extending and improving bps romania 30th of nov 2010

Extending and Improving Business Processes

Jens ToppenbergEnterprise 2.0 Sales Director, EE&CIS


The following is intended to outline our general

product direction. It is intended for information

purposes only, and may not be incorporated into any

contract. It is not a commitment to deliver any

material, code, or functionality, and should not be

relied upon in making purchasing decisions.

The development, release, and timing of any

features or functionality described for Oracle’s

products remains at the sole discretion of Oracle.

Safe Harbor


• Challenges

• Solutions

• Products

– Oracle SOA

– Oracle BPM

– Oracle SOA Governance

• Business Benefits

• Case Studies

• Next Steps

Agenda

Challenges


Packaged Application Lifecycle

Extend with Custom Code

Integrate with other

Applications

Cross AppAutomation

Upgrade

Install and Configuration

$?


The State of Application Infrastructure

41% of companies indicate monolithic application

architecture forces costly and complex changes-Aberdeen Group

57% of companies not running the current release

of their ERP indicate the prohibitive cost of

upgrading customizations as a key reason-Aberdeen Group

You do not utilize the competitive advantage which is given to you in the newer release!


Application InfrastructureCommon Approaches

Implementing customization tools embedded within the application

Extendwith

Custom Code

Using point-to-point connectivity between apps

Integratewith

Other Applications

Building application-centric business processes

AutomateAcross

Applications

Requirement Common Approach


• Difficult to swap out applications

– Code tightly coupled to application

• Costly maintenance

– Proprietary coding requires niche

specialists

• Complex upgrades

– Unacceptably lengthy and costly

test cycle time

Application CentricCustomization

ChallengeDisparate Application-embedded Tools

Tightly Coupledto Application


• Weak integration services

– Limits ability to access data outside

the native app

• Lacking end-to-end management

– Difficult to determine process status

• No BPM collaboration tools

– Delays delivery schedule and

increases chance of errors

ChallengeApplication-specific Business Processes


Application CentricBusiness Processes

Can you get the answer to: Where is my order?


• Point-to-point “spaghetti”

architecture

– Fragile architecture requires

extensive test cycle

• Lack of re-use of functionality

– High cost to maintain redundant

features in overlapping applications

• Lack of control

– Minimal governance and lacking

unified view over all applications

ChallengePoint-to-Point Integration


Application CentricBusiness Processes

You can‟t control, what you can‟t manage!

Solutions

Don‟t come to me with a problem

unless you have a solution!

Current Solution

Application centric

processes

Tightly coupled

applications

Point – point

integration

Application centric

customizations

Customized, siloed and point - point

integrated applications


SolutionUnified Application Extension & BPM Platform

Unified

Cross Application

BPM

Core

Applications

Unified Integration Shared Services Infrastructure

Unified

Configuration-

based Extensions

Enterprise Application Platform


To transition to this architecture, there are

3 steps that should be followed:

Step 1: Extensions with a common toolset

Step 2: Shared Services Infrastructure

Step 3: Cross-Application BPM

SolutionUnified Application Extension & BPM Platform


• Configuration-based

– Less code, more drag & drop

• Use industry standards

– Languages and modeling notation

• Business rules

– Expose business variables in

intuitive user interface for business

team

SolutionStep 1: Extensions with a common toolset

The new SOA-based infrastructure has helped OnStar eliminate tens of thousands of lines of code and achieve significant cost savings…

In SOA, changes are made via configuration, not by manual coding.

Profit Magazine – Nov 2010

http://bit.ly/bGQCgq


• Unified Shared Services

– Introduces flexibility

• Create re-usable services

– Allows for significant efficiency gains

• Manage with SOA governance

– Gain control with a single view

across all applications

SolutionStep 2: Shared Services Infrastructure

“We could convert that money into more innovation, more customer service, more products and services instead of paying for redundant operations that aren’t that different from each other”

Fari Ebrahimi, Senior Vice President and CIOVerizon Services Operations


• Unified enterprise-wide BPM

– Across disparate apps

• BPM standards

– Such as BPMN and BPEL

• Social BPM

– Collaboration tools for BPM

development and end-users

SolutionStep 3: Cross-Application BPM

JPMorgan Chase used Oracle BPM technologies to automate the error-prone manual part of a risk management process which decreased processing time by 79% and increased staff productivity.

Camico Insurance - spot

CAMICO Mutual Insurance Company- Transition from an Enterprise tech view to a process view.rm




Products


BAMJDEV ,

BPM STUDIO, PROCESS

COMPOSER

CEP

EM POLICY

MANAGER

ERP MAINFRAME SERVICES

BPEL PROCESS MANAGERHUMAN WORKFLOW

BPMN ENGINE

SERVICE BUS

PARTNERSDB

Registry&

Repository

Oracle‟s SOA & BPM InfrastructureIndustry’s Most Complete, Integrated, & Best-In Class Platform


Transform Business Process

BusinessRules

HumanWorkflow

• Costly to maintain

• Insufficient exception and error handling

• Visual composition creates maintainable integrations

• Expose business variables as easily modifiable rules

Oracle SOA SuiteConfiguration based development

Traditional ApproachManual Coding

Composite Editor


Oracle SOA SuiteConfiguration based access to applications

Select Adapter Select Function Integrate Function into Composite Editor


Oracle BPM SuiteWeb-based process editing and configuration

ValueOracle BPM Suite 11g

• Tool for business

• Enable greater range of business participation

• Eliminate redundancy, reduced complexity

• Simplified logic management

Value

• Intuitive Web-based interface

• Access according to role

• Uses same model, business catalog, as Studio

• Model both rules and processes

Oracle BPM Suite 11g

Process composer for - Processes- Rules


Oracle BPM SuiteProcess Analysis

Value

• Standard business indicators: cycle time, number of instances, average and mean time

• Process specific indicators in model

• Drill down dashboards

• BAM can aggregate indicator events

• Integration with complex event processing

• Interoperability with BI via ETL

• WYSIWYG report editor

• Impact, gap, redundancy, and simulation reports


• Business visibility

• Tailor analysis to the business

• Expand analysis outside BPM

• Leverage BI for additional visibility

• Standard and custom easy to configure reports for all business needs

Oracle BPM Suite 11g Value

Process analysis- integrate to BAM- integrate to BI


Oracle BPM SuiteProcess Spaces: Extends collaboration in a process context

Value

• WebCenter Spaces technology

• Work Space process space – all processes

• Modeling Space – modeling the process

• Single instance space – Single process coll.

• Task list, discussions, documents, dashboards, processes to start, process catalog


• Simplified single-click site creation

• Spaces suited to process lifecycle

• Can add blogs, wikis, and presence

• Collaboration in context

Oracle BPM Suite 11g Value


Integrated GovernanceComprehensive Governance & Policy Management

Publish, Discover, Change Manage

Services

Federated Policy Manager

Provision Services & Monitor SLAs

Registry/Repository Policy ManagerSOA Management

Pack


Benefits: Oracle SOA and BPM Suites

• Expands reach of business processes

– Standards-based BPM removes cross-app barriers

– Social BPM shortens cycle times through team collaboration

• Introduces application flexibility

– Provides the ability to easily swap out applications

– Replaces tight coupling with hot-swappable infrastructure

• Lower total cost of ownership

– Minimize upgrade costs by externalizing application customizations

– Re-use services in new ways not possible with monolithic apps

Transform: Application centric to Enterprice process centric

Case Studies


British Telecom –Application Extensions

• Implemented Oracle SOA Suite to customize and extend packaged applications

• Built composite apps and process integration flows using Oracle Fusion Middleware

with Oracle EBS, PeopleSoft and Siebel

• One of the world‟s largest telecom service provider• High cost of managing and maintaining 400 legacy IT

systems

• Need a consolidated applications that allows to procure

goods and services for 10,000 properties and 5,000

vehicles

Opportunities & Challenges

• Retired 46 legacy apps, increasing „right first time‟ dramatically increasing user experience scores

• Enterprise level process automation resulting in consolidation of many heterogeneous custom and packaged applications

• Significantly reduced maintenance and upgrade costs of packaged applications

Solution

Results


Qualcomm – Shared Services

• Oracle SOA Suite deployed to create a reusable services framework

• Integration with Tibco, Documentum and Oracle Applications

• Automated key business processes: Entitlement requests and approvals, User password

and account maintenance

• World‟s leading supplier of CDMA Chipsets

• Inability to quickly build composite applications, lack of

common reusable services

• Unable to respond to rapid business changes

• Need to increase system security, scalability, availability

• Needed a common interface for all users to get the information

they need in a secure reliable manner


• Enabled easier, more effective forecast simulation

• Improved control over supply chain

• Cost savings from increased productivity in shipping and warehouse management

Solution

Results Customer Viewpoint

“I would estimate that we have saved at least $5 million dollars in development costs over the last two years.”

–Norm Fjeldheim, Senior VP, CIO Qualcomm


Eaton Steel – Cross App BPM

• Order-to-Cash transactions with trading partners were automated using a Service

Oriented Architecture

• The solution comprised of XML Gateway and Customized mapping as well as Canonical

mapping

• EDI process was automated by extending E-Business Suite using Oracle SOA Suite,

Oracle BPM Suite and Oracle B2B

• Order-to-Cash project was inefficient

• Invoicing processes were very manual & error prone

• Poor visibility into interaction between parties.

• No solution would meet diverse partner requirements: EDI, XML, Excel


• Reduced invoice turn-around time & error handling

• Eliminated 100+ of manhours through process automation

• Reduced Invoice resolution time by 28 days!

Solution

Results

Next Steps


Getting Started with Middleware for Apps

Demos

Product Downloads

Getting Started Guides

Tutorials

Technical Whitepapers, Articles, Blogs

Oracle Fusion Middleware for Apps:

www.oracle.com/goto/ofm4apps

http://www.oracle.com/goto/ofm4apps


Recommended Next Steps

Product Suite:

oracle.com/SOA

Best Practices:

oracle.com/technologies/SOA/center.html

oracle.com/technology/products/SOA/SOASuite

Product Suite:

oracle.com/BPM

Best Practices:

oracle.com/technology/products/bpm


Questions

extending and improving bps romania 30th of nov 2010

Documents