14-MAY-201114-MAY-2011

Presentation on Essentials of KM

Presented by:- BABASAB PATILPresented by:- BABASAB PATIL

Knowledge Creation Process

Knowledge is everywhere and the so called ‘information

overload’ is already a reality from which there is no

escape. Part of the problem with knowledge is, we don’t

know which end to bite.

Knowledge Sharing

The time tested and effective way to transfer knowledge is

for people to find others who have the knowledge, and talk

to them. While this can be left to informal means in

organization up to certain threshold size.

Knowledge capturing and storage

Ensuring the quality, utility and currency of information,

knowledge sharing mechanisms that capture and

summarize knowledge, in effect, seek to make that

knowledge the property of the organization. Pull and push

two usage mechanisms are possible.

Cont..

“Pull” mechanisms rely on the people accessing information

stored in the various repositories on a need basis. Owing

largely to the overhead associated with both contributing

and locating useful information. “Push” mechanisms, on

the other hand, deliver unsolicited information to potential

users, these can easily create a shortage- most key

managers and technically inundated with information, an

d may unable to handle still more quantities of it.

The Basic Functions of KM

The four basic functions of knowledge management are

Externalization

Internalization

Intermediation

Cognition

Externalization

Externalization is capturing knowledge in an external and

organizing it according to a classification framework. At

the low end are technologies that simply provide a means

to capture knowledge and store it online, for example,

imaging systems and databases. Workflow technologies

provides a slightly higher level of functionality.

Internalization

Whereas Externalization seeks to discover the existence of

similar bodies of knowledge, internalization tries to

discover bodies of knowledge relevant to a particular users

need, with internalization, you extract to the knowledge

from the external repository and filter it to identify what is

relevant to the knowledge seeker.

Intermediation

whereas internalization focuses on the transfer of explicit

knowledge, intermediation brokers tacit knowledge, it

matches a knowledge seeker with the best sources of

knowledge. By tracking the experience and interests of

individuals, intermediation can link people who need to

explore certain subjects with people who appear to

anchorage knowledge in that area.

Cognition

Cognition is the application of knowledge that’s been

exchanged through the preceding three functions and is the

ultimate goal of knowledge management.

Knowledge management tools

• Relational database

• Text document search

• Groupware

• Data warehouse

• Expert database

• Group memory

• Content management

Technology components of KM• KM systems must universally meet the following

requirements.

Easy- to-use interfaces, solid reliability, accessibility

throughout the target segment and utilities to mine relevant

information

The target segment employees, customers, investors,

prospects, public at large must be carefully taken into

account during requirement analysis and design/evaluation

Cont..

Adequate security and confidentially of database must be

maintained as often, customers are concerned about

confidentially of their data

All systems must be driven off a well – conceptualized

architecture to ensure homogeneity, ease of adoption and

ease of use and maintenance.

Thank you.. Thank you..

Knowledge creation process

• Most of us live in a world where today’s knowledge will

not solve in tomorrow’s problem. This means updating

knowledge on a regular basis.

• Knowledge update is creating new knowledge based on

ongoing experiences in particular problem area.

• Then using new knowledge in combination with the initial

knowledge to come up with updated knowledge for

knowledge sharing.

Conti..

• We approach knowledge and “knowing” as deeply

personal

• Keep in mind that KM is not a technology, it is an activity

enabled by technology and produced by people.

• It is also how people share the type of knowledge that will

add special value to the growth and competitive nature of

the business.

Knowledge creation and knowledge transfer via terms

Initial Knowledge

Teamperformance

a job

Outcome realized Outcome

compared to action

New experience/ knowledge

gain

Knowledge captured and

codified in a form usable by others

New knowledge reusable by same team on next job

• An alternative way of creating knowledge is through team

work. A team translates experience in to knowledge.

• Essentially, a team commits to performing a job over a

specific time period such as weeks or months' job is more

than a task.

• It is series of specific task carried out in specific order,

format. In the end job is completed and the results are

successful or disappointing

Knowledge management systems, techniques and tools

• The systems, techniques and tools necessary to accomplish

knowledge management in organizations would loosen the

overall organization architecture as well as suggested

implementation strategies.

• The number of tools available to achieve each of the

process is significant and covering the characteristics of

each one of them is beyond the scope of this text,.

• The knowledge acquisition, modeling and representation

communities have developed wide range of tools relevant

to the development and management of large scale

knowledge based systems

• The development of knowledge based systems involves

the management of diversity of knowledge sources,

computing resources and system users often

geographically distributed

• The world wide web(WWW) is a distributed hyper media

system available internationally through the internet. it

provides general purpose client server technology which

supports interaction through documents with fixed graphic

user interfaces.

Thank you..Thank you..