Five Digital Age Trends that will Dramatically Impact Testing and Quality SkillsMatthias Rasking, Accenture withShoeb Javed, Worksoft

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Presenters

Matthias Rasking Principal Director and EALA Testing Platform LeadAccenture

Shoeb Javed Chief Technology OfficerWorksoft

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Winners in the digital age will need to enable their people—employees, customers and ecosystem partners—to accomplish more with technology.

Winners must equip people to continuously learn and adapt, create new solutions, drive relentless change and disrupt the status quo with new business strategies that those technologies drive.

 

Executive Summary

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• Accenture Technology Vision: Key digital age trends that will disrupt large enterprises and impact testing

• The state of Digital Testing in Europe: Results from a Pierre Audoin Study

• Intelligent automation: High velocity end-to-end process automation using Worksoft

 

Agenda

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People First: Primacy of

People in the Digital Age

Every Business is a Digital Business

2013

2015

2016

Accenture Technology Vision: The Evolution

From Digitally Disrupted to

Digital Disrupter

Digital Business Era: Stretch

Your Boundaries

2014

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Accenture Technology Vision Evolution 2014–2016

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People First: The Primacy of People in the Digital Age

Intelligent Automation

Liquid Workforce

Platform Economy

Predictable Disruption

Digital Trust

7

The Accenture Technology Vision 2016 identifies five technology trends fueled by the people first principle and that are essential to business success in the digital economy.

Copyright © 2016 Accenture. All rights reserved.

These five technology trends underpinned by the people first principle impact how testing will be done for systems that use these technologies and approaches.

They also provide unprecedented opportunities that testing professional and quality engineers can avail to provide more effective and efficient quality to their clients.

Trend 1

Intelligent Automation The essential new co-worker for the digital age

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Trend 2

Liquid Workforce Building the workforce for today’s digital demands

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Trend 2

Liquid Workforce Building the workforce for today’s digital demands

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Impact1. Managing ‘digital culture shock’ and re-skilling people

2. Increasing learnability and adaptability – continuous learning

3. Experiencing disruptive competition in skills

Opportunity1. On Demand Team – Existing team + extended team +

global team + crowd

2. Reduced team and skill maintenance – MooC, learning boards, on-the-job learning

3. Output based reward mechanisms for the liquid workforce

Trend 3

The Platform EconomyTechnology-driven business model innovation from the outside in

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Trend 3

The Platform EconomyTechnology-driven business model innovation from the outside in

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Impact1. Platform Testing Strategy – how to test an ecosystem, not

just a project or program

2. Rebalancing testing – more exploratory, intelligent risk based, real time, and perpetual

3. Heavy virtualization for simulating unavailable systems

Opportunity1. Creation of testing platforms, Omni-channel platform for

testing

2. Collaborative innovation – testing + tools + technologies + approaches

3. Closer to business, as the platform is the business – End-to-End testing

Trend 4

Predictable DisruptionLooking to digital ecosystems for the next waves of change

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Trend 4

Predictable DisruptionLooking to digital ecosystems for the next waves of change

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Impact1. Predictive Planning – Increased necessity to become fully

engaged in upstream business planning

2. Behavior or Business driven testing – Testing approach to test the potential disruption from a business view point

3. Multi-Industry skill set – overarching business understanding

Opportunity1. Testing becomes a partner for the business, not just the

provider of a service

2. Better preparedness – need the ability to manage disruption

Trend 5

Digital TrustStrengthening customer relationships through ethics and security

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Trend 5

Digital TrustStrengthening customer relationships through ethics and security

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Impact1. Trust but Verify – exponential increase in focus on security

testing

2. Validation approaches to ensure continued trust - continued testing (in production)

3. Increased focus on testing with big data and script-less testing

Opportunity1. Further elevation of importance of testing, increased

specialization, increased opportunities – from testers to trust-builders

2. Collaborative innovation with technologists – threat modelling, vulnerability assessments, ethical hacking

3. Bigger responsibility, wider impact – from business to IT to end users

* Source: © PAC Digital Testing in Europe: Strategies, Challenges & Measuring Success, 2015. 18Copyright © 2016 Accenture. All rights reserved.

82% of companies lack a digital testing strategy.Is your staff ready?

Survey finding from CIO/ITD/Head of Testing of 200 companies in Europe

Fully implemented

In place but not implemented

Planned for this year

No plans yet

Key research findingsTesting organizations must ensure staff, teams, tools and skill sets are in place to support a comprehensive digital testing strategy

BUDGET89% of testing teams deal with budget pressures

QUALITY80% agree the number one testing goal is to improve quality

PRIORITIES90% cite functional and security testing as top priorities

SKILLS80% are challenged to recruit specialized skills

TOOLS65% rate internal testing tools as a key strategy

* Source: © PAC Digital Testing in Europe: Strategies, Challenges & Measuring Success, 2015. 19Copyright © 2016 Accenture. All rights reserved.

Trend 1

Intelligent Automation The essential new co-worker for the digital age

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Impact1. Intelligent applications will need Intelligent test data

2. Newer Cognitive approaches will need to validate self-learning systems

3. Collaboration in Testing environments - Alliances and partnerships will bring together internal innovation, market tools and open source software

Opportunity1. Intelligent Testing ecosystems that analyze production and

test data, derive intelligent conclusions that feed into what to test and how to test it

2. Testing Automation frameworks that ‘learn’ and self-correct as they execute test cases

3. ‘Testing Savants’ that provide suggestions that are not possible by a traditional test manager

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In Your Control

Out of Your Control

20

21

daily

weekly

monthly

quarterly

more

What’s the rate of change in your high velocity enterprise?

Whatever it is, testing needs to happen at the same pace

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The Outside-In Approach

Focus on the End User Understand how end-users use the application Create business scenarios to reflect this usage

Automate End-to-End Processes Ensure that test automation covers not just the entry application but also all back-end applications and their integrations Identify all business process variations and check them too

Scale by Using the Cloud Distribute automated testing across multiple machines to achieve scale and full coverage Use a public cloud infrastructure to spin up machines on demand and spin down when automated testing is complete

Test Continuously Having automation in place allows you to run it on-demand as well as on a daily basis Uncover problems by proactively ensuring your business processes work – find problems before your users do

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Worksoft Automation PlatformIndustrial Scale Automation

ApplicationsSAP, Web and other

Enterprise Applications. Complex landscape with

frequent change

Manual LaborHigh operational costs and

limited availability of resources associated with manual testing. Delayed time to

market

Company€ 8.8 Billion Manufacturer of

Luxury Goods. Brands include Cartier, Mont Blanc, Piaget, Dunhill, Ralph Lauren, etc.

Digital RiskComplex integrated scenarios. Unacceptable risk of failure on production systems and 1740

retail shops

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Worksoft Automation Platform

Risk MitigationEnterprise wide automation

with 80% business coverage of 500 core processes.

Daily testing.

Digital Labor55,000 hours of manual labor annually replaced by digital

labor

AutomationEnd to End Business Process

Validation with Worksoft Certify®

600 hours of daily testing on 30+ virtual machines

QualitySignificant reduction in

production defects

Industrial Scale Automation

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Companies need to develop a comprehensive approach to digital testing now to avoid risk laterTesting organizations need to quickly respond to the changing marketplace with:

ACCENTURE RECOMMENDATION

An innovative testing strategy to continuously evolve and prepare for the digital disruption to business.

The right level of investment in digital testing to address exponential growth in volume, velocity and complexity in the IT ecosystem.

An intelligent resourcing strategy across business and technology to deliver high quality digital applications.

• Re-orient testing to accelerate adoption of SMAC

• Revamp approaches to performance and security testing

• Leverage new commercial models for better productivity

• Adopt DevOps and Agile for rapid and continuous delivery

• Invest in the right set of digital testing software, platforms and infrastructure with the ability to integrate traditional, open source and cloud-based testing frameworks

• Build intelligent and cognitive automation capabilities for rapid testing cycles

• Recruit specialized testing talent that can build testing systems and are not focused purely on testing execution

• Evaluate crowdtesting with the option to either develop or invest in a captive platform to augment capacity for increased flexibility

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Q&A

Matthias Rasking Principal Director and EALA Testing Platform LeadAccenture

Shoeb Javed Chief Technology OfficerWorksoft

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AccentureAccenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions – underpinned by the world’s largest delivery network – Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With more than 358,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at www.accenture.com. To succeed in a high-velocity, software-driven world, Accenture Testing Services help companies transform testing into a continuous and efficient end-to-end quality engineering function. Accenture offers the entire breadth and depth of testing services across a broad array of applications, digital technologies and industries delivered under flexible business arrangements to help companies shape their digital future and lead their industry while delivering an exceptional customer experience. With more than 31,000 testing professionals across more than 30 delivery centers in 17 countries, Accenture serves over 1,000 testing clients across more than 40 industries. The company combines industry specialization, pioneering cognitive automation, digital leadership and cloud innovations delivered through an unmatched global network of alliances and delivery centers to power high performance.

Worksoft Worksoft® is a leading global provider of automation software for high-velocity business process testing and discovery. Enterprises worldwide use Worksoft intelligent automation to innovate faster, lower technology risk, reduce costs, improve quality, and deeply understand their real end-to-end business processes. Global 5000 companies across all industries choose Worksoft for high speed process discovery and functional testing of digital, web, cloud, mobile, big data, and dozens of enterprise applications, including SAP®, Oracle, and Salesforce. www.worksoft.com

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Digital Testing in Europe: Additional Resources

Accenture Technology Vision

Accenture Digital Disruption in Testing Pierre Audoin report

Accenture Technology Vision 2016

Worksoft Intelligent Automation

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