exhibitor sessions: gamma and ruckus wireless

Exhibitor session 2aChair: Guy Sudron

Please switch your mobile phones to silent

19:30

No fire alarms scheduled. In the event of an alarm, please follow directions of NCC staff

Dinner (now full)Entrance via Goldsmith Street

16:30 - 17:30

Birds of a feather sessions

15:20 - 16:00

Lightning talks

The Changing Face of Communication – Networkshop 2017

Paul Wakefield – Gamma SIP Trunks Product Manager

Who are Gamma?

Financially stable with zero debt c.£450M valueTier 1 next generation service provider and telco operatorPurpose built next generation network, designed specifically for delivering enhanced voice servicesFocussed on providing services to the HE communityReputation built on technical expertise and service delivery

ISO accreditations support quality assurance traffic

Why Gamma?

Gamma are #1

The Market

What does the market say?

Source: Cavell Group, December 2016

Market penetration

BT have finally announced that “by 2025, all their customers will be using IP Voice.” This was revealed in BT Group’s Q3 2014/15 results.

CPS price controls potentially being removed 1st October – Ofcom currently being lobbied.

ISDN is dead – it’s official

Shrinking budgets - need to do more with lessUnder pressure to make service improvementsNeed to ensure a more resilient infrastructure Targets to improve green credentials

Challenging times

How communications can help

SIP vs ISDN

Utilise existing Janet connectivityFewer concurrent channels requiredLower channel rental than ISDNEasier to manage–Reduce resource hours to manage telecoms estate–Reduce resource hours to manage suppliers

Free calls.

Savings up to 80% have been achieved!Reduce costs with SIP trunking

Gamma & Janet

Network traffic has been doubling every two and a half years since 2010. To ensure it remains fit for purpose, the Janet backbone will triple its original capacity in key parts of the network from 100Gbit/s to 300Gbit/s, and from 200Gbit/s to 600Gbit/s.

Connectivity is King…..

“Janet Connected” status and Telephony Purchasing Service partner since 2012

173 Janet connected organisations now using Gamma for telephony services

Janet Connected

10 Gig BGP

10 Gig BGP

Fully Resilient Direct Peering

Gamma are #1 in Janet Community

47%

42%

2%4% 4%

173 Janet connected Organisations using Gamma

FE HE Research LA Other

Typical Deployment

Gamma SBC Pair_B

Public Telephony

Gamma SBC Pair_A

DC1 [ACTIVE]

PBX SBC PBXSBC

Manchester London

All DDIs

DC2[STANDBY]

All DDIsIn failoverJanet Connection – 100 SIP

channels 10Mb for voiceJanet Connection – 100 SIP

channels 10Mb for voiceCapacity for 100 Concurrent calls

across each circuit

JANETDual 10Gb Janet

interconnects into Gamma Cloud

Typical Deployment

Gamma SBC Pair_B

Public Telephony

Gamma SBC Pair_A

University DC1 [ACTIVE]

Siemens/SfB SBC Siemens/

SfBSBC

Manchester London

User handsets

All DDIs

UniversityDC2

[STANDBY]

All DDIsIn failoverJanet Connection – 60 SIP channels, 6Mb for voice

Gamma Private Ethernet – 60 SIP channels, 6Mb

for voice

Capacity for 60 Concurrent calls across each circuit

JANET

Janet Interconnect to Gamma Cloud

Note: Janet circuit could be standby and private

Ethernet active

Clearing

Allowing management of increased levels of inbound call traffic

Queueing and controls calls in the cloud

Allowing temporary call agent software sitting over any PBX

Enabling a seamless return to ‘business as usual’

Delivering multiple options so no calls are missed

Our SIP, Inbound and Horizon products can support you through clearing by:

Background to Gamma clearing solution

Early engagement with Gamma tohighlight requirementsReview forecasted call volumesIdentify agent numbers and callqueue requirementsCreate test strategy and scheduleload testingComplete testing at least one monthprior to clearingActivate change freeze on SIP and Inbound one week prior to clearingHave an engineer on site (if required)

Gamma’s 'Best Practice Plan'

We supplied:– Gamma Resilient + SIP Trunk solution into two separate locations– Geographic MyInbound number to manage complex call routing and DR– Backing up the SIP based system is Gamma’s Horizon cloud hosted telephony platform

We prepared for:– Forecasted 12,000 calls– Horizon back up service for two temporary 100-seat call centres. Needing no on-site

hardware beyond phone handsets or PC soft clients on a PC

What we achieved– A successful event. No major issues identified, plans delivered as expected

Case study: Northumbria University, 2016

Review of the Inbound call plans: £595.00Testing of the SIP trunk failoverOut of Hours: £500.00Load testing of the serviceOut of Hours: £500.00Member of staff on-site: £400 a dayTemporary clearing cloud solution: PoA

Gamma’s services for clearing

Gamma – Hosted Call Centre for Clearing Gamma are the UK’s No1* provider of Cloud PBX delivering over 230K seats on our Horizon platform in 2016. Horizon also has a Call Centre capability providing…- Agent log in/out- Agent status i.e. available/unavailable, selectable busy codes- Supervisors assigned to Agents- Call distribution options- Call wrap up- Call queuing up to 50 calls including time or position in queue- Supports both handsets & soft clients - Akixi monitoring, supervision & reporting

Horizon Call Centre & Akixi reporting can be provisioned for Universities to utilise and pay for during Clearing and then effectively mothballed until required the following year.

* Sub 500 seats

Gamma – Hosted Call Centre for Clearing Pricing is dependent on the number of Agents, Supervisors, handset/soft client and reporting requirements but here is a typical example…

This provides a cost effective alternative to investing in a permanent Call Centre capability which wont be used for the majority of the year or upgrading an existing Call Centre to accommodate the increased call volumes during Clearing. Gamma has a wealth of experience in accommodating the unique requirements of Universities during Clearing, providing temporary provision of additional SIP channels, load testing, engineers on site and call plan testing (42 x Universities in 2016). Our Hosted Call Centre offers a further enhancement to this capability which both De Montfort & Northumbria Universities used last year.

100 x Soft Client Call Centre Agents 3 x Soft Client SupervisorsAkixi 2000 reporting

Circa £15k for 1 x month (less than 1 years student fees) Ongoing charges for the remainder of the year < £60pmConfiguration retained ready for reinitiating the following yearPrice based on 3 x 1 month usage over a 3 year term

100% of calls delivered100% network availabilityThe call traffic only hit 24% of our planned capacity We had 24,250 concurrent calls at peak time – 31% increase compared to 2015.Universities using Gamma increased by over 50% to 42

How did we do in 2016?‘’A missed or lost call can cost HE providers in excess of £30k, this

lost opportunity scenario transposes to Further Education providers too. It is critical that suppliers providing clearing solutions ensure planning,

provisioning and testing takes place well before August. The Gamma

clearing solution also has geographically resilient, gigabit links into the Janet backbone,

ensuring connectivity uptime is maximised.’’

Roger Bolam - Jisc Telephony Specialist

March: Engage with Gamma

April: Confirmation of additional service requirements

May: Call volume forecasts

June: Agent numbers and Inbound call queues confirmed

July: Testing and contingency plans completed

August: Change freeze in progress

Planning for 2017 and time frames

The Future Is Here

The beauty of Gamma SIP Trunks with the enhancement of Inbound call control.

Gamma SIP Trunk Call Manager - The evolution of SIP

Call Queue Announcement Call Whisper Divert functionality (on busy, on

no reply, on failure) Business continuity functionality at

DDI level Hunt Group Day & Time of day routing Date routing Voice Mail Area based routing

Voicemail to Email Short cut node (link call Q to call Q) Destination / Pass Through Advanced stats tab (pull report) Reports (push reports) Notification tab View history tab Admin tab SIP Trunk Call Manager App Distribution IVR

Gamma SIP Trunks Call Manager - The evolution of SIPNever Miss A Call

Our view:– Fully featured call recording

(inbound & outbound)– PCI compliant payment service– Aliasing & Shared Values– Origination Limit Caller

Admission

What would you want ?

Phase 2 development

Shrinking budgets – need to do more with less, without compromising qualityTraditional systems no longer best optionSIP is fast becoming solution of choice– Drive down costs, improve efficiencies,

increase resilienceGamma are a best-of-breed service provider within IP Telephony market– Evolving product set– Unique support for Janet community

Summary

THANK YOU

Ruckus Wireless

The Checklist for Campus Network Vendor Migration

© 2016 BROCADE COMMUNICATIONS SYSTEMS, INC.

AgendaPlanning for Change• Vision of success• Managing the experience• Facilitating changeThe Checklist• Approach framework• Applications and experience• Network architecture• Physical deploymentExamples• Outdoors• Lecture hall• Residence hall

Campus Networking Portfolio


Software &

Services

Location Analytics & Services Big Data Analytics Security & Policy Monitoring &

Troubleshooting

AccessPoints Radio

1 Radio2

Radio4Radio

3

Control & Managem

ent

ControllerAppliances

Virtual Controllers Controller-less Cloud-

Managed

Switches


Planning Migration

It’s Time to Make Things Better

RUCKUS PROPRIETARY AND CONFIDENTIAL42

Campus-wide, or Targeted?

RUCKUS PROPRIETARY AND CONFIDENTIAL43

CampusOutdoors

Campus

Dorm Lecture Hall

Outdoors

Campus Campus Campus

Step 1 – PlanningYou selected a new vendor. Now what?Campus-wide• What is your vision of success?• What is your migration plan, to get from A to B?• Where do you start, and why?Targeted• Is this a short-term fix, preceding a campus rollout?• Is this a long-term fix, with ongoing multi-vendor

management?

Ruckus Proprietary and Confidential

What is Your Priority?

Least user disruption

OutdoorsNew construction

Remodel© 2016 BROCADE COMMUNICATIONS SYSTEMS, INC.

Managing the Experience


Students want: • Same devices• Same applications• Same or better performance• No dropped connections• No new passwords

IT wants:• Consistent security policies• Consistent access policies• Wired or wireless• Both vendor infrastructures

Cloudpath Software Facilitates Migration

© 2016 BROCADE COMMUNICATIONS SYSTEMS, INC. COMPANY PROPRIETARY INFORMATION47

What is Cloudpath Enrollment Server (ES)

Cloudpath ES is a security and policy management platform that is agnostic to wired or wireless infrastructure, which simplifiesthe deployment of several services that are typically disparate and complex to manage. Cloudpath provides a hassle-free accessexperience to users, while enabling IT to deliver a consistent set of security and access policies using digital certificates.

Policy Management with self-service onboarding to keep BYOD separated from IT assets.Device Enablement for basic NAC and MDM such as posture check during onboarding

Certificate Management for secure connections with user identity tied to IT policies

Cloudpath ES

Policy-Enabled Certificates Tie User, Device, and Policy

Together Without Passwords.

Certificate InfrastructureCloudpath ES

Designed To Deliver The Best User Experience on

Vendor AgnosticWired & Wireless

Networks

24/7 Self-Service Portal Automatically Provisions

Devices For Network.

Automated Onboarding

Tracks Who, What, & Why Of Every Device On Your

Network.

Device Visibility

Gold Standard Security That Is Simple For Users & Administrators.

Secure Simply

VLANs, ACLs, & Policies Based On User, Groups, Device & More Give Per-Device Control.

Rich Policy Control

iOS, Android, ChromeOS, Mac OS X, Windows, Linux & More.

Broad Device Support

Eliminates Password-Related Disconnects and Re-logins, Lowers Support Costs

Wi-Fi Reliability

Cloudpath ES – Administrative Workflow

Self-Service Onboarding

• Students• Faculty/Admin• Contractors• Partners/Vendors• Guests

BYOD Devices

• Managed Chromebooks

• IT-Owned MacBooks• IT-Owned Mobile

Devices• Scanners• Printers

IT Devices

24/7 Self-Service Onboarding Portal forAll Users, All Devices

• Automatically connects• Add headless devices too• No need to login

repeatedly• No passwords to

remember• Good until cert expires• No need for IT to touch

device

Day 1 Day 2+

Wi-Fi “Just Works”

RUCKUS PROPRIETARY AND CONFIDENTIAL

Solution – eduroamA proven method in HEDU for inter-campus roaming

51

OnboardingPortal RADIUS

AwayStudent

PKI

AD/LDAP

Clou

dpat

h

Setup & Troubleshooting

Setup & Troubleshooting

Interneteduroam

Federation

Local Network

External Networks

LocalStudent

Visiting Student


Network Considerations

Think ‘OSI Model’ as a Framework


Legacy Network

New Network

Network Boundary

Boundaries• “Boundaries” provide a mental framework

– Constantly ask– “where are the boundaries?” for each layer– When deploying, consider “where are the geo boundaries?”– Align network boundary to geo boundary

• Ex: cafeteria

• Between vendors (Venues)– multiple SSIDs + Cloudpath


Layer 4-7 - Applications

• Simple data is a lot more robust than VoIP• What are your end users doing on the network?

– Mediasite, Blackboard, Lync– Netflix, Skype, Social Media, IPTV

• What needs to work while users are moving?• What can restart when they get somewhere?


Layer 3 - Network Architecture

• Access Points grant network access– Network boundary– IP address scheme– VLANs– Where do the packets go?

• WLAN tunnel vs. local bridge– Are you changing from one to the other?– Does everything have to change?


Layer 2 – Roaming & SSIDs

• APs are switches with virtual ports• Roaming to a new AP is plugging into a new port• Roaming between vendors

– Same SSID or a new/different SSID?– Vendor boundaries and Authentication?

• Cloudpath – manage many SSIDs!


Layer 1 – Physical Environment

• AP locations?– same place or new?– Cable changes?

• Groups of coverage cells– Same or both vendors?

• Network borders are not straight– Divide as clearly as possible


Green is goodGrey is bad

2 Ruckus access points

Green is goodGrey is bad

4 Cisco access points

Example: Outdoors

Users onboard their devices with Cloudpath• Boundary: Quad perimeter; campus borders• L1: Mesh AP mount to light post; sectorized

antenna AP on building roof corner; P2P from rooftops

• L2: QoS, client isolation• L3: Guest access, flat network?• L4-7: IPTV, Social Media, FaceTime, Skype, Spotify


Example: Lecture Halls

Users onboard their devices with Cloudpath• Boundary: room walls, ceiling, floor• L1: “Should we mount under seats?” Perhaps, if

permanent two-vendor solution; no, if temporary – ceiling/walls better

• L2: minimum base rate 11mbps; 5GHz w/20MHz channels

• L3: lecture hall VLAN• L4-7: Evernote, Blackboard, Google, AirPlay,

Polling, Office365 Policy management (academic vs. recreation)


Example: Residence Halls

Users onboard their devices with Cloudpath• Boundary: Building perimeter• L1: H510 in wall plate; corridors• L2: 2.4GHz for legacy devices; personal VLANs; DPSK

for headless• L3: Student or room VLAN; open ports for gaming;

Bonjour gateway; block/throttle• L4-7: Printing, browsing, IPTV, gaming, speakers,

AirPlay, etc.


The Checklist Select vendor B Vision of success Manage experience (communicate!) Determine your priority Define geographic boundary for Vendor B (Boundaries) Identify key applications (L4-7) Align network-to-geo boundary (L3) Align network architectures (L2) AP placement and cabling plan (L1)


Next steps

Request a Free Trial

• Ruckus Cloudpath• Ruckus SmartZone• Choice of AP type• https://www.ruckuswireless

.com/request-a-demo

Request a Meeting• Systems Engineer

Consultation• Request a Site Survey• Email:

[email protected]

© 2016 BROCADE COMMUNICATIONS SYSTEMS, INC. 63

https://www.ruckuswireless.com/request-a-demo

https://www.ruckuswireless.com/request-a-demo

mailto:[email protected]

mailto:[email protected]

Thank you!

Questions?

Visit us at Stand [email protected]


jisc.ac.uk

http://www.jisc.ac.uk/

Thank you