gamification of compliance training through a serious game concept - ei design
TRANSCRIPT
http://www.eidesign.net1 http://www.eidesign.net
Gamification Of Compliance Training Through A Serious Game Concept
is ranked #2
in the world
Part of Gamification Series
Presented by
www.eidesign.net
Author-Asha PandeyChief Learning Strategist, EI [email protected]
http://www.eidesign.net2
About EI Design (www.eidesign.net)
Years of Learning Solutions Expertise 14 6500 Hours of
eLearning Developed
390 Hours of LocalisationIn 26 Languages Developed
82.3% Customer
Retention Rate
20+ Industry VerticalsServiced
Countries – The Breadth of Our Customer Base16
750Hours of Mobile Learning Developed
http://www.eidesign.net3
Our portfolio and the range of our services
Core services: Core services: Our rich portfolio includes:1. Custom Course development eLearning /
mLearning2. Migration of legacy courses to HTML 53. Localisation4. ILT / VILT and Blended Learning5. Performance Support Tools
Off-the-shelf Products:6. Suite on Instructional Design7. Suite on generic Compliance
Value added Services : Comprehensive evaluation strategy (cuts across various training formats)
1. Efficacy of learning (the learnability and gain for learners)
2. Impact of training (the gain for business)3. Return of Investment (ROI) on training
Beyond Learning: We also offer several Learning Support services that can be used to promote eLearning adoption or specific mandates like change management.
http://www.eidesign.net4
Gamification Of Compliance Training Through A Serious Game Concept
As a Learning Strategist, I have been involved in the creation of several compliance training courses in the last 12 years. In all these years, we have built compliance training courses for some of the leading global organizations in Financial services, Insurance, Healthcare and several others in varied manufacturing sectors.
http://www.eidesign.net5
Gamification Of Compliance Training Through A Serious Game Concept
Almost always, the brief from the Compliance team is to lay the content "as is”, have forced navigation and get it done quickly with hardly any room for creative strategies. I always felt that the mandate was focused on meeting the “certificate of completion” rather than ensuring a “sticky learning”. However, now I do have a case study of a Compliance team that gave us the mandate to create an immersive learning experience using Gamification.
http://www.eidesign.net6
Gamification Of Compliance Training Through A Serious Game Concept
Gamification Of Compliance Training: A Case Study Background
The project was for a compliance training course to increase awareness on risk management and was intended for a global roll-out. Furthermore, the compliance training course was to be designed for multi-device delivery.
ChallengesThere were inherent challenges in the content as it was rather dry. While we had a go-ahead for the Gamification-based approach, we needed to come up with a strategy that would retain the sanctity of the Compliance mandate (that is, no frivolous game-based approach).
http://www.eidesign.net7
Gamification Of Compliance Training Through A Serious Game Concept
Solution To arrive at the right concept, my team identified the following success factors:1. The Gamification concept must be challenging
and at the same time rewarding.2. The game scenario/story must be contextual to
the content.3. It must map closely to the learners’ work
situation so that they would be easily able to relate to it and apply.
4. The learning should be incremental at every stage of the course.
Gamification Of Compliance Training: A Case Study
http://www.eidesign.net8
Gamification Of Compliance Training Through A Serious Game Concept
Highlights of the ConceptWe created a simulation-based task-oriented Gamification course, which was interactive and engrossing. 1. The game scenario was mapped to the context of risk
management and the incremental learning was provided at each stage of the game as the learners took the challenges and overcame them.
2. To achieve this, we incorporated a real work environment (visually), an element of challenge (bonuses and bombs), rewards for success (caps, badges) and learning through activities including elements of surprise and delight.
3. We provided the learners the choice to seek support while performing the assigned task like in a real life scenario mapping to actual human behavior in such situations. This ensured a true simulated environment to encourage application of knowledge through performance.
Gamification Of Compliance Training: A Case Study
http://www.eidesign.net9
Gamification Of Compliance Training Through A Serious Game Concept
The learners could access any section of the game to perform the tasks and challenges. Each section was mapped to a learning outcome.
Visual menu
http://www.eidesign.net10
Gamification Of Compliance Training Through A Serious Game ConceptGame console
The learners could look at the tasks and challenges which they had completed and were yet to unlock. They could also see the reward points in the form of dollar coins, bombs (signifying the places where the risk was still active) and bonuses earned. It gave them a sense of control on the proceedings.
http://www.eidesign.net11
Gamification Of Compliance Training Through A Serious Game ConceptTask/challenge briefing
Before the learners took up a task, they had the choice to seek help to learn something related to the task they were about to undertake. This served as a performance support solution for them and a just-in-time aid.
http://www.eidesign.net12
Gamification Of Compliance Training Through A Serious Game Concept
The learners had to identify the risk in the situation presented to them in that location within a time period, which presented them with the element of challenge and competitiveness. They were given bonuses if they did it before the specified time period. If unsuccessful, they got bombs which they could neutralize by the dollars they earned during the game progression.
Task screen
http://www.eidesign.net13
Gamification Of Compliance Training Through A Serious Game ConceptFeedback popup
The learners were given feedback on their performance based on which they could move on by unlocking the next challenge or by asking for support.
http://www.eidesign.net14
Gamification Of Compliance Training Through A Serious Game Concept
I hope you enjoyed this case study on Gamification experience. I am very keen to know from people who are part of the Compliance mandate on how they feel about this strategy and if it would indeed serve their mandate better.
http://www.eidesign.net15
EI Design Pvt LtdCorporate Office and Development Centre#160, Arun Arch, 9th Cross, Indiranagar 1st StageBangalore - 560 038, India.www.eidesign.net
Asha Pandey, CMD and Chief Learning StrategistTel (Direct): +91-80-25202679Board: +91-80-25202677 / 25202678Mobile: +91-98450-61484Email: [email protected]