EnviroServ Waste Management

Case Study

Overview

Industry Waste Services

Number of Employees 2900

Number of Sites 200

SummaryObjectives

• Replace manual paper-based

procedures with an integrated

electronic system.

• Record all accidents and incidents

and manage non-conformances in

real time.

• Meet all the required business

needs within the assigned budget.

• Move to more proactive risk

management through real-time

reporting and analysis.

Challenges

• Employee buy-in: convincing

workers with no previous SHEQ

software experience to use the

platform.

• Training across a large number

of sites.

IsoMetrix Solutions & Modules

• A centralized, integrated HSE+Q

solution was implemented

throughout the organization.

• Main modules implemented:

Action Manager, Management

Programs, Stakeholders, Meeting

Manager, Incidents, Audits and

Risk Assessments.

Implementation Highlights

• IsoMetrix understood EnviroServ’s

needs and was able to tailor the

solution to fit the organization’s

specific requirements.

• Training the staff was critical

given the scale of the project.

EnviroServ had one employee

dedicated to completing one-on-

one training across all branches.

Why IsoMetrix?

• Very competitively priced.

• It had the functionality to meet all

EnviroServ’s needs.

• The flexibility of the system and

ability to tailor modules helped

to ensure the success of the

implementation.

Benefits• IsoMetrix has facilitated

compliance, reporting and

stakeholder management.

• The system has ensured a steady

and sustained improvement in the

number of active users, accuracy

of data input and frequency of

platform usage.

• The Central Action Manager in

particular provides EnviroServ with

a tool that management uses to

encourage their staff to accept

responsibility for assigned tasks,

thereby increasing accountability

and driving continual

improvement.

• EnviroServ’s managers and

operational staff have access to

real-time information.

• The dashboards provide strong

business analytics, allowing

management to analyse trends

and easily identify key risk areas.

• Recordkeeping and reduction

in paper usage has improved

considerably.

• The flexibility of the system has

allowed EnviroServ to custom-

design new modules, reports and

dashboards.

• Expectations for the current

system have been met and a

phase two project to manage

Headline Risk Assessments profile

is underway.

“The user friendliness and flexibility of IsoMetrix

surpasses that of any other system I have been

exposed to.”

Greg Alborough, Director, SHEQ:

Corporate Services

As a result of EnviroServ’s

exponential growth and the problem

of collating and chasing SHEQ data

from numerous different regions,

SHEQ personnel at the head office

were overloaded with work, mostly

reactive and lacked visibility over the

data being produced.

Realizing they needed a central point

for data management, Enviroserv

investigated the option of a SHEQ

software solution. The needs of the

business, however, were extensive,

with nuances specific to the waste

industry. EnviroServ required a

software solution that would match

its vision in its entirety. After detailed

analysis of the market, EnviroServ

settled on partnering with IsoMetrix,

as this enabled the company to

develop a fully tailor-made solution

that fulfilled its specific requirements.

The flexibility provided by the

IsoMetrix agile application framework

enabled custom features to be

added to the standard EHS solution,

including daily zero harm reporting.

EnviroServ purchased the IsoMetrix

SHEQ solution and has adopted it in

its entirety. It is the platform for the

company’s ISO 14001 management

system and provides the information

required to pass annual audits. It also

serves as the system to manage the

ISO 17025 laboratory requirements.

These laboratories carry out analysis

of waste samples before they

are distributed to landfill sites to

establish the correct treatment for

disposal. IsoMetrix enables control

and monitoring of the laboratories’

performance. The company also

complies with ISO 9001 and

OHSAS 18001 using IsoMetrix.

While there was some initial

resistance to change at site

level, management was quick

to embrace IsoMetrix with its many

benefits and overcame these

concerns. The zero harm report,

which is produced through the

IsoMetrix dashboards, powered

by QlikView, is distributed to all

management and the Exco members

daily. All level 3 to 5 incidents are

reported to Exco automatically. These

incidents are all logged in the Incident

Manager and allow Exco to check on

management involvement in incident

control oversight.

The Central Action Manager

dashboard displays all open and

overdue actions and has resulted in

a significant reduction in overdue

actions. Reports detailing live data

can be pulled at any time of day and

give an up to date reflection of the

business.

The success of the implementation

of the IsoMetrix HSE+Q module

has resulted in EnviroServ investing

in a Headline Risk module which

will manage the enterprise risk

throughout the company. This will

give management an overview of

the company risks as well as site

risks. It will incorporate risk in IT,

Communication, Finance, Business

Management, Security, Technical and

HR/IR and produce a risk register for

the group.

Another outcome of the success

of the implementation of the

HSE+Q solution is that EnviroServ

is extending the solution outside its

borders and into neighboring nations.

The flexibility of IsoMetrix, with its

ability to integrate all risk types in

one system, has resulted in a winning

solution for EnviroServ.

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