SOCIAL MEDIA MANAGEMENT FOR

ENTERPRISE. Listen & engage. Publish & measure. All from a unified platform.

LISTEN. We think broad listening is the first step to successful social media management. Throw in custom filters, millions of data sources, and unlimited projects and you’ll have all the insights you need to develop engagement strategies for your brand.

FULL FEATURES• +4.8 million data sources

• Custom filters

• Project overview

• Live streams

• Language Filter

• Advanced query builder

• Report generator

• Interactive graphs

• Trending topics

• Demographics

• Top mentions

• Recent Mentions

• Advanced Twitter filters (Country, Klout

Score, Followers, Username, Location)

• Campaign tracking

• Monitor the competition

• Access levels

• Data source selector

• Project overview page

• Project titles

• Unlimited project topics

• Auto save

• Audit trail of edits

• Boolean parameters

ENGAGE. We understand that alert social media management requires a superhuman effort. With Engage we’ve made it possible to sustain high-volume interactions with customers without skimping on moderation or interrupting existing workflows.

FULL FEATURESMessage feed

Smart assign

Replies & messages

Custom templates

Priority inbox

Sentiment

Spam detection

Influencer scorecards

Audit trail

Zendesk ticket support

Team notes

Reply from different twitter

channels

Comment

View dark posts

Deep filter possibilities

Google Translator connection

Like and favorite

Send replies

Deep search

Saved search

Real-time activity viewer

Email notifications (opt-in)

Multiple user roles

Bulk action

Mark as read or unread

Manage direct messages

Assignment queue

Delete messages

Ban users

PUBLISH. We support content creators and we’ve made publishing from Falcon more powerful than ever before. With our editorial calendar to map workflows and content pool to distribute assets, your team will develop into savvy content producers.

FULL FEATURES• Editorial Calendar

• Content Pool

• Content Preview

• Application Builder

• URL shortener

• Tracking parameter

• Translation workflow

• Internal notes & comments

• Album publishing for Facebook

• Mobile app for publishing on the go

• Aviary photo editor

• Apply multiple tags

• Publish to multiple networks

• Post / Tweet scheduling

• Mobile compatibility

• Target by location / language

• Publish from cloud storage

• Approval queue

• Create drafts

• Newsfeed targeting

• User roles

• Granular filtering (network, channel,

type, performance & status)

• Auto save

• Multichannel publishing

MEASURE. We want to help employees make strategic, data-driven decisions based on social KPIs. With unlimited reports and cross-networks analytics, teams can access the data they need to influence activity and achieve business goals.

FULL FEATURESUnlimited reports

Cross-network analytics

Content performance

Competitor benchmarks

Custom templates

Top influencer report

Template reports

Cloning reports

Edit reports

Engagement indicators

Realtime reach tracking

New likes/unlikes

Custom modules

Real-time campaign reach

Custom graphics

User activity overview

Owned, earned & paid performance

Export reports

Team performance

Response time

Historical data

MANAGE. We help customers apply permissions and various governance settings to effectively manage communications. This is an important step towards a transparent culture where employees are encouraged to participate.

FULL FEATURESHome screen

Audit trail

Permission levels

Admin approval

Send for approval & assign

Engagement overview

Zendesk integration

Awaiting approval queue

Prioritize tasks

User cards

Response rate

User geo-fencing

Metrics overview

User roles

Deep search

Email alerts

HTTPS secure

Set user expiry date

Channel-level permissions

In-product notifications

Internal notes/feedback

BUILD. We want you to develop the best possible community on Facebook, and our applications are designed to help. With a gallery of templates, you can create, launch, and manage your campaigns or contests in minutes.

FULL FEATURES+35 prebuilt apps

Drag & Drop editor

Conversion tracking

Mobile-ready link

Duplicate designs

In-app analytics

Privacy policy, custom T&Cs,

database opt-ins

YouTube integration

Share options

User-generated content

(crowdsourcing content)

Google analytics tracking

Google maps integration

Expiration page

Schedule expiration

Display web content on Facebook via

Iframes

Open content app (HTML)

Integrate Facebook apps on your

website

Instagram query app

Application preview

Vimeo integration

CONNECT. Connect is a new section of the Falcon platform that allows visitors to a website to sign in using Facebook. The information collected from these profiles, along with activity on site, can provide insights about customer segments and various engagement strategies — valuable data that can be tracked and visualized within the Falcon platform.

INSPIRE. Inspire gives employees the ability to share branded content to popular social networks — boosting engagement and helping to extend the reach of paid, owned, and earned media.

Available on the

@falconsocial falconsocial.com welcome@falconsocial.com