Rollout team

Organization

Partner

Partner

Partner

Partner

Partner

Partner

Organization

Partner

Partner

Partner

Partner

Partner

Partner

Service Management framework1. Rollout Strategy2. Solution Structure

•Services Catalogue•Partner entitlement

3. Pricing

Change Management Framework1. Identify process changes (Internal

and external)2. Develop Ownership and adoption of

solution3. Communication Framework4. Training Plan

Process Management framework1. Program Management2. Rollout process3. Project plan4. Partner Readiness5. Internal Readiness6. Business Requirement Document

Organization Framework1. Org model, Role & Responsibility2. RACI matrix3. Organizational Sizing4. Rollout Team Design

Data Management Framework1. Identify Data Migration

requirements2. ETL needs3. Migration process

Technology Management Framework1. Technical Implementation2. Setups and customization3. Rollout tracking tools

Asynchronous Business Processes

Synchronized Business processes

Collaboration Platform

Rollout Process

Solution Definition & Structuring

Solution Rollout Process

Priming Information Channels

IT Application Setup

Implement Changes in Business processes

Rollout Team

Business Functionality set 1

Business Functionality set 1

Business Functionality set 2

Business Functionality set 1

Business Functionality set 2

Business Functionality set 3

Business Functionality set 1

Business Functionality set 2

Business Functionality set 3

Solution Design Flexibility

IT Operations

Business Operations – Can be provided to Channel Partner as outsourcing offer or could be Self Service

Func

tion

al S

olut

ion

Standard Solution

Functionality Rich Solution

Premium Solution

Premium Solution with

high Flexibility

Standard Service

Premium Service

Develop Partner/ Solution rollout

strategy

Develop Solution Structuring Guidelines

•Organization need•Value chain needs• expected ROI

• competitor activities•Changes in market environment

Rollout Strategy•Rollout targets•Partner targets•Guidelines to Phasing of Rollout•Guidelines to Segmentation of Solution/partner

•Solution Components, Rollout Strategy,•Partner needs

Solution Structure•Functionalities sets for each tier•Operational support required for each tier•Cost of product/service•Customization guidelines etc

DevelopTools and Templates

•Solution structuring•Partner Segmentation guidelines•Rollout Strategy

•Solution Definition design•Solution selection toolkit –based on the partner segmentation guidelines

Standard Solution

Premium solutionFunctionality Rich solution

Par

tne

r re

lati

on

ship

Str

engt

hLo

wH

igh

Partner1

Partner 2

Partner 3

Partner 4

Partner 6

Partner Capability Maturity

Premium Solution with high flexibility

Partner 5

Size of the Partner bubble is proportional to partner

appetite for rich Functionality

Partner 7

Partner 8

Functionality Richness

Communication Requirements Set ups Change Mgmt Data migration Rollout

Gate 1 Gate 2

Rollout Process Map

Change managementNeeds

Value Chain / PartnerNeeds

Internal and Value Chain Readiness

Data Quality and availability

Internal and Value Chain Resources availability

Rollout Toolkits

Regional or other special Needs

Rollout Tracking Tools

Master Data

Transaction Data

Data migration Challenges

•Conflicting partner needs on Master data format & meta data• Identification of Source application •Data cleansing and transformation

activities•Managing varying nomenclature standards across partners• Initial data migration from multiple systems – can originate from multiple organization

Steady State process definition

•Defining multi organization process for Master Data maintenance

Data migration Challenges

•Conflicting partner needs on meta data & data structures•Availability of historical data•Data cleansing and transformation activities•Managing varying nomenclature standards across partners• Initial data migration from multiple systems – can originate from multiple

organization

Steady State process definition

•Orchestration of data across multiple enterprises•Customer mandates•Data integration should ensure currency of data

Collaboration Platform

Process Focused approach

Behavior Focused approach

Process Reengineering

High level solution

Cut over management

• Identify Business needs• Identify Business matrices to be improved•Develop high level solution

•Map As-Is Process•Develop To-be Process•Develop to-be implementation plan

•Program Manage implementation•Manage Transition phase processes•Manage Stabilization phase

Develop Ownership

Training and Communication

Motivation

• Involve users in solution development•Manage user expectations

•Develop Training & Communication plan

•Ensure proactive and frequent communication•Address users concerns•Develop awareness of solution & advantages

•Develop rewards or benefit programs •Build in penalty for old process or not using new process

Internal Technology Stack Partner Technology Stack

Technology Integration Solution

Application Integration Solution

Application customization & localization

Application setup

Ro

llou

t tra

ckin

g an

d r

epo

rtin

g

Incr

easi

ng d

epth

of

tech

nolo

gyin

tegr

atio

n

Internal Application

Collaboration Application

PartnerApplication

Rollout Project Management Organization

Engagement Team

Internal Operations Team

Training Team

IT Team

Home Team

Rollout Project Manager

Engagement Partner (Internal)

Operations coordinator

Training Consultant

Technical Consultant

Role

•Schedule partner rollout•Kick start Rollout process•Manage Rollout Process•Support rollout team

•Manage Partner communication & training•Provide Partner insights to rollout team•Obtain Partner feedback•Support Partner needs

• Introduce new process internally•Ensure internal readiness and quality of throughput•Gather internal feedback on new process

•Create training collateral•Provide training to internal & partner teams

•Prepare application•Perform Data ETL processes•Perform application modifications

Responsibility

•Track & report rollout status•Customize tools and

templates as needed

Partner IT Team Technical partner•Solution integration• Involvement in Data ETL

Partner Relationship Team

Engagement Partner (External)

• Introduce new process at partner location•Ensure readiness and quality of throughput•Gather partner feedback on new process

Many of the world’s most successful organizations rely on Infosys to deliver measurable business

value. Infosys provides business consulting, technology, engineering and outsourcing services to

help clients in over 30 countries build tomorrow’s enterprise.

For more information about Infosys (NASDAQ:INFY), visit www.infosys.com.

Brazil

Nova Lima

Canada

Calgary

Toronto

Mexico

Monterrey

United States

Atlanta

Bellevue

Bentonville

Bridgewater

Charlotte

Detroit

Fremont

Hartford

Houston

Lake Forest

Lisle

New York

Phoenix

Plano

Quincy

Reston

Belgium

Brussels

Czech Republic

Brno, Prague

Denmark

Copenhagen

Finland

Helsinki

France

Paris

Germany

Frankfurt

Stuttgart

Walldorf

Ireland

Dublin

Italy

Milano

Norway

Oslo

Poland

Lodz

Spain

Madrid

Sweden

Stockholm

Switzerland

Geneva, Zurich

The Netherlands

Amsterdam

United Kingdom (UK)

London

Bangalore

Bhubaneshwar

Chandigarh

Chennai

Gurgaon

Hyderabad

Jaipur

Mangalore

Mumbai

Mysore

New Delhi

Pune

Thiruvananthapuram

Australia

Brisbane

Melbourne

Perth

Sydney

China

Shanghai

Hangzhou

Hong Kong

Central

Japan

Tokyo

New Zealand

Wellington

Philippines

Metro Manila

Singapore

Singapore

Kingdom of Saudi Arabia

Riyadh

Mauritius

Reduit

UAE

Dubai

Sharjah