Is Your Business

Running You?

Employer/EmployeeDisconnect

Employees

1. Interesting work

2. Recognition

3. Being well informed

4. Job security

5. Compensation

Employers

(5)

(8)

(10)

(2)

(1)

• ((

Some Interesting Facts

• #1 cause of low performance• Low expectations

• #1 reason people leave their jobs• They don’t feel recognized

• Best way to engage employees• Give them choices

• #1 behaviour managers score lowest• Soliciting feedback from employees

The 6 Key Components

Rowing in the Same Direction

The 8 Questions1. Core Values

2. Core Focus

3. 10 Year Target

4. Marketing Strategy

5. 3 Year Picture

6. 1 Year Plan

7. Quarterly Goals

8. Issues

Simplified Business Plan

Simplified Business Plan

People Analyzer

Name Humbl

y co

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ent

Inte

grity

Self-i

mpr

ovem

ent

Comm

itmen

tDo

wha

t you

say

The Bar

Sally Jones

John Smith

George Wilson

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Copyright Ownership ThinkingTM 2011. 303-984-1434, www.ownershipthinking.com

Love/Great Like/Good

Don’t Like/Good Don’t Like/Not Good

Delegate & Elevate

Right Person Right Seat

Sales/Marketing

5 Key Roles

Operations

5 Key Roles

Finance

5 Key Roles

Accountability Chart

Gets it

Wants It

Capacity to do itpacity to Do It

Function Name

• –––––––––––––––––––––––––––––

–

• –––––––––––––––––––––––––––––

–

• –––––––––––––––––––––––––––––

–

• –––––––––––––––––––––––––––––

–

• –––––––––––––––––––––––––––––

–

Roles & Functions

• ––––––––––––––––––––––––––––––

• ––––––––––––––––––––––––––––––

• ––––––––––––––––––––––––––––––

• ––––––––––––––––––––––––––––––

• ––––––––––––––––––––––––––––––

What gets measured gets done

Data

Financial

KPI’s

Operational Revenue growth Revenue diversity Improve gross

margin Increase PBT Maintain or lower

overhead

New business % Improve close rates Increase billable hours Improve job bidding Reduce average

collection days Increase sales $/

customer

Scorecard

What gets measured gets done

Data

Issue Solving

Issue Solving Track

I

D

S

Issue Solving Track

Identify

Discuss

Solve

Issue Solving Track

Identify

Discuss

Discuss

Discuss

Discuss.

Core Processes

Core Processes

• People• Marketing• Sales• Operations• Operations• Accounting• Customer Retention

Core Processes

Traction

Setting Goals

• Annual goals (maximum 3-7)

• Both corporate & individual (1-3)

• Quarterly goals

• Both corporate & individual

• Quarterly – review past goals

• Set new quarterly goals

Traction

Meetings• Weekly mtgs – leadership – 90 min.

(review data, goals & solve issues)

• Weekly dept mtgs - 60 minutes (30 minutes on issue solving)

• Quarterly leadership team meetings

• Annual leadership team retreat

The 6 Key Components

The Proven Process