Levels of Management

$5,867$5,327

$4, 708

$3, 471

40%

Reducción de costes c/Automatización

$100

$200

$300

$400

$500

$600

$700

$800

$900

Manual Deployment Automated Deployment

Source: Gartner Dec 2005: G00135813

Average cost for deploying a new PCDeployment, SWD, Patching, Retirement and Packaging

$303

$88275%

Symantec Client Management Suite

Client Management Suite

Deployment Inventory Software Management Patch Management Remote Assistance Hardware Management

Add-Ons

Packaging (Wise Studio) Application Streaming Backup and Recovery Handheld Management

Gestión Completa del Ciclo de Vida

Client Management

Suite

Transición yMigración

AsistenciaRemota

Reportes parala planificación

Continuidaddel Negocio

ante desastres

Aplicación de Actualizaciones,parches y revisiones

Despliegue y Configuración de Sistemas Operativos

Paquetización y Virtualización de aplicaciones

Distribuir Aplicaciones Instalables, Portables o Virtuales

Descubrimientoe Inventario

CMS orientado a Servicios

CMDB Solutions (Add-on)Asset Management Suite (Add-on)

Patch ManagementSymantec Endpoint Protection (Add-on)

Task Management and WorkflowPatch Management

pcAnywhere

Deployment Solution /Symantec GhostSoftware Delivery

Wise Package Studio (Add-on)

Inventory and Discovery

Estandarizar la Infraestructura IT

Automatizar Procesos Manuales

InfraestructuraEstable

Gestión Orientada a Servicios

Altiris™ Client Management Suite

Visibilidad y Control

Características relevantes

Altiris™ Client Management

Suite 7Imaging andDeployment

Intelligent Software andPatch Management

Remote Assistance

Discovery andInventory

Inventario y Descubrimiento

Discovery and Inventory

Populates database with discoverable assetsAggregates data across environment

in real timeAssists with software

license management Helps forecast growth requirements

Results

GM Brazil > Reduced annual software license expenses by 44% within 45 days, equaling a 1,000% ROI

Reed Smith > Reduced inventory time from one month to minutes


Captura y despliegue de Imagenes SO

Imaging and Deployment

Comprehensive deployment capabilities Image-based or scripted OS install Ongoing updates/re-provisioning Tools for hands-free and PC user

personality migrations Facilitates implementation of

standardized desktop configurations Reduces risks associated with

desktop changes

Results

MedCentral > reduced deployment times from 4-8 hours per machine to one hour or less or 90%

U.S. Air Force > Responded to new hardware imaging requests in 88% less time

Imaging andDeployment


Implements intelligent software management and delivery Distribute applications, updates, code,

and files to target systems Proactively manage software updates to

minimize security risks Automates patch distribution with one-

click creation of collections and policies Bandwidth-sensitive systems

management for the mobile workforce and roaming worker

Control y Actualización de Software


Results City of Plano > 84% reduction in

application rollout times

Meijer Grocery > experienced nearly 100% success rate when patching their organization using CMS




Asistencia Remota

Remote control systems with the most connectivity options Troubleshoot and remediate system

without disrupting end-users Train end-users on critical functions from

anywhere Reduce helpdesk costs Give helpdesk workers remote functions

at their fingertips

Results City of Plano > Reduce off-site visits

by 80%

Cubist Pharmaceuticals > eliminated technician travel time and manual installation of applications



Remote Assistance

Remote Assistance


Beneficios de CMSGain control of IT

• Gain visibility into all the client systems

• Take action from within reports/dashboards

• Get information to IT and decision makers

• Increase Security

Reduce the total costs of owning client systems

• Automate time consuming and mundane tasks

• Reduce costs of• Deployment• Management• Securing• Troubleshooting

Bring IT and business together

• Align process, people and technology

• Free IT to focus on strategic business initiatives

• Drive business

CMS7 es lo mejor de dos Grandes

Symantec Altiris™

Altiris™ Client Management

Suite 7

Symantec Ghost• Most prevalent imaging in

the industry• Industry leading imaging

and deployment• Synonymous with cloning

and deploying PCs

pcAnywhere• Market share leader• Remote control solution

preferred by most• Many connectivity

features

Software VirtualizationSolution (SVS)

• Flexible application virtualization solution

• Easier, conflict free software deployment

• Faster application problem resolution

Wise• Easy-to-use and rapid

application packaging• Deploy industry standard

software packages• Create standard corporate

software packages

Deployment Solution• Flexible and scalable

deployments• Zero-touch, bare metal,

and scripted deployments

• Symantec Ghost Imaging Foundation becomes imaging engine of choice

• pcAnywhere replaces Carbon Copy

• SVS integrates into software management features

• Wise Toolkit comes with suite

• Wise Package Studio can be purchased as a CMS option

• Deployment Solution integrates into the Symantec Architecture

Symantec Endpoint Protection

Inventory Solutions

Backup Executive System Recovery

AutomationIntelligence

Plataforma Symantec® Management

Design

Request

Publish &Orchestrate

Analyze

Connect

Collect

Active DirectoryHP OpenViewMicrosoft SMSRemedy Helpdesk

Suites and Solutions

Software Virtualization

Client Management Suite

Patch Management

Alt

iris

™ S

DK

IT AssetsWindows, Linux,

Mac, Mobile Devices

Better Distribution

• Virtualizes applications on the fly

• Ensures distribution of the latest versions & updates

• Includes all pre-requisites• Only downloads what’s

not already installed• Makes sure the software

stays installed

Better Detection and Analysis

• Enables quick and easy software audits

• More accurately identifies software

• Understands relationships between software (e.g., suites vs. point products)

Better Compliance

• Lets you simply right click to blacklist

• Ensures distributed applications remain installed and working

Gestión Inteligente del Software

SOFTWARE COMPONENT

Software Type Attributes Relationships

Service PackUpdate

PackagesDetection rule

UpdatesSupersedesConflicts with

Release Files Depends upon

Data Sources

Smart Discovery

CommercialApplication Data

Wise Package Studio

Manually/Other Sources

SOFTWARE LIBRARY

SOFTWARE CATALOGApplication

Dependent

Update Supersedes

Conflict

Gestión Inteligente del Software

Automatización inteligente de procesos3

Integración y consolidación de soluciones2

Ampliación de plataformas1

Arquitectura Colaborativa4

Razones para actualizar a CMS7

Windows + Mac OSX + Linux

Symantec consolida las soluciones bajo una misma plataformaCMS 7, Symantec Ghost, pcAnywhere, Wise, SVS, etc.

Tasks Servers, Workflow Services

Eficiencia en la integracion con AD.

Líder en el cuadrante magico

• Symantec offers the most mature client management suite– Today’s organizations are

looking to simplify the manageability and increase the security of their computing environment so that users have a central management console to manage both and cut costs

– Symantec is best suited for organizations that need management and security

Q3, 2007, Forrester

Alianzas actuales con Soluciones Altiris™

• HP Client Manager

• HP Client Premium Suite

• HP Client Foundation Suite

• HP Proliant Essentials Rapid Deployment Pack

• Connector for HP OpenView

• Connector for HP Systems Insight Manager

• RDP for CCI

• Software Virtualization Solution for CCI

• DS for HP Thin Clients

• Dell OpenManage Initiative (Platform)

• Dell Client Manager (Standard/Plus)

• Altiris™ Deployment Solution for Dell Servers

• Altiris™ Monitor Solution for Dell Servers

• Altiris™ Patch Management Solutions for Dell Servers

• Altiris™ Management Suite for Dell Servers

• Altiris Quarantine Solution

• Out-of-Band Mgmt Solution

• Real-time System Manager

• Altiris™ Network Discovery component

• Altiris™ Manageability Toolkit for Intel vPro Technology

• Deskview

• DeskView Migrate Suite

• DeskView Control Suite

• Peoplesoft Foundation Suite

• Connector for Peoplesoft

• Oracle 10g deployment with DS

• Altiris™ Deployment Solution for IBM Servers

• DS extension for IBM Director

• Connector for IBM Director

• ESX/VM deployment with DS

• DS integration with VMware Virtual Center

• Connector for SMS

• SVS Plug-in for SMS

• SMS Compatibility Suite (TBA)

+12000 Clientes en el mundo

Algunos clientes en la regiónTelcos Finanzas

Oil&Gas Industria

Ejemplos

Demostración del Sistema

Conclusiones

Gestión de la microinformática Ahorro de costesMejora del SLA Continuidad de operaciones/negocio Alineamiento ITIL Estrategia Diseño Transicion Operación Mejora Continua

Muchas gracias por vuestra atención

Raúl [email protected]

gestión del parque informático - danysoftbusiness together • align process, people and...

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