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EVOLUTION OF SUBSCRIBER AND APPLICATION CONTROL : BRIDGING THE GAP BETWEEN NETWORK AND APPLICATIONS Jacopo Pianigiani September 18 th , 2012

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Page 1: EVOLUTION OF SUBSCRIBER AND APPLICATION CONTROL : …€¦ · AppStores YouTube FB MTC devices Vulnerabilities Skype Application awareness and control Network context awareness Federated

EVOLUTION OF SUBSCRIBER AND APPLICATION CONTROL :

BRIDGING THE GAP BETWEEN NETWORK AND APPLICATIONS

Jacopo Pianigiani

September 18th, 2012

Page 2: EVOLUTION OF SUBSCRIBER AND APPLICATION CONTROL : …€¦ · AppStores YouTube FB MTC devices Vulnerabilities Skype Application awareness and control Network context awareness Federated

2 Copyright © 2012 Juniper Networks, Inc. www.juniper.net

AGENDA

The evolution of control in Service providers services

Juniper reference architecture

Use cases for Service providers monetization

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3 Copyright © 2012 Juniper Networks, Inc. www.juniper.net

THE EVOLUTION OF CONTROL IN SERVICE PROVIDERS

Page 4: EVOLUTION OF SUBSCRIBER AND APPLICATION CONTROL : …€¦ · AppStores YouTube FB MTC devices Vulnerabilities Skype Application awareness and control Network context awareness Federated

4 Copyright © 2012 Juniper Networks, Inc. www.juniper.net

NEW WAYS TO MONETIZE THE NETWORK

Personalization of services

Tiered Subscriptions

Guaranteed Delivery

Location Based Services

Turbo Performance

Long-Tail Applications

Self Care

Virtual Reality

Zero Rating

Turbo Button

Assured Tele-presence

Capitalize on the Internet of

things

Secure Mobile Banking

Smart-Grid, M2M

Innovative Business Models

Targeted Advertising

Micro SLA

Revenue Share with Content

Providers by service exposure

The New

Network

$

Page 5: EVOLUTION OF SUBSCRIBER AND APPLICATION CONTROL : …€¦ · AppStores YouTube FB MTC devices Vulnerabilities Skype Application awareness and control Network context awareness Federated

6 Copyright © 2012 Juniper Networks, Inc. www.juniper.net

AN EVOLVING RELATIONSHIP BETWEEN USER, NETWORK AND APPLICATIONS

Service Provider

User to network relationship

Subscriber

Subscriber

Service Provider

Service Provider WWW

Subscriber

User to content relationship

Applications over a

connected network

Service Provider

User to user through applications

User to applications

Page 6: EVOLUTION OF SUBSCRIBER AND APPLICATION CONTROL : …€¦ · AppStores YouTube FB MTC devices Vulnerabilities Skype Application awareness and control Network context awareness Federated

7 Copyright © 2012 Juniper Networks, Inc. www.juniper.net

Usage Control Session based charging

EVOLUTION OF CONTROL IN SP NETWORKS

Usage control

Single PDP

Limited bandwidth on

shared channels

Separate voice and

data infrastructures

Feature phones

predominant

3G device as ‘modem’ WiFi as PC add-on

Personalization

High access bandwidth

Smartphones and smart devices

Availability of WiFi in devices and locations

AppStores YouTube FB

MTC devices

Skype

Vulnerabilities

Application awareness and control Network context awareness

Federated identity management for delegated service control

Sponsored charging, split charging

Control and exposure to application functions, in house and external

Usage context awareness

Page 7: EVOLUTION OF SUBSCRIBER AND APPLICATION CONTROL : …€¦ · AppStores YouTube FB MTC devices Vulnerabilities Skype Application awareness and control Network context awareness Federated

8 Copyright © 2012 Juniper Networks, Inc. www.juniper.net

JUNIPER REFERENCE ARCHITECTURE

Page 8: EVOLUTION OF SUBSCRIBER AND APPLICATION CONTROL : …€¦ · AppStores YouTube FB MTC devices Vulnerabilities Skype Application awareness and control Network context awareness Federated

9 Copyright © 2012 Juniper Networks, Inc. www.juniper.net

NETWORK PLANE Network Capabilities For detection and control

APPLICATION PLANE End user application logic

FIRST PHASE: SERVICE AWARENESS AND CONTROL

CONTROL PLANE Decision layer

SUBSCRIBER / NETWORK /

SERVICE

STATE POLICY AND APPLICATION

CONTROL

SUBSCRIBER IDENTITY MANAGEMENT AND PROFILING

CHARGING CONTROL

SERVICE PROFILING

SERV

ICE D

ELIVER

Y, AC

TIVA

TION

AN

D

MA

NA

GEM

ENT C

ON

TRO

L

SERVICE EXPOSURE

In house applications Open Garden Applications

RCS

MMTEL

Branded

App

Selfcare

portal

Gaming Media

portal

Network VAS

Wired Access Network

Wireless Access Network Subscriber edge

UE

UE

RG

RG

BNG

ePC

DPI

TDF

Proxy

Opt Cache

FW

FW

Hosted Enterprise

Media events Surveillance

Remote training

Page 9: EVOLUTION OF SUBSCRIBER AND APPLICATION CONTROL : …€¦ · AppStores YouTube FB MTC devices Vulnerabilities Skype Application awareness and control Network context awareness Federated

10 Copyright © 2012 Juniper Networks, Inc. www.juniper.net

SOLUTION ARCHITECTURE

PCC REFERENCE MODEL

HSS/SPR

Network access

PCRF

Internet

App#1

AppSvr

OCS

Web

Gx

Sy Sp

TDF SDG

HTTP TDF

Gx

Gy Gy

Gx/Sd

OCS

AF

Web Svc

Rx

SOAP,Rx Internal

apps SOAP,Rx

PCEF with or without

colocated TDF

Standalone TDF with enhanced ADC

controls (QoS, per application steering,

usage controls) and Application-Based

Charging

Application-specific (HTTP)

TDF with per subscriber

Policy and charging controls

Network / RAN

CongestionMgmt

Collapsed Scenario: • Juniper MX MobileNext MBG or MX BNG as PCEF

with integrated TDF (application detection and

control)

• Application specific TDF functions orchestrated by

subscriber edge (PCEF) capabilities

Separated Scenario: • Juniper MobileNext MBG or MX BNG as PCEF

• Application detection and control on the MX SDG as TDF,

additional specific application functions as second-tier of

application specific TDF

Subscriber Edge

GGSN/PGW,BNG

Page 10: EVOLUTION OF SUBSCRIBER AND APPLICATION CONTROL : …€¦ · AppStores YouTube FB MTC devices Vulnerabilities Skype Application awareness and control Network context awareness Federated

11 Copyright © 2012 Juniper Networks, Inc. www.juniper.net

App Detection and Control and VAS

Subs Edge

[Access Network]

MobileNext MBG, MX BNG

3° party

HTTP Proxy

+ Optimizer

Bearers

Bearers PCEF TDF

(Integrated

DPI) VAS

VLANs

MobileNext SDG (Routing, forwarding and interconnect)

COMBINING APPLICATION AWARENESS WITH EDGE DISTRIBUTION OF CONTROL AND ENFORCEMENT FUNCTIONS

PCRF OCS Sy

Internal

Apps,

content,

portals

External

Apps/

content

/web

Gx

Gx/Sd Gy Gy

• Policy control and Charging control

• at session and application level

• Steering at L4 or L7 (e.g. HTTP URL)

• Detection of events

• Policy control (and

eventually charging) for

specific flows (HTTP video,

software downloads etc)

• Session and application events

correlation

• Sessions linking

• Policy control (usage control, events,

time based controls, QoS, ADC,

integration with IT Portals)

• Coordination of policy and charging (Sy)

• Charging control

• Exposure of service controls APIs

(SOAP) to apps or Web Svc Gateway

Page 11: EVOLUTION OF SUBSCRIBER AND APPLICATION CONTROL : …€¦ · AppStores YouTube FB MTC devices Vulnerabilities Skype Application awareness and control Network context awareness Federated

12 Copyright © 2012 Juniper Networks, Inc. www.juniper.net

App Detection and Control and VAS

MobileNext SDG (Routing, forwarding and interconnect)

DISTRIBUTED EDGE AND APPLICATION CONTROL DISTRIBUTION OF CONTROL AND ENFORCEMENT FUNCTIONS

Subscriber Edge

PCRF

OCS

Sy

[Access Network]

Internal

Apps,

content,

portals

External

Apps/

content

/web

MobileNext MBG, MX BNG

MobileNext SDG

PCEF

TDF VAS

VAS

3° party

HTTP Proxy

+ Optimizer

Bearers

Bearers

Gx

Gx/Sd Gy Gy

Gx/Sd

Policy control and Charging control

at session level (if appllicable for use case)

Detection of events

Policy control (and eventually

charging, limited to specific use

cases) for specific flows (HTTP

optimized video, software

downloads etc)

Policy and charging control at

L4 to L7

Per subscriber steering (L4 to

L7)

• Session and application events correlation

• Sessions linking

• Policy control (usage control, events, time

based controls, QoS, ADC, integration

with IT Portals)

• Coordination of policy and charging (Sy)

• Charging control

• Exposure of service controls APIs (SOAP)

to apps or Web Svc Gateway

VLANs

Page 12: EVOLUTION OF SUBSCRIBER AND APPLICATION CONTROL : …€¦ · AppStores YouTube FB MTC devices Vulnerabilities Skype Application awareness and control Network context awareness Federated

13 Copyright © 2012 Juniper Networks, Inc. www.juniper.net

APPLICATION AWARE NETWORKING BUILDING FOUNDATIONS FOR CONTROL

2G/3G

Access

4G Access

Wireline

Access

Wifi Access

Wifi

Access

Juniper MobileNext

Broadband Gateway SGW, PGW-GGSN,

SaMOG Gateway

Juniper MobileNext

Control Gateway SGSN, MME MME

Juniper MX BNG

Broadband Gateway BNG, WiFi AG

Juniper MX Service

Delivery Gateway Enhanced TDF

IPS, SFW , CGNAT, IPSEC,

FW

Policy controlled services

and ADC

Converged

PCRF

Converged

OCS

HSS

Gx

Gx Gx, Sd

S6a

AAA

Gy

Sgi/Gi/AA

Gy

Juniper MX/SRX

Network Firewall Enhanced Security

and app detection

TDF

Firewall

IPS

Policy

mediation

Gx / Sd

Sy

WWW

Cloud

Juniper

J Pulse

client SSL , Access

selection,

device control

and detection

Caching

Gx, Sd

CDN

CGNAT

FW

Caching

Tunnel svc

Juniper MFC

Cache HTTP TDF

Page 13: EVOLUTION OF SUBSCRIBER AND APPLICATION CONTROL : …€¦ · AppStores YouTube FB MTC devices Vulnerabilities Skype Application awareness and control Network context awareness Federated

17 Copyright © 2012 Juniper Networks, Inc. www.juniper.net

2ND STEP OF SERVICE ARCHITECTURE EVOLUTION

FROM INTEGRATED SERVICES, TO NETWORK-DISTRIBUTED

Hardware accelerated throughput

Universal edge / VAS node

Open Development environment on Juniper platform

Virtual plane on/off box , OS/Language of choice

Distributed edge / VAS architecture

Integration of third party native software as onboard services

Page 14: EVOLUTION OF SUBSCRIBER AND APPLICATION CONTROL : …€¦ · AppStores YouTube FB MTC devices Vulnerabilities Skype Application awareness and control Network context awareness Federated

18 Copyright © 2012 Juniper Networks, Inc. www.juniper.net

DataCenter sites (2-8)

Core sites (2-8)

Metro edge sites

(10-100)

Data Center

SECOND STEP TOWARD VAS DISTRIBUTION

Network VAS

Wired Access Network

Wireless Access Network

Subscriber edge

UE

UE

RG

RG BNG

ePC

DPI

DPI

Proxy

Opt Cache

FW

FW TDF/ DPI

End user Application

End user Portals

Content

Physical element

Physical element

Physical

element

Physical

element

Physical

element

Independent software modules implementing Application aware

capabilities and application specific functions

Independence of physical nodes vs. logical functions

Capacity at scale Service velocity Elasticity

Page 15: EVOLUTION OF SUBSCRIBER AND APPLICATION CONTROL : …€¦ · AppStores YouTube FB MTC devices Vulnerabilities Skype Application awareness and control Network context awareness Federated

19 Copyright © 2012 Juniper Networks, Inc. www.juniper.net

DATA PLANE WITH JunosV APP ENGINE

Service Engineered Path (SEP) tethers Services plane to the MX

Tethered Services appear identical to integrated onboard Services

JunosV orchestrates SEPs from MX to VM applications

SEPs built using stateless GRE

Routing Engine (RE)

VSE Appliance

KVM Hypervisor

Centos (Host OS)

Virtual

Junos

Juniper

App

Linux

(Guest OS)

Other

App

Ingre

ss

MP

C

Anchor

MP

C

Egre

ss

MP

C

SEP Mobile

Traffic

MX COTS

Service Engineered Paths

Page 16: EVOLUTION OF SUBSCRIBER AND APPLICATION CONTROL : …€¦ · AppStores YouTube FB MTC devices Vulnerabilities Skype Application awareness and control Network context awareness Federated

20 Copyright © 2012 Juniper Networks, Inc. www.juniper.net

SERVICE CHAINING WITH JunosV & SEP

VSE Appliance

KVM Hypervisor

Centos (Host OS)

Virtual

Junos

Juniper

DPI

Linux

(Guest OS)

3rd party VAS

e.g.HTTP

Proxy

COTS Support of in house or third party VAS

on COTS hardware via JunosV

Appengine

JunosV enables VM to VM

connectivity through SEP’s

Service Chaining optimizes VM –

VM traffic

MX-switched tunnels supported

today

SEP

Subscriber Anchor/

edge

Subscriber Anchor

(IP)

Page 17: EVOLUTION OF SUBSCRIBER AND APPLICATION CONTROL : …€¦ · AppStores YouTube FB MTC devices Vulnerabilities Skype Application awareness and control Network context awareness Federated

21 Copyright © 2012 Juniper Networks, Inc. www.juniper.net

USE CASES 3RD PARTY CHARGE, DYNAMIC QOS, DYNAMIC PRICING, TIME SHIFT CONTENT DELIVERY

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23 Copyright © 2012 Juniper Networks, Inc. www.juniper.net

CUSTOMER SATISFACTION

3RD PTY /SPONSORED CHARGING

HSS/SPR

network access

PCRF

Internet

App#1

AppSvr

SAE GW MBG

Web

Gx

Sy Sp

TDF SDG

HTTP TDF

Gx Gx/Sd

Gy

OCS

AF

Web Svc

Rx

SOAP,Rx Internal

apps SOAP,Rx

Visited network access

Third party paid connectivity for specific application flows

Application detection and control •Preconfigured PCC rule with L7 detection of app X1 (HTTP, other non encrypted

apps, encryted apps) or Dynamic ADC rules

•Charging on MBG (combined edge and DPI) or on SDG for distibuted scenario

Application control • Usage of sponsor identity and ASP Identity

in Rx

• Query user by IP

• SOAP based sponsored connectivity Allocation of specific PCC / ADC

rules for sponsored flows •Usage Monitoring and reporting at sponsor

connectivity level

•QCI/QoS mapping to applicaiton

•Accounting logs of API interaction Different rating groups / service

Ids for sponsored-non sponsored flows

Page 19: EVOLUTION OF SUBSCRIBER AND APPLICATION CONTROL : …€¦ · AppStores YouTube FB MTC devices Vulnerabilities Skype Application awareness and control Network context awareness Federated

24 Copyright © 2012 Juniper Networks, Inc. www.juniper.net

CUSTOMER SATISFACTION

ZERO RATING / DROP RATING / GRACE PERIOD / SHARED DATA

Allow zero rated or discounted usage for specific content and apps up to a

certain volume - HSS/

SPR

network access

PCRF

App#1

Internet

App#1

AppSvr

Edge PGW, BNG

OCS

App#2

AppSvr

Gx

Gy

Sy

Sp

App#2

App#3

TDF SDG

HTTP TDF

Gx Gx/Sd

Gy

Classification of user traffic at application

level •Preconfigured PCC rule with L7 detection of app X1 (HTTP,

other non encrypted apps, encryted apps), Dynamic ADC rules

•PCC Rules with UM for volume cap at app level (e.g.

Facebook free up to 100MB)

Usage monitoring control applied to

PCC/ADC rule

Or OCS Gy Usage Control (e.g. Separate Service Id or Rating Group) for zero rated /

discounted content

Bolt-on data plan: • PCC rulebase (including PCC rule for

identifying the zero rated app) By day/hour:

• ToD procedures within PCC rule (e.g.

For Grace period) For specific app

• Preconfigured PCC rule definition with

AppID = X1, QoS

Volume Cap or Balance

shared across multiple

subscriptions Shared Data cap across community

members

Shared tarif plan

Different rating groups • Different rating group based on customer

data, ToD, topup/boost, applications

Page 20: EVOLUTION OF SUBSCRIBER AND APPLICATION CONTROL : …€¦ · AppStores YouTube FB MTC devices Vulnerabilities Skype Application awareness and control Network context awareness Federated

28 Copyright © 2012 Juniper Networks, Inc. www.juniper.net

CUSTOMER SATISFACTION

BUSY HOUR VIDEO QUALITY CONTROL/DRIPCASTING

Allow the user lower cost viewing experience (deferring access to content in

BH or controlling the quality of content being delivered)

HSS/SPR

network access

PCRF

App#1

Internet

App#1

AppSvr

SAE GW MBG

OCS

App#2

AppSvr

Gx

Sy

Sp

App#2

App#3

TDF SDG

HTTP TDF

Gx Gx/Sd

Gy

Engagement layer communicate with user:

• Provide options for users

to select

• Video overlay with

messages to user

Bolt-on data plan: a) PCC rulebase combining other PCC

features (e.g. Volume caps via UM for

video and fore rest of traffic)

By day/hour: a) ToD procedures within PCC rule to

define BH / non BH slots for activation of

specific BH/ non BH rules

For specific content Preconfigured PCC rule definition with

AppID = X1 e.g. Netflix URL, Port 80,

Enabling/Restricting Access Gating or strict/ loose QoS controls on

PCC rule (BH, non BH)

Per subscriber per AppId steering (e.g. URL=Netflix) steering

and PCC/ADC Controls.

Charging control via Gy on MBG or SDG (depending whether

TDF is integrated or distributed)

Optional Gy charging on HTTP TDF: (charging on volume of

unoptimized video)

Dynamic (e.g. BH, non BH) policy control on optimization

-Video trancoding and trans-rating

-Image compression

-e.g. BH optimized, non BH=unoptimized

- Per subscriber policy controlled restriction on content access (e.g. BH

restricted, non BH non restricted)

-Eventually, charging on optimized content

Page 21: EVOLUTION OF SUBSCRIBER AND APPLICATION CONTROL : …€¦ · AppStores YouTube FB MTC devices Vulnerabilities Skype Application awareness and control Network context awareness Federated

30 Copyright © 2012 Juniper Networks, Inc. www.juniper.net

WHAT ABOUT SDN ?

Page 22: EVOLUTION OF SUBSCRIBER AND APPLICATION CONTROL : …€¦ · AppStores YouTube FB MTC devices Vulnerabilities Skype Application awareness and control Network context awareness Federated

31 Copyright © 2012 Juniper Networks, Inc. www.juniper.net

SERVICE CONTROL A TIERED TIME-SCOPE

Subscriber

lifetime

Services

Network

mgmt

User

Behaviours

Provisioning

Activation

Modifcation

Config Mgmt

Prov. Mgmt

App1,2 App 3

Online and

offline ntw

controls Online e.g

PCRF or OCS

Offline e.g.

analytics

session

App 4,5

App6

Application centric

behaviours mandate a

closed loop control

between control layers

which are separate, today

Page 23: EVOLUTION OF SUBSCRIBER AND APPLICATION CONTROL : …€¦ · AppStores YouTube FB MTC devices Vulnerabilities Skype Application awareness and control Network context awareness Federated

32 Copyright © 2012 Juniper Networks, Inc. www.juniper.net

W O R K F L O W

ARCHITECTURAL CHALLENGES DOES SDN ADDRESS THE FULL SCOPE ?

NMS / Provisioning NMS / Provisioning

A Z

A Z

Controller (optional)

The biggest problem to be solved is the near non-existent feedback loop

between applications and the network.

applications

network

Applications

Network

Make networks relevant

to applications and v.v. They interact through orchestration

Network APIs unlock useful information

Augment and enable existing workflows A larger scope than SDN

Page 24: EVOLUTION OF SUBSCRIBER AND APPLICATION CONTROL : …€¦ · AppStores YouTube FB MTC devices Vulnerabilities Skype Application awareness and control Network context awareness Federated

33 Copyright © 2012 Juniper Networks, Inc. www.juniper.net

PROGRAMMABLE NETWORK MODEL

Application

Control Plane

Data Center

SOAP, SAML, Diameter, REST

RADIUS, Diameter, COPS, CLI, OpenFlow

“In network”

Application

Network

Page 25: EVOLUTION OF SUBSCRIBER AND APPLICATION CONTROL : …€¦ · AppStores YouTube FB MTC devices Vulnerabilities Skype Application awareness and control Network context awareness Federated

34 Copyright © 2012 Juniper Networks, Inc. www.juniper.net

PUTTING SDN & OPENFLOW IN CONTEXT

SDN focus

OpenFlow focus

focus

Page 26: EVOLUTION OF SUBSCRIBER AND APPLICATION CONTROL : …€¦ · AppStores YouTube FB MTC devices Vulnerabilities Skype Application awareness and control Network context awareness Federated

35 Copyright © 2012 Juniper Networks, Inc. www.juniper.net

OUR DIFFERENTIATORS

Page 27: EVOLUTION OF SUBSCRIBER AND APPLICATION CONTROL : …€¦ · AppStores YouTube FB MTC devices Vulnerabilities Skype Application awareness and control Network context awareness Federated

36 Copyright © 2012 Juniper Networks, Inc. www.juniper.net

The principles of

dynamic service orchestration and steering allow service providers to evolve their architecture toward a

virtualized service-delivery infrastructure without forklift changes in the architecture design

The architecture allows

flexible deployment scenarios

while ensuringoptimization of resource usage for subscriber and application control

Full support of

monetization use cases. Esisting ones, more challenging ones based on dynamic PCC e.g.

Network congestion, dynamic charging , sponsored usage

OUR DIFFERENTIATORS

Personalization and

monetization

support

Flexible Deployment

scenarios

Creating the basis

for virtualization

Page 28: EVOLUTION OF SUBSCRIBER AND APPLICATION CONTROL : …€¦ · AppStores YouTube FB MTC devices Vulnerabilities Skype Application awareness and control Network context awareness Federated
Page 29: EVOLUTION OF SUBSCRIBER AND APPLICATION CONTROL : …€¦ · AppStores YouTube FB MTC devices Vulnerabilities Skype Application awareness and control Network context awareness Federated

38 Copyright © 2012 Juniper Networks, Inc. www.juniper.net

API WEB SERVICES

USER AND

APPLICATION

LAYER

OPEN GARDEN / SERVICE FEDERATION DOMAIN

MEDIUM TERM 2015 APPLICATION ABSTRACTION VIEW - TOP VIEW

SERVICE EXPOSURE

• Identity

• User Location

• User Status

• Charging Control

WEB SVCS PARLAYX

Subscriber

DB

REST Partner API

NETWORK ASSETS

GGSN/PGW

BNG

NETWORK ENABLERS

AAA

HLR

HSS

P-CSCF/ SOFT SW

LEGACY VAS/IN

SPR

IT ENABLERS

DNS/ENUM

IMS AS

GMLC

PRESENCE

CDN / CACHE

CONTENT SVRS

SIP, Diameter, INAP/CAP,

SMPP, MLP, ICAP, ISUP

IN HOUSE APPLICATIONS

• QoS Control

• Network Status Control

• Messaging

• Rich Comm Control

Device

Application 1..n

Device

Application 1..k

TELSTRA WEB

PORTALS

OCS

OFCS

MMSC

SMSC

OSS ENABLERS PERFORMANCE MGMT FAULT MGMT PROVISIONING MGMT

• Application Identity

• Application Usage SLA

SERVICE QUALITY MANAGEMENT

WEB

APPSERVER

APP 1

WEB

APPSERVER

APP N

NP CS CALL CTRL

DPI PROXY

SOAP/XML, CORBA,

LDAP, SQLNet, etc.

PCRF

POLICY

HTTP, RTP, RTSP, RTCP,

etc..

• Content Delivery control

• Service activation status

and change

• FCAPS exposure, Service

quality mgmt

NETWORK IT PROTOCOL LAYER

SELFCARE

Telstra Device

Application 1..k

TELSTRA WEB

SERVICES /

APPS

Telstra Device

Application 1..k Browser

PORTALS

Browser STB

GUI

WEB SVCS PARLAY X REST WEB EXPOSED

ZONE

SECURE

NETWORK /IT/OSS

ZONE

SECURE WEB

ZONE

WEB SERVICES

LAYER

Subscriber and Service State

Datastore

Historic Knowledge

Base

Online Status

SERVICE

ACTIVATION

/ MODIFY

NETWORK

SERVICE

INVENTORY

SERVICE CATALOG

CONTENT CATEGORIZATION

ANALYTICS

CRM / WORKFLOW

FUTURE