EnviroServ Waste Management
Case Study
Overview
Industry Waste Services
Number of Employees 2900
Number of Sites 200
SummaryObjectives
• Replace manual paper-based
procedures with an integrated
electronic system.
• Record all accidents and incidents
and manage non-conformances in
real time.
• Meet all the required business
needs within the assigned budget.
• Move to more proactive risk
management through real-time
reporting and analysis.
Challenges
• Employee buy-in: convincing
workers with no previous SHEQ
software experience to use the
platform.
• Training across a large number
of sites.
IsoMetrix Solutions & Modules
• A centralized, integrated HSE+Q
solution was implemented
throughout the organization.
• Main modules implemented:
Action Manager, Management
Programs, Stakeholders, Meeting
Manager, Incidents, Audits and
Risk Assessments.
Implementation Highlights
• IsoMetrix understood EnviroServ’s
needs and was able to tailor the
solution to fit the organization’s
specific requirements.
• Training the staff was critical
given the scale of the project.
EnviroServ had one employee
dedicated to completing one-on-
one training across all branches.
Why IsoMetrix?
• Very competitively priced.
• It had the functionality to meet all
EnviroServ’s needs.
• The flexibility of the system and
ability to tailor modules helped
to ensure the success of the
implementation.
Benefits• IsoMetrix has facilitated
compliance, reporting and
stakeholder management.
• The system has ensured a steady
and sustained improvement in the
number of active users, accuracy
of data input and frequency of
platform usage.
• The Central Action Manager in
particular provides EnviroServ with
a tool that management uses to
encourage their staff to accept
responsibility for assigned tasks,
thereby increasing accountability
and driving continual
improvement.
• EnviroServ’s managers and
operational staff have access to
real-time information.
• The dashboards provide strong
business analytics, allowing
management to analyse trends
and easily identify key risk areas.
• Recordkeeping and reduction
in paper usage has improved
considerably.
• The flexibility of the system has
allowed EnviroServ to custom-
design new modules, reports and
dashboards.
• Expectations for the current
system have been met and a
phase two project to manage
Headline Risk Assessments profile
is underway.
“The user friendliness and flexibility of IsoMetrix
surpasses that of any other system I have been
exposed to.”
Greg Alborough, Director, SHEQ:
Corporate Services
As a result of EnviroServ’s
exponential growth and the problem
of collating and chasing SHEQ data
from numerous different regions,
SHEQ personnel at the head office
were overloaded with work, mostly
reactive and lacked visibility over the
data being produced.
Realizing they needed a central point
for data management, Enviroserv
investigated the option of a SHEQ
software solution. The needs of the
business, however, were extensive,
with nuances specific to the waste
industry. EnviroServ required a
software solution that would match
its vision in its entirety. After detailed
analysis of the market, EnviroServ
settled on partnering with IsoMetrix,
as this enabled the company to
develop a fully tailor-made solution
that fulfilled its specific requirements.
The flexibility provided by the
IsoMetrix agile application framework
enabled custom features to be
added to the standard EHS solution,
including daily zero harm reporting.
EnviroServ purchased the IsoMetrix
SHEQ solution and has adopted it in
its entirety. It is the platform for the
company’s ISO 14001 management
system and provides the information
required to pass annual audits. It also
serves as the system to manage the
ISO 17025 laboratory requirements.
These laboratories carry out analysis
of waste samples before they
are distributed to landfill sites to
establish the correct treatment for
disposal. IsoMetrix enables control
and monitoring of the laboratories’
performance. The company also
complies with ISO 9001 and
OHSAS 18001 using IsoMetrix.
While there was some initial
resistance to change at site
level, management was quick
to embrace IsoMetrix with its many
benefits and overcame these
concerns. The zero harm report,
which is produced through the
IsoMetrix dashboards, powered
by QlikView, is distributed to all
management and the Exco members
daily. All level 3 to 5 incidents are
reported to Exco automatically. These
incidents are all logged in the Incident
Manager and allow Exco to check on
management involvement in incident
control oversight.
The Central Action Manager
dashboard displays all open and
overdue actions and has resulted in
a significant reduction in overdue
actions. Reports detailing live data
can be pulled at any time of day and
give an up to date reflection of the
business.
The success of the implementation
of the IsoMetrix HSE+Q module
has resulted in EnviroServ investing
in a Headline Risk module which
will manage the enterprise risk
throughout the company. This will
give management an overview of
the company risks as well as site
risks. It will incorporate risk in IT,
Communication, Finance, Business
Management, Security, Technical and
HR/IR and produce a risk register for
the group.
Another outcome of the success
of the implementation of the
HSE+Q solution is that EnviroServ
is extending the solution outside its
borders and into neighboring nations.
The flexibility of IsoMetrix, with its
ability to integrate all risk types in
one system, has resulted in a winning
solution for EnviroServ.
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