gemba walk questions
DESCRIPTION
A dozen questions to aid in our Gemba Walking.TRANSCRIPT
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12 Gemba Walk
QuestionsWhat is...?
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Created by Tom Curtis 2011Blog: www.onimproving.blogspot.comPresentations: on www.slideshare.net/onimproving Email: [email protected]: @onimproving
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IntroductionOne of the key tenants in practicing Lean is to “Go and See,” sometimes called Gemba Walking. The Gemba is the place of action or “the real place”. If we are to lead
improvement we need to spend time where the action is taking place. What follows are 12 questions to help us to
enhance our Gemba Walks and tips about what to look for to help answer the specific questions. As we practice our walking, we can exercise our “Kaizen Eyes” and see more
opportunities to correct and improve. There is no replacement for going and seeing. As we go we must
ensure we show respect for people and their contributions and help them to see as well. Let’s get walking.
--Tom Curtis
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Whatis
the value created?
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Look for:What the Customer Pays for
Activities done CorrectlyThe Expected Output
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Whatis
theprocess?
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Look for:Steps required to add Value
Flow between StepsDivision of Labor
Standardization of Activities
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Whatis
normal/abnormal?
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Look for:Standard Processes
Expected StateVariation to Expected State
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Whatis
workingwell?
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Look for:Standards being Followed
Opportunities to ComplementPositive Lessons to Share
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Whatis
not beingmaintained?
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Look for:Checklists to ReviewState of Equipment
Cleanliness of Work AreaPace and Flow of Process
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Whatis
broken?
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Look for:What is not Working
Standards not FollowedEquipment requiring Repair
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Whatis
not understood?
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Look for:Variation from Standard
Opportunities for Training
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Whatis
notdocumented?
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Look for:Undocumented Process Steps
Missing Standard Work
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Whatis
creatingwaste?
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Look for:Ohno’s 7 Wastes
InconsistencyScrap or Damage
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Whatis
creatingstrain?
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Look for:Poor Ergonomics
Overburdening Activity
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Whatis
creatingunevenness?
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Look for:Stop and Go
Bumpy Output Requirements
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Whatis
notvisible
enough?
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Look for:Signals not Clear
Metrics not easy to Read