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General User Guide

April 7, 2014

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Table of Contents

What is RésuméHero™? 3 How Do I Register? 3

Didn’t receive the welcome email? 4 Log In to RésuméHero™? 5

Forgot Your RésuméHero™ Password? 6 Build Your Profile 8 The Importance of Building Your Profile to 100% 8

Edit Profile: Contact Information Edit Profile: Goals

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Edit Profile: Skills 13 Edit Profile: Work Experience 14 RésuméHero™ Recommendations: Tasks and Skills 15 Edit Profile: Education and Training 16 Edit Profile: Awards and Honors 16 Edit Profile: Tools and Technology 17 Edit Profile: Publications 17 Edit Profile: Affiliations 18 Edit Profile: Volunteer Work 18

Creating Professional Documents 20

Document Editing Tools 23 Edit Section 23 Delete Section or Item 25 Move Section or Item 26 Add Section or Item 27

Updating Your Profile 29 Posting Your Completed Résumé to CareerBuilder 31

How to Post Your Résumé 31 Résumé Post Errors 35 New to CareerBuilder? 36

Updating Your Account Information IT Specs

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What is RésuméHero™? Welcome! RésuméHero™ is an online application designed to empower job seekers in creating their most valuable job search marketing tool – a résumé! In addition to a résumé, RésuméHero™ offers assistance in building other professional documents that job seekers should have prepared for hiring managers when applying to and interviewing for open positions. These documents include cover letters, thank you letters, and reference sheets. This guide will provide instructions on how to register and log in to RésuméHero™, complete your Profile, edit your professional documents and post your completed résumés to CareerBuilder.com to maximize your experience. How Do I Register? There are two ways you can be registered for RésuméHero™. You may be registered on behalf of a third-party such as a RésuméHero administrator, career advisor or case manager. Alternatively, your administrator, career advisor or case manager can provide you with a link you can use to self-register. Third Party Registration After your administrator, career advisor or case manager adds you to the system, you will receive a welcome email from RésuméHero™ (NoReply@careerbuilder.com) with the subject line “Welcome to RésuméHero!” The email will be sent to the email address your administrator, career advisor or case manager used to add you to the system. Click on the link in the email to open the RésuméHero™ registration/login page. If you do not receive an email, you may enter www.cbresumehero.com directly into your web browser to access the page as well.

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Didn’t receive the welcome email? You do not need your welcome email to register, and you can go directly to www.cbresumehero.com to complete registration. You may also check your spam folder for an email from RésuméHero with the subject line “Welcome to RésuméHero!” If you have a Hotmail email address, please inform your administrator, counselor or case manager and provide a new email address to use for registration. Please complete the fields under “Register for RésuméHero” when the RésuméHero™ registration/login page opens. Please enter the email address your administrator, career advisor or case manager used to add you to the system.

To complete registration:

o Enter your First Name, Last Name and Email Address

o Create a password: Must be at least 8 characters in length and include a minimum of 1 letter and 1 number

o Click “Create Account”

Self-Registration

Your administrator, career advisor or case manager may also provide you with a link to self-register. Clicking on this link will direct you to the RésuméHero™ homepage.

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Please complete the fields under “Register for RésuméHero” when the RésuméHero™ registration/login page opens.

To complete registration:

o Enter your First Name, Last Name and Email Address

o Create a password: Must be at least 8 characters in length and include a minimum of 1 letter and 1 number

o Click “Create Account”

Once registered, you will be directed to your RésuméHero™ profile page. You will also receive an email confirming your registration with a link to RésuméHero™.

Log In to RésuméHero™ After you register for the first time, you can sign in to RésuméHero™ each time you visit the system. Enter the email address and password you used to register.

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Forgot Your RésuméHero™ Password? If you forget the password to your RésuméHero™ account at any time after registering, please select “Sign In” then “Forgot Password” from the registration/login page.

Enter the email address you used to register your account, and then click “Submit.”

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Upon clicking “Submit,” an email will be sent to your registered email address. Click on the link “here” or copy and paste the URL to be taken to a new page to reset your password.

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Building Your Profile The Importance of Building Your Profile to 100% After you complete registration, you are ready to build your Profile! You must build your Profile before moving on to create your résumé and other professional documents. Building your Profile will allow you to create a simple and comprehensive summary of your career goals, skills, work experience, education and other career- related information. Completing your Profile will also increase the accuracy of keyword and phrase recommendations available to you throughout RésuméHero™, optimizing the performance of your résumé and its searchability by employers and hiring managers. Enter as much information as possible when completing this step, but if you do not have information to provide for a particular section at this time, you may update your Profile later. Your Profile is the Content of Your Résumé When you are creating your professional documents, you will have the ability to automatically populate your Profile information so you do not need to reenter your work experience, skills or other content needed in your résumé. By creating an inventory of all your career-related information in your Profile, you can reuse this content for each résumé and professional document you build. To get started, click “Edit” under Contact Information. Keep in mind that this information will show up on your résumé. You should check for spelling errors and take your time when filling out your Profile.

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After completing a section, click “Save and Continue.” You can also select “Save” on any of the Profile sections to complete your Profile at a later time. By clicking “Save” you will be taken back to the Profile screen. You can then select any section to complete the form, or you can go through the entire Profile wizard by clicking “Save and Continue” after each section.

For a complete résumé, continue building your Profile until all sections show a progress status of “Done." To complete a section, click on the section name and then “Edit.” Information you enter summarizes in the preview page in the right panel of the screen for easy review. After you have provided all applicable information, click “Build Résumé” to continue. You must at least complete your Contact Information, Goals and Skills before “Build Résumé” will activate.

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Edit Profile: Contact Information Complete the requested fields for this section of your profile by entering or editing the following information (all required information will be highlighted with a red asterisk):

o First Name o Middle Initial (MI) o Last Name o Street Address o Additional Address (Apartment or Suite #, etc.) o City o State o Zip o Phone Number (Ex: 555-555-5555) o Mobile Number

This information will be listed on your résumé. The system will store the email address you used to register for RésuméHero™, but if you need to change your email address, you will be able to do so in the next step when creating your résumé with tips on appropriate email addresses.

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Edit Profile: Goals When creating a résumé, it is critical to have a specific career goal and job target in mind. Creating a résumé that acts as a “catch all” will result in an unfocused résumé, and employers and hiring managers may not understand what position(s) you are qualified to fill. In your Profile, the goals section is strictly for your use and those who may be administering your service. None of this information, except the Desired Job Title, is shared directly on your résumé, and you may update this at any time. Selections in this section will also help determine additional recommendations you will see when editing your résumé. Employment Status Please select one of the 3 options that best suits your current situation. Your employment status will not be shared on your résumé, and this is only open information for you and those administering your service. Click “Save and Continue” once you have selected your current employment status.

Purpose of Job Search Next, you’ll be asked the purpose of your job search. Please select one of the 5 options that best suits your current situation. The purpose of your job search will not be shared on your résumé, and this is only open information for you and those administering your site. Click “Save and Continue” once you have selected the purpose of your job search.

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Desired Industry You may select up to 5 industries that are of the most interest to you. If you do not see your desired industry, please try to find the industry that best matches what you are looking for. You will be able to indicate a specific job title that is of interest to you in the next step. Available Industries

Architecture and Engineering Installation, Maintenance and Repair Arts, Design, Entertainment, Sports and Media Legal Building and Grounds Cleaning and Maintenance Life, Physical and Social Science Business and Financial Operations Management Communication and Social Service Military Specific Computer and Mathematical Office and Administrative Support Construction and Extraction Personal Care and Service Education, Training and Library Production Farming, Fishing and Forestry Protective Service Food Preparation and Serving Related Sales and Related Healthcare Practitioners and Technical Transportation and Material Moving Healthcare Support

Desired Job Title When entering your Desired Job Title the system will populate suggested job titles for you. These job titles are the most popular job titles and keywords used by today’s employers and recruiters when searching for candidates. Selecting a suggested job title will help align your résumé with employer searches, improving its efficiency. We suggest you type slowly in order to see the matching job titles when you are entering in your Desired Job Title. You are required to provide at least one example of a desired job title. If you do not see a Desired Job Title that works for you, the system will let you enter your own text. It is strongly suggested you try to find a job title that is recommended by the system so that you are utilizing the most popular and recognized job title according to recruiters.

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Edit Profile: Skills The list of available Skills is derived from the U.S. Department of Labor’s categorization of skills. By selecting your relevant skills from this list, you can improve the performance of your résumé as these are the same skills employers search for when seeking candidates. It is recommended your select your top 5-7 strongest skills. You will have the ability to add more skills when creating your résumé(s). Hovering over a skill will display a short description so you can see what a skill means to help determine if it is applicable. When selecting a skill, you will be prompted to rate how comfortable you are in that area. This rating is strictly for your use and is not required. The rating will have no impact on the résumé.

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Edit Profile: Work Experience Enter your most recent job title and start by typing the first few letters of your current job title. We suggest you type slowly in order to see the suggested job titles. Try finding a job title from the menu that best matches your actual job title instead of entering free-form text as these are the most popular job titles and keywords used by employers and recruiters today. If you cannot find a close match, the system will let you enter free-form text.

For each position you list under Work Experience, you will be required to provide the following information:

Job Title Company Location Dates of Employment (From: Month/Year, To: Month/Year or Present)

It is encouraged you describe your role, responsibilities, and/or achievements for that position in the available space. Be sure to check for any spelling errors as you enter information for your Work Experience and make changes as needed. If you do not have current Work Experience to add at this time, include any Volunteer Experience in this section. Volunteer Experience is valuable and important to include in your Profile. You can provide more information for Volunteer Experience by entering a job title (i.e. “Volunteer), the company information (i.e. the name of the organization or company you volunteered for), the location, dates, and any responsibilities or achievements from that experience.

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RésuméHero™ Recommendations Upon selecting one of the suggested job titles, RésuméHero™ Recommendations will load and offer suggestions on tasks, activities, and skills that other job seekers perform or have in that same position. If you have difficulty describing your role or day-to-day responsibilities, it is encouraged you review these recommendations for ideas on what to include in your Profile. If any recommendations apply to you, add it to your Profile by selecting the checkbox next to the appropriate item. These items will be saved as bullet points you can later use in your résumé and edit by adding your own unique accomplishments and career successes. **Note: Skills you already selected in the previous Profile section will automatically be checked.

Tasks and Activities

Skills

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Edit Profile: Education and Training Select your education type, specialization/major (if applicable), and include your institution’s name, location and graduation month/year.

Edit Profile: Awards and Honors Include any Awards and Honors you may have obtained throughout your career. If you do not have current Awards or Honors you want to include, click “Cancel.” You will be able to update your Profile at a later time.

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Edit Profile: Tools and Technology List your technical skills including, but not limited to, computer skills (ex: C++, SQL, Windows, etc.) if applicable. Include the number of years of experience you have in that skill and your level. If you do not currently have specific technical skills to include, click “Cancel.” You will be able to update your Profile at a later time.

Edit Profile: Publications If applicable, list relevant published material you have created. Include the title of the publication, the publisher, date and other information such as joint author names. If you do not currently have published material to include, click “Cancel.” You will be able to update your Profile at a later time.

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Edit Profile: Affiliations If applicable, provide information on your job or industry-related affiliations, and list the name of the organization(s). You can also include additional items such as the titles you hold and your months/years of service. If you do not currently have affiliations to include, click “Cancel.” You will be able to update your Profile at a later time.

Edit Profile: Volunteer Work If applicable, include any job or industry-related volunteer work you do. List your role, the name of the organization you volunteer for, the location, and months/years of service. If you do not currently participate in any volunteer work, click “Cancel.” You will be able to update your Profile at a later time.

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Congratulations on completing your profile! When each section is marked “Done,” your profile is 100% complete, but you may fill out any incomplete sections as your career experience evolves. You are required to complete at least the Contact Information, Goals and Skills sections. Next, select “Build Résumé” to begin creating your résumé or other professional documents.

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Creating Professional Documents Now you are ready to begin creating your professional documents! With RésuméHero™, you can build up to 5 résumés, a cover letter, a thank you letter and a reference sheet to share with hiring managers for open positions you are seeking. First, select the type of document you would like to build and include a name for the document. **Note: You can quickly populate your document with your Profile information by marking the check box. Information added or deleted from your document will not affect your Profile.

Easily flip through the available templates for your document to select a preferred style based on your experience level – entry, professional, or executive. Click “Preview” for a closer look or “Create” to continue building.

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When you have selected a document and your desired template, your document will appear in the preview screen so you can continue editing and customizing your document to your preferences. Hover over any section of your document to Edit the content.

At any time, you may select one of the documents you are working on from the document selector at the top of the screen by clicking on the one you want to edit. The selected document will be highlighted in orange.

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You may select a cover letter, thank you letter or referenced page you are building and choose to:

o Create – build additional documents including résumés, a cover letter, a thank you letter

and a reference sheet o Template – change the template style for a document you are working on o Print Preview – view what your document looks like before export o Delete – erase a document you are working on o Export – save a copy of a document as one of the following file types

o Microsoft Word o PDF o Plain Text

o Done – mark the document as completed

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Document Editing Tools Edit Section To edit a section of your document, select the “Edit” icon to open the section.

When editing a section, you can read helpful Writing Assistant tips for recommendations on how to edit your document. Please review these for suggestions on how to write content for a particular section of your résumé.

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Information you may have saved to your Profile will populate in the template you have selected. You can use your Profile content and continue adding more information in any section of your résumé. You can also delete information on the résumé document without it affecting your Profile.

Based on the desired industry/industries you selected in your Profile, a Keyword Bank will be available to you when editing your Work Experience. This is a list of top keywords for your desired industry that you should incorporate into your résumé content where applicable.

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Delete Section or Item If a section of the résumé is not applicable to you at this time, you can remove this section by clicking the “Delete Section” icon.

If you deleted a section of your résumé but would like to add it back to your document, click the “Recover” icon.

For Education and Work Experience, where you may have multiple items listed, you can delete a single item be selecting the “Delete Item” icon.

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Move Section or Item To move a section and/or item within your document, select the “Move” icon.

You will be able to click and select the section or item you would like to move. Use the arrows to move that section or item up or down within your document. Select “Save” to complete the change.

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Add Section or Item Click “Add a section” at the bottom of the document to add a new section to your document that is not already available on the template.

Click on “Edit Section Title” to create a section name then select “Save” to apply the title change.

Under “Section Content” enter any information you would like to include in this new section then click “Save.”

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To add a new item under an existing section like Work Experience or Education and Career Training, select “Add” for the corresponding section. **Note: This information will only be saved to the résumé you are editing. Select “Edit Profile” to apply this addition to all your résumés.

The pop-up for the selected section will appear for you to enter additional information and save.

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Updating Your Profile It is recommended that if you have any additional career information you want to provide, you should update your Profile so that it is stored and you can use that information in creating other résumés. Select “Edit Profile” on the left side of the screen to open the Profile sections. A job seeker can save their updates and instantly apply those to all their existing documents so they don’t have to reenter this information for each one they may have already created.

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Congratulations! Once you complete your résumé – and have it approved by your administrator, career advisor or case manager if applicable – you are now ready to post your document to your CareerBuilder job seeker account. Posting your résumé will allow over 300,000 employers and recruiters to search for your résumé to see you’re the right candidate for a position (should you select a Public setting). Similarly, you will be able to use your résumé to immediately apply to jobs available on CareerBuilder.

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Posting Your Completed Résumé to CareerBuilder If you are editing a résumé, the “Done” option in the menu bar will automatically change to “Post,” allowing you to post your completed résumé to your CareerBuilder job seeker account at any time.

How to Post Your Résumé **Please review your résumé or have it approved by your services administrator before posting. You can have up to 5 résumés posted to your CareerBuilder account. Select the Résumé document you wish to post.

Click “Post” on the document or from the menu options.

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If this is your first time posting a document in your current session, you will need to provide your CareerBuilder account credentials including the email address and password you used to create your

CareerBuilder account. To post your résumé to CareerBuilder through RésuméHero™, you must enter your CareerBuilder account credentials when prompted. If you log out of RésuméHero™ or your session times due to inactivity, you will be prompted to provide your CareerBuilder account credentials before posting again.

Enter your CareerBuilder account credentials and click “Login & Continue.”

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Next, select your résumé visibility preference for posting. Public: This selection is used when you are unemployed or are openly searching for a new position. It will allow employers to find your résumé to determine if your qualifications fit their current opening. Private: This selection is used when you are actively employed, are not searching, and/or do not want employers to see you are actively searching for openings.

Enter your Desired Job Title so employers know what positions you are targeting. Choose a name that is consistent with the position you are seeking.

Finally, click “Post It!” then “Confirm” when you are ready to submit your résumé.

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If your résumé has been successfully posted, you will see a confirmation below the visibility options.

Log in to your CareerBuilder account to see your résumé and start applying! On your “My CareerBuilder” page, select Résumé & Cover Letters to view your résumé(s) once posted.

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Résumé Post Errors If your résumé post was unsuccessful, you will receive one of the following error messages.

The system could not find a CareerBuilder job seeker account associated with the email address you provided. Click the “here” link to be directed to the . Once job seeker account creation page on CareerBuilderyour account is created, you can return to RésuméHero™ and enter your new credentials.

The password entered does not match the password your CareerBuilder job seeker account has logged. Click the “here” link if you have forgotten your password and reset it on CareerBuilder. Once your password has been reset, return to RésuméHero™ and enter your new credentials.

You already have 5 résumés posted to your CareerBuilder job seeker account. You must delete one of the résumés posted on your job seeker account before posting another from RésuméHero™.

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New to CareerBuilder? In order to post a résumé, you will need to have a registered CareerBuilder account already created. If you have not created a CareerBuilder account, you may go directly to http://www.careerbuilder.com/ to create one. Get started by selecting the “Sign In” option in the upper right corner of the CareerBuilder.com homepage.

Click “Sign up now!” under “New to CareerBuilder.com?”

At the top of the registration form, please select “I will be using CareerBuilder.com as: a Job Seeker.”

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Please complete all the required fields in the registration form then click “Register Now!” at the bottom of the form.

**If you do not wish to receive Newsletter and Career Resources or Product & Sponsor Information, please deselect these options. You will be welcomed with additional information. Please click “No thank you. Please continue…” at the top of the screen to be directed to your CareerBuilder account:

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Updating Your Account Information If you would like to update your account information, select “Manage My Account” in the upper right corner of the screen.

Select “Manage My Account” to update the following information:

o Password

o Security Question

o Response to Security Question

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IT Specs RésuméHero™ Operating System and PC Specs Browsers (choose one of the following) Software Recommended Minimum More information Mozilla Firefox

15.0+ 12.0 http://www.mozilla.org/en-US/firefox

Microsoft IE 9.0 8.0 http://windows.microsoft.com/en-us/internet-explorer/products/ie/home

Chrome 21.0+ 18.0 https://www.google.com/intl/en/chrome/browser/

Settings (all are required)

JavaScript Enabled Cookies enabled Pop-up blockers whitelisted for this domain (www.cbrésuméhero.com)

Plugins

Adobe Flash Player 11 Adobe Reader 10