expert vs novice time management coaching - icf conference 2014
DESCRIPTION
Expert vs. Novice Time Management Coaching was presented at the International Coach Federation Conference in July 2014. The edited audio is available at - http://goo.gl/3JxGFB - the slides are minimalist. Visit my site to receive a great deal more information on time advisng: http:/mytimedesign.comTRANSCRIPT
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Expert vs. Novice Time Management Coaching
Presentation to the International Coaching Federation Conference 2014
Francis Wade2Time Labs
Audio Link- http://goo.gl/3JxGFB
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Strong start- question or claim…That Good!
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How many of you - connect
Mom
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Clients: better, smarter
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“Time can’t be managed!”
The distinction between the past, present and future…
…only a stubborn persistent illusion.
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“I’m already good at time management”
(…even with all the symptoms)
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Advice: “I know a guy who…”
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TricksTips
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Rigid Rules
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™®©™®©
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Recent Research
“Memory”
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Time Management Coaches School
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YOU:Helpful, even to clients
who know a LOT
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How do you get to that point?How?
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3 Requirements
Conceptual model
Approach to Improving
Way to Coach
1
2
3
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Don’t manage timeTim
e
Demand
s1
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A Time DemandAn internal, individual commitment to complete
an action in the future
1
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Discrete, Psychological Objects
1
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7 Fundamentals1
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Always, Already Juggling
1
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Capturing1
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Capture Points1
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7 Fundamentals1
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“Capturing”
• Time Demands flow into your life and get collected in “Capture Points”
• These are temporary points of storage / triage, where they wait for you to make a decision on what to do next with each time demand
• Useful analogies: kitchen sink
1
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Potential Capture Points
25
Automatic• email inboxes (personal / work / private, etc.)• voice-mail box• postal mail-box• paper inbox• Twitter• Facebook / social networking• Beeper / text messages• notes passed to you on paper
Manual• mental memory• paper pad• digital voice-recorder• post-it’s / bits of paper / palm of hand• cell phone / pda / smartphone• software (Outlook, OneNote etc.)• Siri on an iPhone
1
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Capturing Rubric1 Pay
Attention!
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1
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White Yellow Orange Green
Capturing Emptying Tossing
Acting Now Storing
Scheduling Listing
1
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Conceptual model
Approach to Improving
Way to Coach
1
2
3
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Approach to Improving2
?
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Role Play Number 1Practicing Diagnosis
2
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Role Play 1 – Diagnosis Practice
Purpose: To discover good practices for diagnosing a client’s current skills.
Exercise: In a 5 minute role play, the coach will diagnose 2 behaviors with a coachee. At the end, debrief the exercise for 5 minutes.
2
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Coaching Practice Session
1. Circle up into groups of 4/52. Role play – pick a Coach and a Coachee3. The other group member(s) are observers
2
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Role Instructions Coach’s Instructions: Interact with the Coachee
until a diagnosis of 2 behaviors in Capturing is complete. Take 5 minutes.
Coachee Instructions: Play the role of a typical/average client
2
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An example of the End Result
Save these results for the next step
2
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Role Play Time-Line
10 minutes: • conduct role play (5 min)• group debrief / feedback (5
min)
In the debrief ask:“What worked?”“What didn’t work?”“What was missing?”
UsefulPrinciples
2
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Debrief both Role Plays2
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Role Play Number 2:Creating a Plan with Milestones
2
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Role Play 2 – Creating a Plan
Purpose: To discover good practices for setting an improvement plan based on a rubric of time-based productivity behaviors
Exercise: In a 5 minute role play, the coach will develop a plan with a coachee. At the end, debrief the exercise for 5 minutes.
2
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Creating a Plan with Milestones
Behavior Today6/19
Milestone #1
Milestone #2
Milestone #3
Carry a manual Capture Point with you at all times
White 8/31/14Yellow
12/31/14Orange
6/30/15Green
Use a manual Capture Point instead of a memory
Yellow 9/30/14Orange
3/31/15Green
n/a
2
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Coaching Practice Session - 11. Stay in the same groups2. Role play – pick a new Coach and a Coachee3. Coach’s Instructions: Interact with the
Coachee until a plan is complete
2
Behavior Today Milestone #1
Milestone#2
Milestone#3
Carry a manual Capture Point with you at all times
White Date/belt Date/belt Date/belt
Use a manual Capture Point instead of a memory
Yellow Date/belt Date/belt Date/belt
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Coaching Practice Session - 2
Coachee Instructions: Play one of the following roles but don’t tell the coach until the end:
Role 1 – the passive client who needs to change but isn’t motivated
Role 2 - the aggressive client who wants to become a Green Belt as fast as possible
Role 3 – the know it all client who underestimates the challenge
2
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Role Play Time-Line10 minutes: • conduct role play• group debrief / feedback
In the debrief ask:“What worked?”“What didn’t work?”“What was missing?”
UsefulPrinciples
2
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Debrief both Role Plays2
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Approach to Improving2
• Observation• Structured Assessment• Client Self-Evaluation
Coach’s Options
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Best Practices
• Train the client to do their own evaluations and plans
• Allow them to take the lead• Explain and Teach right before they try it for
themselves• Plus one more… a big one.
2
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Setting up a support environment
2
47
An Ironman triathlete
Paid for the race
Told everyone
Got friends involved in the sport
Made a schedule
Set alarm on watch
Followed online discussiongroups
Joined clubs
Kept a journal
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“Fool-Proof”Client committedBased on Small StepsUltra-Supported
2
A Co-Developed
Plan
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3 Requirements
Conceptual model
Approach to Improving
Way to Coach
1
2
3
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A New Way to Coach3
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Goal 1: To Use an Effective Consulting Process
SatisfactionBusiness Success
3
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Goal 2: To Leave Coachees Empowered3
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“My upgrade is working”
3
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“Plus, I can upgrade again
whenever I want”
3
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An Effective Process in 8 Phases1. Gauging
2. Probing3. Contracting
4. Teaching 5. Co-Diagnosing6. Co-Planning7. Co-Crafting an Environment
8. Supporting
3
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1. Gauging: Is there a real problem?3
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2. Probing: How do we reveal the problem?3
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3. Contracting: What’s the new agreement?
3
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4. Teaching: What does the coachee need to learn?
Capturing
3
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5. Co-Diagnosing: How does the coachee’s skills stack up?
3
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An Effective Process in 8 Phases1. Gauging
2. Probing3. Contracting
4. Teaching 5. Co-Diagnosing6. Co-Planning7. Co-Crafting an Environment
8. Supporting
3
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6. Co-Planning: What do you do and when?3
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7. Co-Crafting: What environment does the client need?
3
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8. Supporting: What long-term coaching help is required?
3
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8 Effective Phases
1. Gauging
2. Probing3. Contracting
4. Teaching 5. Co-Diagnosing6. Co-Planning7. Co-Crafting an Environment
8. Supporting
3
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Probing 3
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Pick a client3
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Probing: A High Stakes Conversation
Goal: To agree on the new problem – time management – and shift the consulting relationship
• A surprise?• “I already know time management”
It could go badly
3
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How do we agree on the problem?
Permission
Purpose/Agenda/Logistics
Feedback Model Client at face value?
Start CoachingTemporal Behavior Patterns
3
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Skill Practice Session #3
3
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Role Plays - ProbingPurpose: To discover and rehearse
good practices for Probing
Exercise: In a role play, the Coach will attempt to conduct an effective Probing conversation with a Coachee.
At the end, debrief the exercise.
3
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Practice Probing
1. Stay in the same groups2. Role play – pick a new Coach and a Coachee
Background: They have been working together for the past 6 months on topics unrelated to time management or personal productivity.
3
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Practice ProbingCoach’s Instructions: Interact with a current
Coachee in order to convert them into a time management client. You have observed their late arrivals at each session and their persistent multitasking in coaching sessions.
Take 5 minutes.
3
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Practice Probing
Coachee Instructions: You have arrived at least 10 minutes late to each of your last coaching sessions. Play one of the following roles but don’t tell the coach until the end:
Role 1 – the client who doesn’t understand what time management even means
Role 2 - the client who is an “expert” at time management
Role 3 – the client who resists changes in close relationships
3
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Role Play Time-Line
10 minutes: • conduct role play• group debrief/feedback
In the debrief ask:“What worked?”“What didn’t work?”“What was missing?”
Useful“Probing”Principles
3
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Useful Practices? Shout One Liners!3
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Probing Cheat Sheet
(available on my website at the ICF Conference
page www.mytimedesign.com)
3
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An Example Skill Tracking
Form
Sep 22, 2012
Dec ‘12Dec ‘13
Jun ‘14
Wilma
3
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An Effective Process
1. Gauging
2. Probing3. Contracting
4. Teaching 5. Co-Diagnosing6. Co-Planning7. Co-Crafting an Environment
8. Supporting
3
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Teaching: What’s the stuff you don’t know?
3
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Teaching: New Distinctions
• You take the lead• You illuminate a new principle in a way that
makes something possible for the first time
You could overwhelm
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Critical Content
Time Demands 7 Fundamentals Peace of Mind
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How to Teach and Co-Diagnose?
Teach 7 Fundamentals before Co-Diagnosing all 7?
Alternate Teaching and Co-Diagnosing, one Fundamental at a time?
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Teaching Co-Diagnosing Steps
1. Summarize the Distinction2. Distinguish the Extremes3. Co-Diagnose with a Cheat Sheet4. Look for Gaps5. Complete Component Chart
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Teaching Cheat Sheet
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Skill Practice Session #4
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Role Plays - Teaching
Purpose: To discover and rehearse good practices for Teaching
Exercise: In a 4 minute role play, the coach will Teach “Capturing” to a coachee.
At the end, debrief the exercise.
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Instructions
• Stay in your same groups• Assign a Coach and Coachee • Coach’s Instructions - Teach the Coachee
about Capturing. • Coachee Instructions: Play the role of the
average / typical client.
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Role Play Time-Line
8 minutes• read over roles• conduct role play• debrief - distinguish at least 2 useful practices
to use going forward (they may/not have been demonstrated)
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Useful Practices? Shout One Liners!3
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In Summary…
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A relationship that works
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You can help anyone
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“You can help anyone”
The strong
The weak
The oblivious