fpr lessons learned sterling field support center

FPR Lessons LearnedFPR Lessons LearnedSterling Field Support CenterSterling Field Support Center

December 1, 2009December 1, 2009

Contact Center InquiriesContact Center Inquiries

•39 trouble tickets since June39 trouble tickets since June– Of the 39 tickets, 8 kits were Of the 39 tickets, 8 kits were

returned to Kansas Cityreturned to Kansas City




•Circuit card/display needed to be Circuit card/display needed to be reseatedreseated




•Circuit card/display needed to be Circuit card/display needed to be reseatedreseated

•Defective switchDefective switch


•Several tickets related to the Several tickets related to the assembly instructionsassembly instructions

•Feedback from the field resulted Feedback from the field resulted in many early changes to the in many early changes to the instructionsinstructions


•Categories:Categories:

– SettingsSettings– InstallationInstallation– Error CodesError Codes– Data IssuesData Issues– Logger IssuesLogger Issues

Common IssuesCommon Issues

•SettingsSettings– Does the Site ID need to be 8 digitsDoes the Site ID need to be 8 digits

??



??•YES, the Site ID MUST be 8 digits. The YES, the Site ID MUST be 8 digits. The

third and fourth digits will be zerosthird and fourth digits will be zeros



??•YES, the Site ID MUST be 8 digits. The YES, the Site ID MUST be 8 digits. The

third and fourth digits will be zerosthird and fourth digits will be zeros

– Does the data logger lose settings Does the data logger lose settings when the battery is disconnected?when the battery is disconnected?


•SettingsSettings– Does the Site ID need to be 8 digitsDoes the Site ID need to be 8 digits ??

•YES, the Site ID MUST be 8 digits. The YES, the Site ID MUST be 8 digits. The third and fourth digits will be zerosthird and fourth digits will be zeros

– Does the data logger lose settings Does the data logger lose settings when the battery is disconnected?when the battery is disconnected?•NO, the settings are saved to memory NO, the settings are saved to memory


• InstallationInstallation– Which way should the load cell be Which way should the load cell be

installed?installed?



installed?installed?•It can be installed either parallel or It can be installed either parallel or

perpendicular to the baseperpendicular to the base





– Does the load cell require locking Does the load cell require locking washers?washers?





– Does the load cell require locking Does the load cell require locking washers?washers?•No, it does notNo, it does not


•Error CodesError Codes– What is a hardware error #4207?What is a hardware error #4207?


•Error CodesError Codes– What is a hardware error #4207?What is a hardware error #4207?

•This occurs when the SD card is This occurs when the SD card is removed incorrectly after removed incorrectly after downloading datadownloading data


•Data IssuesData Issues– The data shows large swings in The data shows large swings in

data?data?



data?data?•Check the base itself: flexors, plunger Check the base itself: flexors, plunger

position, calibration, post not touching position, calibration, post not touching lower assemblylower assembly





– Bent flexorsBent flexors





– Bent flexorsBent flexors– Uneven baseUneven base





– Bent flexorsBent flexors– Uneven baseUneven base– RecalibrationRecalibration


•Data IssuesData Issues– Data lost because of power resets?Data lost because of power resets?



•Check the connections, wires, cables, Check the connections, wires, cables, terminal strip, voltage on the battery, terminal strip, voltage on the battery, wiring diagram, blockage on the solar wiring diagram, blockage on the solar panelpanel




– Connection at the terminal was looseConnection at the terminal was loose




– Connection at the terminal was looseConnection at the terminal was loose– Bad batteryBad battery




– Connection at the terminal was looseConnection at the terminal was loose– Bad batteryBad battery– Loose battery cableLoose battery cable


•Data IssuesData Issues– Data are showing Data are showing

decreases/increasesdecreases/increases??




•Check the oil levelCheck the oil level




•Check the oil levelCheck the oil level– No oil therefore precipitation was No oil therefore precipitation was

evaporating evaporating




•Check the oil levelCheck the oil level– No oil therefore precipitation was No oil therefore precipitation was

evaporating evaporating – No oil with the antifreeze therefore No oil with the antifreeze therefore

moisture was being absorbed from the moisture was being absorbed from the atmosphereatmosphere


•Logger IssuesLogger Issues– The logger would not wake up and The logger would not wake up and

a red status light was flashing?a red status light was flashing?



a red status light was flashing?a red status light was flashing?•Check the connections, wires, cables, Check the connections, wires, cables,

terminal strip, voltage on the battery, terminal strip, voltage on the battery, wiring diagram, solar panelwiring diagram, solar panel





– Solar panel was crackedSolar panel was cracked





– Solar panel was crackedSolar panel was cracked– Bad grounding wireBad grounding wire


•Logger IssuesLogger Issues– The logger locked up?The logger locked up?



•Check the connections, wires, cables, Check the connections, wires, cables, terminal strip, voltage on the battery, terminal strip, voltage on the battery, wiring diagramwiring diagram




– Circuit card/display had to be reseatedCircuit card/display had to be reseated


•Logger IssuesLogger Issues– The logger was unable to be The logger was unable to be

programmed?programmed?



programmed?programmed?•Check the connections, wires, cables, Check the connections, wires, cables,

terminal strip, voltage on the battery, terminal strip, voltage on the battery, wiring diagramwiring diagram



programmed?programmed?•Check the connections, wires, cables, Check the connections, wires, cables,

terminal strip, voltage on the battery, terminal strip, voltage on the battery, wiring diagramwiring diagram

– Defective switchDefective switch


•Logger IssuesLogger Issues– Display was coming on by itself?Display was coming on by itself?




– One wire at the terminal strip was looseOne wire at the terminal strip was loose

Contact InformationContact Information

SFSC Contact CenterSFSC Contact Center

Monday – Friday Monday – Friday

8AM-5PM Eastern Time8AM-5PM Eastern Time

(703) 661-1268 Main Line(703) 661-1268 Main Line

(703) 661-1293 Backup Line(703) 661-1293 Backup Line

[email protected]@noaa.gov

mailto:[email protected]

fpr lessons learned sterling field support center

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