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Heikki Haldre [email protected] Fits.me Virtual Fitting Room

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Page 1: Fits.me E-Fashion Summit 2013

Heikki Haldre [email protected]

Fits.me Virtual Fitti ng Room

Page 2: Fits.me E-Fashion Summit 2013
Page 3: Fits.me E-Fashion Summit 2013

Stores: Try Buy

Online: Buy Try

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Page 4: Fits.me E-Fashion Summit 2013

Reduce ReturnsIncrease SalesEnhance the Brand

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Page 5: Fits.me E-Fashion Summit 2013
Page 6: Fits.me E-Fashion Summit 2013
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70% of returns: fit-relatedDrapers Etail Report

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Page 14: Fits.me E-Fashion Summit 2013

CommunicationReduces ReturnsIncreases Sales& Loyalty

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Page 15: Fits.me E-Fashion Summit 2013

Robots

Fast. Cheap.

Page 16: Fits.me E-Fashion Summit 2013

Robots

Fast. Cheap.

Page 17: Fits.me E-Fashion Summit 2013
Page 18: Fits.me E-Fashion Summit 2013

57% increasein conversions

77% reductionin fit-related returns

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Page 19: Fits.me E-Fashion Summit 2013
Page 20: Fits.me E-Fashion Summit 2013

People don’t want to buy a “right to return“. They want to buy clothes that fit.

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Page 21: Fits.me E-Fashion Summit 2013

21% return12% don’t

33% not satisfied

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Page 22: Fits.me E-Fashion Summit 2013
Page 23: Fits.me E-Fashion Summit 2013

Cost of ReturnsLost RevenuesReverse LogisticsDiminished Value...

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Page 24: Fits.me E-Fashion Summit 2013

100 Sales = 161 Deliveries @ 25% return rate

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Page 25: Fits.me E-Fashion Summit 2013

61% more deliveriesthan sales

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Page 26: Fits.me E-Fashion Summit 2013

“It’s not what you sell, it’s what you sell and people keep.“

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Page 27: Fits.me E-Fashion Summit 2013
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Page 29: Fits.me E-Fashion Summit 2013

Heikki Haldre [email protected]

Fits.me Virtual Fitti ng Room

Page 30: Fits.me E-Fashion Summit 2013
Page 31: Fits.me E-Fashion Summit 2013

Simplify to reduce returns.


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