export quality management seminar - ptb

DESIGN MANUAL

TECHNISCHEZUSAMMENARBEIT

KontaktPhysikalisch-Technische BundesanstaltTechnische Zusammenarbeit

Tel +49 531 592 8200Fax +49 531 592 [email protected]/q5

Physikalisch-Technische BundesanstaltBraunschweig und BerlinNationales Metrologieinstitut

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Export Quality Management SeminarAssignment book

TECHNICALCOOPERATION

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Assignment 1

Assignment 2

Assignment 3

Assignment 4

Assignment 5

Assignment 6

Assignment 7

Assignment 8

CO N T E N T S

Introduction 6

Technical Requirements 6

Quick scan 8

Information sources 9

Certification and Metrology 12

The national quality infrastructure 13

How can BSOs support? 13

Action plan 14


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This assignment book is part of a seminar package, containing the Export Quality Management guide, an abstract of the guide and powerpoint presentations for each session of the two day seminar.


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Supporting SMEs to improve market access through standards and conformity assessment


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Assignment 1 – Introduction

1. Quick opinion poll

Yes No

1 Export quality management is all about inspection and control

2 Government imposed regulations are more important than buyer requirements

3 Assurance programs and management systems increase costs and reduce the companies’ competitiveness and profitability

4 Environmental and social concerns in the international markets have nothing to do with quality

5 Social responsibility is like modern day philanthropy

6 In the international markets competitiveness is dominated by price

7 Support to SMEs in the area of compliance to international requirements is not the domain of business support organisations but the turf of certifying bodies

Assignment 2 – Technical Requirements

2.1 Identify which requirement/management system relates to which concern and which sector and whether it is a mandatory or voluntary requirement

Part 1 of 2

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Traceability

BRC

REACH Directive

HACCP

BSCI

GlobalGAP

A S S I G N M E N T 1 – I N T R O D U C T I O N / A S S I G N M E N T 2 – T E C H N I C A L R E Q U I R E M E N T S


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2.2 What would you indicate as priority areas for SMEs to focus on for compliance?

Food sector Textiles and garments sector

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2.3 Explain why you select the above priorities

Part 2 of 2

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Food labelling

Maximum residue levels

OHSAS18001

General Product Safety (Directive 2001/95/EC)

WRAP

SA8000

ISO/TC 94/SC 13 Protective clothing

ISO/TC38 Textiles

ISO9000

ISO14000

ISO22000

ISO26000

A S S I G N M E N T 2 – T E C H N I C A L R E Q U I R E M E N T S


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Assignment 3 – Quick scan

You visit a SME for a discussion on an advisory service that your organisation can offer. The company has a good track record in the domestic market and is an aspiring exporter. You will have a short meeting with the operational manager and he will give you a tour through the factory and warehouse. You are interested to make a quick scan of the company to gauge the status of the company in terms of export readiness, with a focus on compliance with prevailing standards and management systems in international markets.

You prepare yourself at the office before you leave for the company and you make a brief checklist

3.1 What are the main issues that you would like to check and that you can easily find out through observation and brief interview with operations manager

Food

Observation Interview

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Textiles and garments

Observation Interview

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3.2 What are the issues that are more difficult to find out and for which you would need a thorough audit?

Food

Textiles and garments

A S S I G N M E N T 3 – Q U I C K S C A N


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Assignment 4 – Information sources

4.0 Export Quality Management Guide

4.0.1 Dimensions of Quality Open the Export Quality Management Guide. The ITC Export Quality Management guide includes a section called „Understanding Quality“. In this section, several dimensions of quality as defined by Garvin are listed. Which of the following dimensions are listed? You can select more than one. 1) Performance 2) Features 3) Reliability 4) Conformance 5) Durability 6) Serviceability 7) Price

4.0.2 Export Quality Management Guide NQAs play an important role in promoting and rewarding excellence in organizational performance. One of the Models described in ITC‘s Export Quality Management Manual is the European Foundation for Quality Management (EFQM) Excellence Model. It differentiates between enablers and results. Mention at least 3 enablers and 3 results of the EFQM Excellence Model.

4.1 Food related information sources

4.1.1 Standardsmap Go to www.standardsmap.org

Select dried fruits or herbs and spices and compare the IFS Food standard and Unilever Sustainable Agriculture code. What are the main differences between the two standards?

4.1.2 Codex Alimentarius Go to the website http://www.codexalimentarius.org/ Open the list of standards or use the keyword search to find the standard for canned shrimps or prawns.

Which colour additives are allowed?

A S S I G N M E N T 4 – I N F O R MAT I O N S O U R C E S


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4.1.3 EU food law Go to the European food safety portal at http://ec.europa.eu/food/safety/index_en.htm In the section on Chemical Safety, click on ‘Residues’. Is there a regulation to manage maximum levels for contaminants in food? Yes No Can you mention other EU Regulations that govern residue levels or certain substances in food?

4.1.4 CBI Go to the website www.cbi.eu and go to the Market Information section Select the processed food sector. Find out what are the buyer requirements of importers of processed food.

4.1.5 Sainsbury sustainability plan – sourcing with integrity Go to http://www.j-sainsbury.co.uk/responsibility Find the link and download the ‘20x20 Sustainability plan’. In the sustainability plan, find the commitments for sourcing with integrity (nrs 3-9 from the 20 commitments). List at least one of the sourcing with integrity commitments.

4.1.6 Sainsbury code of conduct Find the Sainsbury “Ethical Code of Conduct” (Google, website or on the USB drive). What is your view on article 12: “Protection of the environment”?

4.2 Textiles and garments related information sources

4.2.1 Standardsmap Go to www.standardsmap.org Select other textile products and compare the Ethical Trading Initiative (ETI) and Business Social Compliance Initiative (BSCI). What are the main differences between the two standards?



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4.2.2 CBI Go to the website www.cbi.eu and go to the Market Information section Select the apparel sector. Find out what are the buyer requirements of importers of apparel and how do importers list their buyer requirements in contracts?

4.2.3 EU helpdesk Go to http://exporthelp.europa.eu/ and use the ‘my export’ function Select product group with HS code: 61033200 (Men’s or boys’ suits, ensembles, jackets, blazers, trousers, bib and brace overalls, breeches and shorts (other than swimwear), knitted or crocheted, of cotton. Select export country: Bangladesh Select import country: The Netherlands Find the link: “Restriction on the use of certain chemical substances in textile and leather products”. List at least three of the chemical substances, group of substances or mixtures which are not allowed in textile products according to the REACH regulation

4.2.4 H&M code of conduct Go to www.hm.com/codeofconduct and download the code of conduct.

Article 4.1.4 What does the Code say about association and collective bargaining?

Article 4.2.2: What does the Code say about overtime?

Article 8.2: Monitoring What does the Code say about unannounced audits and access to premises and documents?



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Assignment 5 – Certification and Metrology

5.1 Preparing for certification

a) You meet a Director of a food processing company at the New Years event and he informs you that his company wants to go for HACCP certification. What steps will you advise him? Name at least 3. 1. 2. 3.

b) You meet a Director of a garments manufacturing company at the New Years event and he informs you that his company wants to go for SA8000 certification. What steps will you advise him? Name at least 3. 1. 2. 3.

5.2 Metrology

The production manager of a food processing company has some doubts as to the correct operation of his weighing scales. They are now three years in use and he expects a tolerance of some 1.5-2% . He considers them to be checked by the supplier. But the supplier quoted an amount that he is not happy with. What do you advise?

4.4 Social media sources: LinkedIn

Go to www.linkedin.com Create your own profile if you are not registered yet, and create a network by connecting to people you know or have done business with. Find relevant groups on Quality Management Professionals, food safety professionals, social responsibility etc. In these groups are industry professionals – including purchasers and experts – to which you can directly link and with whom you can interact in discussions. Join the groups that are relevant to you.

Relevant groups:

A S S I G N M E N T 4 – I N F O R MAT I O N S O U R C E S / A S S I G N M E N T 5 – C E R T I F I C AT I O N A N D M E T R O LO G Y


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Assignment 6 – The national quality infrastructure

Assignment 7 – How can BSOs support?

In this group assignment, your task is to do a mapping exercise with your group members.Which organisations play what role (provides which service) in which export quality area (incl. health and safety and social responsibility)?

Note: ■ You can visualize a map, or display the various organisation and their working area and competence/service

in a table. ■ Nominate a spokesperson to present the map to the group for plenary discussion. ■ At the end, conclude which role your own organisation can/should play and where it can improve.

Write down in the table below and on post-it cards to share for the group discussion, for 4 categories (Information service / Training service / Coaching and advisory service / Lobbying / stakeholder relations): a) What kind of specific service opportunity you see for your organisation to offer or improve b) What challenge you foresee to implement such service (if any)The post it cards have a different colour for opportunities and for challenges.

Based on the discussion, you can modify your recommended services and/or challenges. The outcome of this assignment can be used for the action plan in assignment 8.

Matrix of possible BSO services (incl. challenges if any )

Information Training Advisory, coaching (incl. Pre-audit)

Lobbying/stakeholder relations

Standards/Technical regulations

Quality management systems

National Quality Infrastructure 5

A S S I G N M E N T 6 – T H E N AT I O N A L Q UA L I T Y I N F R A S T R U C T U R E / A S S I G N M E N T 7 – H O W C A N B S O S S U P P O R T?


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Assignment 8 – Action plan

Based on your learnings during this workshop, what are concrete actions you will undertake yourself and what are concrete actions you will suggest to your management?

My Actions Date/deadline Remarks (pre-conditions for success)

My Suggestions to Management Date/deadline Remarks (pre-conditions for success)

A S S I G N M E N T 8 – A C T I O N P L A N


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ImprintPublished byPhysikalisch-Technische BundesanstaltBundesallee 10038116 BraunschweigGermany

ResponsibleDr. Marion StoldtPhone +49 531 592-82 00Fax +49 531 592-82 25E-Mail [email protected]/q5

GraphicsPhysikalisch-Technische Bundesanstalt

As of September 2015

I M P R I N T


ContactPhysikalisch-Technische BundesanstaltTechnical CooperationDr. Marion StoldtTel +49 531 592 8200Fax +49 531 592 8225

www.ptb.de/q5


export quality management seminar - ptb

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