Gartner IT Infrastructure & Operations Management Summit 2013

3 – 4 June | Berlin, Germany | gartner.com/eu/iom

© 2013 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. or its affiliates.For more information, email info@gartner.com or visit gartner.com. 1

Delivering More for Less in an Age of New Complexity

TAbLe Of CONTeNTS

2 Key Takeaways

2 Attendee Snapshot

3 Top 5 Most-Attended Sessions

4 Keynote Sessions

6 Sponsors

7 Post Event Resources

SAve The DATeThe Gartner IT Infrastructure & Operations Management Summit 2014 will take place on 2 – 3 June in Berlin, Germany.

We hope to see you again!

TrIp repOrTThe Gartner IT Infrastructure & Operations Management Summit 2013 was held on 3 – 4 June at the Estrel in Berlin. This report summarizes and provides highlights from the event.

Overview2013 marked the second Gartner IT Infrastructure & Operations Management Summit with over 400 attendees from 32 countries. The theme was “Delivering More for Less in an Age of New Complexity” and to provide solid advice on achieving that goal we designed a robust agenda addressing issues around: Lowering Cost, Increasing Business Value, IT Operations Excellence, Mobile, Client Computing and Networks, and Virtualization and Cloud Computing. The subjects included current thinking on sustainability issues, sourcing practices and Gartner for Technical Professionals also advised on some deeply technical issues.

Gartner’s goal for this event was to inspire IT Infrastructure and Operations leaders to identify and work towards the optimal level of complexity for all points in their organization and infrastructure. Highlights included keynote guest speaker Jim Lawless — who inspired delegates to face their fears and dictate their own life story — and powerful end-user case studies from Tata Global Beverages, Swedbank, Société Générale Equipment Finance and many more.

The Estrel, Berlin, GermanyMilind Govekar and Ian Head speaking at the Gartner IT Infrastructure & Operations Management Summit 2013

Gartner IT Infrastructure & Operations Management Summit 20133 – 4 June | Berlin, Germany | gartner.com/eu/iom

2

Key Takeaways

We’d like to leave you with these key takeaways from the event.

Trends That Will Increase Software Costs

•Workwithbusinessleaderstodeterminewhichcostincreasesarejustifiableunderavalid business case and which costs are not.

•RecognizethatBYODcanshiftcoststothedatacenter,andinanumberofcasesmayincrease them.

•Ensurethatbudgetorchargebackplanninghastakenthesejustifiablecostsincreasesinto account and can pay for them.

Significantly reducing I&O Costs: The Next round

•Don’tassumethereisa“magicbullet”!

•UtilizeGartner’sTCIO;costreductionimpactswithourframework.

•ReviewtheprogressofyourI&Ocostreductionprojects;establishnewbaseline. Re-establishcostsavingsprojectteam;reviewgovernance.

Making IT Customers Accountable for IT funding

•Reviewwhatcostdataiscurrentlyavailable

•Startcapturingmissingdataassoonaspossible

•Mapoutallsupportingcostmanagementprocesses

•Planhowtostartoptimizingtheseprocesses

Use Metrics to Change I&O behavior to focus on business Goals

•Reviewthecurrentmetrics,andeliminatethosethataren’tactionable.

•Clarifyoreliminateambiguousmetrics.

•Examinemetricsagainstabalancedscorecardtodeterminetheirmaturity.

•Createbalancedtrianglesusingyourmetricstodeterminewhetheryouhaveamultidimensional approach to measure the I&O.

Unix Against Linux: Survival of the fittest

•UseUnixforhighperformancevirtualization(numberofVMsperCPU,memoryperVM,totalVMs),security,onboardspecializedprocessing(e.g.,encryption).

•WhenplanningaUnixmigrationexitstrategy,makeLinuxapriority;orconsiderWindowsifprimarilyaWindowsshopwithfewLinuxskills,andstrongexpansionofWindowsisanticipated.

•Begin/continueUnixmigrationplansin2013to2014forallotherapplicationsexceptthose with extreme uptime, latency and compliance requirements, and for those with sensitiveclientinformationaccess(whichcanoccurlater,around2017).

Smartphones and Tablets in the enterprise: Trends, Directions and Strategies

•Identifyhowyou’regoingtodealwithminimizingthenumberofplatforms,architectures,and tools supported.

•IdentifyhowyouwilldealwithmultiplatformandBYODrequirementsfortheirfulllifecycle.

Who participated in the 2013 conference?

Top 5 job titles

•Management

•Director

•CIO

•Architect

•VP

Top 5 job roles

•ITInfrastructure&Operations

•ITInfrastructure&Operations — Data Center

•EnterpriseArchitecture

•ITInfrastructure&Operations — Operations

•ITInfrastructure&Operations — Planning and Project

Top 5 industry sectors

•Banking,FinanceandInsurance

•TechnologyandTelecom

•Manufacturing

•Government

•Healthcare

ATTeNDee SNApShOT

3

•Selectasmallbutsufficientportfolioofmobiledevelopmenttoolstoaddresscurrentplatform and application needs in B2E and B2C.

•Looktoupgradeyourexistingmobileenterprisestrategyifit’sbeenaroundforsixmonths or more.

The Mobile Scenario: Understanding Mobile Trends Through 2017

•ExplorenewwaystomanageandsecuredevicesandappsforBYO.

•Findinnovativewaystousemobiledevices,appsandservices.

•Mobilestrategyisaprocessnotadocument,updateitfrequently.

•Stayagileandtacticalwhenselectingtools,partners,processes.

When to Consider a Second virtualization Technology for Your portfolio

•Consolidateinfrastructureandoptimizetheprojectsbyservices,sizes,andcomplexity—not technology silos.

•Usevirtualizationinitiativestoimprovealldatacenterworkloads,includingphysical.

•Setyourownvirtualizationceiling(maximum80%today,maximum90%by2015)—notavendororsupplier!

IT Operational Analytics: big Data for the Data Center

•DeterminetherolethatIToperationsanalyticscanplayinanarchitectedapproachtoperformance and availability monitoring.

•Don’ttrytodotoomuchtooquickly.Beginwithmodeldiscoveryandrootcausedetermination. Predictive analytics requires deep cultural change to be truly effective.

•Rememberthatanalyticsismore(alotmore)thanunstructuredtextsearch.Patterndiscovery and inference are critical.

•TothePoint:ImplementingandManagingCloud?FollowTheseTop10ActionstoSucceedMilind Govekar, Gartner

•DevOps—AStepbyStepImplementationCameron Haight, Gartner

•AgileITOperations:LookingBeyondITILIan Head, Gartner

•SignificantlyReducingI&OCosts:TheNextRoundIan Head, Gartner

•End-UserCaseStudy:ITProcessRe-engineering—aRadicalChangeMichael Quint, CIO, Société Générale Equipment Finance

TOp 5 MOST-ATTeNDeD SeSSIONSATTeNDee SNApShOT

Very productive two days, focused on IT Operations Management, with right size of groups and experienced speakers. Rien Lemsom, Director of Global IT Operations, Kraton

Gartner IT Infrastructure & Operations Management Summit 20133 – 4 June | Berlin, Germany | gartner.com/eu/iom

4

Keynote Sessions

Gartner Opening Keynote: Dealing with Complexity Through Design-Centered IT

Cameron haight, Gartner

The complexity that has evolved within IT over several decades will not be solved overnight. It also will not be solved by merely making things simpler. Simplicity, as we discovered, is not always operationally more simple. Rather, solving complexity will require a holistic, systems-oriented approach that incorporates solutions-based design thinking. In this context, our designs need to not be simpler per se, but to be able to absorb more complexity and thus offload some of the cognitive overload that our end users are having to increasingly cope with.

The world needs complexity because the problems we are trying to solve within IT are not always trivial, but as systems designers we should not impose this upon our customers. Finally, as systems architects, we need to make sure to incorporate the concepts of sociable design and cognitive congeniality such that our systems are increasingly able to adapt to the way people work, and not force people to adapt to the way machines work.

•Acceptthatcomplexityisrequired–butlimittheimpactonyourclients

•Focusontheentiresystem,emphasizedesignthinking

•Investinthemostadaptivecomplexsystemeverdevised–yourpeople

Gartner Closing Keynote:

Milind Govekar and Ian head, Gartner

Two days of intensive information exchange in Berlin with the opportunity to hear Gartner’s advice concluded with the final keynote. The breadth of coverage was huge, as indeed are the responsibilities of infrastructure and operations in all our client and prospect organizations.

The theme of “Delivering More for Less in an Age of New Complexity” had been addressed with Gartner’s strategic and technical thinking from some of our most respected analysts on subjects as diverse as the Top Technology Trends, Virtualization Scenarios, Sourcing Best Practices, Data Centre Sustainability, Cost Reduction and Financial Management to name but a few. It is clear that infrastructure and operations practitioners have some of the greatest challenges in the IT business. Our attendees left with a wealth of Gartner’s best and most current advice on how to stay ahead of the game and chart a roadmap for the future–withconfidence!

•Reviewwhatcostdataiscurrentlyavailable

•PerformamaturityassessmentofyourI&Otobuildyourroadmap

•Looktoupgradeyourexistingmobileenterprisestrategyifit’sbeenaroundforsixmonths or more.

•Usevirtualizationinitiativestoimprovealldatacenterworkloads,includingphysical.

Cameron Haight Research VP

Milind Govekar Managing VP

Ian Head Research Director

5

Guest Keynote Speaker: Data Driven performance

Mark Gallagher, formula One Industry expert

The Formula One motor racing industry has undergone a dramatic transformation over the last two decades due to the information technology revolution, helping teams to reinvent the way they do business. This has driven new systems and processes which have helped the teams to recognise that data can be mined to create not only significant improvements in performance but mitigate risk and help guarantee positive outcomes. It has led to a step-change in Formula One’s safety record, ending the fatalities which were previously a feature of this high-speed sport. The incremental process and performance improvements brought about by data analysis has also led to a culture of constant improvement, reducing pit stop times to the 2 second mark reached in 2013. Finally, F1’s recognition that data is the key business currency has allowed it to diversify into new markets, selling its data-driven know-how to new customers.

Guest Keynote Speaker: Taming Tigers

Jim Lawless, Author and CeO of Taming Tigers

These are times of enormous change in all areas of business and professional life — but the technology community is leading the change. Never has there been such an opportunity for a technology professional to impact upon a business or an industry — yet howmanywill?Theindividualdecides.Weareallwritingthestoryofourlives.Whetherwe write what it is in our heart and soul to write or whether our “Tiger” — our fears and insecurities — will dictate our story to us is the question.

Of all of the Ten Rules for Taming Tigers, I wanted to stress two to the audience in Berlin. The first was Rule 1: Act Boldly Today, Time is Limited. It forces us to confront the Tiger — andthereforetorealisethetrueblockweface(andtorecognisethatitsinternal).But,moreexcitingly, it asks us to change things today, to make today and adventure, and can move us toward the decision to commit. Second was to challenge the Rulebook — Rule 2. The tech community is challenging our Rulebook every day — but are the changing their own as fast — seizing opportunities, speaking with an authoritative voice to the Board, driving innovation?

You’rewritingyourstory—writeyourselfablockbuster?

Mark Gallagher Formula One Industry Expert

Jim Lawless Author and CEO of Taming Tigers

The best IT event that I have ever attended. This summit opened my eyes to things that have never been seen before. Naser Saeed Al Abeedi, Section Head, Infrastructure, Ma’aden Phosphate Company

Gartner IT Infrastructure & Operations Management Summit 20133 – 4 June | Berlin, Germany | gartner.com/eu/iom

6

Thank you to our Sponsors

premier

platinum

Silver

Media and Association partners

7

post-event resources

Customizable post-event worksheetTake a moment to complete your own post-event trip report, a valuable resource for future reference and a great way to share with colleagues what you learned. Click here to access the trip report worksheet.

Learn more with relevant researchWanttolearnmoreaboutthetopicsthatinterestyoumost?Turntotheendofeach session presentation for a list of related Gartner research notes. Select Gartner research is available on demand at gartner.com.

Gartner has you coveredView the full Gartner Events Calendar! �

The World’s Most Important Gathering of CIOs and Senior IT executives

CONNeCT WITh GArTNer eA

I&O eveNTS ArOUND The GLObe

Connect with Gartner IT Infrastructure & Operations Management Summit on Twitter and LinkedIn.

#GartnerIOM

GartnerITInfrastructure&OperationsManagementSummit

Gartner Data Center Summit 201325–26November | London,UK

Gartner Data Center Conference 20139–12December | LasVegas,NV

Gartner Infrastructure, Operations & Data Center Summit 20143 – 4 March | Sydney, Australia

Gartner Data Center Summit 20141 – 2 April | Sao Paulo, Brazil

Gartner Infrastructure, Operations & Data Center Summit 201412 – 13 May | Mumbai, India

Gartner Infrastructure & Operations Management Summit 20142 – 3 June | Berlin, Germany

Gartner Infrastructure & Operations Management Summit 20149–11June | Orlando,FL

It’s a great place to find new and right ideas as well as get up to speed of what the hype is. Diego Prado, Team Leader Process Operations, Hoffmann La Roche Pharma — Switzerland