field service greenroad fleet management webinar

Confidential & Proprietary | 1

Right Vehicle, Right Person, Right Time

Confidential & Proprietary | 2Confidential & Proprietary | 2

The Statistics


INJURY RESULTS IN 12 DAYS ABSENTEE

12

5,000FIELD RESOURCE

100,000impacted customers

$10M annual direct cost

+Brand Impact

1 IN 5 FLEET VEHICLES ARE INVOVLED IN A CRASH ANNUALLY

AVERAGE REPAIR COST OF AN ON-THE-

JOB CRASH

Statistics – the bottom line

Source: The National Highway Traffic Safety Administration (NHTSA), USA


Technicians are the Center

Aggressive Driving

High Fuel Consumption

Absentees

Injury, Fatality

Accidents

High risk of collision

CO2 footprint

Service Disruption


Successful Field Services Organizations

Field Service Workforce Customers Managers & Executives

Improve workforce safety and productivity, optimize

asset performance and transform service delivery

Enable service technicians to more efficiently address

customer calls in a safe and timely manner with reduced disruptions

Rapidly analyze asset and service performance,

safety trends, financial and regulatory exposure

• Reduce Safety Incidents• Keep Your Drivers Free From False

Claims• Improve Customer Satisfaction –

Happy drivers• Shortened work cycles

• Increase Margins• Reduce Service Costs• Reduce Risk and

Associated costs

• Faster Response Times• Identify correct resource• Identify closet resource• Happier Customers

video blur 2.mp4

In vehiclevideo2.mp4


Top 3 Driving Errors


• It is very easy to find numerous independent studies conducted in various countries around the world which provide evidence that excessive speed can kill, seriously injure or at the very least cause serious damage

• No operator can accept the negative publicity and/or the financial implications that an accident involving excessive speed will incur

• The Greenroad system assists both Managers and Drivers to recognise this and provides an opportunity to act BEFORE an incident occurs

Speed


• This should need no further explanation

• The ‘Maximum’ speed has been dictated by the local authority and is enforced by the local Police

• Whilst some drivers may disagree with the posted speed limit, it is an offence to exceed this ‘Maximum’ speed

• Remember, this is a ‘Limit’ not a ‘Target’

Posted Speed


• As with the previous slide, this again comes down to an individual drivers interpretation of what is and is not acceptable

• To assist drivers, many countries now employ variable speed limits. These are currently restricted to major road networks and areas such as schools

• You could argue that if drivers made the correct decisions in the first place, these additional measures would not be required

Speed for Situation


No 2 – Forward planning and anticipation

• It may seem an obvious statement but drivers should always be looking well towards where they are heading

• This is also very relevant when the vehicle is moving backwards or to the side

Forward Planning and Anticipation


• How close is too close?

• In the UK, the highway code advises a MINIMUM of 2 seconds in clear dry road conditions

• Many advanced driving or defensive driving schemes increase this to a minimum of 4 seconds

• The number is a guide, the reality is that the more time a driver has to recognise a developing situation, the more likely they are to make the correct driving decisions

• If a driver is too close they are more likely to encounter a situation and have to ‘react’ to it

• Occasionally the reaction could be too late or perhaps result in an incorrect decision

Tailgating


Benchmarking Your Drivers – Best Practices


The Methodology Behind Driver Safety

Unconscious Errors

Conscious Errors

Conscious Improvement

Subconscious Improvement

Continuous Self-Correction Cycle Predictable and Lower Fleet Risk

Minor Crashes

Severe Crashes

Catastrophic Crashes

Driving Errors

Close Calls


Using Scorecards and Gamification to Drive Change

A VARIANCE OF “UNKNOWN” DRIVERS

DRIVERS ARE MAPPED TO AN INDIVIDUAL RISK PROFILE

UNIFORM, IMPROVED DRIVING BEHAVIOR ACROSS YOUR FLEET

No Visibility

Gain Insight

Manage Change & Driver Behavior


How to Drive Sustainable Change

UNFREEZE

Helping stakeholders recognize

that change is indeed necessary.

CHANGEDeveloping new behaviors, values and

attitudes.

RE-FREEZE

Actions to reinforce and support changes so

that they become a permanent behaviors.


How do your Drivers Measure Up

Implement a blind profile period before starting your program

0

20

40

60

80

100

120

140

160

180

Blind Profile

Begin Feedback and Drivers Self-Improvement

Management by Exception & Organizational Policies

Safety Score


Let’s Play A Game


What Is Happening In This Instance?

What did the driver do wrong?

What risk does this pose to your organization?

What data is missing from this event?

What can you do to prevent this in the future?


The Missing Variable

Trends

Hot Spots

Education

field service greenroad fleet management webinar

Automotive