When companies in extractive industries engage in business activities, they

disrupt the social environment. It is essential that, from the outset, organizations

understand who and what is going to be disrupted and how the company needs to

mitigate the impact and add value to the social chain.

Traditionally this is managed using a variety of standalone or spreadsheet-based

systems. Such environments do not provide visibility into an organization’s

social performance risks. This compromises efficiency, and increases the risk of

community dissatisfaction and litigation.

Our solutionsThe IsoMetrix Social Sustainability solution enables organizations to manage the

social environment and drive operational performance improvement, effectively

reducing risk and cost.

The software combines the different social sustainability processes, in a dynamic,

flexible and systematic way, thereby providing a single, comprehensive, integrated

management solution.

The easy-to-use and intuitively designed interfaces facilitate the rapid adoption of

a culture of participation to achieve corporate goals and objectives.

IsoMetrix helps organizations drive compliance with international management

system standards and guidelines such as ISO 26000, International Petroleum

Industry Environmental Conservation Association (IPIECA) and the International

Finance Corporation (IFC).

Benefits• Automation of social performance management thereby increasing efficiency

and reducing cost

• Standardization of social sustainability best practice processes throughout the

organization and across multiple projects

• Understand impacts and how to mitigate them, and where to channel

development efforts

• Visibility of progress against commitments on a real-time basis, not from one

annual report

• Generate reports such as the Stakeholder Profile, Obligations & Commitments

and Stakeholder Engagement Plan at the press of a button

• Social sustainability teams spend less time writing reports and more time in

the field and thinking strategically

• Easy integration with third party systems such as procurement data from ERP

or stakeholder data from Excel spreadsheets

• Mobile capabilities through IOS and Android apps that work offline

• Multi-language

• Receive automated notifications and reminders of tasks, overdue

actions and more

• Security based work flow

• Visible performance monitoring and process optimization

• Increased data and information security. Generate reports at a

click of a button

• Full audit trail of each change to all records

• Keep track of social responsibilities and accountability

Social Sustainability

Your trusted partner in the journey to a sustainable tomorrow.

Social Sustainability Interface

Key featuresSocial Engagement ManagementThe Social Engagement Management solution captures all stakeholder details, from

employees and contractors to individual community members and stakeholder

entities. It provides for the planning of engagements and the capturing of

engagement details so that any issue raised and outcomes agreed upon can be

actioned and tracked to completion. A key feature is the capturing of grievances

and the step wise process of managing them until closure to ensure they do

not go unattended.

Stakeholder Register

A register of all stakeholders and stakeholder entity members who are affected and

impacted by the organization.

• Captures each stakeholder and records key demographics

• Stakeholders can be captured as individuals or as entities

• Stakeholders’ levels of influence/impact and interest in the project can then be

analyzed and a ranking can be assigned

• The selected stakeholder is rated on a number of criteria such as their level of

influence that help define their profile

• They can then be assigned prioritization based on ranking

Stakeholder

Engagement Planning and Execution

This is used for all internal (organization) and external (stakeholders) scheduled

meetings.

• Manages scheduling, attendance, agendas and ensuing actions which may arise

from the meeting

• Meeting minutes are easily accessible

• Helps ensure action items are closed out in the timeframe agreed in the meeting

Grievance and Issue Management

IsoMetrix follows a process driven approach to grievance management with the

following stages typically being addressed:

• Receive and acknowledge

• Classify & assign

• Investigation

• Respond & resolve

• Follow-up & close-out

Socio-Economic Development The Socio-Economic Development solution enables organizations to design, plan,

implement and monitor all development programs and projects. These can either be

obligatory or voluntary initiatives and are typically focused on the host stakeholders,

business and communities that are directly impacted by the organization’s

operational activities. The development programs are typically classified under

the following topics:

Commitments and Initiatives Planning and Execution

All planning focuses on the nature of the project and who the project affected

stakeholders are.

• Ensures the impacts of the organization on the social environment are addressed

• Brings development in line with the objectives of sustainable development as

articulated through regulatory policy

• Provides a platform for the registration, management and monitoring of planned

obligations and commitments

• Ensures the organization will mitigate or compensate for harmful impacts

of their projects

Local & National Conent

Community Development • Corporate Social Investment (CSI)

• Community upliftment

• Infrastructure development

• Broad based training initiatives

• Poverty eradication

• Sponsorships

Workforce Development • Skills based training initiatives

• Scarce and critical skills development

• Learnerships and bursaries

• Artisan development

• Mentorships

Supplier Development • Operational support

• Financial support

• Skills development support

• Local procurement policies implementation

and management

A good grievance process can enhance outcomes and give people satisfaction that their complaints

have been heard, even if the outcome is less than optimal.

There are also many positive effects including new employment opportunities through the organization, industrialization and a broadening of the local and national economy.

Stakeholder Management

Commitments and Actions

Engagement Analysis

isometrix.com

If you have any questions about IsoMetrix or our solutions, please contact the sales team at sales@isometrix.com

Our solutions include: Health, Safety & Environment • Enterprise Risk Management • Social Sustainability • Governance & Ethics • Legal Register • Compliance • Process Safety • Environmental Sustainability • Contractor Management • Business Continuity Management • Document Management • Quality Management • Food Safety • Land Access & Resettlement • Occupational Health • Occupational Hygiene • Primary Healthcare & Wellness • Process Compliance & Assurance • Tailings Management

Land Access and Resettlement IsoMetrix follows the IFC standards in terms of the land access, resettlement and

compensation processes with the following stages typically being addressed:

Land Access• All land and assets impacted by the organization’s operations is typically

identified through survey assessments, the results of which are captured on

IsoMetrix in various land and asset registers where they are classified according to

local and international standards

• IsoMetrix provides a platform for the capture of qualitative and quantitative

social baseline data and monitoring and evaluation surveys

• Because of the agility of the IsoMetrix framework, project specific surveys can be

easily configured

Entitlement and Commitments • Land and asset values are typically calculated through predetermined

government or project rates tables in IsoMetrix

• Entitlements are calculated on the system and commitments are documented

against each stakeholder and stakeholder group

Compensation • Compensation and remediation is managed in the system with a strong focus

on audit trails and approval processes

• Assess compensation values, establish and monitor rates of compensation, the

type and level of compensation and assistance for all types of losses

• Document compensation agreements

• Document and plan compensation payment

• Prepare individual compensation reports for sign-off by the

project-affected persons.

Livelihood Restoration

The presence of the organization and the impact of its operational activities often

has a negative effect on traditional economies like farming or fishing. This is typically

due to the displacement of land and people as well as consequential changes to

the workforce. There are also many positive effects including new employment

opportunities through the organization, industrialization and a broadening of the

local and national economy.

IsoMetrix helps organizations assess and understand socio-economic impacts

to project affected stakeholders so they can manage the compensation process

through livelihood restoration.

• Define and plan livelihood restoration assistance based on social

baseline assessments

• Identify vulnerability and manage specific mitigation measures

Monitoring and ManagementAction manager

The action manager is at the heart of any IsoMetrix system. Actions are assigned

to users in the system ensuring the close-out of all tasks and processes. Actions

manage the process by which employees are held accountable for their responsible

tasks. Actions and their progress are easily visible via the dashboards where they

can be sorted by user and status.

Powerful visualization

Greater visibility enables better decision-making. The IsoMetrix dashboards present visibility around leading indicators, as well as the analysis of trends and exceptions. All data captured into the system is immediately available in the dashboards, from which you can drill down to record level when needing to understand specific results or trends.

Geospatial integration

The IsoMetrix GIS Integration allows geospatial references (such as coordinates)

and their corresponding attributes to be pushed from IsoMetrix to the GIS platform

typically through web-services so they can be rendered and displayed by the GIS

as points on a map. Similarly, geospatial references (such as polygons) and their

corresponding attributes can be pulled from the GIS to IsoMetrix, typically through

web-services, so they can be linked to records in IsoMetrix such as Stakeholders.

Typical GIS mapping requirements include:

• Map identifying settlements, infrastructure, soil composition, natural

vegetation, water sources and land use

• Stakeholders and communities by location

• Map affected assets at household, business and community levels

• Socio-economic surveys by location

• Stakeholder engagements and grievances by location

• Progress in land acquisition can be tracked on the overall map where the

different stages, including survey, verification & sign-off, compensation and

resettlement, are shown in different colors

IsoMetrix ships with a standard ESRI ArcGIS connector. This allows ArcGIS maps to

be integrated and displayed within the IsoMetrix solution.