geoff cooper
DESCRIPTION
TRANSCRIPT
1Army Knowledge Management Group Land Warfare Development Centre
Learning through collaborative analysis and decision making
2Army Knowledge Management Group Land Warfare Development Centre
Background thoughts
3Army Knowledge Management Group Land Warfare Development Centre
Learning as an organisational capability It starts with an agreed concept of
employment All the elements of capability need to be
considered Eg. Policy, systems, people, support, logistics
Culture and trust are at the centre of success Obviously a challenge across multiple
organisations Leadership, resource and people investment
4Army Knowledge Management Group Land Warfare Development Centre
Lessons and the Australian government Classic collaborative model - the 'joint
task force' Emergency Management Australia Coastwatch Asia Pacific Civil Military Centre for
Excellence
5Army Knowledge Management Group Land Warfare Development Centre
About lessons in Defence
What do I mean by lessons? Qualitative operations research
We aim to capture our lessons from all operations, training and capability enhancement activities
Each service has someone identified to collect and analyse lessons
We have working groups that bring the services together
We invite relevant agencies to Defence training We coordinate operational prep with other
agencies
6Army Knowledge Management Group Land Warfare Development Centre
About lessons in Defence (2) We have specifically targeted disaster
relief and humanitarian assistance missions to learn from / take action on
We have mechanisms to improve interoperability around the world
7Army Knowledge Management Group Land Warfare Development Centre
A basic process not specific to Army
8Army Knowledge Management Group Land Warfare Development Centre
Defined central model
Plan Collect Analyse Decide Implement
9Army Knowledge Management Group Land Warfare Development Centre
Important complimentary processes Exploitation
Creatively socialising lessons Request for Information After Action Reviews Collection Seminars
Communities of practice Analysis workshops Decision making boards Information management
10Army Knowledge Management Group Land Warfare Development Centre
Making the central model collaborative
11Army Knowledge Management Group Land Warfare Development Centre
Plan
Seek out all priority information needs Review previously identified trends Developing a combined plan
Identify targets Identify deliberate effort Agree on actionable product
Share the lead for different activities Consider common training Conduct periodic synchronisation
meetings
12Army Knowledge Management Group Land Warfare Development Centre
Collect
We collect data & artifacts / We extract observations Hybrid team with required expertise Subject matter experts from relevant authorities Contextualised collection plan Rapid analysis enabled
Common training / induction Effective data recording and management Analysts who understand the business Actionable feedback to the immediate superior
Tools Digital recorders (voice, pics, video) Field deployable database Subtopic
13Army Knowledge Management Group Land Warfare Development Centre
Analyse
We identify insights from patterns in observations
Refers to ongoing or task based analysis Schema aligns with main lines of operation System connects data directly to findings Re-contextualise insights to match specific
requirement Where there is a specific action that can be
taken then its awarded 'lesson' status Insights and lessons validated
Helps to transfer ownership effectively too Can be in workshop format or in isolation Busy world = workshop works better
14Army Knowledge Management Group Land Warfare Development Centre
Decide
Informed by analysis; backed by data Various cross-command boards
convened to make decisions Minimal discussion on validity of lessons
- already done Concentrate on rapid action planning Normal minutes are taken Agreed actions are updated in the
information system
15Army Knowledge Management Group Land Warfare Development Centre
Implement
Agents appointed during decision making
Need to check effectiveness may influence next round of collection
16Army Knowledge Management Group Land Warfare Development Centre
The punchline
Data can be practical without too much treatment Simple collection and analysis
Collaborate to get the right people involved
There have already been efforts to bring emergency services together
Any Questions