gartner it infrastructure & operations management summit...

Gartner IT Infrastructure & Operations Management Summit 2012June 5 – 7 | Orlando, FL gartner.com/us/iom

HOT TOPICS

Enterprise mobility

Private/public cloud computing

Moving beyond server virtualization

Cost optimization

Data center space, power and cooling

ITIL and process improvement

Improving IT service quality

Business value

EARLY-BIRD DISCOUNT Save $300 when you register by April 6!

Delivering Accelerated Business Value: Cloud, Mobility & More

2 Gartner IT Infrastructure & Operations Management Summit 2012 | June 5 – 7 | Orlando, FL


The reign of the PC is over. A new

era is emerging, one that will require

enterprises to fundamentally rethink

how they deliver services to users.Gartner Research published January 2012

3Visit gartner.com/us/iom for agenda updates and to register

GARTNER EXCLUSIVES• Unbiased, fact-based focus

• Opportunity to access the industry knowledge of Gartner analysts

• High-impact, comprehensive content

• Immersive learning

• Dynamic peer-to-peer networking

• The latest evaluation of technologies and providers

• Creative solutions to complex problems

TABLE OF CONTENTS 4 Keynote Sessions

5 Meet the Analysts

6 Agenda Tracks

7 Summit Features

8 Agenda at a Glance

10 Session Descriptions

18 Solution Showcase

19 Registration


New demands bring new opportunitiesAre you ready to meet expectations for improved business value? Can you deliver greater support and speed? The transformation of IT into a service business has begun. The enterprise is demanding access to anything, anytime and anywhere. And the challenges — identifying the right cloud computing opportunities, addressing the complexity of pervasive mobility in the form of new smartphones, tablets and services, rethinking IT operations in the light of emerging models like DevOps — are multiplying. How can you accelerate the maturity of your technology, people and processes at a time of heightened demand?

A must-attend for every I&O executiveNo other conference covers the many critical dimensions of I&O so

comprehensively — from not-to-be-ignored trends such as Big Data to fabric

computing to the growing demand for virtualization in storage and the desktop.

Our goal: to help you positively impact and improve the maturity of your technology,

people and processes to deliver faster and more agile IT services at a lower cost.

You’ll see how to:

• Use the same or fewer resources to deliver more IT-driven growth and innovation

• Know which tactical investments to make today to prepare for a private

cloud strategy

• Deal with the impact of mobility and new models of communication — from

smartphones to tablets

• Exploit virtualization — beyond servers — at the highest levels

• Determine which data center technologies deliver ROI the fastest

• Align I&O acquisition strategies to your enterprise cost structure

• Discover how IT can drive business value to develop its role as strategic partner

• Achieve and maintain operational excellence by harnessing the power of

technology innovation

Extremely useful. Very knowledgeable

analysis. Great talking to peers.Margaret Troncelliti, IT Technical Director The Wharton School, University of Pennsylvania


KEYNOTE SESSIONS

Gartner Keynote: Ten Emerging Trends That Will Impact Infrastructure and Operations

Strategic planners have long realized that efficient planning must be accomplished by looking from the outside in. Internal, market and societal trends are rapidly converging, and many of these will dramatically affect infrastructure and operations planning. This presentation highlights the most crucial trends to watch over the next five years.

Gartner Keynote: Applications 2020 — The Impact on Infrastructure and Operations of Current and Emerging Trends in Applications

IT leaders are exploring SaaS, social, collaboration, mobile and intelligence to drive breakthroughs in revenue growth, organizational performance, customer loyalty and innovation. Learn more about these emerging technologies, how to balance new and legacy investments, and what infrastructure and operations executives need to know and do to support these trends.

Gartner Keynote: DevOps — Rethinking IT Operations

For the past decade, IT operations has been following a best practices “playbook” that has not delivered on the promises of sustained improvements in IT serviceability. The ability to deliver on these promises will not be found in technology, but rather in a radical rethinking of IT operations culture and conventional wisdom. This keynote explores DevOps, an emerging approach that may provide a solution to the IT operations conundrum.

David J. CappuccioManaging Vice President

Cameron HaightVice President

Yvonne GenoveseVice President and Distinguished Analyst

Mike ChubaVice President and Conference Chair

David M. CoyleManaging Vice President

Gartner Closing Keynote: Getting Ahead of 10 Infrastructure and Operations Developments

Over the three days of the summit, participants get to the heart of the important trends, scenarios, best practices and strategies that are vital for IT infrastructure and operations. This closing keynote identifies the critical strategic and tactical take-aways from all the sessions, and offers actionable advice for what to do when you get to the office on Monday morning.


MEET THE ANALYSTS

Jeffrey M. BrooksDirector

Mike ChubaVice President and Conference Chair

Ken DulaneyVice President and Distinguished Analyst

David J. CappuccioVice President

Terrence CosgrovePrincipal Analyst

Ted ChamberlinVice President

David M. CoyleManaging Vice President

Thomas J. BittmanVice President and Distinguished Analyst

Carl ClaunchVice President and Distinguished Analyst

Bern ElliotVice President and Distinguished Analyst

Matthew BrisseDirector

Ronni J. ColvilleVice President and Distinguished Analyst

Yvonne GenoveseVice President and Distinguished Analyst

Sheila ChildsVice President

Debra CurtisVice President

Gartner analysts draw on the real-life challenges and solutions experienced by clients from 11,500 distinct organizations worldwide.

Cameron HaightVice President

Jonah KowallDirector

Neil MacDonaldVice President and Gartner Fellow

Mark A. MargeviciusVice President

John R. PhelpsVice President

Jay E. PultzVice President and Distinguished Analyst

Phillip RedmanVice President

Dave RussellVice President

Michael A. SilverVice President and Distinguished Analyst

Nik SimpsonDirector

George SpaffordDirector

Stanley ZaffosVice President

Tim ZimmermanDirector


Mobile, Wireless and Client Computing: What I&O Needs to Know and Do Now The PC era is over. What’s required now is new thinking for a more complex infrastructure that can support new choices in architecture, work styles and device types such as tablets and smartphones. It’s a dramatic change that will impact infrastructure and operations. Discover what I&O needs to do to provide support and management without stifling innovation or escalating costs.

Unlocking the Value of the Cloud Private cloud computing is moving rapidly from drawing board to deployment as organizations look to achieve some of the success of the notable public cloud providers. Discover how enterprises must change their processes, skills and organizational structures to best support the evolving public, private and hybrid cloud service delivery models.

IT Operations: Pursuing Operational Excellence This track offers an in-depth look at achieving and maintaining IT operational excellence to harness the power of technology innovation and provide business valued services. Discussion topics include: increased complexity of the IT environment, how to lower costs, the impact of cloud and virtualization, process frameworks, social media in IT operations and DevOps, and trends regarding management technology.

Innovating to Maximize Data Center Efficiency Server, storage and data center trends continue to make rapid improvements due to the life cycle geometric shrinkage that enables larger, more efficient server multicore designs, increased storage densities and greater network bandwidth. Fundamental and transformative changes are also occurring in how data centers are designed and retrofitted. See how to optimize your data center in the face of increased demand and availability.

Virtualization: Moving From Adolescence to Maturity Server virtualization may be an accepted practice throughout the data center, but demand for virtualization in other guises — storage and desktop — is rapidly gaining pace. This track addresses how virtualization can be taken to the next level in the entire IT environment: servers, clients, storage and applications. Also discussed are best practices and critical factors for successful deployment and cost effectiveness.

How I&O Can Deliver Value to the Business CIOs are becoming increasingly focused on how to position IT as an enabler of business objectives. This track provides insights on where IT can drive business value, and how it can do a better job of linking I&O initiatives to business strategies to ensure I&O is viewed as a strategic partner.

USE OUR MOBILE APP

Manage your summit agenda using your mobile device. This app —

compatible with iPhone, BlackBerry and Android devices — has all the Agenda Builder features to create your personal agenda and browse sessions, speakers and sponsors. Plus, you can send and receive messages to attendees pre-event, access all social media channels and view event announcements.

A value-driven agenda for I&O leaders

AGENDA TRACKS

GARTNER EVENTS ON DEMAND

Your I&O summit registration fee includes a full year of complimentary access to Gartner Events On Demand. View presentation materials synched with streaming video of analyst sessions and searchable speaker captions. Every analyst-led session — including Gartner keynotes — along with select solution provider sessions, are captured.

CONNECT WITH GARTNER

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Like “Gartner”


See what sets us apartIn-depth analyst presentationsDiscover the depth and power of Gartner research live at analyst-led track sessions — 50 in all. Experience new ideas and “a-ha” moments that take you to the next level of insight and action.

Actionable take-awaysLeave the event with key recommendations and a list of related research for each Gartner presentation — proactive take-aways to help you better scope and execute your initiatives, and address the priorities of your stakeholders.

Peer-to-peer networkingFrom analyst-user roundtables to networking breakfasts, interact with other decisions makers responsible for budget, strategy, implementation and product selection.

Net IT Out sessionsAre you focused on the essentials? Net IT Outs let you zero in on hot-topic areas in less than 30 minutes.

End-user case studiesHear real-world case studies from I&O leaders. It’s a great way to benchmark yourself against other organizations with comparable issues.

Solution Showcase and solution provider sessionsDeveloping successful I&O initiatives means selecting the right technologies for your needs. Gain product and market knowledge for sound decision making at our Solution Showcase and in solution provider sessions.

Technical Insights sessionsDesigned specifically for IT technologists by IT technologists, these sessions deliver in-depth, tactically focused research and decision support tools to help you better assess technologies and services specific to infrastructure and operations.

ANALYST ONE-ON-ONE CONSULTATIONSSign up for up to two private, 30-minute consultations with the Gartner analyst of your choice, and get targeted advice on the specific I&O challenges you’re currently facing.

ANALYST-USER ROUNDTABLESThis year’s event includes 22 analyst-user roundtable sessions. Moderated by Gartner analysts, these popular peer-to-peer discussions provide you with the opportunity to explore today’s hottest issues in an informal setting.

SUMMIT FEATURES

NEED TO JUSTIFY YOUR ATTENDANCE?Our Justification Toolkit can help you make the case for attending. Go to gartner.com/us/iom and download the ROI worksheet, customizable letter and trip report worksheet. All are designed to help you demonstrate the substantial and measurable value of the Gartner conference experience.


AGENDA AT A GLANCE

Agenda as of February 22, 2012, and subject to change.

Monday, June 4 3:00 p.m. Registration4:00 p.m. W1. Using the Gartner ITScore to Build an I&O Road Map for Improvement Jay E. Pultz, David M. Coyle4:00 p.m. W2. Building a Strategy and Business Case for Unified Communications Bern Elliot, Ted Chamberlin4:00 p.m. W3. Crafting a Cloud Computing Strategy Thomas J. Bittman, Neil MacDonald

Tuesday, June 5

7:00 a.m. Registration and Breakfast8:00 a.m. Welcome Address8:15 a.m. K1. Gartner Keynote: Ten Emerging Trends That Will Impact Infrastructure and Operations David J. Cappuccio, Vice President9:30 a.m. K2. Gartner Keynote: Applications 2020 — The Impact on Infrastructure and Operations of Current and Emerging Trends in Applications Yvonne Genovese, Vice President and Distinguished Analyst

Track AMobile, Wireless and Client Computing: What I&O Needs to Know and Do Now

Track BUnlocking the Value of the Cloud

Track CIT Operations: Pursuing Operational Excellence

Track DInnovating to Maximize Data Center Efficiency

Track EVirtualization: Moving From Adolescence to Maturity

Track FHow I&O Can Deliver Value to the Business

10:45 a.m. A1. The Mobile Scenario: Confusion, Complexity and Opportunity Through 2015 Ken Dulaney

BPET

B1. Public, Private or Hybrid: The Cloud Infrastructure Services Playbook for the Future Ted Chamberlin

BP ET C1. The IT Operations Scenario Ronni J. Colville D1. Leveraging New Technologies Into Agile, Cost-Effective Storage Infrastructures Stanley Zaffos

CO BPET

F1. Driving Innovation to Achieve Dramatic Improvements in IT Infrastructure and Operations David M. Coyle

CO BP ET

11:45 a.m. Attendee Lunch and Solution Showcase Dessert Reception

Theater Presentation: Gartner Magic Quadrant for Enterprise Information Archiving Sheila Childs

1:45 p.m. A2. The Impact of the Cloud on Mobility Phillip Redman BP

ET

B2. Technical Insights: Different Approaches to Fabric Computing Nik Simpson

ETTI

C2. Top 10 Strategic Technologies for 2012: Will You Be Able to Manage Them (Before They Manage You)? Cameron Haight

ET D2. The Future of Servers and Operating Systems Carl Claunch

BPET

E2. The Virtualization Scenario: Convergence of Everything Thomas J. Bittman

BP ET

2:15 p.m. Attendee Lunch and Solution Showcase Dessert Reception Conclude

3:00 p.m. Solution Provider Sessions

4:15 p.m. A3. Choosing Between Different Client Computing Architectures: Easier Said Than Done Mark A. Margevicius

COBP ET

C3. The Future of Backup May Not Be Backup Dave Russell CO BP

ET

D3. Best Practices in Data Center Consolidation John R. Phelps, Mike Chuba

CO BP E3. VDI and Other Virtualization Strategies to Securely Support and Manage a Dynamic Workforce Phillip Redman, Neil MacDonald

BPET

F3. Leveraging Mobility, Content and Communications Into Your Business Processes Bern Elliot

BP ET

5:30 p.m. A4. The Battle for Your Desktop — Microsoft, Apple, Google and Beyond Michael A. Silver

COBP

B4. Technical Insights: Managing Storage in the Public Cloud Matthew Brisse

BP ETTI

C4. Lessons Learned From Early Adopters of Social IT Management George Spafford, Jeffrey M. Brooks

BP ET D4. Networking and Mobility Trends for the Next Decade Tim Zimmerman

CO ET F4. The Big Data Infrastructure Challenge: Changes Ahead Sheila Childs

ET

6:30 p.m. Solution Showcase Reception6:40 p.m. Theater Presentation: Gartner Magic Quadrant for Application Performance Monitoring Jonah Kowall

Wednesday, June 67:00 a.m. Registration and Birds of a Feather Networking Breakfast 8:00 a.m. K3. Gartner Keynote: DevOps — Rethinking IT Operations Cameron Haight, Vice President9:00 a.m. Solution Provider Sessions

10:15 a.m. A5. Pocket Power: Directions in Mobile Devices and the Management Challenges Ahead Ken Dulaney

COBP ET

B5. Securing Cloud Computing Environments, Private and Public Neil MacDonald

COBP

C5. RBA Grows Up: IT Process Automation Critical to all IT Processes and Tools Ronni J. Colville

BP ET

E5. The Impact of Virtualization on Storage Dave Russell BP

ET

F5. Key Decision Criteria to Consider Before Buying I&O Management Tools David M. Coyle

CO BP ET

11:30 p.m. AN1. Net IT Out: Mobile Device Management — From Accommodating Consumerization to Enhancing Productivity Terrence Cosgrove

BP ET AN2. Net IT Out: Cloud Computing Meets Reality Thomas J. Bittman

ET AN3. Net IT Out: Long-Term Data Retention Strategies Sheila Childs

BP ET AN4. Net IT Out: DCIM — New Tools to Monitor, Manage and Control Your Data Center Jay E. Pultz

CO BPET

AN5. Net IT Out: Measure Value Through Metrics Jeffrey M. Brooks

BP

12:00 p.m. Attendee Lunch and Solution Showcase Dessert Reception 12:10 p.m. Theater Presentation: Gartner Magic Quadrant for Public Cloud Infrastructure as a Service Ted Chamberlin 2:00 p.m. B6. Ten Steps to Building

Private Cloud Services Thomas J. Bittman

CO BPET

C6. Achieving Proactive, Predictive, Business-Aligned Availability and Performance Monitoring Jonah Kowall

BPET

D6. Future Data Centers: Smaller, More Powerful, More Efficient and Less Expensive David J. Cappuccio

COBP ET

E6. Technical Insights: Storage Virtualization — Still Pushing Boundaries Nik Simpson

ETTI

F6. Stop Delivering IT Services and Start Delivering IT Value Debra Curtis, Jeffrey M. Brooks

BP

2:30 p.m. Attendee Lunch and Solution Showcase Dessert Reception Conclude3:15 p.m. Solution Provider Sessions 4:30 p.m. UE1. Gartner-Invited End-User Case Study UE2. Gartner-Invited End-User Case Study UE3. Gartner-Invited End-User Case Study

5:15 p.m. Solution Provider Sessions 6:00 p.m. AN6. Net IT Out: Integrating Apple

Products Into the Enterprise Michael A. Silver

BP AN7. Net IT Out: How to Leverage SaaS-Delivered Infrastructure and Application Monitoring Jonah Kowall

CO BP ET AN8. Net IT Out: ITSM and Organizational Change George Spafford

BP AN9. Net IT Out: Power and Cooling Options for Your Data Center John R. Phelps

COBP ET

AN10. Net IT Out: Implementing and Managing Hosted Virtual Desktops — From Cradle to Grave and Everything in Between Mark A. Margevicius

CO BPET

6:30 p.m. Hospitality Suites

Thursday, June 77:00 a.m. Registration and Birds of a Feather Networking Breakfast

8:15 a.m. A7. Desktop Transformation: The Move to User-Centric Desktop and Application Delivery Terrence Cosgrove

BPET

B7. How Cloud Computing Will Change the IT Operations Management Vendor Landscape Debra Curtis

BP C7. Success to CMDB Lies in Change and Configuration Ronni J. Colville

BP D7. Fabric-Based Infrastructure: Transforming the Way Data Center Technology Is Bought, Managed and Evolved Carl Claunch

BP ET F7. How to Significantly Reduce IT Infrastructure and Operations Costs Jay E. Pultz

COBP ET

9:30 a.m. Solution Provider Sessions

10:15 a.m. A8. Managing Mobile Devices in the Enterprise Phillip Redman BP ET C8. Pursuing Continual

Service Improvement George Spafford

BP D8. Ten Practical Strategies for Managing Unconstrained Data Growth Stanley Zaffos

CO BPET

E8. Technical Insights: Storage for SHVD Matthew Brisse CO

BP ET TI

F8. Leveraging Cloud and Hybrid Unified Communications Bern Elliot

COBP ET

11:30 a.m. K4. Gartner Closing Keynote: Getting Ahead of 10 Infrastructure and Operations Developments Mike Chuba, Vice President and Conference Chair; David M. Coyle, Managing Vice President


Monday, June 4 3:00 p.m. Registration4:00 p.m. W1. Using the Gartner ITScore to Build an I&O Road Map for Improvement Jay E. Pultz, David M. Coyle4:00 p.m. W2. Building a Strategy and Business Case for Unified Communications Bern Elliot, Ted Chamberlin4:00 p.m. W3. Crafting a Cloud Computing Strategy Thomas J. Bittman, Neil MacDonald

Tuesday, June 5

7:00 a.m. Registration and Breakfast8:00 a.m. Welcome Address8:15 a.m. K1. Gartner Keynote: Ten Emerging Trends That Will Impact Infrastructure and Operations David J. Cappuccio, Vice President9:30 a.m. K2. Gartner Keynote: Applications 2020 — The Impact on Infrastructure and Operations of Current and Emerging Trends in Applications Yvonne Genovese, Vice President and Distinguished Analyst

Track AMobile, Wireless and Client Computing: What I&O Needs to Know and Do Now

Track BUnlocking the Value of the Cloud

Track CIT Operations: Pursuing Operational Excellence

Track DInnovating to Maximize Data Center Efficiency

Track EVirtualization: Moving From Adolescence to Maturity

Track FHow I&O Can Deliver Value to the Business

10:45 a.m. A1. The Mobile Scenario: Confusion, Complexity and Opportunity Through 2015 Ken Dulaney

BPET

B1. Public, Private or Hybrid: The Cloud Infrastructure Services Playbook for the Future Ted Chamberlin

BP ET C1. The IT Operations Scenario Ronni J. Colville D1. Leveraging New Technologies Into Agile, Cost-Effective Storage Infrastructures Stanley Zaffos

CO BPET

F1. Driving Innovation to Achieve Dramatic Improvements in IT Infrastructure and Operations David M. Coyle

CO BP ET

11:45 a.m. Attendee Lunch and Solution Showcase Dessert Reception

Theater Presentation: Gartner Magic Quadrant for Enterprise Information Archiving Sheila Childs

1:45 p.m. A2. The Impact of the Cloud on Mobility Phillip Redman BP

ET

B2. Technical Insights: Different Approaches to Fabric Computing Nik Simpson

ETTI

C2. Top 10 Strategic Technologies for 2012: Will You Be Able to Manage Them (Before They Manage You)? Cameron Haight

ET D2. The Future of Servers and Operating Systems Carl Claunch

BPET

E2. The Virtualization Scenario: Convergence of Everything Thomas J. Bittman

BP ET

2:15 p.m. Attendee Lunch and Solution Showcase Dessert Reception Conclude

3:00 p.m. Solution Provider Sessions

4:15 p.m. A3. Choosing Between Different Client Computing Architectures: Easier Said Than Done Mark A. Margevicius

COBP ET

C3. The Future of Backup May Not Be Backup Dave Russell CO BP

ET

D3. Best Practices in Data Center Consolidation John R. Phelps, Mike Chuba

CO BP E3. VDI and Other Virtualization Strategies to Securely Support and Manage a Dynamic Workforce Phillip Redman, Neil MacDonald

BPET

F3. Leveraging Mobility, Content and Communications Into Your Business Processes Bern Elliot

BP ET

5:30 p.m. A4. The Battle for Your Desktop — Microsoft, Apple, Google and Beyond Michael A. Silver

COBP

B4. Technical Insights: Managing Storage in the Public Cloud Matthew Brisse

BP ETTI

C4. Lessons Learned From Early Adopters of Social IT Management George Spafford, Jeffrey M. Brooks

BP ET D4. Networking and Mobility Trends for the Next Decade Tim Zimmerman

CO ET F4. The Big Data Infrastructure Challenge: Changes Ahead Sheila Childs

ET

6:30 p.m. Solution Showcase Reception6:40 p.m. Theater Presentation: Gartner Magic Quadrant for Application Performance Monitoring Jonah Kowall

Wednesday, June 67:00 a.m. Registration and Birds of a Feather Networking Breakfast 8:00 a.m. K3. Gartner Keynote: DevOps — Rethinking IT Operations Cameron Haight, Vice President9:00 a.m. Solution Provider Sessions

10:15 a.m. A5. Pocket Power: Directions in Mobile Devices and the Management Challenges Ahead Ken Dulaney

COBP ET

B5. Securing Cloud Computing Environments, Private and Public Neil MacDonald

COBP

C5. RBA Grows Up: IT Process Automation Critical to all IT Processes and Tools Ronni J. Colville

BP ET

E5. The Impact of Virtualization on Storage Dave Russell BP

ET

F5. Key Decision Criteria to Consider Before Buying I&O Management Tools David M. Coyle

CO BP ET

11:30 p.m. AN1. Net IT Out: Mobile Device Management — From Accommodating Consumerization to Enhancing Productivity Terrence Cosgrove

BP ET AN2. Net IT Out: Cloud Computing Meets Reality Thomas J. Bittman

ET AN3. Net IT Out: Long-Term Data Retention Strategies Sheila Childs

BP ET AN4. Net IT Out: DCIM — New Tools to Monitor, Manage and Control Your Data Center Jay E. Pultz

CO BPET

AN5. Net IT Out: Measure Value Through Metrics Jeffrey M. Brooks

BP

12:00 p.m. Attendee Lunch and Solution Showcase Dessert Reception 12:10 p.m. Theater Presentation: Gartner Magic Quadrant for Public Cloud Infrastructure as a Service Ted Chamberlin 2:00 p.m. B6. Ten Steps to Building

Private Cloud Services Thomas J. Bittman

CO BPET

C6. Achieving Proactive, Predictive, Business-Aligned Availability and Performance Monitoring Jonah Kowall

BPET

D6. Future Data Centers: Smaller, More Powerful, More Efficient and Less Expensive David J. Cappuccio

COBP ET

E6. Technical Insights: Storage Virtualization — Still Pushing Boundaries Nik Simpson

ETTI

F6. Stop Delivering IT Services and Start Delivering IT Value Debra Curtis, Jeffrey M. Brooks

BP

2:30 p.m. Attendee Lunch and Solution Showcase Dessert Reception Conclude3:15 p.m. Solution Provider Sessions 4:30 p.m. UE1. Gartner-Invited End-User Case Study UE2. Gartner-Invited End-User Case Study UE3. Gartner-Invited End-User Case Study

5:15 p.m. Solution Provider Sessions 6:00 p.m. AN6. Net IT Out: Integrating Apple

Products Into the Enterprise Michael A. Silver

BP AN7. Net IT Out: How to Leverage SaaS-Delivered Infrastructure and Application Monitoring Jonah Kowall

CO BP ET AN8. Net IT Out: ITSM and Organizational Change George Spafford

BP AN9. Net IT Out: Power and Cooling Options for Your Data Center John R. Phelps

COBP ET

AN10. Net IT Out: Implementing and Managing Hosted Virtual Desktops — From Cradle to Grave and Everything in Between Mark A. Margevicius

CO BPET

6:30 p.m. Hospitality Suites

Thursday, June 77:00 a.m. Registration and Birds of a Feather Networking Breakfast

8:15 a.m. A7. Desktop Transformation: The Move to User-Centric Desktop and Application Delivery Terrence Cosgrove

BPET

B7. How Cloud Computing Will Change the IT Operations Management Vendor Landscape Debra Curtis

BP C7. Success to CMDB Lies in Change and Configuration Ronni J. Colville

BP D7. Fabric-Based Infrastructure: Transforming the Way Data Center Technology Is Bought, Managed and Evolved Carl Claunch

BP ET F7. How to Significantly Reduce IT Infrastructure and Operations Costs Jay E. Pultz

COBP ET

9:30 a.m. Solution Provider Sessions

10:15 a.m. A8. Managing Mobile Devices in the Enterprise Phillip Redman BP ET C8. Pursuing Continual

Service Improvement George Spafford

BP D8. Ten Practical Strategies for Managing Unconstrained Data Growth Stanley Zaffos

CO BPET

E8. Technical Insights: Storage for SHVD Matthew Brisse CO

BP ET TI

F8. Leveraging Cloud and Hybrid Unified Communications Bern Elliot

COBP ET

11:30 a.m. K4. Gartner Closing Keynote: Getting Ahead of 10 Infrastructure and Operations Developments Mike Chuba, Vice President and Conference Chair; David M. Coyle, Managing Vice President

ANALYST-USER ROUNDTABLES

Tuesday, June 5 10:45 a.m.

AUR1. Green IT and the Data

Center John R. Phelps

AUR2. Virtualization and Security

Neil MacDonald

AUR3. Best Practices in

Windows 7 and Office 2010

Migrations Michael A. Silver

1:45 p.m.

AUR4. IT Service Catalogs

Debra Curtis

AUR5. ITIL Lessons Learned

George Spafford

AUR6. Optimizing Physical Asset

Management in the Data Center

Tim Zimmerman

4:15 p.m.

AUR7. Dealing With the Invasion

of Consumer Technology

Ken Dulaney

AUR8. Best Practices in IT

Infrastructure and Operations

Cost Reduction Jay E. Pultz

AUR9. Successful Strategies for

Server Virtualization in the Public

Sector Carl Claunch

5:30 p.m.

AUR10. Managing the Next

Generation of Client Computing

Terrence Cosgrove

Wednesday, June 6 8:00 a.m.

AUR11. Early Cloud Storage

Experiences Stanley Zaffos,

Sheila Childs

AUR12. Best Practices for the IT

Service Desk Jeffrey M. Brooks

AUR13. IT Infrastructure and

Operations Consolidation Best

Practices Jay E. Pultz,

John R. Phelps

10:15 a.m.

AUR14. Identifying the Right

Authentication Strategy for BYOD,

Contractors, Guests and

Employees Tim Zimmerman

AUR15. Hosted Virtual Desktops

Mark A. Margevicius

AUR16. Storage Infrastructure

Modernization Stanley Zaffos

2:00 p.m.

AUR17. Big Data: Do You Have It,

and What Are You Doing About

It? Sheila Childs

AUR18. Integrating Macs Into

Your PC Infrastructure

Michael A. Silver

AUR19.

DevOps Journey to Release

Agility Cameron Haight,

Ronni J. Colville, George Spafford

Thursday, June 7 8:00 a.m.

AUR20. Cloud Security Concerns

Neil MacDonald

AUR21. Backup and Recovery

Modernization Dave Russell

AUR22. Best Practices in Data

Center Design and Retrofit

David J. Cappuccio

Foundational

Advanced

Tactical

Strategic

Business

CO Cost Optimization

BP Best Practices

ET Emerging Technologies

TI Technical Insights

AGENDA KEY


KEYNOTES

K1. Gartner Keynote: Ten Emerging Trends That Will Impact Infrastructure and OperationsStrategic planners have long realized that efficient planning must be accomplished by looking from the outside in. Internal, market and societal trends are rapidly converging, and many of these will dramatically affect infrastructure and operations planning. This presentation highlights the most crucial trends to watch over the next five years.

David J. Cappuccio

K2. Gartner Keynote: Applications 2020 — The Impact on Infrastructure and Operations of Current and Emerging Trends in ApplicationsIT leaders are exploring SaaS, social, collaboration, mobile and intelligence to drive breakthroughs in revenue growth, organizational performance, customer loyalty and innovation. Learn more about these emerging technologies, how to balance new and legacy investments, and what infrastructure and operations executives need to know and do to support these trends.

Yvonne Genovese

K3. Gartner Keynote: DevOps — Rethinking IT OperationsFor the past decade, IT operations has been following a best practices “playbook” that has not delivered on the promises of sustained improvements in IT serviceability. The ability to deliver on these promises will not be found in technology, but rather in a radical rethinking of IT operations culture and conventional wisdom. This keynote explores DevOps, an emerging approach that may provide a

solution to the IT operations conundrum.

Cameron Haight

K4. Gartner Closing Keynote: Getting Ahead of 10 Infrastructure and Operations DevelopmentsOver the three days of the summit, participants get to the heart of the important trends, scenarios, best practices and strategies that are vital for IT infrastructure and operations. This closing keynote identifies the critical strategic and tactical take-aways from all the sessions, and offers actionable advice for what to do when you get to the office on Monday morning.

Mike Chuba, David M. Coyle

TRACK A

Mobile, Wireless and Client Computing: What I&O Needs to Know and Do Now

A1. The Mobile Scenario: Confusion, Complexity and Opportunity Through 2015In 2012, hundreds of new handsets and tablets will appear and new services will emerge, exploiting payment, context, social networking and location-based advertising. Employees will become more like consumers and enterprises will develop and manage applications on a wider range of platforms than ever before. We’ll help you turn this complexity into opportunity.

Ken Dulaney

BP ET

A2. The Impact of the Cloud on MobilityCloud is hot, but is it right for mobility and supporting enterprise mobile users? On one hand the idea of centralizing data and applications that would be available to work on any mobile platform

is very compelling in a nonstandard mobile world. But maintaining constant connectivity is a challenge, especially over unreliable, fickle cellular networks. This session looks at the main challenges and opportunities of using cloud architectures to support mobile users, as well as key applications and vendors in this space.

Phillip Redman

BP ET

A3. Choosing Between Different Client Computing Architectures: Easier Said Than DoneHosted virtual desktops or server-based computing? Software streaming or application virtualization? Composite desktops or workspace aggregators? Or should customers stay with PCs? These are just a few of the several options and choices that most enterprises are encountering with client computing architectures. We offer a description and applicability of each, as well as how some of the choices can be used in concert with each other to deliver an optimal end-user experience.

Mark A. Margevicius

CO BP ET

A4. The Battle for Your Desktop — Microsoft, Apple, Google and BeyondMicrosoft has started talking about Windows 8 and Office version 15, but most organizations are not done deploying Windows 7 and Office 2010. Meanwhile, many organizations are trying to decide how they can integrate other solutions from Apple, Google and other vendors. We examine how organizations should deal with their Microsoft client software and how alternatives will factor into their future.

Michael A. Silver

CO BP

SESSION DESCRIPTIONS


A5. Pocket Power: Directions in Mobile Devices and the Management Challenges AheadEach year, Gartner provides an update on the evolution of mobile devices, associated technologies and their respective operating systems. This session gives you an understanding of smartphone developments and discusses various providers of devices and platforms.

Ken Dulaney

CO BP ET

AN1. Net IT Out: Mobile Device Management — From Accommodating Consumerization to Enhancing Productivity

Right now, organizations are trying to get control over the tablets and smartphones users are bringing to work. As organizations increasingly leverage mobile technology to create business value, IT must be armed with the security and support strategies to meet this challenge. This session examines the state of enterprise mobility, its impact on IT operations and what organizations must do to manage it. Specific topics include mobile management maturity, support strategies, security, tools and application delivery technology.

Terrence Cosgrove

BP ET

AN6. Net IT Out: Integrating Apple Products Into the EnterpriseUsers are requesting Apple devices like iPhones, iPads and Macs, and organizations want to be responsive and allow them. But in many cases, Apple products don’t fit into organizations’ management infrastructures or skills repertoire. We look at the problems with integrating

Apple products into the enterprise, and suggest how to analyze their need vs. cost as well as how to solve the integration issues.

Michael A. Silver

BP

A7. Desktop Transformation: The Move to User-Centric Desktop and Application DeliveryEnd-user computing is moving from a paradigm characterized by managing systems to one that manages the resources people access. User mobility, consumerization, bring your own device and the demand for access from anytime, anywhere, are all driving organizations to change the way they deliver desktops and applications to users. Organizations must understand the technologies and best practices required to make this transition.

Terrence Cosgrove

BP ET

A8. Managing Mobile Devices in the Enterprise When enterprises standardized on RIM BlackBerry, life was easy — security and management was built right into the solution. But with the Apple and Android invasion, companies are struggling with securing and managing these devices that are really developed for the consumer market. This session looks at the best practices in managing mobile devices in the enterprise, including the use of mobile device management tools, best practices for policy and deployment and a look at the vendors providing products in this area.

Phillip Redman

BP ET

TRACK B

Unlocking the Value of the Cloud

B1. Public, Private or Hybrid: The Cloud Infrastructure Services Playbook for the FutureMany I&O leaders have received the mandate to implement some type of cloud project, yet are suspicious of the efficacy of these strategies. Private cloud drives internal efficiency and agility but rarely allows for larger scale-out economics. Public clouds can sidestep capital outlays and quick provision, but many have porous security and meaningless SLAs. Options in the middle bring both the best and worst of private and public cloud models. This session offers practical guidance on how to identify your cloud opportunities, manage your cloud environment, and determine which models and providers are the best fit.

Ted Chamberlin

BP ET

B2. Technical Insights: Different Approaches to Fabric Computing Fabric-based computing is seen as an integral part of internal clouds, but there are multiple ways to create the fabric. The presentation looks at implementations based on Ethernet, InfiniBand and PCIe to examine the strengths and weakness of different implementation approaches.

Nik Simpson

ET TI

Foundational Advanced Tactical Strategic BusinessCO Cost Optimization


BP Best Practices



SESSION DESCRIPTIONSB4. Technical Insights: Managing Storage in the Public CloudCloud computing instances are generating data at an impressive rate. The ease of provisioning and the need for higher availability and disaster recovery is compounding cloud storage growth. As a result, a new phenomenon — called “cloud storage sprawl” — is beginning to invert the cloud cost model. This presentation examines the storage best practices for managing storage within the public cloud.

Matthew Brisse

BP ET TI

B5. Securing Cloud Computing Environments, Private and PublicNext-generation virtualized data centers are evolving to support private cloud computing models. Workloads are becoming mobile and self-provisioned, challenging traditional static security models. Increasingly, organizations are extending their virtualized data centers to public cloud infrastructure as service providers, further challenging today’s security architectures. This presentation discusses next-generation security infrastructure and strategies to address the challenges of securing private and public cloud computing environments.

Neil MacDonald

CO BP

AN2. Net IT Out: Cloud Computing Meets RealityCloud computing has tremendous potential, but the hype is far outstripping reality today. The majority of the interest in cloud appears to be about doing old things in new, cheaper ways. However, the primary benefits of the cloud computing style are speed, the ability to experiment, the ability to scale up and down without capital expense risk, and the ability to access

massive compute or data capabilities. Cloud computing has a role — but it isn’t right for everything.

Thomas J. Bittman

ET

B6. Ten Steps to Building Private Cloud ServicesPrivate cloud computing is at the peak of the Hype Cycle, and the challenges facing IT organizations that want to build a private cloud are tremendous. Vendors are promoting “cloud in a box” technology approaches. However, technology is one of the easiest issues. Culture, politics, process, skills orientation and business alignment are all much harder. An overarching strategic plan is needed to ensure success.

Thomas J. Bittman

CO BP ET

AN7. Net IT Out: How to Leverage SaaS-Delivered Infrastructure and Application MonitoringAs enterprises look to utilize more public cloud services, on-premises monitoring must transform to meet the business demands. Similar cost models that make other SaaS-delivered products attractive are applicable to monitoring technologies. This session investigates what those drivers are; outlines the process for evaluating the service offerings and typical enterprise requirements for such solutions; investigates how these solutions are sold, packaged and consumed; and looks at current market and adoption trends, inclusive of the vendors and services currently on the market for data center, system, network, application performance monitoring and fault management.

Jonah Kowall

CO BP ET

B7. How Cloud Computing Will Change the IT Operations Management Vendor LandscapeCloud computing requires the integration and automation of a greater set of management processes and functions, resulting in IT organizations selecting more functionality from fewer suppliers. The “Big 4” IT operations management vendors — BMC Software, CA Technologies, HP and IBM -- are being challenged by hardware and software infrastructure vendors such as Microsoft, Oracle and VMware, who want to turn management into middleware and, as a result, lock you into more of their platforms; cloud computing vendors such as Amazon and Google who want to fracture and take some of the IT budget at the expense of application and infrastructure vendors; as well as smaller IT management suppliers and/or freshly funded newcomers.

Debra Curtis

BP TRACK C

IT Operations: Pursuing Operational Excellence

C1. The IT Operations ScenarioIT operations management (ITOM) continues to undergo significant changes to help the business grow and remain competitive, while facing the challenge of implementing and managing new technologies (such as virtualization, cloud and new mobile user dynamics). With the continued focus on end-to-end service delivery, investment continues in ITIL and new methodologies such as DevOps. ITOM is required to be innovative and agile while also achieving higher levels of availability, meeting



compliance requirements and reducing delivery costs.

Ronni J. Colville

C2. Top 10 Strategic Technologies for 2012: Will You Be Able to Manage Them (Before They Manage You)?Big Data. Cloud computing. App stores and mobile-centric applications. The Internet of Things. These are a few of the technological developments that Gartner has identified as strategic for 2012. The question is, will enterprises be able to prevent the potential unintended consequences arising from their adoption? This session explores the manageability implications arising from the emergence of these new technologies.

Cameron Haight

ET

C3. The Future of Backup May Not Be BackupMany organizations have augmented traditional backup and recovery with the use of snapshot and replication products. Gartner worldwide surveys and end-user inquiry during the past two years have shown a growing interest in bolstering backup with additional data protection capabilities. Sometimes this is done in concert with the backup application that has knowledge of the snapshot or replication activity, and other times these new tools are used independently of a backup product. Gartner has seen a growing interest in and trend toward giving up on conventional backup software altogether. Find out if now is the time

to radically update your recovery strategy.

Dave Russell

CO BP ET

C4. Lessons Learned From Early Adopters of Social IT ManagementFor all the attention social IT management received in 2011, this is still a relatively new concept for many organizations, in terms of understanding how the leverage of social IT management can create efficiencies through enhanced collaboration, market the value of IT and enable peer-to-peer support. This presentation discusses the success stories and pitfalls to avoid, derived from early-adopter organizations.

George Spafford, Jeffrey M. Brooks

BP ET

C5. RBA Grows Up: IT Process Automation Critical to all IT Processes and ToolsIT process automation (PA) tools will have a significant effect on running IT operations as a business by providing consistent, measurable and better-quality services at optimal cost. They will reduce the human factor and associated risks by automating safe, repeatable processes, and will increase IT operations efficiencies by integrating and leveraging the IT management tools needed to support IT operations processes across IT domains. This presentation will help you determine when and where to leverage ITPA and help you assess if you are ready.

Ronni J. Colville

BP ET

AN3. Net IT Out: Long-Term Data Retention StrategiesIn the last 40 years, IT has witnessed continuous data growth, yet very few enterprises have strong processes in place to manage data that must be retained long term versus data that has no value. Challenges with long-term data formats and storage mediums, coupled with rapidly emerging new regulatory requirements, ensure that large quantities of decaying data are retained along with truly valuable assets.

Sheila Childs

BP ET

C6. Achieving Proactive, Predictive, Business-Aligned Availability and Performance MonitoringThe IT operations management team is under mounting pressure to deliver ever higher IT infrastructure availability and performance in support of business applications. Some of these pressures can be alleviated by taking a proactive approach to availability and performance monitoring, moving from individual component monitoring tools, to event correlation and analysis (ECA), application performance monitoring (APM) and business service management (BSM). We explore strategies, best practices and a variety of availability and performance monitoring tools that will help the IT operations management team examine business impact, predict potential issues before they affect the business and maximize IT service quality.

Jonah Kowall

BP ET



BP Best Practices



SESSION DESCRIPTIONSAN8. Net IT Out: ITSM and Organizational ChangeDefining processes, buying tools and hoping for improvement is a very risky approach. IT organizations that successfully improve the IT services they are providing to the business are very careful to address organizational change. In other words, they recognize that successful transformation must include “soft” or human factors to achieve objectives. This session reviews approaches and pitfalls to help attendees avoid doing just that.

George Spafford

BP

C7. Success to CMDB Lies in Change and ConfigurationCMDB projects continue to expand and mature, and yet there are many who are just beginning their CMDB journey. Many challenges to success remain, but there are many lessons learned from those who have shown success. Change and configuration processes are the linchpin to increasing the likelihood of a successful CMDB implementation. With these processes in place the realm for CMDB use cases grows dramatically.

Ronni J. Colville

BP

C8. Pursuing Continual Service Improvement IT service management programs should incorporate continual service improvement (CSI). Organizations that embrace continual service improvement are more likely to improve over time than groups that take more “point solution” type approaches. This session reviews what CSI is and organizational considerations that will make it successful.

George Spafford

BP

TRACK D

Innovating to Maximize Data Center Efficiency

D1. Leveraging New Technologies Into Agile, Cost-Effective Storage InfrastructuresDeploying and using new storage technologies effectively will require users to develop and maintain a vision of an extensible storage infrastructure; anticipate the organizational changes that new technologies and revised SLAs may force; accommodate the budget and resource constraints; and maintain the confidentiality of an organization’s data as storage systems are de-installed. Understanding how various productivity and efficiency-enhancing technologies interact and the differences in various vendor implementations will be key to developing efficient infrastructures and operations.

Stanley Zaffos

CO BP ET

D2. The Future of Servers and of Operating SystemsServers and the operating systems that run on them are at the core of almost all IT applications and systems, with today’s offerings appearing quite similar to their counterparts of a decade ago at first glance. However, a deeper look reveals substantial changes, new vendors, new approaches and a very different competitive environment. Repeating the choices of the past, successful as they may have been, may lead to poor outcomes in the future. Frame your decisions going forward with insight from this session into the conditions, context and choices that will confront you.

Carl Claunch

BP ET

D3. Best Practices in Data Center ConsolidationThe economy has put added pressure on many organizations to more efficiently utilize the capacity they have in place — whether it is the physical data centers they have or the equipment that resides within them. As such, even though many organizations have past experiences with consolidation projects, they’re under increased pressure to optimize their costs and possibly further consolidate. The good news is that advances in technology have made second- and third-wave consolidation projects now viable. We look at some key trigger points in deciding when to consolidate, best practices to get started and recommendations for each phase of a consolidation project, including best practices in relocation or closure of an existing data center.

John R. Phelps, Mike Chuba

CO BP

D4. Networking and Mobility Trends for the Next DecadeNew demands on enterprise communications require new strategies. Video, mobility, unified communications, virtualization and cloud computing will require us to rethink how networks are designed, built and run. Meanwhile, the vendor landscape has transformed radically. Leading this change requires foresight; merely reacting is not enough.

Tim Zimmerman

CO ET

AN4. Net IT Out: DCIM — New Tools to Monitor, Manage and Control Your Data Center Data center infrastructure management (DCIM) is a hot topic — and one of considerable vendor hype and confusion. This session helps you



understand what DCIM really is and why you need these tools.

Jay E. Pultz

CO BP ET

D6. Future Data Centers: Smaller, More Powerful, More Efficient and Less ExpensiveFuture data centers will focus on getting the maximum resource efficiency possible, from facilities and servers, to networks and storage. Using efficient design trends, it is possible to develop a leading-edge data center that attains these goals, at less cost than thought possible. This presentation discusses this trend and shows models that validate the concepts.

David J. Cappuccio

CO BP ET

AN9. Net IT Out: Power and Cooling Options for Your Data CenterWhen looking to upgrade or build a new data center, two of the most critical areas to address are power and cooling. Over the past five years we have seen many new power and cooling technologies being hyped. We examine what power and cooling options make sense for today’s data center, what might be feasible in the next five years and what just won’t cut it for the data center.

John R. Phelps

CO BP ET

D7. Fabric-Based Infrastructure: Transforming the Way Data Center Technology Is Bought, Managed and EvolvedThe concept of “fabrics” has emerged over the past two years as a means to converge separate storage, networking and server technology in the data center. User interest and demand are

partly fueled by vendor enthusiasm and partly by the growing number of workload scenarios, such as cloud computing and virtualization, that support this new way of buying and implementing technology. This presentation charts the likely evolution of the market for fabric-based infrastructures (FBIs), to help IT leaders determine the most appropriate vendor approach.

Carl Claunch

BP ET

D8. Ten Practical Strategies for Managing Unconstrained Data GrowthIdentifying complementary strategies that can contain storage growth increases the probability of projects containing data growth succeeding and the magnitude of potential savings. Applying these strategies with an understanding of applications, demand drivers, service-level agreements and real-world user behaviors increases the likelihood of adding business value even as growth is constrained.

Stanley Zaffos

CO BP ET

TRACK E

Virtualization: Moving From Adolescence to Maturity

E2. The Virtualization Scenario: Convergence of EverythingVirtualization has shifted from being a specific effort in servers, clients, storage or networking to an infrastructurewide initiative with more pervasive and integrated ramifications. Virtualization is driving convergence in data center

hardware, processes and IT roles. Client and server virtualization efforts are now being done in tandem. Not only is vendor selection more critical, but choices are also growing. Infrastructure is virtualizing, which is building a new foundation for how IT does business.

Thomas J. Bittman

BP ET

E3. VDI and Other Virtualization Strategies to Securely Support and Manage a Dynamic WorkforceVirtualization at all layers — OS, application, presentation and data containers — offers new approaches and strategies to secure outsourced, remote and mobile workforces on a variety of mobile devices. Hosted virtual desktops are one approach, but there are many other ways to deliver separation of enterprise data and applications from the end user’s workspace. This presentation discusses virtualization strategies and a framework for choosing the right approach for your enterprise.

Phillip Redman, Neil MacDonald

BP ET

E5. The Impact of Virtualization on StorageVirtualization has been recognized as a game-changing technology, but often the ramifications to storage are not accounted for in advance. Conversely, the new opportunities and challenges of deploying and managing storage and recovery services in a virtualized environment are sometimes not considered until after deployment. Learn the best practices for ensuring your storage implementation is best aligned to support your virtualization projects.

Dave Russell

BP ET



BP Best Practices



SESSION DESCRIPTIONSE6. Technical Insights: Storage Virtualization — Still Pushing BoundariesStorage virtualization has contributed many key elements of modern storage systems, including thin provisioning and dynamic tiering. Today, the focus is on how to seamlessly meld new technologies, such as server-based flash storage, into centralized storage architectures without sacrificing performance or availability. This presentation discusses different approaches to storage virtualization, and how the technology is a key component of any storage infrastructure designed to support increasingly virtualized and performance-hungry workloads.

Nik Simpson

ET TI

AN10. Net IT Out: Implementing and Managing Hosted Virtual Desktops — From Cradle to Grave and Everything in BetweenThere are several considerations when planning HVDs, including budget, design, support, technology and justification. This session addresses these considerations and their impact on users, including experience, device and usability. We share the best practices and the necessary criteria for a successful HVD implementation.

Mark A. Margevicius

CO BP ET

E8. Technical Insights: Storage for SHVDThe server-hosted virtual desktop (SHVD) market is gaining in popularity among IT executives addressing key issues such as cost, management, scalability, performance and improved operational efficiencies. Architecting storage for SHVD is very different from traditional storage architectures. DAS,

once thought obsolete with the advent of SANs, is making a comeback within the enterprise and playing a key role in supporting virtual desktop infrastructures (VDIs). This presentation examines the storage architectures for use with SHVD environments, and provides key insights as to the pros and cons of DAS, NAS and SANs for use with SHVDs.

Matthew Brisse

CO BP ET TI

TRACK F

How I&O Can Deliver Value to the Business

F1. Driving Innovation to Achieve Dramatic Improvements in IT Infrastructure and OperationsIT infrastructure and operations typically represents the largest people and monetary investment an IT organization makes. This session discusses techniques you can leverage to exploit innovation that can result in significant benefits in quality of service, agility and efficiency.

David M. Coyle

CO BP ET

F3. Leveraging Mobility, Content and Communications Into Your Business ProcessesA perfect storm of technologies is enabling radical new approaches to how communications are leveraged into business processes. Mobility offers anywhere, anytime interactions and applications via smartphones, tablets and WiFi. Context allows business, consumer and analytics to drive personalization, location and other specificity into applications. Unified communications enables flexible media

choice and business process integration. This session reviews current and emerging options for redefining business processes and workflows based on these new approaches, and provides examples of current best practices. Additionally, we review how planners and managers can best navigate this complex vendor and organizational landscape.

Bern Elliot

BP ET

F4. The Big Data Infrastructure Challenge: Changes AheadMassive volumes of data form one component of the Big Data equation — and leveraging previously unused data typically requires replication for availability, compounding the challenge. IT operations pros must think about technologies for integrating data processing, management and analytics with storage/repository solutions for compression, deduplication and retention. Delivering scalable analytics using software frameworks such as Hadoop must be combined with infrastructure designs that contain massive growth for cost effectiveness and reliability.

Sheila Childs

ET

F5. Key Decision Criteria to Consider Before Buying I&O Management Tools IT organizations spent $15.8 billion on IT operations management tools in 2010, but what real value did we get for our money? IT organizations continue to be challenged with whether to purchase best-of-breed tools or a vendor’s large framework, software as a service (SaaS) or on-premises, and which tools to buy today and which ones to delay investment in. In this presentation, we discuss these



challenges plus which vendors are winning and losing in this market.

David M. Coyle

CO BP ET

AN5. Net IT Out: Measure Value Through Metrics There are numerous ways in which a service and support organization can measure its success. But are you spending too much time looking at metrics that don’t align to specific business goals? Proper alignment of metrics to goals, along with a balanced approach to those metrics, can ensure that you are measuring the value of IT on a multidimensional scale rather than producing flat reports about productivity. Appropriate metrics, along with appropriate targeted dashboards, show the value of IT and how it relates to the business.

Jeffrey M. Brooks

BP

F6. Stop Delivering IT Services and Start Delivering IT ValueIf you are worried about aligning IT to the goals of the business, you may be too late. If you aren’t doing that now, whose goals are you aligned to? Rather than looking at the services you provide to the business, look at what value you can provide. By optimizing the right techniques and technologies in use by the IT operations group and a healthy focus on continuous service improvements, turn your IT group into true business partners.

Debra Curtis, Jeffrey M. Brooks

BP

F7. How to Significantly Reduce IT Infrastructure and Operations CostsIT infrastructure and operations (I&O) is typically 60% or more of the total enterprise IT budget. Although CIOs and I&O leaders have made significant progress to reduce costs here, intense budget pressures continue. Fortunately, Gartner has identified 10 key areas to focus efforts to further reduce cost structure. For most, full implementation of these ideas can reduce I&O costs about 10% over 12 months — and 25% or more within three years.

Jay E. Pultz

CO BP ET

F8. Leveraging Cloud and Hybrid Unified CommunicationsFlexible delivery models enable enterprises to leverage an optimal mix of communications, conferencing, messaging and collaboration. However, while these options promise significant cost and operational benefits, they also pose technical, organizational and security challenges for CIOs and planners. In today’s landscape not only are premise vendors and cloud vendors competing, but consumer-oriented options are also offering attractive options. As Cisco, Microsoft, AT&T, Verizon, Google, Avaya and even social network providers battle it out, enterprises must rethink their vendor relations and business models in order to leverage the opportunity.

Bern Elliot

CO BP ET

PRECONFERENCE WORKSHOPS*

W1. Using the Gartner ITScore to Build an I&O Road Map for ImprovementGartner has developed an integrated set of maturity models we call ITScore, which has helped hundreds of clients identify and prioritize IT enhancement projects. In this hands-on interactive workshop, learn how to use ITScore geared to your interests as an I&O leader. Once the workshop is completed, you will have an estimate of your I&O maturity, and key areas on which to focus your improvement efforts.

Jay E. Pultz, David M. Coyle

W2. Building a Strategy and Business Case for Unified CommunicationsThis workshop provides attendees with a framework, a high-level road map and examples for building a strategy and business case. It is geared toward planners and managers seeking guidance on how to develop a strategy and business case for unified communications. This is a practical approach with examples and strong collateral materials.

Bern Elliott, Ted Chamberlin

W3. Crafting a Cloud Computing StrategyIn this workshop, we discuss in a small-group format how to go about building a cloud computing strategy and how to manage different cloud computing challenges in your strategy. We then share these findings with the overall group.

Thomas J. Bittman, Neil MacDonald



BP Best Practices


* Participation is limited. Preregistration is required and opens April 30.


SOLUTION SHOWCASE

VMware is the leader in virtualization and cloud infrastructure solutions that enable businesses to thrive in the Cloud Era. Customers rely on VMware to help them transform the way they build, deliver and consume Information Technology resources in a manner that is evolutionary and based on their specific needs.

Apprenda

AT&T

Cherwell Software

Cognizant

CommVault

Datapipe

EASYVISTA

EHVERT Engineering

EMC

ExtraHop Networks

FieldView Solutions

HP

Juniper Networks

LANDesk Software, Inc.

Legrand/Ortronics

NetScout Systems

Nolio

OPNET Technologies, Inc.

PwC

QLOGIC CORPORATION

Riverbed

Schneider Electric

Serena Software

ServiceNow

TeamQuest Corporation

UrbanCode, Inc

Virtual Instruments

Zenoss

Zirtu

IO designs, engineers and delivers data center infrastructure for the world’s largest enterprises, governments and service providers. IO owns and operates data centers for hundreds of customers, and has leveraged this experience to build a next-generation Data Center 2.0 technology platform. IO.ANYWHERE modular data centers provide enterprise-class infrastructure that can be delivered as service or rapidly deployed as a product to customer sites anywhere in the world. For more information, please visit io.com

Compuware Corporation, the technology performance company, provides software, experts and best practices to ensure the world’s most important technologies work well and deliver value. Compuware customers include 46 of the top 50 Fortune 500 companies and 12 of the top 20 most visited U.S. web sites. Learn more: compuware.com.

Cisco is the worldwide leader in networking, providing innovative solutions for transporting data, voice, and video within buildings, across campuses, and around the world. Cisco offers a complete portfolio of virtualization solutions for a unified data center helping ensure that business-critical information is transported securely, efficiently, and flexibly across a set of optimized data center resources.

Dell Inc. (NASDAQ: DELL) listens to customers and delivers innovative technologies and services that give them the power to do more. Dell is focused on reinventing IT enterprises by helping them to achieve more, maximize efficiency and deliver real results faster. For more information, visit www.dell.com.

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