fpr lessons learned sterling field support center
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FPR Lessons Learned Sterling Field Support Center. As of December, 2009. Contact Center Inquiries. 39 trouble tickets since June Of the 39 tickets, 8 kits were returned to Kansas City Circuit card/display needed to be reseated Defective switch. Contact Center Inquiries. - PowerPoint PPT PresentationTRANSCRIPT
FPR Lessons LearnedFPR Lessons LearnedSterling Field Support CenterSterling Field Support Center
As of December, 2009As of December, 2009
Contact Center InquiriesContact Center Inquiries
•39 trouble tickets since June39 trouble tickets since June– Of the 39 tickets, 8 kits were Of the 39 tickets, 8 kits were
returned to Kansas Cityreturned to Kansas City
•Circuit card/display needed to be Circuit card/display needed to be reseatedreseated
•Defective switchDefective switch
Contact Center InquiriesContact Center Inquiries
Contact Center InquiriesContact Center Inquiries
•Several tickets related to the Several tickets related to the assembly instructionsassembly instructions
•Feedback from the field resulted Feedback from the field resulted in many early changes to the in many early changes to the instructionsinstructions
Contact Center InquiriesContact Center Inquiries
•Categories:Categories:
– SettingsSettings– InstallationInstallation– Error CodesError Codes– Data IssuesData Issues– Logger IssuesLogger Issues
Common IssuesCommon Issues
•SettingsSettings– Does the Site ID need to be 8 digitsDoes the Site ID need to be 8 digits ??
•YES, the Site ID MUST be 8 digits. The YES, the Site ID MUST be 8 digits. The third and fourth digits will be zerosthird and fourth digits will be zeros
– Does the data logger lose settings Does the data logger lose settings when the battery is disconnected?when the battery is disconnected?•NO, the settings are saved to memory NO, the settings are saved to memory
Common IssuesCommon Issues
• InstallationInstallation– Which way should the load cell be Which way should the load cell be
installed?installed?•It can be installed either parallel or It can be installed either parallel or
perpendicular to the baseperpendicular to the base
– Does the load cell require locking Does the load cell require locking washers?washers?•NO, it does notNO, it does not
Common IssuesCommon Issues
•Error CodesError Codes– What is a hardware error #4207?What is a hardware error #4207?
•This occurs when the SD card is This occurs when the SD card is removed incorrectly after downloading removed incorrectly after downloading datadata
Common IssuesCommon Issues
•Data IssuesData Issues– The data shows large swings in The data shows large swings in
data?data?•Check the base itself: flexors, plunger Check the base itself: flexors, plunger
position, calibration, post not touching position, calibration, post not touching lower assemblylower assembly
– Bent flexorsBent flexors– Uneven baseUneven base– RecalibrationRecalibration
Common IssuesCommon Issues
•Data IssuesData Issues– Data lost because of power resets?Data lost because of power resets?
•Check the connections, wires, cables, Check the connections, wires, cables, terminal strip, voltage on the battery, terminal strip, voltage on the battery, wiring diagram, blockage on the solar wiring diagram, blockage on the solar panelpanel
– Connection at the terminal was looseConnection at the terminal was loose– Bad batteryBad battery– Loose battery cableLoose battery cable
Common IssuesCommon Issues
•Data IssuesData Issues– Data are showing Data are showing
decreases/increasesdecreases/increases??
•Check the oil levelCheck the oil level– No oil therefore precipitation was No oil therefore precipitation was
evaporating evaporating – No oil with the antifreeze therefore No oil with the antifreeze therefore
moisture was being absorbed from the moisture was being absorbed from the atmosphereatmosphere
Common IssuesCommon Issues
•Logger IssuesLogger Issues– The logger would not wake up and The logger would not wake up and
a red status light was flashing?a red status light was flashing?•Check the connections, wires, cables, Check the connections, wires, cables,
terminal strip, voltage on the battery, terminal strip, voltage on the battery, wiring diagram, solar panelwiring diagram, solar panel
– Solar panel was crackedSolar panel was cracked– Bad grounding wireBad grounding wire
Common IssuesCommon Issues
•Logger IssuesLogger Issues– The logger locked up?The logger locked up?
•Check the connections, wires, cables, Check the connections, wires, cables, terminal strip, voltage on the battery, terminal strip, voltage on the battery, wiring diagramwiring diagram
– Circuit card/display had to be reseatedCircuit card/display had to be reseated
Common IssuesCommon Issues
•Logger IssuesLogger Issues– The logger was unable to be The logger was unable to be
programmed?programmed?•Check the connections, wires, cables, Check the connections, wires, cables,
terminal strip, voltage on the battery, terminal strip, voltage on the battery, wiring diagramwiring diagram
– Defective switchDefective switch
Common IssuesCommon Issues
•Logger IssuesLogger Issues– Display was coming on by itself?Display was coming on by itself?
•Check the connections, wires, cables, Check the connections, wires, cables, terminal strip, voltage on the battery, terminal strip, voltage on the battery, wiring diagramwiring diagram
– One wire at the terminal strip was looseOne wire at the terminal strip was loose
Contact InformationContact Information
SFSC Contact CenterSFSC Contact Center
Monday – Friday Monday – Friday
8AM-5PM Eastern Time8AM-5PM Eastern Time
(703) 661-1268 Main Line(703) 661-1268 Main Line
(703) 661-1293 Backup Line(703) 661-1293 Backup [email protected]