Eric MCKinney1 Cedar Elm Circle Allen TX 75002

Cell phone: (972) 522-8272 E-Mail: eksile88@hotmail.com

Career Objective:

Seeking a challenging career with an aggressive organization that will utilize my education, technical skills and work ethic in the fields of product and staff management and operations.

Profile: 10+ years of computer related skills specifically in repair, diagnostic and

custom PC builds for regular home use, and the gaming industry. Exceptional organizational skills demonstrating self-motivation, creativity,

and initiative to achieve both personal and corporate goals. Outstanding success in building and maintaining relations with customers

utilizing excellent communication skills and thorough follow-up. Anxious and eager to take on new tasks and enthusiastic about learning

new skills.

Education:

Newman Smith High School Class of 2002 Advanced Pre College English Classes Advanced Computer Science Classes

Certifications:

IBM Certified Apple Certification (on hiatus) CompTIA A+ Certified Hardware Assembly Certified Certified VM Operator (Visual Manufacturing)

Training:

Chemical & Hazmat Training FOD/FOE and FO Training ESD Training Extensive Blueprint & Drawing Comprehension Electrical Training Laser Safety

Lead Safety Cryogenics Gas Compression Safety Extensive solder training

Professional Work History:

April 2014 to January 2015 Hewlett Packard901 Main Street Dallas, TX 75202Supervisor: Jim McCullough / Rod Johnson972-922-3380Global Technology & Operations ManagerTechnology infrastructure for operations and support services for problem and incident management. Responsible for handling any and all hardware related issues for all Bank of America branches after hours for the entire United States.

Order and receive parts for hardware being sent in for repair, repaired any hardware coming into service depot as well as on call repairs.

Contact customer site to ensure proper setup of hardware and to ensure logistics procedures were followed to BOA Specification.

Kept and maintained a 98% hardware diagnosis and return rating with HP parts site.

Cataloged and database all hardware coming into as well as each client those units were tied to under sharepoint.

Cataloged all hardware going out for warranty and coming back Maintained and practiced security protocols set by BOA standards.

July 2013 to April 2014 Global Asset1815 monetary Lane Carrollton, TX 75006Supervisor: Zane Calvin Cell: (214)397-2079 Work (972) 695-8600Break fix Manager & Government Site TechnicianResponsible for lead over break fix department, and field service work. All work involved HP and IBM hardware as well as Apple,these jobs may include government facility, private corporation and private or public schools.

Order and receive parts into break fix department. become certified and update certifications for multiple computer

companies on a regular basis. oversee and plan schedules for all technicians in this

department and what locations they will be visiting for repairs that day.

working out on field with technicians and training them on proper PC repair procedures.

visit customer sites and perform non customary work to fulfill personal requests to each staff member when working on calls, such as personal PCs requests and preferences on how they should be using the PC.

Long distance traveling to customer sites for repairs. update call database and financial database to provide accurate

information on how break fix was performing financially.

January 2009 to July 2013 M&A Technologies2045 Chenault Dr. Carrollton, TXSupervisor: Richard Hopman Cell: (469)831-6825 Work: (972)490-5803Corporate Site ContractorResponsible for going to home office and picking up new assignments and logging findings and results on personal and large commercial database, taking supplies out to military, residential, or commercial sites and fixing any range of office related issue, original job has changed from site technician to dedicated on site repair consultant.

Keep large supplies of parts in vehicle for any onsite job and unit replacement.

Wide array of knowledge and repair skills on most printers and scanners from all sizes including, HP, Brother, and Lexmark.

Knowledge on building scanners and printers from the ground up.

On site diagnostics and repair of PCs and laptops. Network and server diagnostics and repair. Now responsible and contributed to multimillion dollar contracts

in the area of Rockwall of over 4000 laptops, currently the only dedicated site tech requested by name in currently contracts.

Control all laptop programs in the Rockwall area for a RWISD spanning across all schools.

Diagnose and repair all units and currently work with Fujitsu, Intel, Toshiba, Lenovo & ASUS to keep customer happy.

Currently perform soldering jobs on out of warranty computers where recyclable parts can be used.

Perform network imaging for laptops across servers.

October 2008 to January 2009 Firedog HeadquartersFt. Worth, TXSupervisor: Dan Paulson (877) 650-9095 (EXT) 306Laptop Line Repair & AssemblyResponsible for accepting in laptops that firedog store fronts in circuit citiesacross the US couldn’t fix due to deeper complication, customers were not called during these operations due to the fact that by the time they reached warehouse level they were warranty issues.

Inspecting incoming hardware for problems through diagnostics before opening unit for repair

Using software diagnostic tools to fix any and all problems preemptively before unit was repaired

Replacing main board hardware and recoding or retooling units after repair operation.

Must diagnose, repair and complete at least 12 laptop units a day as per quota.

Virus troubleshooting and data backup if original OS was too corrupt.

Data mining, software trial and acquisition.

MAY 2008 to October 2008- Raytheon Integrated Defense Systems 2501 W University Dr, McKinney, TX 75071Supervisor: Carmel Ramos (972) 952-6860Mentor: Cecelia Roach (972) 952-6884Circuit Card AssemblerResponsible for proper assembly of many various military grade hardware that was requested and ordered by the customer in our department, and helping to keep the shop in a constant Category 1 FOD Level Area.

Inspecting hardware before going into “next phase” so less complication would occur down the line.

Adjusting implemented hardware to size once installed into main-boards.

Used Room Temperature Vulcanization methods on many flex boards and main-boards for use in live field operation avoiding any FOD to occur during normal operation.

Performed Coat-mask/De-mask operations on boards in factory to prepare for final steps.

Installing multiple types of various sized hard-ware on a variety of boards for multiple CCA Shop Projects.

Have used and am aware of operations with Microscope

September 2006 to May 2008- Pegasus Computer Center (HTI)2700 Potomac Mills Cir, Woodbridge, VA 22192Supervisor: Pei-Yan Wang (703) 497-5800Computer Technician/ Systems AnalystBackbone for company repairs, builds any custom work needed by company,responsible for ordering and keeping tracking of all company supply parts.

Fulfill clientele system requirements needs and build to customers requests

Over the phone technical assistance and walk-through of past , current, and future operating systems

Local house calls to businesses and home locations for system diagnostics and repair

Complete ground-up high performance system builds for general public

Diagnostics repair and data recovery on clientele systems Complete rebuild of laptop portable devices Software programming and system configuration Internal hardware repair and configuration of motherboards,

processors, and GPUs. Tactical Removal and knowledge of Viruses and Spyware,

as well as after operations consultations with clientele on how to better handle security on their own systems.

February 2005 to September 2006 - Golden Tech Computers 14281 Potomac Mills Rd, Woodbridge, VA 22192Supervisor: Steven Taft (703) 499-9292Sales / TechnicianChecking out customers at the service counter, making custom orders from our warehouse to deliver to the customer, execute and test computer hardware and programs, often checking computer parts, piece by piece to insure the computer part is working properly, and “posting” motherboard for manufacturer defects before customer purchases the product.

Custom designs and build computers based on customer’s specifications and needs

Mentions and recommends needed parts for upgrades and add-ons

Maintaining excellent customer service Check-in computer repairs and perform some repairs Keep all stores computers operating systems fully functional Unload new hardware and restock electronics Video game tester on new systems and repaired systems

July 2003 to October 2005 – Block Buster Videos, Inc. 17064 Jefferson Davis Hwy, Dumfries, VA 22026

Supervisor: Tom Demma (703) 221-2399Assistant Manager Taking accurate inventory control, managing and training new employees,Being responsible for the deposits, stocking up on new videos, overseeing that all duties are being completed and store goals are exceedingly met.

Outstanding customer service and building relations Making sure all the electronic devices such as security

cameras, monitoring systems, computers in the store are properly working and up to date

Consult customers over the phone with technical issues such as S-video cords and appliance

Fix hardware such as DVD players, DVDs and computers. Superior sales ability –recognized as Top Seller of the Week

on numerous occasions-selling movie passes and rewards program to customers

October 2001 to April 2002 - Game Stop, Inc. 2201 I-35e SouthSuite #l-18Denton, Texas 76205Supervisor: Doyle Maston (940) 566-6650Game Advisor/Sales Consultant

Seasonal employee Assisting the customers by giving them advice on game playing and

which were the best games and consoles to purchase. Building customer relations and getting many repeat customers due to

the excellent customer serviced that I provided them.

October 1997 to March 1999 – Strawn Construction Atlanta, TX Supervisor: Tommy Strawn (903)846-2203 Construction Associate

Family operated business Fabricated and constructed (add-ons) to clients houses. Renovated severely damaged housing units. Completely remodeled entire residential units. Assisted in interior plumbing installations.

Personal Work History:

2001 to Current- Privatized PC & Laptop repair 1 Cedar Elm Circle Allen TX 75002 Currently a part time entrepreneur At home PC technician Job currently entails contacting clients and providing technician support away from corporate based technical support at my home shop or even at the clients place of living, while at the same time being able to provide an accurate operational environment for setting up a mobile shop to fix their personal computers from.

Form of service ranges from but not limited to, simple desktop interface Augmentations to conformal laptop soldering operations, those tasks involve work such as re-soldering key components that affects how well the laptop will work or even if it will work at all, I have a non-fail success rate with soldering.

TECHNICAL SKILLS: Microsoft Office Word

Excel Power Point Outlook Express Windows XP Professional/Windows XP Home Edition Windows Vista 32Bit/64Bit Windows 7 32Bit/64Bit Internet Explorer HP Gallery (digital image processor and printer) Capable of typing 55+ wpm Hands on experience in building computers (I built my first one in

January 2005 and it was a $3000 investment) Taking “private” contracts in building computers and fixing

computers brought to me using only bare manuals provided in the parts, successfully building from the ground up.

Ability to perform hands-on projects including but not limited to carpentry, (wood working) construction, roof installation, home remodeling and painting, up keep maintenance and repair.

Accomplished Moderate soldering skills in through hole & surface mount technology, am able to perform demonstration and have samples of work.