foundational habits for effective human resource leadership inside out leadership
TRANSCRIPT
Foundational Habits for Effective
Human Resource Leadership
Inside Out Leadership
Why do we start on the inside?
Daniel Goldman – Emotional
Intelligence Self Awareness
Emotional self-awareness Accurate self-assessment Self confidence
Stephen Covey – Private Victory
Proactivity Begin with the end in mind First things first
Peter Senge –Personal Mastery
Capacity for personal growth and learning
Clarify what is important to us Continual learning helps to see
current reality more clearly
Roland Barth – Reflection
Reflecting in practice Reflecting on practice
Warren Bennis
You are your own best teacher Accept responsibility, blame no
one You can learn anything you
want to learn True understanding comes from
reflecting on own experience
Profile
EFFECTIVE HABITS Internalized principles and patterns of
behavior
Knowledge
(what to, why to)
HABITS
Skills
(how to)
Desire
(want to)
Seven Habits
DEPENDENCE
Habit 1:
Be Proactive
PRIVATE
VICTORY
INDEPENDENCE
PUBLIC
VICTORY
INTERDEPENDENCE
Foundational Principles:
1. Effectiveness
2. Emotional Bank Account
Habit 5: Habit 6:
Synergize
Habit 3:
Put First Things First
Habit 2:
Begin with the End in Mind
Habit 4:
Think Win-Win
Seek First to Understand Then to Be Understood
Habit 7: Sharpen the Saw
Reflective on Effective
Effectiveness can be defined as…
I feel effective when… I feel ineffective when… A person that I know who is
effective is ________________. He/she is effective because…
Pair share
Foundational Principle 1
Effectiveness: How do you define effectiveness?
Getting things done? Covey’s idea of effectiveness:
Getting things done while maintaining your assets
P/PC Your production is based on your production capacity
P/PC Balance: The Principle of Effectiveness
Effectiveness is a balance of two things:
Production
The desired results produced (the golden eggs, or P)
Production Capability
Maintaining, preserving, and enhancing the resources that produce the desired results (the goose or PC)
Your P/PC Balance
Financial Spiritual
Physical Human
Mental
What have you sacrificed in order to work towards your degree/certification?
What assets have been impacted and in what way?
Stephen Covey
Dimensions of RenewalPhysicalPhysical Human Human
(Social/Emotional)(Social/Emotional)
MentalMental SpiritualSpiritual
Dimensions of Renewal
Healthy Habits Stay Fit
Build a Healthy Diet
Use Positive Ways to Deal With Stress
Get Proper Sleep/Rest
Relationships
Build New Friendship
Service
Making Deposits in the Emotional Bank Accounts of others
Learning
Developing Skills
Nurturing Talents
Expanding Horizons
Gaining Insights
Producing (poetry, papers, pictures)
Meaning Making
Inspiration
Purpose
Mission
Vision
PhysicalPhysical Human Human (Social/Emotional)(Social/Emotional)
MentalMental SpiritualSpiritual
Physical
Healthy Habits Stay Fit
Build a Healthy Diet
Use Positive Ways to Deal With Stress
Get Proper Sleep/Rest
Human (Social/Emotional)
Relationships
Build New Friendships
Service
Making Deposits in the Emotional Bank Accounts of Others
MentalLearning
Developing Skills
Nurturing Talents
Expanding Horizons
Gaining Insights
Producing (poetry, papers, pictures)
Spiritual
Meaning Making
Inspiration
Purpose
Mission
Vision
1. What things have you experienced that have caused P/PC imbalances among staff?
2. What assets are important to preserve within a school? Why?
3. What can a school leader do to help maintain an appropriate P/PC balance in a school organization?
4. Is there a relationship between a school leader’s P/PC (or school leadership team) and the P/PC balance of a staff?
Emotional Bank Account
Emotional Bank Account:The amount of trust we have in
a relationship.
Deposit increase trust.
Withdrawals decrease trust.
Each day we are… making deposits making withdrawals keeping the status quo
When withdrawals exceed deposits then we have overdrawn the account.
Stephen Covey
Foundational Principle 2
Building trust: How do you build trust?
Covey’s metaphor for building trust.... “emotional bank account”
Personal bank accounts translate into
organizational bank accounts
PersonalTrustworthine
ss
Character and Competence
Character
A person with high character exhibits integrity, maturity, and an Abundance Mentality.
Competence
A person with high competence has knowledge and ability in a given area.
Trust
Trustworthiness
Character Competence
What do good leaders do to build trust in their
organization?
What are trust busters?
Coaching Relationships
Trust Builders Trust Busters
Coaching Relationships
Is accessible and available.
Behaves consistently.
Shares experience when appropriate.
Acts non-judgmentally.
Shows respect for people.
Trust Builders Trust Busters Does not return
calls or keep in touch.
Is unpredictable or erratic.
Chooses not to be open.
Criticizes frequently. Is threatened or
competitive with others.
Coaching Relationships
Maintains confidentiality.
Listens. Admits errors and
mistakes. Shows interest in
others. Is sensitive and
aware of feelings of others.
Trust Builders Trust Busters Divulges a
confidence. Talks too much. Fails to disclose
errors and mistakes.
Demonstrates. Is task oriented and
business-like.
Coaching Relationships
Follows through. Continuously builds
competence. Pays attention.
Trust Builders Trust Busters
Does not keep commitments.
Appears to have nothing to learn.
Needs attention. A need to fix
others.
Listening Traps
Tuning outConcentrating on the impression you are
makingJumping to conclusions
Interrupting
Listening Traps
Failing to make eye contactShowing disinterest
Rushing the conversationGetting ahead of the speaker
Foundational Principle 2
Share a deposit that was made in your EMB that made a difference in your life.
“We first make our habits, then our habits
make us.”
- Stephen R. Covey
Proactive Behavior Proactive people use the margin of
freedom to make choices that best apply their values. Their freedom to choose expands as they wisely use the space between stimulus and response.
Habit 1:
Viktor Frankl
Stimulus Response
FREEDOM TO CHOOSE ACCORDING TO VALUES
Proactive Behavior
Reactive BehaviorReactive people allow outside influences (moods, feelings, or circumstances) to control their responses.
Stimulus Response
Proactive and Reactive Language1. Here’s an idea2. If only3. There’s nothing I can do4. I choose to go5. Forget about it6. I have to go7. Let’s explain some alternatives8. I can9. I have to do this
“It’s not what people do to us that
hurts us. In the most fundamental sense it is our chosen response to what they do to us that hurts us.”
“Nothing can make you feel
inferior without your consent.”
- Stephen R. Covey
- Eleanor Roosevelt
Reactive people blame their attitude and behavior on things they think they cannot control. They respond to stimulus, often attributing their behavior to three determinants:
Genetic- traits we inherited Psychic- our upbringing Environmental- our surroundings
Theories of Determinism
The Four Human Endowments
Self-AwarenessExamining thoughts,
moods, and behaviors
Independent WillActing independent of external influence
ConscienceUnderstanding right and
wrong, and following personal integrity
ImaginationVisualizing beyond
experience and present reality
Proactive people exercise four endowments.
Describe a time you used one or more of the Four Human Endowments
Focusing on the Circle of Influence
Circle of Influence
Circle of InfluenceA person’s Circle of
Influenceincludes those things he or
shecan affect directly.
Circle of ConcernA person’s Circle of Concerncomprises all matters about
which he or she cares.
“You can choose your
actions, but you cannot choose the consequences.
They are governed by natural laws or principles.”
-Stephen R. Covey
Stephen Covey
Habit 2: The End in Mind
Mental creation precedes physical creation
Personal Mission Statement is a vehicle to guide us to what we want to have, do and be.
Habit 2: The End in Mind
Example: My MissionTo live my life ever aware that who I am is asmuch what others see as it is what I believe.
To live my life without excessive indulgences, aware that my mind and my body are my true
assets.
To love my family with many indulgences, aware that they are my only treasures.
To deal with others with honesty and integrity,tolerance and compassion, evenness and
consideration.
To dedicate my remaining years to helping othersfind purpose in their lives, ensuring that my
influence on others is consistent with my values and principles.
To teach others that which I believe to be rightin both the personal and professional stream,
yet never presume that my way is the only way.
To live my life on purpose and with purposeand use up all my potential.
Habit 3: First Things First
“Those things which matter most must never be at the mercy of those things that matter least.”
- Wolfgang von Goethe
Stephen Covey
I•Crises
•Pressing problems
•Deadline-driven projects, meetings, preparations
II•Preparation
•Prevention
•Values clarification
•Planning
•Relationship building
•True re-creation
•Empowerment
•Trivia, busywork
•Some telephone calls
•Time wasters
•“Escape” activities
•Irrelevant mail
•Excessive TV
IV
•Interruptions, some telephone calls
•Some mail, some reports
•Some meetings
•Many proximate, pressing matters
•Many popular activities
III
Time Management MatrixURGENT NOT URGENT
IMP
OR
TA
NT
NO
T I
MP
OR
TA
NT
The best use of our time focuses on
the quadrants
that emphasize importance (Quadrants I
and II). Building
relationships, planning,
and preparation
are all Quadrant II, PC activities.